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  • Posted: Jul 1, 2020
    Deadline: Not specified
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    xneelo is a leading player in the South African web hosting environment. Established in 1999, the company has grown in stature and expertise, currently servicing over 50 000 customers. Inspired by its brand promise ‘Trusted in Hosting’, xneelo delivers a web hosting service that is reliable and consistent, focusing on infrastructure stability, go...
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    Software Developer

    Job description

    Would you be eager to continually improve customer value and internal efficiency through quality, innovative software? Our Managed Hosting team could use your skills, passion and experience to develop solutions that will help keep thousands of websites online.

    We are passionate about frequent, iterative delivery of high-quality software and aim to build lasting solutions using agile principles and the latest technology available. We work together in autonomous teams that take full responsibility for their own part of the xneelo ecosystem and require commitment to and understanding of the Agile (Scrum) development philosophy. The software development team is based at the company’s head office in the Tygervalley area in the Western Cape.

    As a Software Developer, you will form part of a team that will be responsible for the development, integration and maintenance of in-house developed and 3rd party web applications, providing innovative tools to the power user, ensuring a seamless, intuitive hosting experience to our customers.

     

    Overall disposition

    The ideal candidate will have a passion for:

    • Technology to serve operational and client requirements
    • Programming, open-source Technologies and IT in general
    • Optimal systems and simple procedures
    • Agile development and a self-organising team environment
    • Sharing ideas and innovation
    • Ongoing learning and improvement

     

    A high level of proficiency in the following

    • Database design and performance tuning (MySQL or similar)
    • Software development within the Linux/Unix environment
    • Agile development practices (TDD, refactoring, continuous integration, pair programming)
    • Microservice principles and development
    • Understanding of and development using Containers
    • Linux systems administration skill will be an advantage

     

    Requirements

    Responsibilities

    • Design & development of backend software and APIs
    • Object-oriented programming using a language like Ruby
    • Design & development of frontend components using React
    • Software development within the Linux/Unix environment
    • Agile development practices (team focus, continual improvement, automated tests, refactoring, continuous integration, pair programming)
    • Effective communication
    • Self-motivation and self-management

     

    Qualifications

    • BSc or BTech majoring in Computer Science will be advantageous, however, your ability to demonstrate your in-depth understanding of the web technologies and sound software engineering practices will trump a formal qualification.

    go to method of application »

    Customer Service Manager: Technical Support

    Job description

    Xneelo is looking for an experienced Customer Service Manager to lead a growing team of 30 service consultants in solving technical customer queries. The role reports to the Chief Customer Officer (CCO) and is based with the team at our head office in Durbanville.

    You will play an integral part in establishing a world-class service experience that delights our customers to the extent that they highly recommend and promote our service. Stakeholders are located across time zones and strong stakeholder management skills will therefore be of particular importance in this role.

    Xneelo regards word-of-mouth as the primary marketing and adoption channel. You will lead your team’s relentless pursuit of consistently enabling our customers to transact in a global market. Your passion for and deep appreciation of simple service and business philosophies will drive your delivery, scaling and team culture.

    You will be expected to bring a tenacious, hands-on response to the dynamic influences shaping and differentiating our customer service experience in a global market.

     

    What you’ll do:

    Relentlessly seek to optimize the performance of your team and its function:

    • Recruit, develop and retain the right skills to ensure optimal daily service delivery.
    • Mentor consultants on the application of sound service principles and ensure consistent execution according to quality standards.
    • Optimise process workflows within established standards in collaboration with the service teams.
    • Co-ordinate projects and ensure that service rollout is well supported by the service teams.
    • Engage technical teams to address system deficiencies or enhancements while keeping stakeholders informed.
    • In collaboration with your team, drive policy requirements relating to organizational and service scope changes with the CCO and implement agreed policy initiatives.
    • Model the intent behind the xneelo Performance Culture.
    • Final point of customer service escalations.
    • Foster healthy inter-team relationships and reinforce the common purpose to deliver exceptional service throughout the value chain.

     

    Who you are:

    • You are masterful at drawing escalated customer queries to positive relationship conclusions.
    • You identify workflow and policy gaps easily and find simple, pragmatic solutions.
    • You are able to mentor this approach effectively to high-performing individuals.
    • You engage teams effectively in identifying impediments, solving them and driving solutions.
    • You are critical and discerning of quality and standards compliance and committed to continuous improvement.
    • You are an exceptional recruiter.
    • You have a high work ethic.

     

    Requirements

    Qualifications and experience:

    • You have worked in the service industry for at least 5 years.
    • You have managed a team of service consultants for at least 3 years.
    • ISP industry experience will be beneficial.
    • You hold a degree or equivalent tertiary education.

    Method of Application

    Use the link(s) below to apply on company website.

     

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