PPQA at Discovery Limited

Key Purpose  

• Reviewing IT projects for compliance to organization Product and Quality standards. Identifying, documenting, and tracking non-compliant findings. Providing feedback to project teams and managers of the results of quality assurance activities. Ensuring that non-compliant findings are addressed as part of the project. Defining and improving organizational processes and publish them to the organizational Operations Manual. Performing Operations Manual training with project teams.

Areas of responsibility may include but not limited to producing the following artifacts:

• PPQA Plan  
• Prepare plan for PPQA activities based on project plan.  
• Attend project meetings.  
• PPQA Report   
• Conduct PPQA reviews (process and work product) as per plan.  
• Record observations and non-conformances in PPQA Report.  
• Ensure that observations and non-conformances are tracked to closure.  
• If observations and non-conformances are not closed in the next cycle of PPQA, then it is escalated to Project Owner and PPQA Manager.  
• Present PPQA report to project team Operations Manual
• Define, improve and release organizational process in the Operations Manual
• Work with the correspondent Centers Of Excellence to review Process proposals  
• Know exceptionally well the organizations Operations Manual
• Implements and operationalizes new processes, including alignment of thinking and behavior of the team members.
• Facilitates problem solving. Stimulates thinking, innovation and idea generation.
• Solves the most complex problems by using innovative thinking and solution design.
• Crafts solutions to unknown problems and unanticipated situations across the organization.
• Training Record
• Prepare and maintain Operations Manual training material
• Prepare organizational annual Operations Manual training schedule
• Conduct training on Operations Manual processes as per training schedule or as per project team members requirements

DHS Methodology, Templates and Standards

• Contribute to the DHS Operations Manual with the purpose to extend the organizational body of knowledge  
• Research international new methodologies, evaluate their value for the organization and propose innovative ways of working
• Work closely with the appropriate Centers Of Excellence to innovate in the PPQA space.

Personal Attributes and Skills  

• Behavioral skills  
• Detail Orientation
• Result Orientation
• Time Management
• Conflict Resolution and Negotiation skills
• Professional Communication (written, verbal/presenting and listening)
• Technical Skills  
• Problem Solving
• Auditing
• Project Management
• Presentation and Facilitation Skills
• Business Writing

Education and Experience  

• PPQA / IT Audit experience / Business Process Engineering of minimum of 3-4 years
• Relevant BCom or Bsc Informatics or IT Auditing or Business Process Engineering qualification  
• Knowledge and experience in one of the following:  
• Software Development Life Cycle   
• CMMI, ITIL, ISO 9000, ISO 27002, PCMM (international certifications – beneficial) o Agile Methodologies: Scrum, Kanban, Lean, Extreme Programming, Feature-Driven Development, Agile Unified  Process , etc… (international certifications – beneficial)