Fresh Openings at Mastercard

Overview

• Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard’s rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.
• The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Strategy & Transformation consultants lead clients through impactful decision-making as they tackle strategic, tactical, operational, and transformational business challenges. They apply a broad set of problem-solving techniques to improve the client’s overall strategy, performance, and operations.
• Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: https://careers.mastercard.com/us/en/consulting-specializations-at-mastercard

Roles and Responsibilities
Client Impact

• Lead client engagements across a range of industries and problem statements
• Develop strategies and programs for large, regional, and global clients by leveraging data and technology solutions to unlock client value
• Own key relationships with mid-level to senior client stakeholders and independently assess client agenda, internal culture, and change readiness

Team Collaboration & Culture

• Lead team to creative insights and sound business recommendations, and deliver impactful client presentations while growing team members’ roles and skills
• Provide analytical and day-to-day project delivery team leadership, and create a collaborative and inclusive environment for all levels
• Collaborate with internal Mastercard stakeholders including Product and Business Development to scope projects, create relevant solutions for clients, and build the firm's intellectual capital
• Provide on-the-job training, coaching, and mentorship to junior consultants

Qualifications
Basic qualifications

• Undergraduate degree with work experience in consulting, corporate strategy, business intelligence, business line management, or product management
• Experience coaching and managing teams across multiple consulting engagements that involve structured problem solving and stakeholder management
• Experience managing key client relationships
• Knowledge of business KPIs, financials, and organizational leadership
• Ability to identify new business development opportunities, and experience drafting proposals and scoping new opportunities
• Logical, structured thinking, and affinity for numerical analysis
• Advanced Word, Excel, and PowerPoint skills
• Ability to manage multiple tasks and clients in a fast-paced, deadline-driven environment
• Ability to communicate effectively in English and the local office language (if applicable)
• Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs
• Ability to travel to client sites on a semi-regular basis

Preferred qualifications

• Experience generating new knowledge or creating innovative solutions for a firm
• Experience coaching junior delivery consultants
• Relevant industry expertise (payments or financial services preferred)
• Cybersecurity and Threat Intelligence (preferred)
• Fraud within Payments/ financial services
• MBA or master’s degree with relevant specialization (not required)

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• Mastercard Services provides cuttingedge data analysis and services to Fortune 500s, governments, and nonprofits to make multimilliondollar business decisions and grow their organizations. Our Advisors Client Services team combines traditional management consulting with Mastercard’s rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Mastercard Advisors works with a diverse global customer base across industries, from banking and payments to retail and restaurants.
• The Advisors Client Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Strategy & Transformation consultants lead clients through impactful decisionmaking as they tackle strategic, tactical, operational, and transformational business challenges. They apply a broad set of problemsolving techniques to improve the client’s overall strategy, performance, and operations.
• Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience.

Roles and Responsibilities

Client Impact

• Lead complex client engagements across a range of industries and problem statements
• Direct the development of strategies and programs for regional and global clients by leveraging data and technology solutions to unlock client value
• Own senior client relationships from midlevel to Csuite to drive commercial success
• Serve as a trusted client business advisor and generate enthusiasm for the Mastercard team and our recommendations

Team Collaboration & Culture

• Guide team through complex problem solving to businessfocused solutions and recommendations that drive client value
• Motivate the project delivery team to produce superior quality deliverables, and create a collaborative and inclusive environment for all levels
• Own relationship with internal Mastercard stakeholders including Product and Business
• Development to scope projects, create relevant solutions for clients, and build the firm's intellectual capital
• Lead onthejob training, coaching, and mentorship to both direct and outside team members

Qualifications

Basic qualifications

• Undergraduate degree with work experience in consulting, corporate strategy, business intelligence, business line management, or product management
• Experience coaching and leading teams across large, strategic consulting engagements that involve structured problem solving and stakeholder management
• Experience leading senior client relationships
• Proven Experience delivering Strategic Consulting engagements
• Deep knowledge of business KPIs, financials, and organizational leadership
• Ability to identify new business development opportunities, and experience leading proposal development and scoping of new opportunities
• Experience generating new knowledge or creating innovative solutions for a firm
• Logical, structured thinking, and affinity for numerical analysis
• Advanced Word, Excel, and PowerPoint skills
• Ability to lead multiple projects and clients in a fastpaced, deadlinedriven environment
• Ability to communicate effectively in English and the local office language (if applicable)
• Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs

Preferred qualifications

• Relevant industry expertise  Consulting across industries sucu as Payments, Banking, FinTech experience preferred
• MBA or master’s degree with relevant specialization (not required)
   

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• The Principal Client Business Partner is a senior leadership role within Mastercard Services with full accountability for a single, strategically significant client relationship. The role operates at the intersection of client impact, commercial performance, and delivery excellence, owning the end-to-end Services agenda for the account.
• At the Principal level, this role is expected to independently originate, shape, sell, and deliver complex advisory engagements while achieving defined sales, revenue, and delivery targets. The role serves as a trusted executive advisor to senior client leadership and plays a critical role in driving profitable growth, developing talent, and contributing to Mastercard Services’ intellectual capital and market reputation.

