Fresh Openings at Discovery Limited

Key Purpose of the role

• The role involves policy and benefit reviews to identify client needs. The Financial Advisor will ensure that clients are always aware of product enhancements that may benefit their existing or new need. The Financial Advisor will always conduct financial needs analysis and or assess risk appetite before recommending changes to their existing product structure and or fund portfolios.

Job Category

• We are looking for a suitably experienced Financial Advisor to become part of our vibrant and dynamic sales team. This individual will consult with existing Discovery Life, Invest and Insure clients to offer them specialist advice on their current products, benefits and or fund selection. This role drives ongoing servicing of existing clients and as such is remunerated on a non-commissionable basis.

Key Responsibilities

Your tasks will typically involve:

• conducting in-depth reviews of clients' financial goals, from risk protection to wealth creation
• conducting a financial needs analysis and preparing proposals best suited to meet individual clients' requirements
• providing clients with information on new and existing products, benefits and services
• designing financial strategies
• assisting clients to make informed decisions
• reviewing and responding to clients changing needs and financial circumstances
• contacting clients with news of new financial products or changes to legislation that may affect their savings and investments
• Review client policies regularly to determine if adjustments are needed because of personal or financial changes

Personal Attributes and skills:

• Strong Customer focus
• Networking skills
• Proactive engagement
• Service orientated mind-set is critical
• Strong Planning and organisational skills

Qualifications and Experience:

Minimum

• Wealth management qualification with at least 120 credits
• RE5 qualification
• At a minimum 2 years’ experience as a Financial Advisor

Beneficial:

• Understanding of Financial Planning
• Knowledge of insurance (short-term, health, risk and investment industry)

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Key Purpose  

• Reviewing IT projects for compliance to organization Product and Quality standards. Identifying, documenting, and tracking non-compliant findings. Providing feedback to project teams and managers of the results of quality assurance activities. Ensuring that non-compliant findings are addressed as part of the project. Defining and improving organizational processes and publish them to the organizational Operations Manual. Performing Operations Manual training with project teams.

Areas of responsibility may include but not limited to producing the following artifacts:

• PPQA Plan  
• Prepare plan for PPQA activities based on project plan.  
• Attend project meetings.  
• PPQA Report   
• Conduct PPQA reviews (process and work product) as per plan.  
• Record observations and non-conformances in PPQA Report.  
• Ensure that observations and non-conformances are tracked to closure.  
• If observations and non-conformances are not closed in the next cycle of PPQA, then it is escalated to Project Owner and PPQA Manager.  
• Present PPQA report to project team Operations Manual
• Define, improve and release organizational process in the Operations Manual
• Work with the correspondent Centers Of Excellence to review Process proposals  
• Know exceptionally well the organizations Operations Manual
• Implements and operationalizes new processes, including alignment of thinking and behavior of the team members.
• Facilitates problem solving. Stimulates thinking, innovation and idea generation.
• Solves the most complex problems by using innovative thinking and solution design.
• Crafts solutions to unknown problems and unanticipated situations across the organization.
• Training Record
• Prepare and maintain Operations Manual training material
• Prepare organizational annual Operations Manual training schedule
• Conduct training on Operations Manual processes as per training schedule or as per project team members requirements

DHS Methodology, Templates and Standards

• Contribute to the DHS Operations Manual with the purpose to extend the organizational body of knowledge  
• Research international new methodologies, evaluate their value for the organization and propose innovative ways of working
• Work closely with the appropriate Centers Of Excellence to innovate in the PPQA space.

Personal Attributes and Skills  

• Behavioral skills  
• Detail Orientation
• Result Orientation
• Time Management
• Conflict Resolution and Negotiation skills
• Professional Communication (written, verbal/presenting and listening)
• Technical Skills  
• Problem Solving
• Auditing
• Project Management
• Presentation and Facilitation Skills
• Business Writing

Education and Experience  

• PPQA / IT Audit experience / Business Process Engineering of minimum of 3-4 years
• Relevant BCom or Bsc Informatics or IT Auditing or Business Process Engineering qualification  
• Knowledge and experience in one of the following:  
• Software Development Life Cycle   
• CMMI, ITIL, ISO 9000, ISO 27002, PCMM (international certifications – beneficial) o Agile Methodologies: Scrum, Kanban, Lean, Extreme Programming, Feature-Driven Development, Agile Unified  Process , etc… (international certifications – beneficial)

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Key Purpose

Senior Android developer will support the projects throughout the project lifecycle, including requirements, design, implementation, release and post release support. 

