Fresh Openings at NTT Ltd.

Your day at NTT DATA
The Associate Full Stack Engineer who prefers frontend work but knows their way around the backend when needed that:

• Experience: 2+ years
• Must have skills: TypeScript/JavaScript, REACT
• Nice to have skills: Python, Azure, GitHub Copilot

Key responsibilities:

• Designs, implements, tests and maintains sophisticated and highly reliable systems that support the company’s business processes and operations.
• Develops high-quality production-ready code with ample test coverage to ensure maintainability, stability and durability.
• Works closely with the Development Team and across teams to deliver valuable software often.
• Communicate timeously on blockers & unblock others.
• Works closely with the Product Owner to refine product requirements.
• Contributes to the technical evolution of the product.
• Owns the quality of software.
• Continuously improves the software development life cycle and software engineering best practices.
• Gives 3rd level product support.

To thrive in this role, you need to have technical skills such as:

• Broad understanding and experience on the front-end technology stack.
• Understanding and experience on back-end technologies, including application servers, databases, etc.
• Experience with commercial software development.
• Solid programming skills, design patterns, etc.
• Identifying commonly occurring problems and creating solutions to solve them.
• Experience building web services APIs (REST/SOAP).
• Understanding of Internet protocols and network technologies.
• Experience of database concepts and implementation.

…and pluses if:

• Curious or experienced with Microsoft Azure.
• Wants to work on improving team agility.
• Understands UX
• Enjoys intellectual and technical challenges!

Our Tech Stack

Frontend:

• React (TypeScript)

Backend:

• Python (FastAPI)

Other tools:

• GitHub workflows
• GitHub Copilot and other AI tools
• Azure
• Docker
• Kubernetes
• ArgoCD
• ELK

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Your day at NTT DATA

• The Bid Office Specialist is a seasoned subject matter expert, responsible for managing bids from the time that a sales opportunity is qualified in (assessed as a desirable deal for the organization to pursue) to the time that it is won or lost and handed over to the delivery team that will fulfil the project or contract with the client.
• This role is required to work on multiple small bids independently (single practices, single offerings) and/or medium bids (multiple practices, multiple offerings) in multiple assigned geographies.
• In some instances, this position is required to work on all bid types for a specific geography, for example, a small country.

Key responsibilities:

• Applies a level of project management principles and expertise to the management of bids including the management of resources, timeframes, risk, quality and governance.
• Manage all aspects and stages related to bids, including - Initiation and planning, Kick-off, Solution Definition, Content Development, Response Consolidation, Team Reviews, Quality Control, Management Review and Authorization, Package and Deliver, Post-submission, Administration, Bid Revisions, Bid Award, Win/Loss Review.
• Establishes clear and effective plans for each bid and execute in accordance with these plans.
• Effectively manages bid resources to facilitate the development of appropriate deal strategies, solution and service architectures, commercial models and delivery/service management plans.
• Ensures that company's risk exposure on all bids is understood, documented, communicated to all stakeholders and appropriately addressed/ mitigated.
• Keeps an auditable trail of all bid artefacts and records on recognized company systems.
• Ensures that each bid is subject to the requisite team and management reviews prior to client submission, complying with company corporate governance.
• Communicates accurately and timeously with all stakeholders and take responsibility for communications being received and understood.
• Manages performance issues and escalations in the interests of ensuring bid progress and the development of a compelling offer.
• Facilitates the sourcing of general bid collateral from authorized owners in the business.
• Facilitates the compilation and delivery of all client-facing bid deliverables in accordance with client instructions and requirements as well as company standards.
• Analyzes and deconstructing bid requirements.
• Develops a set of standard templates for less complex bids.
• Tracks tender / RFP process and exact record keeping of strategic dates and information to be provided / presented.
• Tailors the tender response document according to the chosen strategy, ensuring key messages are included.

To thrive in this role, you need to have:

• Seasoned business and financial acumen.
• Seasoned understanding of organization's business model and key functions and offerings.
• Good attention to detail and high quality of work.
• Ability to utilize key systems and tools related to bids.
• Seasoned knowledge of all elements that contribute to bids including geographic scope (number of sites, location of sites), solution scope (number of technologies, lines of business), service scope (number of services, SLAs) and commercial complexity (contractual terms and conditions, pricing models, subcontractors).
• Ability to build and maintain strong working relationships with key stakeholders at all levels of the organization and across all functions.
• Seasoned knowledge about the industry including competitors and market trends.
• Seasoned analytical and research skills.
• Effective reporting and presentation skills.
• High level of drive and ability to work under pressure.
• Seasoned understanding of global commerce and business capabilities and policies for global deals.
• Seasoned ability to build and maintain cross functional relationships with a variety of stakeholders.
• Seasoned knowledge of project management principles.
• Excellent ability to work in an everchanging environment.
• Excellent ability to manage concurrent projects and tasks while meeting competing deadlines.
• Seasoned ability in Microsoft Word (tables, formatting, fonts, graphics, etc.).
• Seasoned in Microsoft PowerPoint (tables, formatting, fonts, graphics, etc.).

Academic qualifications and certifications:

• Bachelor’s degree or equivalent in Business, Commercial, Business Development, Finance or related field.
• Management Development Program certification preferred.
• Relevant project management certification is desirable.

Required experience:

• Seasoned experience managing, coordinating and implementing the bid process successfully.
• Seasoned relevant experience in similar role within a related environment.
• Seasoned experience as a consultant or practitioner.
• Seasoned experience of working in a commercial role involving a significant amount of client interaction.
• Seasoned experience researching and collaborating with subject matter experts to write and edit compelling proposals that are customized to the needs of the client

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Your day at NTT DATA

• As a Senior Software Technology Sales Specialist at NTT DATA, you will be at the heart of generating demand and securing qualified sales leads for our software business. You will identify new opportunities within existing accounts, present compelling solutions and value propositions, and navigate various partner configurations, cost structures, and revenue models to close deals successfully.
• You will collaborate with Client Managers, spending significant time engaged in selling and supporting the sales process. Your day will involve sharing responsibility for win strategies, challenging suboptimal rFPs, and driving software sales engagements. You will also take the lead on pricing, commercial, and contractual terms to meet our Annual recurring revenue (Arr) KPI.
• As a subject matter expert, you will guide Client Managers on all software licensing questions, helping clients find the best options based on their needs. You will maintain deep technology domain knowledge and an understanding of competitive landscapes, ensuring we position ourselves effectively in the market.
• You will develop and execute sales strategies in collaboration with Software/GTM Leadership, craft sales plans for Enterprise and License Agreements, and identify upsell opportunities across all GTM areas. Moreover, your role will include supporting the closure of sales by addressing technology conceptual challenges and maintaining up-to-date product and service knowledge.

To thrive in this role, you need to have:

• Expertise in software licensing and enterprise agreements.
• A deep understanding of the software sales motion and commercial constructs.
• Knowledge of key vendor licensing models such as Cisco, Microsoft, VMware, and Palo Alto.
• Advanced negotiation skills to craft mutually beneficial solutions.
• Advanced skills in engaging clients and finding viable solutions.
• Excellent verbal and written communication skills, coupled with strong. questioning abilities.
• Confidence and assertiveness in your area of expertise, enabling you to facilitate business conversations effectively.
• Great interpersonal skills to build and maintain solid stakeholder relationships.
• Flexibility to adapt quickly to new missions or urgent deadlines.
• A bachelor's degree or equivalent in IT, sales, or a related field.

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Your day at NTT DATA

• The Data Engineer is a seasoned subject matter expert, responsible for the transformation of data into a structured format that can be easily analyzed in a query or report.
• This role is responsible for developing structured data sets that can be reused or complimented by other data sets and reports.
• This role analyzes the data sources and data structure and designs and develops data models to support the analytics requirements of the business which includes management / operational / predictive / data science capabilities.

