Fresh Positions at BCX

Core Description

• To be responsible for computer rooms including their power supply, air-conditioning, fire extinguishing systems, and access control as well as to identify and minimize risks, and ensure optimum capacity and functioning all within the BCX corporate regulations, policies and processes.

Key Deliverables / Primary Functions

• Ensure the control, distribution and filing of quality standards.
• Create procedures and standards, in alignment with documented procedures.
• Identify changes required to quality standards or current practices as a result of an audit and take responsibility for ensuring that they are made, either directly or indirectly
• Document and verify all computer room access requests within the Data Centre.
• Ensure daily health checks are performed and documented. This will include facilities health checks and data centre environmental health checks.
• Repair and or remediate ICT Power related equipment.
• Ensure Data Centre security protocols are adhered to and enforced.
• Execute all related tasks within the facilities/ computer room areas with the focus on SLA management and delivery against these.
• Ensure that fire safety regulations are adhered to.

Core Functional Skills & Capabilities

• Partnership Management
• Customer Service
• Delivery Management

Core Behavioural Competencies

• Working with people
• Adhering to principles and values
• Coping with pressures & setbacks
• Learning & Researching
• Following instructions & procedures

Minimum Qualifications

• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

• 1 years’ experience in managing data centre computer rooms

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Core Description

• To provide technical assistance and maintenance of computer systems, logistical support, audio visual equipment’s etc. Provide service activities on company systems, including installation, discontinuance, relocation, diagnosis, emergency repair etc. while minimising equipment downtime and ensuring client satisfaction. Manage Services Administration on Office 365, Mimecast and Backup Solutions. Liaise with external resources (3rd Party Management) to facilitate resolution of 3rd party Incidents

Key Deliverables / Primary Functions

• Implement preventative and proactive maintenance, including deploying and maintaining monitoring sets for all clients (Node Device, CPU, DiskSpace, Memory).
• Utilize available software or specialist monitoring tools accurately to maintain awareness and control of hardware and software.
• Engage and liaise with all personnel, including VIP personnel.
• Follow the escalation matrix and keep the customer informed.
• Take ownership of Incidents and Service Requests, ensuring resolution and providing continuous feedback, including the ability to perform root cause analysis and troubleshooting across systems.
• Assist with 1st and 2nd level EUM support, including application and device troubleshooting and support, which is not limited to the support of end-user devices but also encompasses Audio Visual support equipment.
• Utilize approved remote management tools to provide remote support for end-user devices, addressing application and device troubleshooting and support.

Core Functional Skills & Capabilities

• Hardware/Software Installation and management
• Customer Orientation
• Hardware Troubleshooting
• Problem solving

Core Behavioural Competencies

• Job Match
• Coping with pressures & setbacks
• Delivering Results & Meeting customer expectations
• Presenting and Communicating information
• Working with people

Minimum Qualifications

• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology

Experience

• 2 years’ experience in IT end user support with an understanding of SLA call management on different service desks.

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Core Description

• To provide accurate information on configurations and their documentation to support all the other Service Management processes, assist team with technical solutions and coordination with other teams in the business. The incumbent will also be required to maintain SHEQ compliance and storerooms for the client.

Key Deliverables / Primary Functions

• Compile and Distribute Reports to SIM’s and the Client
• Maintain SHEQ administration tasks on client site
• Manage and maintain IT Storerooms on client site
• Interface with Process Owners and technical support teams
• Review Resource Activities of team members and on Customer level
• Perform Analysis of Data used for Customer reporting
• Monitor Process Activities in the environment
• Verify Quality of Information in the CMDB
• Escalate Inconsistencies in CMDB to relevant support teams
• Review and Audit Data Integrity of the CMDB

Core Functional Skills & Capabilities

• ITIL Service Management
• Microsoft Office
• Communication
• Data Management
• Customer Service

Core Behavioural Competencies

• Job Match
• Creating & Innovating
• Delivering Results & Meeting customer expectations
• Persuading and Influencing
• Working with people
• Writing and Reporting

Minimum Qualifications

• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

• 2 years exp or more in a similar position, within a complex IT environment

go to method of application »

Core Description

• To provide accurate information on configurations and their documentation to support all the other Service Management processes, assist team with technical solutions and coordination with other teams in the business. The incumbent will also be required to maintain SHEQ compliance and storerooms for the client.

