Fresh Openings at adidas Group

Purpose & Overall Relevance for the Organization:

• To support and maintain a highly impactive, brand orientated consumer experience within the adidas Sandton Flagship store.
• To be the Expert who is responsible for the end-to-end service experience at all consumers within the designated consumer touchpoint, supporting all elements that provide a one-of-a-kind experience for our Flagship MakersLab Activation zone.
• To be the leading go to expert within the designated consumer touchpoint and have full knowledge and experience of product, features, benefits, competitors, and the future marketplace to drive brand engagement, consumer centricity and Flagship KPIs of MakerLab.
• Establish and maintain a culture of consumer centricity within the designated consumer touchpoint.

Key Responsibilities:

• To role model consumer service behaviours
• Support the tracking, supervise and optimise all consumer interactions within the designated consumer touchpoint.
• Foster consumer loyalty through high-quality interactions at each step and within the designated consumer touchpoint of MakerLab.
• Responsible for improving the experiences consumers have with adidas, with the goal of increasing consumer satisfaction, brand engagement and conversion.
• Responsible for the execution of the designated consumer touchpoint of Maker Lab.
• Accountable for the seamless execution of Makerlab activation events, in collaboration with the OCM BO team.
• Supports the Activation team and provides coaching to create a highly engaging and impactful shopping experience by adhering and elevating operational standards and process.
• Understands the behaviour and patterns of the Flagship store’s consumer base, draws conclusions from this and consults with peers to meet or exceed consumer expectations continuously.
• Provide feedback to all store teams on execution of service model across the designated consumer touchpoint.
• Creates and drives a service culture by ensuring all activities are centred on the consumer.
• Positively communicates and role models the adidas Brand Values.
• Positively influences all business stakeholders by offering suggestions and ideas on ways to improve operations and processes within their area of expertise.
• Communicates a desire to learn and seizes all available opportunities to drive own development and increase performance.
• Drive appropriate level of audience segmentation to deliver personalised and relevant consumer service at the designated consumer touchpoint
• Take full ownership of key performance indicators relevant to stages of consumer engagement and own performance

Authorities:

KeyRelationships:

• Consumers, Peers, Key Retail Support Functions i.e Omni Channel Marketing, VM, Operations and Vendors.

Knowledge, Skills and Abilities:

• Must possess and consistently exhibit the competencies relative to the position.
• Excellent networking skills and customer relationship management.
• Knowledge and skills in driving financial results through Consumer Experience Services.
• Is confident in using various digital tools and applications as a method to best service the consumer.
• Has a background in arts and product knowledge.
• Has a background in retail sales and/or in a customer service facing role.
• Demonstrates the ability to lead a team to commercial and customer service goals.
• Ability to work in high-stress situations effectively without compromising their team’s success.
• Has sound product knowledge of both Adidas & 3rd party products.
• Understands the challenges of the retail world and is able to leverage previous learnings.

Requisite Education and Experience / Minimum Qualifications:

• 2-year college or university degree in business, retail management, or related field experience.
• Minimum 4 years’ experience working in a sports/fashion consumer & commercial focused retail environment.
• Experience in managing high level retail image and delivering consumer in-store experience

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PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:

• To contribute to maximizing the profitability of the Brand Flagship Store by supporting the Stockroom Operational needs and delivering a Flagship Stockroom Model for our Consumers:
• To maintain an effective and organized stockroom and logistical environment
• To execute store operations with particular focus on product flow to and from the store, sales floor and back of house

KEY RESPONSIBILITIES:

• Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use all available store resources to meet or exceed them
• Use retail and commercial expertise to maximize sales opportunities by prioritizing merchandise flow to the sales floor
• Be a role model for stockroom operations and complete deliveries quickly and accurately while adhering to stock protection procedures
• Accurately record and manage all inter-store and warehouse inventory movement and do this in a timely manner
• Ensure adequate supplies to create an effective stockroom environment and continually maintain this (including all merchandise) within and around the vicinity
• Comply with store policies and procedures to maintain a safe shopping and working environment
• Identify improvement opportunities and communicate suggestions to store management to drive commercial success
• Guide and train selected members of the store team on basic stockroom processes and behaviors
• Collaborate productively and respectfully with team members
• Make yourself available to support other team members when needed
• Complete all applicable training programs and effectively apply the learning on the job
• Seek coaching and learning opportunities to continually improve your performance

KEY RELATIONSHIPS:

• Customer
• Inventory Control Team
• Peers and Supervisor

KNOWLEDGE, SKILLS AND ABILITIES:

• Adapts communication style to service both internal and external consumers dependent on the situation
• Flexibly adapts approach to accommodate the needs of multiple internal and external consumers at the same time
• Dealing professionally with difficult situations
• Use retail and commercial expertise to drive overall store sales by prioritizing the consumer and brand at all times and ensuring the effective flow of merchandise to the sales floor
• Intermediate numeracy and literacy and advanced verbal communication skills 

EDUCATION AND EXPERIENCE REQUIREMENTS: 

• Matric certificate and or equivalent    
• Minimum 2 – 4 years work experience in a sports/fashion customer- and commercial- focused retail environment with stockroom knowledge experience, with a retail industry understanding 

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JOB PURPOSE 

• Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

Includes the following. Other duties may be assigned. 