Key responsibilities:

• Creates data models in a structured data format to enable analysis thereof.
• Designs and develops scalable extract, transformation and loading (ETL) packages from the business source systems and the development of ETL routines to populate data from sources,
• Participates in the transformation of object and data models into appropriate database schemas within design constraints.
• Interprets installation standards to meet project needs and produce database components as required.
• Creates test scenarios and be responsible for participating in thorough testing and validation to support the accuracy of data transformations.
• Accountable for running data migrations across different databases and applications, for example MS Dynamics, Oracle, SAP and other ERP systems.
• Works across multiple IT and business teams to define and implement data table structures and data models based on requirements.
• Accountable for analysis, and development of ETL and migration documentation.
• Collaborates with various stakeholders to evaluate potential data requirements.
• Accountable for the definition and management of scoping, requirements, definition, and prioritization activities for small-scale changes and assist with more complex change initiatives.
• Collaborates with various stakeholders, contributing to the recommendation of improvements in automated and non-automated components of the data tables, data queries and data models.

To thrive in this role, you need to have:

• Seasoned knowledge of the definition and management of scoping requirements, definition and prioritization activities.
• Seasoned understanding of database concepts, object and data modelling techniques and design principles and conceptual knowledge of building and maintaining physical and logical data models.
• Seasoned expertise in Microsoft Azure Data Factory, SQL Analysis Server, SAP Data Services, SAP BTP.
• Seasoned understanding of data architecture landscape between physical and logical data models
• Analytical mindset with excellent business acumen skills.
• Problem-solving aptitude with the ability to communicate effectively, both written and verbal.
• Ability to build effective relationships at all levels within the organization.
• Seasoned expert in programing languages (Perl, bash, Shell Scripting, Python, etc.).

Academic qualifications and certifications:

• Bachelor's degree or equivalent in computer science, software engineering, information technology, or a related field.
• Relevant certifications preferred such as SAP, Microsoft Azure etc.
• Certified Data Engineer, Certified Professional certification preferred.

Required experience:

• Seasoned experience as a data engineering, data mining within a fast-paced environment.
• Proficient in building modern data analytics solutions that delivers insights from large and complex data sets with multi-terabyte scale.
• Seasoned experience with architecture and design of secure, highly available and scalable systems.
• Seasoned proficiency in automation, scripting and proven examples of successful implementation.
• Seasoned proficiency using scripting language (Perl, bash, Shell Scripting, Python, etc.).
• Seasoned experience with big data tools like Hadoop, Cassandra, Storm etc.
• Seasoned experience in any applicable language, preferably .NET.
• Seasoned proficiency in working with SAP, SQL, MySQL databases and Microsoft SQL.
• Seasoned experience working with data sets and ordering data through MS Excel functions, e.g. macros, pivots.

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Job description

• The Business Development Manager is a Johannesburg-based role that is responsible for driving cybersecurity managed services and product offerings for South Africa. They bring an in-depth knowledge of services to crafting fit-for-purpose solutions in support of NTT clients and ensuring that their crafted solution(s) meet client requirements.

Key Role and Responsibilities:

Support strategic business development, including:

• Identify and pursue new business opportunities in cybersecurity managed services and product offerings for South Africa
• Responsible for the nett new services business target (GP)
• Develop go-to-market strategies for cybersecurity services and solutions.
• Build and maintain a pipeline of clients
• Collaborate with regional sales teams to drive revenue growth and market penetration.
• Achieve set and agreed sales targets to meet specified financial goals
• Engage with enterprise clients to understand their cybersecurity needs and challenges
• Translate client requirements into tailored managed service and product solutions
• Lead client workshops and presentations to position cybersecurity offerings
• Support pre-sales activities including RFP/RFI responses and bid management
• Work closely with the Services Architect in defining product specifications, pricing models, and service level agreements (SLAs).
• Collaborate with engineering and operations teams to ensure service readiness and scalability.
• Monitor product/service performance and client satisfaction to inform enhancements
• Market Intelligence & Competitive Analysis:
• Conduct market research to identify trends, threats, and opportunities in cybersecurity to enhance portfolio offerings.
• Research and interpret competitor offerings and market trends against NTT client base with a strong data analysis focus
• Benchmark against competitors and identify differentiators.
• Provide insights to leadership on emerging technologies and regulatory changes
• Vendor and partner collaboration
• Build strategic relationships with cybersecurity technology vendors and service providers.
• Ensure alignment between vendor roadmaps and internal service capabilities
• Sales Enablement and training
• Develop sales collateral, product documentation, and training materials
• Train internal teams on cybersecurity offerings and value propositions
• Support sales teams with deal structuring and client engagement strategies.
• Compliance
• Ensure cybersecurity services comply with global regulatory standards (e.g., GDPR, ISO 27001, NIST)
• Collaborate with legal and risk teams to assess and mitigate service-related risks
• Innovation & Continuous Improvement
• Drive innovation in cybersecurity service delivery and automation
• Identify opportunities for service optimization and cost reduction
• Work with Group Capability Leads to incorporate AI, threat intelligence, and advanced analytics into offerings
• Reporting and Stakeholder Communication
• Provide regular updates to executive leadership on business performance and strategic initiatives.
• Prepare dashboards and reports for internal and client stakeholders.
• Represent the cybersecurity business in cross-functional forums and leadership meetings
• Review of product profitability
• Determines the appropriateness of pricing of existing and new investments strategies in line with projected value, competitor offerings and market trends

Knowledge, skills and attributes:

• Proven technical expertise and extensive security industry experience
• Passionate about the technology and security industry
• Sound analytical skills and proficient with analysis of large data sets
• Investigative nature to unpack complicated problems
• Proactive and able to use initiative
• Evidence of being able to work collaboratively
• Ability to structure complex information, plan, prioritize, delegate tasks, and focus on deliverables
• Highly proficient in MS Excel and skills in programming
• Ability to drive teammates with various background and level of seniority, and geographically distributed
• Comprehensive knowledge of product management and service development life cycles
• Expert knowledge on relevant legislative amendments industry best practices and provision of proactive advice and solutions to relevant stakeholders
• Knowledge of sales strategies and concepts

Academic Qualifications and Certifications:

• Bachelor’s degree or equivalent in Information Technology, network engineering and/or cyber security
• CISSP, CCSP, CISM and/or other security certifications
• OEM certifications for relevant security technologies

Experience required:

• 10 years’ experience in the Security industry and selling/positioning security solutions with clients
• Strong comprehension of and experience in network, cloud, application and endpoint security solutions
• Experience with the products / solutions from the top security vendors
• Relevant experience in the technology industry
• Demonstrable track record of involvement in design and implementing new products or product lines.
• Information Technology sales and/or pre-sales experience

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Your day at NTT DATA

• The Director, Sales Operations and Enablement is a leadership role, responsible for directing and controlling the activities related to sales tools, processes, knowledge and enablement.
• This role oversees the implementation of business activities and processes that help the sales organization run effectively and efficiently in support of business strategies and objectives.
• This leadership role is responsible for the operational management and leadership of a team of sales operations and/or enablement professionals fostering a collaborative and innovative team culture focused on operational excellence.

Key responsibilities:

• Defines and drives the execution of critical sales enablement initiatives across the assigned geography.
• Makes sound and timely business decisions to drive short term and long-term performance.
• Provides leadership in presales support, quality assurance, training and will lead the execution of the sales management system to enhance sales performance.
• Acts as a trusted advisor to sales leadership and teams by delivering consistent and valuable training and coaching interventions that enable continuous improvement and revenue growth whilst closing skills gaps.
• Improves sales performance by driving and implementing the continuous improvement of processes, technology and methodologies to meet deliverables.
• Ensures the implementation of enabling activities such as tools, process and methods.
• Identifies and drives continuous improvements to current processes and methods.
• Provides expert knowledge and skills that enable successful customer business outcomes.
• Works with sales leaders and provides operational management to a team of functional individual contributors, optimize sales onboarding, training and coaching.
• Advises on and tracks sales metrics, driving accuracy and providing related reporting to the relevant senior stakeholders.
• Ensures the delivery of content and communicates marketing and sales collateral and commercial messaging.
• Oversees opportunity/pipeline management and forecasting, predictive analytics and provide sales intelligence information.
• Works with internal stakeholders and benchmark external data to advise on the development of compensation plans.
• Oversees the identification and auditing of enablement technology to ensure value-add, relevance and usefulness.
• Participates in the development of projects and programs that drive sales effectiveness.

