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xneelo is a leading player in the South African web hosting environment. Established in 1999, the company has grown in stature and expertise, currently servicing over 50 000 customers. Inspired by its brand promise ‘Trusted in Hosting’, xneelo delivers a web hosting service that is reliable and consistent, focusing on infrastructure stability, go...
Job description
Xneelo is looking for an experienced Customer Service Manager to lead a growing team of 30 service consultants in solving technical customer queries. The role reports to the Chief Customer Officer (CCO) and is based with the team at our head office in Durbanville.
You will play an integral part in establishing a world-class service experience that delights our customers to the extent that they highly recommend and promote our service. Stakeholders are located across time zones and strong stakeholder management skills will therefore be of particular importance in this role.
Xneelo regards word-of-mouth as the primary marketing and adoption channel. You will lead your team’s relentless pursuit of consistently enabling our customers to transact in a global market. Your passion for and deep appreciation of simple service and business philosophies will drive your delivery, scaling and team culture.
You will be expected to bring a tenacious, hands-on response to the dynamic influences shaping and differentiating our customer service experience in a global market.
What you’ll do:
Relentlessly seek to optimize the performance of your team and its function:
Who you are:
Requirements
Qualifications and experience:
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