Areas of responsibility may include but not limited to

The senior Android developer must have a competent understanding of:

• The system development life cycle and can explain the Java developer role in each stage
• The defined system development tools, processes and workflows
• The distinction between business, functional and non-functional requirements and how to implement them
• The importance of delivering high quality source code and how to achieve it
• The technologies used and the systems components structure
• The domain and business terminologies and link them back to system implementations 

Senior Android developers should be able to demonstrate that they can:

• Develop, test, and maintain the deployed application software with high quality
• Collaborate with product managers and designers to ensure a successful, high-quality product and great user experience
• Analyse, maintain and enhance existing application and troubleshoot issues with efficiency.
• Perform accurate development estimation
• Produce technical specifications and designs. Participate in new business development through ideation, prototype development, and project estimates
• Research new techniques, tools, and best practices and share that knowledge with the team and community
• Maintain high standards 
• Analytical and problem solving skills
• Self-starter who takes ownership, is accountable, and is able to work under minimum supervision
• Excellent written and verbal communication skills
• Can help with quality assurance and provide comments within 6 months of being in the position, a senior Android developer should be able to demonstrate strong domain knowledge and technologies in relation to the environment that they work in.

Personal Attributes and Skills

Behavioral Skills

• Stress Management
• Time management and prioritization
• Creativeness
• Learning orientation
• Negotiation skills
• Innovation
• Clean code thinking

Technical Skills

• Project Management
• Business Writing Skills
• Presentation and Facilitation Skills
• Solution Architecture
• Process Mapping
• Entity Diagram mapping
• Software testing pack design, functional testing

Education and Experience

Minimum

• 3+ Year IT related Degree or Diploma (BSc/BTech or similar)
• 4+ years’ experience developing Android applications
• Have worked on multiple published apps in the Play Store

Advantageous

• 4+ year user interface analyst experience
• Java related degree/qualification
• Honours degree
• Business experience and product knowledge
• Experience in Kotlin beneficial
• Experience with agile development methodologies
• Experience with automated testing tools and techniques
• Experience with GIT
• Native Android

Methodologies

• Waterfall and Agile
• Knowledge of OO design principles and development patterns

Tools

• SoapUI (SOAP) / REST client (JSON)
• Android Studio
• Atlassian tool suite (Jira, Confluence)

Processes

• ITIL (Incident, Release, Problem Management)

Technologies

• J2EE, Spring Boot
• Android, Java, Kotlin
• WebLogic, Apache
• UML
• XML, JSON
• SOAP and REST Web Service Development

Other

• Software architecture
• JAD sessions
• Data modelling techniques

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Key Purpose

• Within the Application Platform Services system area, the Java Developer must work together with Business Analyst, UX & Content Teams, System Architect and managers to understand the overall business need and the requirements, design the system solution using various approaches and technologies, implement the designed solution in the system with high quality source codes.
• The Java Developer will support the projects throughout the project life-cycle, including requirements, design, implementation, release and post release support.
• The Java Developer in the Application Platform Services area must be technically able support and maintain the deployed applications on dev, test and production environments.

Areas of responsibility may include but not limited to

• Develop, test, and maintain the deployed application software with high quality
• Analyse, maintain and enhance existing application and troubleshoot issues with efficiency
• Perform accurate development estimation
• Produce technical specifications and designs.
• Analytical and problem solving skills
• Self-starter who takes ownership, is accountable, and is able to work under minimum supervision
• Excellent written and verbal communication skills
• Can help with quality assurance and provide comments
• Present to senior stakeholders
• Offer support and guidance to peers
• Perform analysis at a strategic level and understand principles of business, technical and enterprise architecture