To thrive in this role, you need to have:

• Significant understanding of the vast range of IT operations and service offerings.
• Demonstrable significant knowledge and understanding of IT industry environment and business needs.
• Significant strategic and operational team leadership skills and able to effectively manage the resources that report to them.
• Significant business and commercial acumen.
• Significant collaboration skills and able to interact professionally and to build sound relationships at all levels internally and externally.
• Significant knowledge of the client environment.
• Significant understanding of the local, regional and global sales environments and ability to grasp the challenges facing the sales force.
• Significant ability to identify trends and areas for improvement.
• Significant understanding of solution selling concepts and solid knowledge on sales process design.
• Significant problem analysis and solution formulation skills.
• Demonstrates learning and service orientation.

Academic qualifications and certifications:

• Bachelor's degree or equivalent in business or sales or a related field.
• Relevant certifications such as SPIN and Solution Selling are desirable.

Required experience:

• Significant level of relevant experience in similar role within a related environment.
• Significant previous experience operationally managing a sales operations / effectiveness team.
• Significant experience dealing with stakeholders to influence sales.
• Significant previous experience in the sales operations / effectiveness management role.
• Significant strategic and solid operational planning experience.
• Substantial budget and financial management experience.

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Your day at NTT DATA

• The Director, Sales Operations and Enablement is a leadership role, responsible for directing and controlling the activities related to sales tools, processes, knowledge and enablement.
• This role oversees the implementation of business activities and processes that help the sales organization run effectively and efficiently in support of business strategies and objectives.
• This leadership role is responsible for the operational management and leadership of a team of sales operations and/or enablement professionals fostering a collaborative and innovative team culture focused on operational excellence.

Key responsibilities:

• Defines and drives the execution of critical sales enablement initiatives across the assigned geography.
• Makes sound and timely business decisions to drive short term and long-term performance.
• Provides leadership in presales support, quality assurance, training and will lead the execution of the sales management system to enhance sales performance.
• Acts as a trusted advisor to sales leadership and teams by delivering consistent and valuable training and coaching interventions that enable continuous improvement and revenue growth whilst closing skills gaps.
• Improves sales performance by driving and implementing the continuous improvement of processes, technology and methodologies to meet deliverables.
• Ensures the implementation of enabling activities such as tools, process and methods.
• Identifies and drives continuous improvements to current processes and methods.
• Provides expert knowledge and skills that enable successful customer business outcomes.
• Works with sales leaders and provides operational management to a team of functional individual contributors, optimize sales onboarding, training and coaching.
• Advises on and tracks sales metrics, driving accuracy and providing related reporting to the relevant senior stakeholders.
• Ensures the delivery of content and communicates marketing and sales collateral and commercial messaging.
• Oversees opportunity/pipeline management and forecasting, predictive analytics and provide sales intelligence information.
• Works with internal stakeholders and benchmark external data to advise on the development of compensation plans.
• Oversees the identification and auditing of enablement technology to ensure value-add, relevance and usefulness.
• Participates in the development of projects and programs that drive sales effectiveness.

To thrive in this role, you need to have:

• Significant understanding of the vast range of IT operations and service offerings.
• Demonstrable significant knowledge and understanding of IT industry environment and business needs.
• Significant strategic and operational team leadership skills and able to effectively manage the resources that report to them.
• Significant business and commercial acumen.
• Significant collaboration skills and able to interact professionally and to build sound relationships at all levels internally and externally.
• Significant knowledge of the client environment.
• Significant understanding of the local, regional and global sales environments and ability to grasp the challenges facing the sales force.
• Significant ability to identify trends and areas for improvement.
• Significant understanding of solution selling concepts and solid knowledge on sales process design.
• Significant problem analysis and solution formulation skills.
• Demonstrates learning and service orientation.

Academic qualifications and certifications:

• Bachelor's degree or equivalent in business or sales or a related field.
• Relevant certifications such as SPIN and Solution Selling are desirable.

Required experience:

• Significant level of relevant experience in similar role within a related environment.
• Significant previous experience operationally managing a sales operations / effectiveness team.
• Significant experience dealing with stakeholders to influence sales.
• Significant previous experience in the sales operations / effectiveness management role.
• Significant strategic and solid operational planning experience.
• Substantial budget and financial management experience.

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Key Responsibilities:

• Advise and consult with industry business leaders and sales leaders to develop a global industry marketing strategy designed to achieve growth targets.
• Works with business leaders and regions on strategic accounts and account segmentation for marketing programs (incl. awareness, demand gen and ABM).
• Work with industry business leaders, portfolio and BFA leaders, on value prop (brand messaging and points of differentiation) development and interact with global practices, regional teams and ABM teams to ensure value props are understood, relevant for clients and fit for purpose.
• Analyze market trends, customer insights, and competitive landscape to refine industry-focused campaigns.
• Act as the single point of contact into Global Marketing Communications Headquarters (NTT DATA Group Corp) to ensure alignment with industry marketing globally – especially on global industry events and for executive engagement opportunities.
• Create industry thought leadership, content and case studies, working closely with global marketing and regions on verticalizing global campaigns.
• Partner with the regional ABM teams to create account-specific messaging and industry-focused content for high-value accounts to drive growth.
• Develop demand gen programs to meet various business targets (new buyer group expansion, new logo, etc.).
• Work with Analyst Relations, Public Relations and Alliance teams to enhance and promote market leadership, highlight business leaders as experts in their field, document client success stories.
• Proactively communicate and collaborate with business stakeholders and Marketing team members to maximize information-sharing and drive positive results.
• Work with global sales enablement teams on upskilling and educating sales.
• Identify new marketing opportunities through industry research and news monitoring, and participation in industry and/or marketing organizations and events in collaboration with regional marketing
• Manage and adhere to budget, maintain vendor and agency relationships, and oversee related contracts and payments.

Knowledge and Attributes:

• Understanding of the respective sector’s industries, including broader issues and client pain points.
• Knowledge of marketing-related business practices, including ABM, demand gen, external communications, events, market research and digital marketing technology and tools.
• Demonstrated history of planning successful integrated marketing programs and events.
• Effective communication and influencing skills and adaptable communication style for interacting with business leaders, team members and clients.
• Strong project management and organization skills to plan and execute marketing initiatives and juggle competing priorities.
• Demonstrated ability to work in a matrixed global environment.
• Demonstrate commercial acumen and an understanding of NTT DATA’s strategy and business model, including the levers that make the company commercially successful.
• Has a collaborative style and builds relationships across teams to achieve objectives. Can give and receive feedback to improve team performance. Takes a customer-centric view, bringing together the whole of NTT DATA for the benefit of the customer.
• Has the ability to communicate with impact and influence stakeholders at all levels in the organization. Manages own energy levels, demonstrates empathy and uses active listening to quickly build rapport.
• Exposure and understanding of different cultures and approaches.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in marketing, business, communications, or a related field.
• Certifications in ABM, digital marketing, or relevant IT domains can provide a competitive advantage.

Required experience:

• Minimum of 5 years of relevant industry marketing experience or experience working within the industry sector.
• Minimum of 10 years of relevant marketing experience with demonstrated ability to independently drive marketing programs..

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Position Overview

• The Data Privacy Marketing Specialist, reporting into the global Data Privacy Corporate Implementation Services Lead and will be responsible for supporting the effective implementation and oversight of the Data Privacy program within the Marketing function globally. The Data Privacy Marketing Specialist will work closely with stakeholders within the Marketing function to ensure that appropriate data privacy controls, across people, processes and technology, are put in place to support compliance with data protection laws and regulations, industry standards and NTT DATA, Inc.’s global Data Privacy policies.