Key Deliverables / Primary Functions

• Compile and Distribute Reports to SIM’s and the Client
• Maintain SHEQ administration tasks on client site
• Manage and maintain IT Storerooms on client site
• Interface with Process Owners and technical support teams
• Review Resource Activities of team members and on Customer level
• Perform Analysis of Data used for Customer reporting
• Monitor Process Activities in the environment
• Verify Quality of Information in the CMDB
• Escalate Inconsistencies in CMDB to relevant support teams
• Review and Audit Data Integrity of the CMDB

Core Functional Skills & Capabilities

• ITIL Service Management
• Microsoft Office
• Communication
• Data Management
• Customer Service

Core Behavioural Competencies

• Job Match
• Creating & Innovating
• Delivering Results & Meeting customer expectations
• Persuading and Influencing
• Working with people
• Writing and Reporting

Minimum Qualifications

• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

• 2 years exp or more in a similar position, within a complex IT environment

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Core Description

• To manage and support customer technical solutions and provides general technical support on customer systems. Install, monitor, test and maintain cloud and infrastructure solutions. To provide specialised technical support (technology specific) 

Key Deliverables / Primary Functions

• Execute to the Managed Services business plan and strategies. 
• Support, maintain and manage the technical aspects of a managed Cloud/Operating system solution and ensure contracted service level agreements are met. Perform proactive activities such as health-checks, documentation updates and performance reporting 
• Plan, coordinate and implement system changes within client specified change windows. Liaise with the clients, vendors and other partners to ensure minimal disruption to the client's day-to-day business operations. 
• Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner. 
• Assist with project delivery.  
• Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork. 
• Assist colleagues and contribute to the quality and values  
• Drive a proactive culture to reduce common causes of operational problems. 
• Understand the requirements of being part of a 24x7 on-call operation 
• Operates closely with associated infrastructure service teams to meet SLA’s and resolve problems 
• Technical ability to perform firmware hardware upgrades on server platforms 

Core Functional Skills & Capabilities

• ICT Knowledge
• Infrastructure Technology
• Risk Management
• Teamwork
• Communication

Core Behavioural Competencies

• Working with people
• Applying expertise & Technology
• Delivering Results & Meeting customer expectations
• Analysing
• Deciding & Initiating Action
• Culture Match
• Job Match

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Information Technology
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

• Relevant IT certification

Experience

• 3 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support) 

OR 

• 5 years experiences in particular field of speciality within a large and highly complex organisation ((cloud and platform support) 

go to method of application »

Core Description

• To provide technical assistance and maintenance of computer systems, logistical support, audio visual equipment’s etc. Provide service activities on company systems, including installation, discontinuance, relocation, diagnosis, emergency repair etc. while minimising equipment downtime and ensuring client satisfaction. Manage Services Administration on Office 365, Mimecast and Backup Solutions. Liaise with external resources (3rd Party Management) to facilitate resolution of 3rd party Incidents

Key Deliverables / Primary Functions

• Implement preventative and proactive maintenance, including deploying and maintaining monitoring sets for all clients (Node Device, CPU, DiskSpace, Memory).
• Utilize available software or specialist monitoring tools accurately to maintain awareness and control of hardware and software.
• Engage and liaise with all personnel, including VIP personnel.
• Follow the escalation matrix and keep the customer informed.
• Take ownership of Incidents and Service Requests, ensuring resolution and providing continuous feedback, including the ability to perform root cause analysis and troubleshooting across systems.
• Assist with 1st and 2nd level EUM support, including application and device troubleshooting and support, which is not limited to the support of end-user devices but also encompasses Audio Visual support equipment.
• Utilize approved remote management tools to provide remote support for end-user devices, addressing application and device troubleshooting and support.

Core Functional Skills & Capabilities

• Hardware/Software Installation and management
• Customer Orientation
• Hardware Troubleshooting
• Problem solving

Core Behavioural Competencies

• Job Match
• Coping with pressures & setbacks
• Delivering Results & Meeting customer expectations
• Presenting and Communicating information
• Working with people

Minimum Qualifications

• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology

Experience

• 2 years’ experience in IT end user support with an understanding of SLA call management on different service desks.