Personal Attributes and Skills

• Passionate about technology and development.
• Results oriented with the ability to work under pressure and juggle multiple concurrent projects with changing priorities and deadlines
• Analytical thinking
• Personal organisation and time management skills
• Technical and business writing skills
• Presentation and facilitation skills
• Communication skills (written, verbal/presenting and listening)
• Stress management
• Customer focused
• Results oriented
• Able to resolve conflict
• Creative
• Innovative
• Self-driven
• Attention to detail
• Ability to build relationships with people from all different backgrounds and at different job levels

Education and Experience

Minimum

• Matric/Grade 12 and formal Java qualifications.
• 3 years Java systems development experience
• Java EE knowledge and experience
• Experience with SOAP and REST services
• Unit testing and mocking frameworks
• Source control, experience with GIT
• Experience with industry standard Application Servers (preferably WebLogic)
• Knowledge of OO design principles and development patterns

Preferred

• IT related Degree or Diploma (BSc/BTech or similar).
• Angular Framework
• Spring Framework
• SQL and ORM experience
• Presentation layer development (HTML5, CSS, JavaScript, jQuery, GWT, Spring MVC)
• Experience using formal modelling languages (UML, etc) and modelling tools (Enterprise Architect, Visual Paradigm etc.)
• Exposure to Agile principles and methodologies, including Continuous Integration and Test Driven Development

Advantageous

• Honours degree
• DevOps/Continuous integration
• Exposure to the Atlassian tool suite (Jira, Confluence, Bamboo and Bitbucket)

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Key Purpose of the role

• This Learnership leads to a nationally recognised FETC: Long Term Insurance NQF Level 4 qualification; which consists of structured learning components combined with practical/workplace experience in the Financial Services industry.

Areas of responsibility may include but not limited to

• Call Centre: Medical Aid client servicing, claims, new business and health benefits administration

Personal Attributes and Skills

• Innovative/ critical thinking/ and problem solving skills
• Good attention to detail and levels of accuracy
• Sets high standards for quality and quantity and works in a systematic, methodical and orderly manner.
• Time management and planning skills
• Ability to effectively prioritize and execute tasks in a high pressure environment
• Ability to work independently and in a team orientated environment
• Service driven, a sense of urgency and a team player.
• Adapts to changing circumstances and handles criticism well and learns from it.

Education and Experience

Grade 12 is essential.

• Maths (Minimum Level 4 – 50%)
• English (Minimum Level 4 – 50%)
• Maths Literacy (Minimum Level 5 - 60% )
• 2nd language (Minimum Level 4 – 50%)
• May have an incomplete tertiary qualification (advantage)

Specific Requirements:

• Not be engaged in post Matric studies or formal employment;
• Not have completed any previous Learnership.
• Be between the ages of 18 and 25 years;
• Have effective communication skills in the written & verbal English language;
• Possess basic computer skills mainly MS Excel & MS Outlook

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Key Purpose

• The Systems Coordinator supports the successful delivery of systems-related initiatives by coordinating tasks, tracking progress, facilitating communication, and ensuring alignment between technical teams and project stakeholders. This role plays an integral part in maintaining delivery momentum across multiple projects and ensuring adherence to quality and governance standards.
• The Systems Coordinator ensures the seamless delivery of value by collaborating closely with the Systems Teams. Their primary role is to support the construction and integration of system components that fall under the delivery team's responsibility, while adhering to agreed architectural principles and standards. 

Key Outputs / Job Responsibilities may include but are not limited to:

Project Coordination:

• Oversee the delivery of all prioritised IVS projects in a specific Project Stream (Ie.Digital, CORE, Contractual Debt, etc) from initiation to completion. Support the planning and execution of systems delivery activities, including scheduling solution workshops, tracking action items, updating delivery boards, organizing stand-up meetings. Supervising the coordination and delivery of tasks across the different delivery teams in systems(DEV’s BA’s and UT).

Removing Impediments:

• Acts as a facilitator and problem-solver, working to remove any impediments that hinder the System Team's progress or the overall ability to deliver value.

Managing Dependencies:

• Identify and manage dependencies between the System Team and other teams, as well as with external teams or systems.

Foster Collaboration:

• Promotes collaboration and communication between the System Team and other teams, as well as with stakeholders, ensuring a shared understanding of the system and its components.