Key Roles and Responsibilities
 Policy, Governance & Oversight

• Implement NTT DATA Inc.’s Data Privacy policies, processes, and standards within the Marketing function.
• Lead and support Data Privacy strategic projects and initiatives across global Marketing operations.
• Support the integration of global data protection requirements into Marketing processes, systems, and transformation initiatives.
• Contribute to and maintain the Record of Processing Activities (ROPA) for Marketing, ensuring data flows, purposes, and cross-border data transfers are accurately documented and aligned with global and local requirements.
• Project manage the Data Privacy requirements of new Marketing transformation projects, digital tools, and initiatives.

 Marketing Initiatives, Operational Compliance & Risk Management

• Support the implementation of Marketing centralization and integration initiatives, ensuring consistent Data Privacy practices, documentation and controls.
• Ensure data migration, consolidation and integration activities involving personal data are conducted in compliance with applicable data protection regulations and NTT DATA Inc’s Data Privacy standards.
• Conduct or support Data Protection Impact Assessments (DPIAs), Legitimate Interest Assessments (LIAs), and Transfer Impact Assessments (TIAs)
• Identify, document, and assess Data Privacy risks within Marketing and develop strategies to manage or mitigate them.
• Coordinate and support responses to Data Subject Requests (DSRs) related to Marketing data, ensuring timely and compliant resolution.
• Support the investigation, response, and closure of personal data breaches or incidents involving Marketing systems or campaigns, ensuring appropriate remediation and notification.
• Monitor and report on the implementation and effectiveness of Data Privacy controls within the Marketing function.
• Partner with Data Governance, Legal, and Information Security to ensure consistency across risk management, classification, and incident response frameworks.

Marketing Data, Consent & Cookies

• Design, implement, and maintain Consent and Preference Management frameworks across all Marketing systems (websites, CRM, automation tools) to ensure lawful processing, accurate consent capture.
• Oversee cookie and tracking governance, ensuring cookie banners, disclosures, and preference centres comply with global ePrivacy and data protection requirements.
• Ensure legislative and regulatory updates are reflected in the cookie management platform and that all cookies and trackers are accurately categorized, regularly reviewed, and compliant with user consent.
• Define and oversee data retention and minimization controls for Marketing systems, ensuring personal data is retained only as long as necessary for legitimate business or legal purposes.
• Partner with Marketing teams globally to ensure privacy compliance in campaign design and execution, including lawful basis assessments, list management, and audience targeting.
• Assess and monitor third-party AdTech, analytics, and tracking providers for compliance with data protection requirements and consent preferences.

AI, Technology & Vendor Governance

• Support the Marketing function in managing and reviewing AI-driven use cases involving personal data, ensuring alignment with NTT DATA Inc.’s AI Governance Framework, ethical AI standards, and privacy-by-design principles.
• Embed Privacy by Design and Default into the onboarding, configuration, and integration of Marketing technologies and automation platforms.
• Ensure vendor and third-party privacy assessments are completed, Data Processing Agreements (DPAs) are in place, and appropriate technical and organizational measures are implemented.
• Review and document cross-border data transfers involving Marketing vendors or systems, ensuring compliance with approved transfer mechanisms (e.g., SCCs, BCRs).

Awareness, Reporting & Continuous Improvement

• Develop and deliver Marketing specific Data Privacy training and awareness to build understanding of privacy by design, consent, and ethical data practices.
• Monitor developments in global data protection, ePrivacy, and marketing regulations and assess their impact on Marketing operations and technology.
• Participate in Data Privacy governance forums and provide updates on Marketing privacy performance, risk areas, and compliance status.
• Maintain professional and technical expertise by participating in industry forums, training, and continuous development.

Knowledge, Skills and Attributes

• Demonstrates accuracy and thoroughness and high levels of attention to detail
• Demonstrates strong analytical skills, including the ability to assess risk and impact from a data privacy and protection perspective
• Demonstrates a pragmatic and risk-based approach to data privacy
• Excellent leadership, creativity, presentation, writing and collaboration skills
• Excellent written and verbal communication skills (including leadership and no-leadership) and negotiation skills
• Ability to thrive under pressure, function and deliver effectively in a fast-paced environment
• Ability to work well independently and productively with minimal supervision
• Proactive in approach with high levels of motivation, being a self-starter with good planning and organizing skills
• Ability to work well in a team environment
• Demonstrates strong stakeholder engagement skills coupled with the ability to conduct presentations to both technical and non-technical stakeholders
• Positive role model, demonstrating the ability to coach, inspire and mentor others
• Strong critical thinking and decision-making skills
• Strong organizational and project management skills, including the ability to manage competing tasks and prioritize effectively
• Experience managing complex projects and working alongside cross-functional teams
• Deep knowledge of global data protection laws and regulations
• Operates with a high degree of integrity

Academic Qualifications and Certifications

• Bachelor’s degree
• CIPT, CIPP, CIPM (Preferred)

Required Experience

• +5 years’ experience in Data Privacy or related fields
• Experience in implementing Data Privacy programs and controls in Marketing functions in multinational organizations
• Understanding of Marketing processes and frameworks 
• Relevant degree and/or Data Privacy certifications and qualifications (e.g. CIPP/E/CIPM/AIGP)
• Experience in advising on complex data protection matters with practical advice
• Experience in risk management activities and practices (preferred)
• Experience in working with or advising large, multinational organizations
• Experience in working on compliance projects
• Experience in telecommunications, technology and/or professional services (preferred)
• Experience with One Trust, 6clicks, Secure Privacy (preferred)

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Your day at NTT DATA

• The Financial Accountant is a seasoned subject matter expert, responsible for assisting with the preparation of more routine financial reports, processing journal entries and the accounting month-end, as well as preparing balance sheet reconciliations.
• This primary objective of this role is to report on costs, productivity, margins, and expenditures, as well as offer financial recommendations and may also assist with the management and preparation of budgets.

Key responsibilities:

• Assists with financial forecasting processes.
• Reconciles accounts, resolves discrepancies and collaborate across various finance and non-finance functions.
• Responsible for analyzing journals, producing data analysis and reports and assists with variance analysis.
• Responsible for the assembly of the annual audit information for external auditors.
• As a partner in the accounting process, recommends how to improve efficiency using automation.
• Analyzes past performance financial data and prepares budgets and forecasts for business unit management.
• Implements effective financial controls, including systems reconciliations and ensuring the integrity of reported figures.
• Plans month-end activities which includes the preparation and processing of month-end journal entries and executing a variety of actions in the accounting system.
• Performs any other relevant task as requested by management.

To thrive in this role, you need to have:

• Good communication skills (both verbal and written).
• Good interpersonal skills with good planning and organizing abilities.
• Demonstrates good attention to detail and deadline driven.
• Ability to cope with stressful situations.
• Ability to deal with different individuals at all levels in the organization.
• Takes own initiative with a solutions-orientated approach.
• Maintains a high standard of accuracy and quality.
• Proactive approach with the ability to think ahead in a fast-paced environment
• Ability to work independently and be a knowledge expert
• Strong analytical skills, and an ability to understand underlying business drivers and provide actionable insights.
• Seasoned working knowledge of accounting practices and principles.
• Knowledge and prior exposure to international entities, foreign currency, and inter-company transactions.

Academic qualifications and certifications:

• Bachelor's degree or equivalent in Accounting or Finance or related field.

Required experience:

• Seasoned experience gained in similar role preferably within a similar global organization.
• Seasoned financial accounting experience.
• Seasoned experience working on financial systems / software.

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Your day at NTT DATA

• The Manager, Internal Auditing is a management role, responsible for providing advice on the coordination of specific processes to support the implementation and execution of the audit plan, monitoring compliance, preparing and presenting audit findings and making recommendations.
• This role furthermore provides assurance of compliance to statutory/regulatory requirements and policies and procedures and provides direction and manages the execute of the Internal Audit activity for their assigned objectives.
• This people management role drives collaboration and an innovative team culture across their teams, focused on achieving operational excellence.