Role Description

Client Impact & Executive Partnership

• Acts as the senior Services relationship owner for a single strategic client, serving as a trusted advisor to executive and C-suite stakeholders.
• Independently defines and drives the Services client agenda, grounded in a deep understanding of the client’s strategy, operating environment, and performance priorities.
• Anticipates client needs and proactively brings insights, solutions, and perspectives that deliver measurable business impact.
• Recognized by the client as a strategic partner whose insights shape decision-making and long-term direction.

Commercial Leadership & Profitable Growth

• Holds full accountability for sales, revenue, and margin performance on the account, aligned to Services growth targets.
• Originates, qualifies, and converts advisory opportunities through an insight-led, consultative sales approach.
• Leads proposal development, pricing, internal approvals, and contract negotiation with minimal oversight.
• Actively manages pipeline health, re-engagements, and cross-functional contributions to ensure sustained growth.
• Consistently delivers profitable growth and demonstrates ownership mindset for Services P&L on the account.

Delivery Excellence & Quality Leadership

• Leads and oversees complex advisory engagements, ensuring high standards of problem solving, analytical rigor, and client-ready outputs.
• Sets the intellectual direction for engagements, including hypothesis-driven approaches, analytical frameworks, and recommendation development.
• Ensures disciplined project governance, financial management, and risk mitigation across all account engagements.
• Partners closely with delivery leaders to ensure seamless execution and realization of client value.
• Sets the quality bar for delivery and is accountable for both outcomes and how work is delivered.

People Leadership & Talent Development

• Provides day-to-day leadership, coaching, and development for consulting teams across engagements.
• Actively contributes to performance management, feedback, and career development of team members.
• Builds inclusive, high-performing teams aligned to Mastercard Services’ values and leadership principles.
• Recognized as a people leader who develops talent and strengthens the Advisors bench.

Thought Leadership & Knowledge Stewardship

• Contributes to the creation and evolution of Services intellectual capital, methodologies, and market-relevant thought leadership.
• Brings global perspectives and best practices to local client challenges by leveraging Mastercard’s global network.
• Actively shares knowledge and mentors others across the Services community.
• Viewed internally as a subject-matter leader and contributor to Services’ brand and market credibility.

Enterprise & Values Leadership

• Models Mastercard’s leadership principles, including client-first mindset, accountability for results, and thoughtful risk-taking.
• Operates with a strong sense of urgency while maintaining quality, integrity, and collaboration.
• Acts as a steward of Mastercard’s reputation with clients and partners.
• Demonstrates enterprise leadership beyond immediate account responsibilities.

All About You

Experience

• Typically 12+ years of professional experience, including significant time in management consulting, advisory, or strategy roles.
• Demonstrated success leading large, complex client accounts within financial services, payments, or adjacent industries.
• Proven track record of independently achieving sales, revenue, and delivery targets in a professional services environment.

Education & Qualifications

• Bachelor’s degree from a recognized institution required.
• MBA or relevant postgraduate qualification strongly preferred.
• Background in a top-tier strategy firm, Big 4 consulting firm, or in-house advisory / strategy function is highly desirable.

Capabilities & Competencies

• Deep consulting toolkit: structured problem solving, hypothesis-driven analysis, executive storytelling, and impact-oriented recommendations.
• Strong commercial acumen with the ability to manage pipelines, pricing, margins, and client economics.
• Exceptional executive presence with the ability to influence C-suite stakeholders.
• Strong analytical and financial modelling skills, with advanced proficiency in Excel and PowerPoint.
• Ability to operate independently in a matrixed, fast-paced environment while mobilizing cross-functional teams.
• High accountability mindset with a bias for action, results, and continuous improvement.

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Role Description

• The Manager, Legal Compliance – Crypto is responsible for overseeing a team that performs day-to-day Anti-Money Laundering (AML), Sanctions, crypto onboarding due diligence compliance processes, and ongoing monitoring of Virtual Asset Service Providers (VASPs) and other parties engaged in crypto services. This role also conducts thorough investigations for crypto-related programs and customers, in alignment with regulatory requirements and industry best practices.
• The manager will lead a team of compliance analysts, providing guidance, mentorship, and support to ensure high-quality due diligence and investigative work. The role requires close collaboration with internal stakeholders, including legal, risk, technology, and product teams, to maintain a strong compliance framework and adapt to the rapidly evolving crypto regulatory landscape.