Stakeholder Engagement & Communication:

• Maintain effective communication with Development, Business Analysis, UT/UAT teams, and PMO to ensure coordinated delivery efforts and accurate reporting. Acting as a key point of contact between the Invest Systems delivery team (DEVS, BA’s and UT) and other departments (Discovery PH, UAT, Marketing, Legal, etc), ensuring seamless collaboration and delivery of the project.

Performance Monitoring:

• Evaluating the performance of the Invest Systems delivery team (DEVS, BA’s and UT), offering feedback to Line Mangers with regards to suggested training and development needs.

Documentation & Reporting:

• Prepare delivery reports, status dashboards, meeting minutes, action plans where required and input for steering committees. Assist in determining and compiling capacity data.

Technical Solution Oversight

• Co-ordinate, facilitate and record outcomes of solution workshops to ensure solutions adhere to defined architectural principles and patterns
• Ensure appropriate artifacts drafted and solution presented and signed-off at the Solution Governance Forum to ensure compliance with architectural standards and business objectives

Risk & Issue Monitoring:

• Escalate delivery risks and issues proactively to the Head of Systems Delivery.
• Maintain issue logs and ensure timely resolution updates.
• Identify, communicate, and mitigate potential risks that could impact project timelines or deliverables
• Implement contingency/action plans to proactively address/mitigate critical risks

Process Support and Continuous Improvement:

• Follow and enforce delivery processes, including drafting of appropriate artifacts, quality checks/reviews and compliance/legal/marketing sign-off where required.
• Continuously refine delivery methodologies to enhance efficiency and effectiveness.
• Conduct post-mortem analysis on delivery challenges to identify process gaps and agree on corrective actions

Resource Alignment:

• Help track team allocation and availability, providing updates to delivery managers and escalating resourcing challenges as needed.

Prioritization Support:

• Assist in coordinating prioritization forums (e.g., Contractual Debt forums).

Skills & Experience Required:

• 2–4 years' experience in systems coordination, or IT delivery support roles
• Familiarity with project management and agile methodologies
• Strong interpersonal and communication skills
• Ability to juggle multiple priorities in a fast-paced environment
• Proficient in tools such as JIRA, Confluence, Excel, PowerPoint and SharePoint

Required Competencies

• Delivery Management: Expertise in leading complex, cross-functional projects from conception to completion within scope, time, and budget.
• Solution-Oriented Thinking: Strong problem-solving abilities with a focus on delivering high-quality technical solutions aligned with architectural principles.
• Collaboration & Influence: Ability to build trusted relationships across stakeholder groups and effectively manage upward, laterally, and downward.
• Resource Planning: Capacity to forecast, allocate, and monitor delivery resources efficiently, ensuring project prioritization aligns with business needs.
• Risk Management: Skilled in identifying delivery risks early and implementing pragmatic mitigation plans.
• Communication: Excellent verbal and written communication skills; comfortable presenting to executive leadership and steering committees.
• Quality & Continuous Improvement: Deep commitment to delivery excellence and process improvement.
• Decision-Making: Ability to make sound, data-informed decisions under pressure and in complex delivery environments.he Company’s approved Employment Equity Plan and Targets people with various disabilities to apply.

Education and Experience

Experience

• 5+ years of experience in systems delivery or technology leadership roles.
• Proven track record of leading cross-functional teams and overseeing large-scale, complex projects within digital transformation, risk, legislative, contractual debt and CORE streams.
• Strong background in solution architecture, ensuring solutions align with organizational standards.
• Extensive experience in stakeholder management, including working closely with DEV and BA delivery managers, PMO, UAT teams.
• Expertise in workflow optimization and continuous improvement, driving operational efficiency across delivery teams.
• Risk management proficiency, with experience identifying, mitigating, and resolving project delivery risks.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• Certifications in Agile frameworks such as SAFe, Scrum, or Kanban.
• Strong knowledge of solution architecture and governance best practices.
• Familiarity with risk and compliance frameworks, particularly within legislative and contractual projects.
• Advanced proficiency in business analysis and system development methodologies.
• Demonstrated leadership and team management capabilities, overseeing delivery teams and ensuring performance optimization.