Key responsibilities:

• Determines and plans the scope and objective of an internal audit and relevant methods and process to be applied.
• Manages and ensures reporting with the external auditors and ensure awareness of the workings in the audit and the areas of concern.
• Remains current with auditing best practice and legislation to advise on the analysis and review of a variety of areas in the business depending on the scope identified in the audit plan.
• Oversees the work of a team of auditors to ensure accuracy of process implementation and findings.
• Ensures the preparation of a final audit report for submission and distribution to the various stakeholders and ensure that the adequacy and effectiveness of stakeholder action plans are assessed, and implementation is monitored and reported in writing.
• Contributes to the review of the outcome of the audit process in terms of its objectives, quality, completeness and feedback.
• Ensures the communication and presentation of this information to the auditing committee and senior management, reporting on the policies adopted for auditing, and the programs and activities of the Auditing team.
• Ensures effective coordination and engagement with other assurance providers.
• Assists the senior managers with portfolio related priorities.

To thrive in this role, you need to have:

• Excellent management abilities to inspire and motivate team to perform well.
• Specialist auditing knowledge and are process driven individuals who have excellent interpersonal skills.
• Display impeccable attention to detail.
• Display excellent analyzing and problem-solving ability.
• Good knowledge and understanding of IT industry environment and business needs, combined with strong understanding of business process.
• Ability to provide continuous performance feedback and encourage growth and development of employees.
• Excellent written and oral communication skills, with the proven ability to present and explain complex information and suggest process improvements to diverse audiences.
• Ability to effectively establish and maintain working relationships with peers, senior leadership and all levels of the organization, with a positive and professional image.
• Ability to work successfully in a matrix/global organization.
• Excellent planning and organizational skills.
• Broad understanding of project management principles.
• Ability to thrive under pressure, function and deliver effectively in a fast-paced environment.

Academic qualifications and certifications:

• Bachelor's or equivalent degree or equivalent in Accounting, Finance, or related field.
• Certification - Certified Public Accountant (CPA), Certified Internal Auditor (CIA) or related designation.

Required experience:

• Advanced audit management experience in a related environment, managing people, processes to achieve corporate, regulatory and divisional objectives.
• Advanced experience with and understanding of the deliverables of a regulatory and financial audit function.
• Advanced experience as an agent of change, with a successful record of implementing risk and compliance audits.
• Advanced demonstrated experience management audit projects and teams.

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Your day at NTT DATA

• The Product Owner (PO) is a developing subject matter expert, considered as the content authority for the team level of the Scaled Agile Framework for Enterprises (SAFe). The PO is responsible for a product or service or a number of feature releases, including managing the team backlog, writing, prioritizing and accepting user stories, and representing the customer to the Agile team. They optimize return on investment by ensuring that the Scrum team members are engaged in delivering the most valuable product features. 
• The role has relevant relationships and responsibilities outside the local team, including working with Product Management to prepare for Program Backlog, participating in Agile Release Train (ART) Synch meetings, and cooperating to deliver Solution value. 

Key Responsibilities: 

• Supports the provision of vision and direction to the Agile development team and stakeholders. 
• Ensures that the team always has an adequate amount of prior prepared tasks to work on. 
• Plans and prioritizes less complex product feature backlog and development for the offer/product. 
• Fully understand the product vision, roadmap and growth opportunities to enable onward articulation into the development team. 
• Assesses value, prioritizes backlog items based on this value, time, and other team dependencies determined in the PI planning meeting and refined during the PI, to ensure focus on those with maximum value that are aligned with the offer/product strategy. 
• Supports with providing backlog management, iteration planning, and elaboration of the user stories. 
• Works closely with Product Management to create and maintain a product backlog according to business value or ROI. 
• Leads the planning product release plans and sets expectation for delivery of new functionality/capability 
• Provides an active role in mitigating impediments impacting successful team completion of release and Iteration goals. 
• Drives iteration goals and iteration content via prioritized stories. 
• Establishes story acceptance criteria, accepts stories into the baseline. 
• Performs research and analyzes the market, the users, and the roadmap for the product. 
• Follows business competitors and the industry and keeps abreast with Agile/Scrum/SAFe best practices and new trends and seeks to relentlessly improve the operation of the Product Owner role. 

Knowledge and Attributes: 

• 3+ years in Product Ownership or similar roles, preferably in Contact Center or SaaS environments.
• Knowledge of the technologies and portfolio of offers. 
• Knowledge of product development in an ITC industry. 
• Relevant knowledge of the SAFe’s practices and its application/operation. 
• Strong communication skills. 
• Effective escalator and has some conflict resolution skills. 
• Has collaboration and knowledge brokering skills. 
• Understands fundamentals of iterative development. 
• Understands fundamentals of product/ software development processes and procedures. 
• Understands the value of commitments to delivery made by a development team. 
• Understands incremental delivery and the value of metrics. 
• Understands backlog tracking, burndown metrics, velocity, and task definition. 
• Has the ability to relate to, and integrate with alternate development methodologies (for example, waterfall). 

Contact Center Expertise 

• Strong understanding of contact center operations, call flows, IVR design, and omnichannel strategies. 
• Familiarity with key metrics (AHT, FCR, CSAT, SLA) and workforce management principles. 
• Knowledge of compliance standards (GDPR, POPIA) and call recording policies. 

Nice to have:  

Amazon Connect 

• Experience designing and managing contact flows using Amazon Connect. 
• Ability to integrate Connect with CRMs (Salesforce, ServiceNow) and custom APIs. 
• Proficiency in leveraging AWS Lambda and Lex for automation and AI-driven interactions. 
• Understanding of real-time and historical reporting capabilities. 
• Cost optimization strategies for Amazon Connect usage. 

AWS Services 

• Hands-on experience with core AWS services (EC2, S3, Lambda, DynamoDB). 
• Strong grasp of IAM roles, permissions, and encryption for secure data handling. 
• Knowledge of serverless architecture and API Gateway for scalable solutions. 
• Familiarity with monitoring tools (CloudWatch, CloudTrail) for performance and compliance. 
• Exposure to AI/ML services like Amazon Lex, Polly, and Transcribe for advanced customer interactions. 

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Your day at NTT DATA

• The Senior Product Owner (PO)  - ServiceNow AI and Now Assist, is an advanced subject matter expert, considered as the content authority for the team level of the Scaled Agile Framework for Enterprises (SAFe) with experience and knowledge on ServiceNow's AI technologies and products
• The Senior PO is responsible for multiple strategic high-priority products, managing the team backlog, writing, prioritizing and accepting user stories, and representing the customer to the Agile team. They optimize return on investment by ensuring that the Scrum team members are engaged in delivering the most valuable product features.
• This role has significant relationships and responsibilities outside the local team, including working with Product Management to prepare for Program Backlog, participating in Agile Release Train (ART) Sync meetings, and cooperating to deliver Solution value.

Key Responsibilities:

• Drive and deliver AI product milestones aligned to the ServiceNow AI and NOw assist strategies.
• Provides vision and direction to the Agile development team and stakeholders.
• Ensures that the team always has an adequate amount of prior prepared tasks to work on.
• Plans and prioritizes product feature backlog and development for the offer/product.
• Fully understands the product vision, roadmap and growth opportunities to enable onward articulation into the development team.
• Assesses value, prioritizes backlog items based on this value, time, and other team dependencies determined in the PI planning meeting and refined during the PI, to ensure focus on those with maximum value that are aligned with the offer/product strategy.
• Provides backlog management, iteration planning, and elaboration of the user stories.
• Works closely with Product Management to create and maintain a product backlog according to business value or ROI.
• Leads the planning product release plans and sets expectation for delivery of new functionality/capability.
• Provides an active role in mitigating impediments impacting successful team completion of release and iteration goals.
• Drives iteration goals and iteration content via prioritized stories.
• Establishes story acceptance criteria, accepts stories into the baseline.
• Researches and analyzes the market, the users, and the roadmap for the product.
• Follows business competitors and the industry and keeps abreast with Agile/Scrum/SAFe best practices and new trends and seeks to relentlessly improve the operation of the Product Owner role.
• Required to perform any other activity relevant to the role.