• Ensures the highest level of adidas service is given to each customer. 
• As needed, completes any regular sales transactions involving cash, credit, checks, etc. 
• Involved indirectly with ticketing of products as well as checking paperwork against items received. 
• Assists in product flow from stockroom to sales floor on a fill in basis. 
• Ensure that Company assets and stock is always secured in order to alleviate shrinkage. 
• Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team. 
• Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure. 
• Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals. 
• Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays. 
• Maintaining general housekeeping standards 
• Safekeeping of Company assets 

SKILLS REQUIRED 

• Listening 
• Excellent customer service 
• Meeting sales goals 
• Selling to customer needs 
• People skills 
• High energy level 

EDUCATION AND EXPERIENCE REQUIREMENTS  

• Matric certificate and or equivalent   
• 2 - 4 years of retail experience 

go to method of application »

JOB PURPOSE 

• Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

Includes the following. Other duties may be assigned. 

• Ensures the highest level of adidas service is given to each customer. 
• As needed, completes any regular sales transactions involving cash, credit, checks, etc. 
• Involved indirectly with ticketing of products as well as checking paperwork against items received. 
• Assists in product flow from stockroom to sales floor on a fill in basis. 
• Ensure that Company assets and stock is always secured in order to alleviate shrinkage. 
• Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team. 
• Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure. 
• Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals. 
• Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays. 
• Maintaining general housekeeping standards 
• Safekeeping of Company assets 

SKILLS REQUIRED 

• Listening 
• Excellent customer service 
• Meeting sales goals 
• Selling to customer needs 
• People skills 
• High energy level 

EDUCATION AND EXPERIENCE REQUIREMENTS  

• Matric certificate and or equivalent   
• 2 - 4 years of retail experience 

go to method of application »

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION

• As our Tech Infrastructure Manager, you will be responsible for managing and maintaining the organization's IT infrastructure, ensuring seamless operations and driving innovation.
• Your role will involve a combination of hands-on technical support, service management and project management tasks to deliver exceptional results, enhancing the efficiency and reliability of the company's technology systems. This is a high-impact role where you'll make a real difference. Local travel within South Africa may be required.

KEY RESPONSIBILITIES

Service Delivery Management

• Responsible for day-to-day IT services, ensuring business systems are operating effectively.
• Implement infrastructure to support business needs and ensure customer satisfaction.
• Retail store lifecycle projects for new openings, remodels and closures, as well as events.
• Monitor the organization's office and retail infrastructure, managing network outages with the global support teams to minimize downtime and disruption to business.

Business Analysis

• Ensure that the appropriate mix of people, processes, and technology are in place to provide value.
• Identify, support and drive IT innovations and standard, best practice IT solutions.
• Evaluate emerging technologies and make recommendations for IT infrastructure improvements to enhance operational efficiency.
• Investigate operational needs and problems, and opportunities, contributing to the recommendation of improvements in automated and non-automated components of new or changed processes and organization.

Service Level Management

• Monitor service delivery, performance metrics and liaise with managers and customers to ensure
• that service level agreements are not breached without the stakeholders being given the opportunity of planning for a deterioration in service.
• Follow-up to ensure that end-user IT requirements or issues are resolved promptly for optimal performance.

Stakeholder and Vendor Management

• Manages internal and external stakeholders through appropriate communication and reporting.
• Manage external vendor and service provider relationships.

Release and Deployment

• Collaborate with internal teams to identify IT requirements for upcoming projects and provide technical expertise during project planning and execution.
• Execution of global infrastructure rollouts in partnership with the functional infra-areas to completion so that expected business benefits are realized.
• May carry out early life support activities such as providing support advice to initial users.

Service Acceptance

• Engage with project management to confirm that products developed meet the service acceptance criteria and are to the required standard.
• Feed into the change management processes.

People / Resource Management

• Ensure appropriate leadership skills are present through creating a motivational and supportive work environment in which employees are coached, trained and provided with career opportunities through development.
• Allocate tasks to the respective team members considering experience, complexity, workload, and organizational efficiency.
• Continuously monitor and evaluate team workload and organizational efficiency with the support of
• IT systems, data analysis and team feedback, making appropriate changes to meet business needs.
• May be involved and provide input on hiring decisions.

KEY RELATIONSHIPS

• Global IT, Market and Infrastructure Delivery Hubs
• Business Tech Consultants / Analysts and Project Managers
• Respective business functions (GOPS, Finance, HR, Brand Marketing, Wholesale/Retail)
• External vendors and service providers

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to translate business requirements into cost efficient IT solutions.
• Experience in managing and leading small/medium sized IT projects.
• Technical proficiency and awareness.
• Familiarity with Agile / ITIL framework and IT service management principles.
• Experience with cloud computing platforms (e.g., AWS, Azure) and virtualization technologies

REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS

• 5+ years’ experience in ITSM with at least 2 years of experience in a team management role.
• Degree in Computer Science, Information Technology, or equivalent practical experience.
• Proven experience with retail sales tech and project delivery in a corporate environment.
• Strong knowledge of infrastructure operations, service management, networking, hardware/software and security best practices.
• Proficiency in project management methodologies and tools.
• Excellent communication skills and the ability to work effectively in a team environment.
• Understanding of different cultures, and ability to work with people from other functions/markets.