Key Responsibilities

• Lead, mentor, and develop a team of compliance analysts, fostering a culture of integrity, collaboration, and continuous improvement.
• Set clear performance objectives, conduct regular evaluations, and provide ongoing coaching and professional development opportunities.
• Allocate resources effectively to ensure timely completion of compliance tasks and investigations.
• Oversee the execution of Anti-Money Laundering (AML) and Sanctions compliance processes, including onboarding, enhanced due diligence, transaction monitoring, and investigations for Virtual Asset Service Providers (VASPs) and other crypto-related products and services including but not limited to:
• Crypto card programs
• Crypto credentials
• Multi-token networks
• Stablecoins
• Crypto cobranded partnerships
• Provide strategic input to enhance the crypto compliance framework, controls, and risk management processes.
• Draft, review, and update policies and procedures to ensure alignment with evolving regulatory requirements and industry best practices.
• Serve as a subject matter expert, advising internal compliance teams and business units on crypto-related risks, including on-chain and off-chain due diligence, analytics, customer onboarding, and transaction monitoring.
• Respond to complex queries and provide guidance on the use of commercial and open source blockchain analytics tools.
• Support the Director and BSA Officer in preparing for and responding to regulatory examinations, audits, and inquiries.
• Monitor and ensure adherence to Service Level Agreements (SLAs) for due diligence, onboarding, ongoing monitoring, prospect screening, and reconciliation activities.
• Lead and oversee proactive and reactive investigations utilizing blockchain analytics and traditional AML/Sanctions vendor tools.
• Ensure thorough and timely resolution of compliance alerts and cases.
• Stay abreast of regulatory developments, industry trends, and emerging risks in the crypto and financial services sectors.
• Share relevant insights and best practices with the broader compliance and business teams to promote organizational awareness and preparedness.
• Collaborate with technology, product, legal, and risk management teams to ensure compliance requirements are integrated into new and existing crypto products and services.
• Participate in cross-functional projects and initiatives to enhance the organization’s compliance posture.
• Develop and maintain key compliance metrics and reporting dashboards for senior management.
• Provide regular updates on team performance, compliance risks, and remediation activities.
• Develop and deliver training programs to enhance crypto compliance awareness across the organization.
• Coordinate with relevant teams to manage and respond to compliance-related incidents, including potential breaches or suspicious activities.
• Support with the selection and management of third-party compliance vendors and tools, ensuring they meet organizational standards and regulatory requirements.
• Conduct periodic risk assessments of crypto-related activities and recommend mitigation strategies.

All About You

• Bachelor’s degree or higher in a relevant field (e.g., Finance, Law, Business) or equivalent professional experience in a manager-level crypto compliance or risk management role within the financial services or payments industry.
• Minimum of 3 years of progressive, full-time experience in crypto compliance and investigations, including Anti-Money Laundering (AML), Know Your Customer (KYC), Sanctions, transaction monitoring, and investigative functions.
• At least 2 years of experience delivering training and education on crypto compliance topics, including typologies, tools, and risks, as well as developing and presenting case studies and research to diverse, global audiences.
• In-depth knowledge of AML, Bank Secrecy Act (BSA), USA PATRIOT Act, and Office of Foreign Assets Control (OFAC) controls and regulatory requirements.
• Professional certifications such as ACAMS (Certified Anti-Money Laundering Specialist), CFE (Certified Fraud Examiner), and blockchain analytics certifications are required.
• Advanced expertise in cryptocurrency investigations and open-source intelligence (OSINT), with familiarity in leading crypto compliance tools (e.g., Elliptic, Crystal), including a clear understanding of their strengths and limitations.
• Proficient in advanced tracing techniques for cryptocurrency transactions.
• Experience managing and developing high-performing compliance teams, including setting objectives, providing feedback, and supporting professional growth.
• Proven ability to design and implement compliance frameworks and controls tailored to crypto assets and virtual asset service providers (VASPs).
• Experience collaborating with technology, legal, and product teams to integrate compliance requirements into business processes and new product launches.
• Professional certifications in wallet screening or transaction monitoring—especially with Elliptic—are highly valued. Equivalent credentials from other blockchain analytics platforms, such as Chainalysis or TRM Labs, will also be considered.
• Work Arrangement: This role follows a hybrid schedule, requiring on-site presence three days per week to foster collaboration and team alignment.