Knowledge and Attributes:

• ServiceNow Agentic AI, now assist and platform knowledge
• ServiceNow ITSM product knowledge
• Advanced knowledge of the technologies and portfolio of offers.
• Advanced knowledge of product development in an ITC industry.
• Advanced knowledge of the SAFe’s practices and its application/operation.
• Powerful communication aptitude, with an innate ability to say “no” in a way that will not discourage or upset the business.
• Effective conflict resolution skills
• Effective escalator.
• Considerable ability to empower teams – through strong collaboration and knowledge brokering.
• Advanced understanding of iterative development.
• Ability to enable value creation and ensure value commitments to delivery are met.
• Advanced understanding of incremental delivery and the value of metrics.
• Advanced understanding of backlog tracking, burndown metrics, velocity, and task definition.
• Ability to relate to and integrate with alternate development methodologies (for example, waterfall).
• Be conversant in DevOps practices and understand strong relationship and bi-directional dependency required with deployment teams.

Academic Qualifications and Certifications:

• Bachelor’s degree or equivalent in Computer Science, Information Technology or related field preferred.
• Relevant SAFe Product Owner / Product Manager Certification preferred.
• ITIL Service Management certification preferred.
• ServiceNow CSA preferred
• Implementing and Leading SAFe certification preferred.
• Advantageous certifications - SAFe Scrum Master, SAFe for Teams, SAFe DevOps, Professional scrum product owner (PSPO) or certified scrum product owner (CSPO), Program Management Professional (PgMP).

Required experience:

• In depth experience with ServiceNow Products, ITSM, ITAM, ITOM and a good understanding of Agentic AI and Now assist Skills
• Advanced experience in Product Management and / or Product Development.
• Successful track record in building IT managed services solutions.
• Advanced program or development management experience.
• Advanced planning experience.
• Advanced Agile coaching experience.
• Advanced experience working in Agile approaches such as XP, Kanban, Crystal, FDD.
• Advanced experience managing multiple teams and product roadmaps.

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Your day at NTT DATA

• We are seeking a Senior Director Technical Product Owner (PO) with a strong background in SAP SuccessFactors Compensation, Performance and Reward and a broad understanding of compensation and reward strategies.
• This role acts as a strategic translator, bridging business requirements and technical implementations. The ideal candidate will engage with technology vendors and guide technical teams, ensuring solutions align with business objectives.

Key Responsibilities:

• Serve as the link between business stakeholders and technical implementation teams, translating business needs into actionable vision and delivery roadmap.
• Act as trusted technical advisor to the business and drive strategic thinking around compensation, performance and reward solutions and ensure alignment with organizational objectives.
• Act as liaison with vendor teams to understand product strategy and translating business needs into actionable technical requirements.
• Provide exploration and guidance to technical teams during implementation phases on SAP SuccessFactors.
• Maintain a broad understanding of payroll, compensation, reward and performance processes

Required Skills & Experience:

• Proven experience with SAP SuccessFactors, specifically in Compensation Management, Variable Pay and Performance & Goals or related modules.
• Strong understanding of compensation and reward strategies, benefits, and incentive programs.
• Ability to translate complex business requirements into technical specifications.
• Solid technical acumen with strong knowledge of SSF solutions
• Excellent stakeholder management and communication skills.
• Strategic mindset with the ability to guide and influence technical teams.

Preferred Qualifications:

• Experience working with technology vendors in compensation and reward domain.
• Experience of large scale technology transformation projects
• Previous experience in a Product Owner or similar role within HR technology.

What We Offer:

• Opportunity to shape reward technology strategy in a dynamic environment.
• Collaborative culture with exposure to global HR technology initiatives.

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Role Purpose

• The Service/Product Design Architect is a seasoned subject matter expert responsible for implementing the relevant business unit strategy through the development of sustainable, scalable, and best-practice service offers. This role collaborates with Service Offer Management to define and scope new services and service capabilities, engaging with key stakeholders to ensure service designs meet real needs across a global marketplace.

Core Focus Areas

• Development of sustainable, scalable service offers aligned with business strategy.
• Formalization of Service Catalogues and Target Operating Model (TOM)
• Application of best practices in design thinking, scaled agile, ITIL, and security to create robust service solutions.

Key Responsibilities

• Document Internal Service Definitions for new service offers and capabilities.
• Facilitate ideation and design workshops to validate needs and identify solution designs at process, platform, and organizational levels.
• Collaborate with architects, designers, and SMEs on detailed solution designs.
• Ensure designs adhere to common and specific design principles for services.
• Conduct detailed analysis of service design and architecture frameworks to ensure designs are fit for purpose and meet client requirements.
• Analyze pre-sales concepts and influence design decisions to ensure operability, maintainability, scalability, and robustness throughout the lifecycle.
• Plan design activities comprehensively, considering all client requirements, specifying technical infrastructure and organizational changes.
• Produce and maintain all design documentation, including blueprints and service design models, for transition and lifecycle phases.
• Assess architecture components, validate technical models, and minimize risks to ensure service designs meet agreed SLAs and OLAs.

Knowledge and Attributes

• Deep understanding of IT industry environment and business needs.
• Strong relationship management and collaboration skills with internal and external stakeholders.
• Expertise in systems thinking and design thinking.
• Comprehensive knowledge of the full software development lifecycle.
• Exceptional documentation skills, particularly in business requirements.
• Advanced analytical and research capabilities.
• Assertive and confident in facilitating business conversations.
• Skilled in negotiation and influencing key stakeholders.
• Ability to establish and manage processes through collaboration and business understanding.

Required Experience

• Expertise in systems thinking, design thinking, service automation and agentic AI
• Extensive experience in IT environments, particularly within IT Service Operations.
• Solid experience in ITIL, ITSM and/or ServiceNow
• Good understanding of SIEM experience
• Proven experience in Service Architecture - Service Delivery Models, Metrics building, RACI and Service Design  

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Your day at NTT DATA

• The Senior Vendor Relations Specialist is an advanced subject matter expert, responsible for client satisfaction by ensuring that services are delivered according to agreed service level agreements (SLA) and other contractual performance requirements.
• This role has the required advanced ability to manage coordinated delivery of service and manage compliance to agreed performance standards.

Key responsibilities:

• Respond to new or changed business needs and/or services and determine and define the requirement for new or updating existing vendor contracts.
• Negotiate service level agreements with vendors that meet business requirements.
• Agrees and signs the required contract with the vendor, ensuring conformance to strategy and process.
• Analyse vendor performance against contract and provide feedback to relevant stakeholders on performance delivery.
• Work with commercial and contract management team to process contract renewals, managing schedule of contract termination dates to meet renewal or termination process requirements.
• Agree points of interaction and escalation with the client and vendor, ensuring the continuous delivery of the service according to the SLA.
• Ensure that the scope of services offered by the vendor is delivered against and that the quality of service delivered is managed appropriately.
• Determines the impact of service improvements identified in relation to the vendor and documents and ensures the appropriate actions are implemented by the vendor.
• Obtain vendor programme requirements and provide information to business on the gaps and requirements to close these in order to maintain the chosen level of vendor accreditation.
• Monitor and analyse trends in company spending and inventory control in order to make recommendations for the future, and to identify areas for possible savings.
• Develop, establish, implement, and enforce supplier and outsourcer guidelines, obligations, and service level agreements to the organisation.
• Maintain a catalogue of preferred suppliers/vendors and develop performance metrics for each category of vendor.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Ability to establish strong relationships with internal stakeholders and external stakeholders.
• Excellent written and verbal communication skills.
• Ability to deal tactfully with vendors, suppliers, and contractors who provide a broad spectrum of products and services.
• Advanced knowledge of accounting, finance, marketing, and logistics.
• Ability to work in high-pressure environments.
• Ability to manage urgent and complex tasks simultaneously.
• Advanced business acumen and commercial skills.
• Passionate, strong initiative, self-driven with commitment to succeed.
• Displays excellent persuasion and influencing ability.
• Detailed, meticulous and highly organized.
• Proactive in approach with excellent facilitation skills.