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Job Purpose

• This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Insure telesales.

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:

• Be able to achieve Insure sales monthly targets
• To communicate with members telephonically and via email on any queries
• Attending to daily administration of keeping stats updated
• Conducting Financial Needs Analysis on clients to provide sound advice
• Overcome client objections and improve customer service experience
• Adhering to service level agreements to ensure sales consistency in the department.
• Adhering to all compliance requirements within the role

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

• Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

Essential

• Matric
• At least 2 years sales experience, preferably in an outbound telesales environment
• PC literacy, email, word, excel
• NQF5 and RE5 qualification

Advantageous

• Tertiary qualification (Wealth Management)
• Minimum 2 years short -term product Knowledge

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Key Purpose

• In this role you will be involved in creating opportunities that delight our customers by leveraging Discovery’s vast clinical, demographic and operational data. Using this data with predictive modelling and machine learning techniques you will have a direct impact on strategic initiatives to support Discovery’s world-class operations. The successful applicant will be working within a highly specialized and growing team investigating ways to optimize and improve client services for Discovery’s client schemes.

Areas of responsibility may include but not limited to

• Connecting with a multitude of stakeholders to understand the data in a healthcare and operational context
• Mining large structured and unstructured datasets to find new insights to inform operational efficiency and ‘member- delight’ interaction strategies
• Research and application of the most up to date machine learning algorithms and AI techniques
• Collaborate with product owners, project managers, and executive stakeholders to identify and prioritize business problems that can be solved with LLMs.
• Conduct desktop research into the state-of-the-art in LLMs and Generative AI and apply findings to real-world applications (either requested by business or suggested by yourself).
• Present data and model findings in a way that provides actionable insights to business users
• Monitoring model performance
• Improve processes and databases where opportunities arise

Personal Attributes and Skills

• Expert in data science programming languages such as R, Python, Scala
• Expert in data manipulation skills including SQL to extract, transform and load data
• Experience in interactive data exploration and data-driven story telling
• Understanding and application of Big Data and distributed computing principles
• Hands on experience with Big Data systems will be preferred
• Strong analytical and statistical knowledge with an understanding of the latest machine learning algorithms for both structured and unstructured data
• Ability to adapt to emerging technologies and tools
• Proficiency in version control systems such as Git for collaborative coding and maintaining code integrity
• Ability to formulate problem statements and develop a plan for tackling the problem
• Strong ability to communicate findings and recommendations from data (visual, verbal and written)
• Integration and implementation experience
• A passion for data exploration and analytics
• Self-starter
• Willingness to learn and grow exponentially
• A restless curiosity towards data and uncovering unknown correlations
• Ability to work cohesively in a team environment and balance multiple priorities
• A team player who can work alone when required and without supervision
• High level of attention to detail, resilience, enthusiasm, energy and drive

Education and Experience

• Honours or Master’s degree in Computer Science with solid experience in statistical modelling, data mining and machine learning, OR
• Honours or Master’s degree in either Data Science, Statistics, or Applied Mathematics with some experience in software engineering, computer science or working with big disparate sets of data
• Other analytical qualifications will also be considered if accompanied by the relevant experience
• A minimum of 2 years’ work experience in a data science position
   

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Job Purpose

• The Product Coach coaches and trains according to the business and training needs for the specified business area.
• We’re looking for a strategic and experienced Product Coach to support the transformation of our Client Services function within a modern Digital Behavioral Bank. This role focuses on building product thinking, continuous improvement, and customer-centricity across all servicing channels—including AI-powered chat, call center operations, and escalation management

