Fresh Positions at CLS Human Capital Specialists

Job purpose: 

• Responsible for assisting the Hearing Hub Manager to ensure  the optimal functioning of the Hearing Hub, its procedures and its systems. Operationally responsible for selected sales agents, coordinates the shift-based activities of these agents to ensure an adequate output of work is maintained. Handles the more complex queries in relation to for example sales orders, support, deliveries and escalations. Performance will be measured in accordance with performance of direct reports and role based KPI’s.

Minimum education (essential):

• Matric

Minimum education (desirable):

• Relevant Management or Contact Centre Certifications

Minimum applicable experience (years):

• 5+ years in Contact Centres
• 3+ years in Contact Centre Management / Supervision

Required nature of experience:

• Team management / supervision
• Enforcing OP’s and Company Policies 
• B2C / DTC sales
• Customer relations
• Telephonic sales 
• E-commerce platforms
• Technical support
• Sales and reporting  
• Working within a digital environment
• Working across different timezones with different countries

Skills and Knowledge (essential):

• CRM system experience (i.e. Salesforce)
• E-commerce platforms (Big commerce, Shopify)
• Excellent English skills with neutral tonality
• Conversion rates and sales funnels 
• Conflict management 
• Monitoring and measuring of performance metrics 
• Google Suite
• Performance and probation management
• Relevant Labour legislation

go to method of application »

Job Purpose:

• As an Intermediate QA Developer, you’ll play a key role in maintaining the quality and performance of our platform.
• You’ll be responsible for both manual and automated testing, working closely with development and product teams to identify, document, and mitigate risks. Join us and help us ensure our products meet the highest standards of excellence!

Key Responsibilities:

• Plan and execute both automated and manual tests.
• Develop and maintain test scripts using Java and Selenium.
• Conduct web/API/requirements testing.
• Create detailed test plans, test cases, and bug reports.
• Collaborate with teams to mitigate quality risks early.
• Track and report defects using Jira and Confluence.

Minimum Education (Essential):

• National Diploma or Degree in IT, Computer Science, or a related field.

Requirements:

• 4+ years of experience in software testing, with a focus on automation and manual testing.
• Proficiency in Java, Selenium, and automation frameworks.
• Experience in web/API testing and version control (e.g., Git).
• Familiarity with Postman, Cucumber BDD, and Jira/Confluence.