Academic qualifications and certifications:

• Bachelor's degree in supply chain management, marketing, business administration, or a related field.
• ITIL certification is preferable.

Required experience:

• Advanced demonstrated contract / supplier management experience preferably in a multi-national environment.
• Advanced stakeholder engagement experience.
• Advanced demonstrated understanding of the contract lifecycle management.
• Advanced experience managing expectations when balancing alternatives against business and financial constraints.

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Your day at NTT DATA

• As a Senior Security Technical Architect at NTT DATA, your expertise will lead the creation of secure, compliant, and innovative solutions that safeguard our systems, applications, and infrastructure. daily tasks include designing complex security architectures tailored to meet both current and future needs while collaborating closely with cross-functional teams such as developers, engineers, and project managers to embed security considerations throughout the system design and development lifecycle.
• You'll proactively work as a trusted technical advisor, offering pre-sales support and analysing client requirements to enhance their existing security capabilities. Your role includes guiding secure coding practices, network security, identity and access management, and DATA protection. Moreover, you will select and evaluate security technologies, tools, and frameworks to ensure our solutions remain cutting-edge and effective.
• Your work extends beyond design; you will lead incident response activities and ensure policies, standards, and procedures comply with industry regulations and best practices. Engaging with essential stakeholders, you'll drive the drafting of technical design documents that align with solution specifications and contribute significantly to our pre-sale’s efforts, including determining project scopes, product pricing, and RFP/RFI responses.
• Managing client proof-of-concept (POC) initiatives and owning proposed solutions through to delivery are key aspects of your role. You will evaluate opportunities for alignment with NTT DATA's capabilities, prepare executive summaries, develop solution designs, and document necessary deliverables. You'll be instrumental during final presentations to clients, ensuring all proposals are accurate and align with their needs.

To thrive in this role, you need to have:

• Proficiency in security domains including network security, application security, cloud security, DATA protection, identity and access management, cryptography, and secure coding practices.
• Thorough knowledge of enterprise architecture principles and frameworks (e.g., TOGAF) for designing secure, scalable systems.
• Understanding of security standards and regulations (e.g., ISO 27001, NIST, PCI dSS).
• Experience with security technologies and tools, such as firewalls, intrusion detection/prevention systems, SIEM, vulnerability scanners, and secure coding analysis tools.
• Exceptional understanding of the vendor's products, business, and technology positioning.
• Advanced analytical and problem-solving skills for assessing risks and proposing effective security solutions.
• Advanced client engagement and technical consulting skills with the ability to deliver on business targets.
• Extensive project management experience and familiarity with methodologies.
• Bachelor’s degree in information technology, Computer Science, or related fields; certifications in Enterprise Architecture methodologies (e.g., TOGAF, Zachman) are essential.

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Your day at NTT DATA

• We are building software to support our clients managed cloud infrastructure. 

• We are seeking a talented and motivated Software Engineer with a strong background in Python web frameworks and experience of Event driven architecture (e.g. Azure Service Bus, Apache Kafka or an equivalent message broker) to join our development team. As a Software Engineer you will play a pivotal role in enhancing our existing services as well as developing new microservices from the ground up all of which are deployed in Azure.
• If you are passionate about technology, cloud infrastructure and building exceptional, scalable software solutions we want to hear from you.

Experience Required:

• 3rd Level Qualification in Software Engineering.
• 3+ years of Python development experience.
• Expertise in web frameworks such as FastAPI and Django, along with building and consuming RESTful web APIs.
• Experience working with Event Driven Architecture in any cloud environment.
• Understanding of Agile methodologies, code reviewing, version control, and continuous integration practices.
• Proficient in a source control system like GitHub.
• Solid understanding of unit and integration testing.
• Working knowledge of any cloud infrastructure and it’s management Portal.
• Good communication and collaboration abilities.
• Can take ownership of tasks and drive them to completion.
• Stays updated on emerging technologies and industry best practices.
• A solution-oriented mindset with a passion for sharing ideas.

Desirable Skills:

• GitHub Workflows.
• Knowledge of non-relational databases such as MongoDB or Cosmos.
• Using AI tools such a GitHub copilot.
• Familiar with containerization technologies, Docker and Kubernetes.
• Deploying infrastructure as code using Terraform.
• Azure Service Bus, Apache Kafka and Azure Functions.
• Working knowledge of Azure cloud infrastructure and proficient in the Azure Portal.
• Atlassian Confluence and Jira.
• Familiar with ServiceNow.
• Other cloud platforms such as AWS or GCP.
• Cloud Certification.
• Monitoring Tools like Azure Application Insights.
• Comfortable presenting and demoing.
• Familiarity with ArgoCD.

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Your day at NTT DATA

• The Client Services Operations Manager works closely with colleagues from all Services divisions to manage all aspects of service delivery into the various service delivery contracts within their client(s) and ensure the continued focus on the execution of the agreed service plans and initiatives. The Client Services Operations Manager ensures the integrity of the services provided by the Dimension Data Group. The primary responsibility of the Client Services Operations Manager is to plan, manage and monitor the implementation of operational activities and processes in order to deliver on approved operational plans and to continuously enhance service delivery. These individuals contribute to the definition and management of the Services Delivery strategy and execution thereof into their clients. 
• They hold subject matter knowledge spanning Infrastructure and/or Application aligned to the Dimension Data Group Go-To-Market Practices 

Enterprise IT Governance  

• Reviews current and proposed information systems for compliance with the organisation's obligations (including legislation, regulatory, contractual and agreed standards/policies) and adherence to overall strategy. Provides specialist advice to those accountable for governance to correct compliance issues.  

Service level management  

• Ensures that service delivery meets agreed service levels. Creates and maintains a catalogue of available services. In consultation with the client negotiates service level requirements and agrees service levels. Diagnoses service delivery problems and initiates actions to maintain or improve levels of service. Establishes and maintains operational methods, procedures and facilities in assigned area of responsibility and reviews them regularly for effectiveness and efficiency.  

Relationship management  

• Implements stakeholder engagement/communications plan. Deals with problems and issues, managing resolutions, corrective actions, lessons learned and the collection and dissemination of relevant information. Collects and uses feedback from Clients and stakeholders to help measure effectiveness of stakeholder management. Helps develop and enhance Client and stakeholder relationships.  

Client service support  

• Responsible for day-to-day management, resource planning and work allocation to meet agreed service levels. Specifies, agrees and applies standards. Ensures that tracking and monitoring of performance of service delivery through all channels (human, digital, self-service, automated) is carried out, metrics and reports are analysed, and issues are resolved. Drafts and maintains policy, standards and procedures for the Client service or service desk functions. Ensures that the catalogue of requestable and supported services is complete and current.  

Work Outputs  
Manage the Service Delivery process.  

• The Client Service Operations Manager assists in defining, developing and communicating the service delivery operations process and procedures. They contribute to the identification of opportunities for optimal efficiency and drive continual improvements into the delivery process and procedure. This individual contributes to and participates in all initiatives to drive service improvement in order to gain optimal efficiency. They will assist in ensuring that the operational model for service operations is well defined, structured and continuously improved to deliver cost effective, client centric services that meet service level agreements to the service contracts.  

Manage strategy implementation.  