Areas of responsibility may include but not limited to 

• Coach multidisciplinary teams to evolve their practices, leveraging data, behavioral science, and product-led principles to deliver exceptional, scalable service experiences. From chatbot interactions to complex call escalations, you’ll help teams focus on solving real customer problems with empathy and impact.
• Agile Coaching approach to improve both digital and human-led support interactions.
• Guide teams in Call conversational design, AI-human handoff flows, and chatbot performance optimization
• Identifies knowledge and skills gaps within Client Service team through performance trend analysis.
• Strategize, plans, design and conduct coaching interventions on a monthly basis that focuses on closing identified gaps across the client services.
• Increases the skill levels of staff through targeted coaching interventions.
• Collaborate with different stakeholders within the bank to extracts learnings which could benefit the different businesses.
• Maintains accurate and complete coaching and assessment records.
• Provides timely and regular feedback to management and team leaders on coaching, trends and training needs. Collaborate with client service leaders to introduce product-driven approaches to call handling, script optimization, agent tooling, and performance tracking
• Oversee the competency of new recruits during the soft-landing phase.
• Ensures awareness and knowledge of new systems functionality, review of SOP’s, products are embedded within the team.
• To ensure a deep understanding of all processes and systems the Product Coach is required to spend approximately 25% of his/her time performing the day-to-day tasks within the business unit.
• Provide input and sign-off on training scenarios, content including knowledge assessments.
• Stakeholder management within Service and Operations, including cross functional business within Discovery.
• Introducing TL and Management level interventions and programs for performance enhancement and leadership improvement.
• Support and assist with SOP’s reviews based on analysis done within the business.
• Constant review of knowledge management systems, including updating product and process information.
• Identify and reduce friction points that lead to escalations.
• Create toolkits, training, and playbooks for product-minded service improvement across both digital and human channels.
• Facilitate workshops and coaching engagements across service operations, product, and design functions.

Personal Attributes and Skills

• Has a passion for coaching, training, and people development.
• Customer and Quality focused.
• Motivating self and others.
• Influencing and persuading.
• Excellent time management.
• Attention to detail.
• Pro-active / Taking initiative.
• Ability to work under pressure.
• Analytical thinking / problem solving.
• Flexible.
• Deadline conscious.
• Knowledge of MS Excel, MS Word, MS Outlook, MS PowerPoint, GPT’s.
• Quality-focused.
• Strong interpersonal skills.
• Ability to work independently with minimal supervision, as well as within a group.
• Coaching skills.
• Presentation and facilitation skills.
• Knowledge of best practice coaching principles advantageous.

Education and Experience

• Degree or National Diploma with subjects relating to training or coaching
• Previous training or coaching experience is advantageous
• Adult education, facilitation, or coaching.
• At least 2 years specific product knowledge of various products and servicing experience in the Client and Product Operations environments

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Key Purpose

• To build on our current telematics reporting platform and enhance the features running with technical projects from end to end including design and implementation of the solutions. You will also be required to analyse large amounts of data to find key business value and insights.

Areas of responsibility may include but are not limited to

• Develop and manage BI dashboards and reports to monitor our telematics systems’ performance and operational metrics.
• Extract, analyse, and interpret complex engineering, software development, and operational data to support decision-making.
• Collaborate with software developers and DevOps teams to develop and optimize data pipelines and automated reporting.
• Ensure data security, integrity, accuracy, and accessibility for cross-functional teams.
• Run with technical telematics projects from end to end
• Work in a team environment
• Communicate effectively and manage technical telematics supplier teams
• Perform root cause analysis on malfunctioning systems

Skills

• Drive to learn new skills and concepts
• Ability to manage multiple projects simultaneously
• Strong problem-solving skills and data-driven mindset
• Strategic thinking with a keen ability to translate business needs into data insights and actionable plans

Education and Experience

Education:

• Matric
• BSc Engineering qualification
• AWS Certification - Advantageous
• MSc - Advantageous

 Minimum Experience:              

• 3+ years of experience in business intelligence and data analytics within an engineering or technology driven industry.
• Strong technical project management skills with experience leading data-driven projects.
• Understanding of software engineering principles and best coding practices.
• Proficiency in QuickSight (AWS), Power BI, Tableau, SQL, Python (Pandas, Numpy), or similar data analytics tools.
• Solid knowledge of relational and non-relational databases.
• Hands-on experience with ETL processes, database management, and cloud-based analytics platforms.
• Familiarity with cloud environments such as AWS, Azure, or Google Cloud, including CI/CD integration.
• Experience with version control systems (Git) and automated deployment strategies.
• Familiarity with Unix/Linux - Advantageous
• AI and software disciplines - Advantageous