Fresh Openings at Investec

Description

• The Head of Claims is an integral part of Investec Life's management, ensuring efficient and effective processing of claims while implementing robust risk management and high standards of client service. The successful candidate will also be the lead claims assessor, with the role encompassing both strategic management and hands-on assessment of claims. Knowledge of the life insurance industry and technical expertise required for claims evaluation are essential. The claims function fulfils Investec Life's claims philosophy of paying all valid claims through a high-touch (exceptional client service) and high-tech (seamless digital process). 

Key responsibilities

• Oversee the assessment and processing of all claims, ensuring compliance with product and business rules while meeting the regulatory requirements.
• Conduct detailed assessments of complex claims across Life Cover, Disability, Income Protection and Severe Illness benefits (including large cases, ex-gratia claims or those involving potential dispute), making informed decisions on claims assessment.
• Ensure that claims are handled in a fair and empathetic manner, maintaining high levels of client satisfaction. 
• Maintain and further develop a comprehensive claims strategy aligned with Investec Life's objectives.
• Identify opportunities for process improvements and implement best practices in claims handling.
• Work closely with underwriting, actuarial, sales and operations to ensure a seamless claims experience.
• Liaise with external stakeholders, including reinsurers and the ombudsman, as necessary.
• Monitor and manage claims-related risks, ensuring that appropriate measures are in place to mitigate potential issues.
• Ensure compliance with all relevant regulatory and legal requirements related to claims processing across the life insurance product lines.
• Prepare and present regular reports on claims performance, trends, and areas for improvement to senior management and the various internal business forums.

Experience, skills and capability

• Bachelor's degree in business, finance, healthcare or a related field. 
• A minimum of 10 years of experience in the long-term insurance industry, demonstrating a proven track record in claims management.
• Management experience is advantageous. 
• Strong interpersonal and communication skills, with the ability to build relationships with internal and external stakeholders. 
• Willingness to deliver an exceptional client experience.

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Description

• Investec Sandton is seeking a talented DevOps Engineer to join our Wealth & Investment (W&I) Tech Team. In this role, you will play a crucial part in supporting and innovating application and platform delivery across our global online platform. You will be responsible for enhancing software lifecycle processes through solid CI/CD principles, automating operational areas to create a self-service approach for teams, and proactively identifying areas for improvement with a strong focus on our cloud strategy, infrastructure, and security design.
• You will respond to platform support events and ensure systems and applications are recovered within agreed service level agreements (SLAs). This role operates within a collaborative team environment that values learning and collective ownership, all while adhering to a DevOps mindset and a Site Reliability Engineering (SRE) approach tailored to our client-centric vision.

Experience, skills and capability

• Develop automation solutions and enable CI/CD processes guided by DevOps principles and relevant toolsets.
• Apply SRE principles to enhance system reliability, scalability, and performance, ensuring that our platforms meet the demands of our users.
• Respond to events and monitor alerts to recover systems and applications within agreed timeframes, assisting delivery teams to maintain availability.
• Ensure infrastructure is built according to design specifications, promoting an infrastructure as code mindset.
• Collaborate closely with development teams throughout the software development life cycle (SDLC) to ensure successful project delivery to production environments.
• Provide technical guidance and support during the release process, demonstrating strong troubleshooting skills across the platform.
• Familiarize yourself with system integration dependencies that impact availability.
• Design and implement robust cloud infrastructure solutions, leveraging your strong knowledge of Microsoft Azure to optimize performance and security.
• Apply strong design and architecture experience across multiple technologies, with an understanding of Cloud DevOps services and hosting.

Skills Required

• Solid understanding of DevOps/SRE methodologies and practices, with a focus on improving system reliability and operational efficiency.
• Proficient in CI/CD principles and their execution.
• Strong knowledge of Microsoft Azure, including its services, deployment models, and best practices for cloud security and performance.
• Basic to intermediate knowledge of Kubernetes (K8s) technologies and administration.
• Experience with Windows Server, Linux, and Docker (Containerization).
• Understanding of Dot Net, C#, and JavaScript, with troubleshooting capabilities.
• Proficient in Git, YAML, and source control management.
• Knowledge of Python, PowerShell, or Terraform.
• Understanding of web security, domain and SSL configuration, DNS, and web protocols (e.g., HTTP).
• Awareness of Content Delivery Networks (CDNs) like Cloudflare.
• Strong grasp of network design, load balancers, security, and web servers.
• Understanding of event management patterns and design.
• Excellent interpersonal skills and the ability to build strong relationships within a team

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Description

• Investec Private Client & W&I International is seeking an experienced Brand Manager to oversee the complex project management of marketing deliverables, primarily focused on below-the-line (BTL), direct, and digital initiatives. This role requires effective execution and coordination with team members, business stakeholders, and agencies within a collaborative and collegiate environment.
• The ideal candidate will be a self-starter with a proven track record in brand management. A strong emphasis on execution and high-quality creative output is essential for success in this position.

Key Responsibilities

• Serve as a strategic partner to banking and wealth management leads in Gauteng, identifying proactive opportunities based on a thorough understanding of the business and budget.
• Execute the co-created strategy and drive outcomes from inception to completion.
• Support wealth managers and bankers in retaining and acquiring new clients.
• Collaborate and integrate with national bank and wealth marketing teams.

Required Qualifications and Experience

• Minimum of 10 years in brand marketing.
• Proven track record of executional excellence and creativity.
• Strong general marketing knowledge coupled with business acumen.
• Excellent verbal and written communication skills, with a strong emphasis on teamwork.
• International markets exposure is advantageous. 

Core Competencies

• Strong action orientation with the ability to manage projects and campaigns end-to-end, focusing on measurable outcomes and learnings.
• The individual must be a strategic thinker capable of identifying opportunities and connecting business challenges with marketing solutions.
• Exceptional attention to detail and a proven track record in brand management, excelling in complex environments.
• Skilled in navigating diverse stakeholder relationships and adapting accordingly.
• Confident in evaluating creative work against objectives and brand guidelines, with the ability to push back when necessary.
• Experience working effectively in high-performance teams across multiple disciplines within a matrix structure.
• Capable of managing the production of collateral, content, and advertising to the highest standards.

Personality Attributes

• Action-oriented and results-driven, while prioritising relationships.
• Thrives in a fast-paced environment with a strong business acumen.
• Collaborative with a focus on shared goals.
• Comfortable in operating in ambiguity and adapting to change.
• Proactive, curious, and resilient, able to shift from high-level strategy discussions to hands-on tasks as needed.
• Maintains composure under pressure and seeks constructive solutions to challenges.
• Must be willing to ask for help when necessary.

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Description

• Investec is looking for an Application Owner who will be responsible for managing the development and maintenance of the Card and Cryptography platforms in the Core Banking Team to identify and meet the present and future technological needs of the business; manage information technology strategic projects; implementation and monitoring of an applications strategy which aligns with the business strategy.
• Lead, mentor, coach and grow a team of developers, testers, and business analysts in a dynamic, fast-paced environment
• Instill a culture of ownership, continuous improvement, and quality in the team
• Oversee the architectural roadmap and application lifecycle management for the set of applications in your portfolio
• Ensure that the architectural roadmap aligns with the broader Investec technical strategies
• Facilitate and align business stakeholders on the business and technical initiatives your team is working on
• Manage costs for running the application stack

Experience, skill and capability

• 10 years' experience in Software Development or related field
• Previous leadership role within the applications development area of a financial services organisation
• At least 8 years' experience in people management and technical leadership
• Has had previous experience in the role of development manager (or a role of similar scope and complexity)
• Experience in managing multiple business and cross functional stakeholders