• The Client Services Operations Manager provides input into the development of the tactical strategy and develops and implements a supporting operational strategy. These individuals will recommend best practice for the deployment and ongoing operations management and technical support for service contracts. They understand and interpret business climate and precedent and advise the business on the application to improve company competitiveness. They will work with other Dimension Data service divisions to build best practice services for our clients. They take responsibility for the management of services for strategic business change and ensure that services are aligned to the client’s business requirements. They will contribute to the development and implementation of a service management and delivery strategy for the services business.  

Transition of service contracts  

• Working with the Transition Management teams this role is part of the transition of service contracts into the Dimension Data operation. They ensure that the right skills are deployed and adherence to all standards, processes, policies and work instructions as determined by global services organisation.  

Set financial targets.  

• They analyse operational records, trends and costs related to estimated and realised revenues to project future revenues and expenses. The Client Services Operations Manager establishes financial targets for individuals and teams and identify opportunities to minimise cost or increase sales/revenue.  

Manage stakeholder relationships.  

• They develop and maintain productive working relationships with peers and organisational role players to achieve optimal cross process integration.  

Ensure client satisfaction.  

• The Client Services Operations Manager is able to balance the needs of the client with the strategic direction of Dimension Data. They act as a bridge between the clients and the technical organisation providing sound consulting services and recommendations based on Client and client needs, current information and trends. In so doing, they review, analyse and make recommendations on improvement opportunities in each service lifecycle phase.  
• This role will act as the point of escalation for delivery teams for client satisfaction issues. This individual will be responsible for understanding the core issues affecting the client and will work with the relevant service teams to resolve. This role will also work with the relevant teams to monitor client satisfaction and contractual compliance for our clients.  

Ensure operational efficiency.  

• The Client Services Operations Manager ensures the development, alignment and implementation of end-to-end processes, leading to operational, process, quality, standard and service optimisation. He/she assists in the timeous identification and solving of operational problems. They implement and use governance, compliance procedures and processes effectively to identify and manage risks and expose previously unknown liabilities. These individuals implement, manage and report on cost improvement objectives and communicate or escalate any shortfalls.  
• They ensure the provision of accurate and timeous reporting and related insights in respect of key performance metrics and recommendations to improve operational efficiency. He/she develops and maintains operational procedural manuals, including preparing and distributing of appropriate updates. They implement people resource planning in line with delivery and performance objectives, budget and in partnership with specialised areas.

Work experience required.  

• 8 years experience in service delivery within a large-scale technology services environment across a range of services including outsourced services.  
• Extensive experience in managed services and service delivery environment including technical and service management exposure.  
• Track record of effective workshop facilitation and interviewing skills  
• Solid management and leadership experience  
• Possess working knowledge of ITIL with preference to executing in the environment.  
• Demonstrate a broad understanding of the vast range of IT operations and Dimension Data service offerings.  
• Possess knowledge and understanding of IT industry environment and business needs.  
• Possess a strong business and commercial orientation with a supporting interest in technology.  
• Demonstrate skills in persuasion and influencing management, staff, suppliers, clients and vendors.  
• Possess excellent presentation and communications skills and comfort with communicating solutions to clients at a business and technical level. 
• Demonstrate a strong client and quality orientation.  
• Strong sense of urgency and accountability.
• Broad technical understanding of key Infrastructure and Security components.
• Seasoned work experience in Managed Services delivery within a large scale (preferably multi-national) technology services environment.
• Seasoned experience gained in a service delivery environment including technical and service management exposure.
• Seasoned experience in managing customer escalation situations and objection handling.
• Seasoned Managed Services operations experience.

Academic Qualifications and Certifications:

• Information Technology Certificate or equivalent in Information Technology or Business Administration or related.
• ITIL foundation certification.

Key Responsibilities:

• Dashboards all key Metrics and manages the about to be breached situations.
• Ensures that services are meet the stated service level agreement (SLA) levels.
• Ensures that the operational deliverables enable cost effective, client centric delivery that meets SLAs.
• Monitors the operational effectiveness of support services and develops and implements the required improvement plans.
• Balances the needs of the client with the strategic direction of the organization.
• Understands the core issues affecting the client and works with the relevant service teams to resolve.
• Identifies needs, risks and issues and proposes appropriate solutions and courses of action.
• Provides input to Operations Managers and Service Managers during client reviews (for example, report on service volumes and metrics).
• Performs any other advanced operational tasks as required by leadership.

Knowledge and Attributes:

• Excellent customer service focus.
• Excellent communication skills and ability to prepare structured, and relevant communications to operations leaders.
• Excellent organizational skills with the ability to work in a fast paced and deadline driven environment.
• Proven ability to work creatively and analytically in a problem-solving environment.
• Seasoned ability to quickly become proficient in delivery processes and related systems.
• Excellent ability to analyze, design and improve operations processes.
• Excellent focus on business outcomes.
• Ability to work across different cultures and social groups.
• Ability to work well in a pressurized environment and adapt to changing circumstances.

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Job Overview:

• As the SAP SAC/Datasphere Architect you will play a crucial role in shaping the vision, roadmap, and feature prioritization for our SAP analytics and data integration platforms. The ideal candidate will have a strong background in SAP SAC, Datasphere, data analytics, and the ability to collaborate effectively with cross-functional teams. You will be working closely with SAP, internal sales and delivery teams and customers to define and scale SAP Analytics implementation and adoption.

Key Responsibilities:

Product Strategy and Vision (Presales)

• Develop and communicate the strategic vision and goals for the SAP Analytics Cloud and Datasphere platforms (Business Data Cloud).
• Create and maintain a comprehensive product roadmap aligned with business objectives.
• Identify new market opportunities and customer needs in analytics, data, and planning to drive innovation and differentiation.
• Provide product knowledge input assistance for compiling client proposals. Own and be accountable for the SAP Data and Analytics workstream in client proposals
• Write RFI/RFP responses and bids and obtain vendor product certification for the product portfolio.
• Analyse customer data and transformation scenarios to produce recommendations and reports.
• Recommend product enhancements and updates to identify new business opportunities.
• Develop accelerators or templates to enable repeatable delivery of SAP Analytics.
• Act as the subject matter expert (SME) for SAP Analytics, supporting sales cycles, solution demos, and executive briefings
• Develop compelling value propositions, marketing collateral, and enablement materials for internal and external stakeholders

Architecture:

• Work closely with SAP architects, developers, data scientists, and business analysts to ensure the seamless integration of SAC and Datasphere with other SAP modules and business processes.
• Foster collaboration and communication across teams to achieve common goals
• Collaborate closely with business stakeholders to define and prioritize analytics and data integration requirements.
• Translate business requirements into detailed solution designs including technical specifications and commercial impacts (licensing requirements)
• Develop reusable assets, reference architectures, and integration blueprints to accelerate project delivery for clients.
• Evaluate trade-off and pros and cons of architecture options based on requirements such as TCO, scalability, infrastructure requirements etc.

Delivery (Execution and Presales):

• Oversee SAP Analytics delivery engagements and provide guidance to delivery teams when required
• Hands-on delivery activities as and when required to ensure project success
• Lead and deliver proof of concepts
• Scope projects and define workstreams including effort estimation
• Develop user training materials and conduct training sessions for SAC and Datasphere users.
• Deliver knowledge sharing sessions and share technical and go-to-market product collateral with delivery and sales teams

To succeed in this role, you need the following:
Academic qualifications and certifications:

• Bachelor's degree in Information Technology/Systems, Computer Science, Business , or a related field.
• Proven experience as a Product Owner or in a similar role (e.g technical presales, solution architect, delivery consultant) , with a focus on SAP Analytics Cloud (including Planning) and Datasphere and/or SAP BW/4HANA.
• Strong understanding of data and analytics architectures, SAP’s data strategy, and integration with non-SAP data sources.
• Strong analytical and problem-solving skills, with the ability to translate business requirements into actionable tasks.
• Excellent communication and stakeholder management skills for engaging both technical and business stakeholders.
• Experience working with Agile methodologies and tools.
• Certification in SAP Analytics Cloud or related field is a plus.

Advantageous Skills:

• Experience with S/4 Embedded Analytics
• TOGAF