Systems Delivery Coordinator at Discovery Limited

Key Purpose

• The Systems Coordinator supports the successful delivery of systems-related initiatives by coordinating tasks, tracking progress, facilitating communication, and ensuring alignment between technical teams and project stakeholders. This role plays an integral part in maintaining delivery momentum across multiple projects and ensuring adherence to quality and governance standards.
• The Systems Coordinator ensures the seamless delivery of value by collaborating closely with the Systems Teams. Their primary role is to support the construction and integration of system components that fall under the delivery team's responsibility, while adhering to agreed architectural principles and standards. 

Key Outputs / Job Responsibilities may include but are not limited to:

Project Coordination:

• Oversee the delivery of all prioritised IVS projects in a specific Project Stream (Ie.Digital, CORE, Contractual Debt, etc) from initiation to completion. Support the planning and execution of systems delivery activities, including scheduling solution workshops, tracking action items, updating delivery boards, organizing stand-up meetings. Supervising the coordination and delivery of tasks across the different delivery teams in systems(DEV’s BA’s and UT).

Removing Impediments:

• Acts as a facilitator and problem-solver, working to remove any impediments that hinder the System Team's progress or the overall ability to deliver value.

Managing Dependencies:

• Identify and manage dependencies between the System Team and other teams, as well as with external teams or systems.

Foster Collaboration:

• Promotes collaboration and communication between the System Team and other teams, as well as with stakeholders, ensuring a shared understanding of the system and its components.

Stakeholder Engagement & Communication:

• Maintain effective communication with Development, Business Analysis, UT/UAT teams, and PMO to ensure coordinated delivery efforts and accurate reporting. Acting as a key point of contact between the Invest Systems delivery team (DEVS, BA’s and UT) and other departments (Discovery PH, UAT, Marketing, Legal, etc), ensuring seamless collaboration and delivery of the project.

Performance Monitoring:

• Evaluating the performance of the Invest Systems delivery team (DEVS, BA’s and UT), offering feedback to Line Mangers with regards to suggested training and development needs.

Documentation & Reporting:

• Prepare delivery reports, status dashboards, meeting minutes, action plans where required and input for steering committees. Assist in determining and compiling capacity data.

Technical Solution Oversight

• Co-ordinate, facilitate and record outcomes of solution workshops to ensure solutions adhere to defined architectural principles and patterns
• Ensure appropriate artifacts drafted and solution presented and signed-off at the Solution Governance Forum to ensure compliance with architectural standards and business objectives

Risk & Issue Monitoring:

• Escalate delivery risks and issues proactively to the Head of Systems Delivery.
• Maintain issue logs and ensure timely resolution updates.
• Identify, communicate, and mitigate potential risks that could impact project timelines or deliverables
• Implement contingency/action plans to proactively address/mitigate critical risks

Process Support and Continuous Improvement:

• Follow and enforce delivery processes, including drafting of appropriate artifacts, quality checks/reviews and compliance/legal/marketing sign-off where required.
• Continuously refine delivery methodologies to enhance efficiency and effectiveness.
• Conduct post-mortem analysis on delivery challenges to identify process gaps and agree on corrective actions

Resource Alignment:

• Help track team allocation and availability, providing updates to delivery managers and escalating resourcing challenges as needed.

Prioritization Support:

• Assist in coordinating prioritization forums (e.g., Contractual Debt forums).

Skills & Experience Required:

• 2–4 years' experience in systems coordination, or IT delivery support roles
• Familiarity with project management and agile methodologies
• Strong interpersonal and communication skills
• Ability to juggle multiple priorities in a fast-paced environment
• Proficient in tools such as JIRA, Confluence, Excel, PowerPoint and SharePoint

Required Competencies

• Delivery Management: Expertise in leading complex, cross-functional projects from conception to completion within scope, time, and budget.
• Solution-Oriented Thinking: Strong problem-solving abilities with a focus on delivering high-quality technical solutions aligned with architectural principles.
• Collaboration & Influence: Ability to build trusted relationships across stakeholder groups and effectively manage upward, laterally, and downward.
• Resource Planning: Capacity to forecast, allocate, and monitor delivery resources efficiently, ensuring project prioritization aligns with business needs.
• Risk Management: Skilled in identifying delivery risks early and implementing pragmatic mitigation plans.
• Communication: Excellent verbal and written communication skills; comfortable presenting to executive leadership and steering committees.
• Quality & Continuous Improvement: Deep commitment to delivery excellence and process improvement.
• Decision-Making: Ability to make sound, data-informed decisions under pressure and in complex delivery environments.he Company’s approved Employment Equity Plan and Targets people with various disabilities to apply.

Education and Experience

Experience

• 5+ years of experience in systems delivery or technology leadership roles.
• Proven track record of leading cross-functional teams and overseeing large-scale, complex projects within digital transformation, risk, legislative, contractual debt and CORE streams.
• Strong background in solution architecture, ensuring solutions align with organizational standards.
• Extensive experience in stakeholder management, including working closely with DEV and BA delivery managers, PMO, UAT teams.
• Expertise in workflow optimization and continuous improvement, driving operational efficiency across delivery teams.
• Risk management proficiency, with experience identifying, mitigating, and resolving project delivery risks.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• Certifications in Agile frameworks such as SAFe, Scrum, or Kanban.
• Strong knowledge of solution architecture and governance best practices.
• Familiarity with risk and compliance frameworks, particularly within legislative and contractual projects.
• Advanced proficiency in business analysis and system development methodologies.
• Demonstrated leadership and team management capabilities, overseeing delivery teams and ensuring performance optimization.