Fresh Positions at Dis-Chem Pharmacies

Minimum Requirements:
Essential:

• Grade 12 / Matric 
• Minimum of 6 months’ sales experience in a Vitamins / Health environment
• Strong command of the English language
• Computer literate – MS Office
• Sound numerical skills
• Willing and able to work retail hours

Advantageous:

• Qualification in BSc Biomedicine and/or BSc Biotechnology, or relevant qualification within the health focus field
• Sales experience in a retail environment
• Experience in the health industry (vitamins, supplements or health foods)
• Fluent in a 2nd language prominently spoken in the area

Job description:

• Assist and advise customers, and ensure the highest levels of customer care and service are met
• Assist with back shopping when requested to do so, to ensure the effective operation of the department and store
• Keep merchandise displays in the health focus area stocked and faced up
• Report all price discrepancies to management as they appear
• Adhere to store layouts within the Health Department
• Ensure broadsheet items are well displayed, merchandised, promoted and available
• Implement promotional displays and merchandising material
• Achieve monthly team, brand and vendor targets
• Keep abreast with new products and product lines
• Follow the Health Department’s administrative processes and procedures, including, but not limited to, weekly returns, stock control and monitoring of stock levels

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Purpose of the role:

• Support customer service at point of sale while ensuring a world-class shopping experience.
• Record customer transactions on the Dis-Chem operating system according to company policies & standard operating procedures, with zero tolerance toward inaccuracies & elimination of fraud risk

Essential:

• Grade 12 / Matric
• A minimum of 6 months’ experience cashier/till operations experience
• Computer literate – MS Office
• Sound numerical skills
• Strong command of the English language
• Basic customer service
• Willing and able to work retail hours

Job Description:

• Adhere to Dis-Chem’s customer service policies and procedures
• Establish a professional relationship with customers
• Report customer complaints and compliments to the Frontline Supervisor, or store management
• Adhere to the customer turnover hourly rate
• Be aware of current sales and promotions
• Ensure colleagues and customers are not exposed to any risk
• Carry out and manage Dis-Chem 5 star communication principles
• Be responsible for cash flow
• Ensure all line voids and price changes are approved and signed off by the supervisor
• Exchange merchandise for customers and accept returned goods by customers when authorised to do so
• Transact all purchases – receive and process all payments (cash, bank cards, vouchers, coupons, other forms of payments) accepted by Dis-Chem
• Process all loyalty cards including those of our accelerator partners (Discovery Health Care, Medihelp Lifestage, Momentum Multiply, Legacy Lifestyle, ABSA Rewards and eBucks)
• Ensure cash is placed in drop safe according to Dis-Chem’s SOPs
• Ensure usage of your code and password is restricted to only you; is safe, and is changed regularly
• Ensure all outgoing stock/items/scripts are scanned and paid for
• Ensure that all money is strictly kept safely and securely inside the till
• Handle daily takings confidentially, and only discuss with management
• Be alert, recognise and report suspicious behaviour to management
• Address queries regarding store merchandise
• Adhere to Dis-Chem’s security policies and procedures

go to method of application »

Purpose of the role:

• Support customer service at point of sale while ensuring a world-class shopping experience.
• Record customer transactions on the Dis-Chem operating system according to company policies & standard operating procedures, with zero tolerance toward inaccuracies & elimination of fraud risk

Essential:

• Grade 12 / Matric
• A minimum of 6 months’ experience cashier/till operations experience
• Computer literate – MS Office
• Sound numerical skills
• Strong command of the English language
• Basic customer service
• Willing and able to work retail hours

Job Description:

• Adhere to Dis-Chem’s customer service policies and procedures
• Establish a professional relationship with customers
• Report customer complaints and compliments to the Frontline Supervisor, or store management
• Adhere to the customer turnover hourly rate
• Be aware of current sales and promotions
• Ensure colleagues and customers are not exposed to any risk
• Carry out and manage Dis-Chem 5 star communication principles
• Be responsible for cash flow
• Ensure all line voids and price changes are approved and signed off by the supervisor
• Exchange merchandise for customers and accept returned goods by customers when authorised to do so
• Transact all purchases – receive and process all payments (cash, bank cards, vouchers, coupons, other forms of payments) accepted by Dis-Chem
• Process all loyalty cards including those of our accelerator partners (Discovery Health Care, Medihelp Lifestage, Momentum Multiply, Legacy Lifestyle, ABSA Rewards and eBucks)
• Ensure cash is placed in drop safe according to Dis-Chem’s SOPs
• Ensure usage of your code and password is restricted to only you; is safe, and is changed regularly
• Ensure all outgoing stock/items/scripts are scanned and paid for
• Ensure that all money is strictly kept safely and securely inside the till
• Handle daily takings confidentially, and only discuss with management
• Be alert, recognise and report suspicious behaviour to management
• Address queries regarding store merchandise
• Adhere to Dis-Chem’s security policies and procedures

go to method of application »

Minimum Requirements...
Essential:

• Grade 12 / Matric
• Retail experience as a sales consultant
• Computer literate
• Willing and able to work retail hours 

Advantageous:

• Cosmetic, fragrance and/or beauty experience

Job Description:

• Escalate serious and unresolved customer complaint to the manager
• Provide a high level of customer care and service
• Demonstrate products through makeovers, cosmetics demonstration, spray promotions and/or activities
• Manage stock levels according to Dis-Chem procedures – report on short, damage and expired stock to manager
• Ensure merchandising and displays are set up attractively
• Maximise store income by achieving department, brand and vendor sales
• Keep up to date regarding products, brands and the retail industry
• Be responsible for all cosmetics, fragrances and beauty house promotions
• Manage Salon appointments
• Adhere to Dis-Chem policies and procedures, SOPs and health and safety rules and regulations

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Minimum Requirements…
Essential:

• Grade 12 / Matric
• A minimum of 6 months’ cleaning experience
• Sound command of the English language
• Basic customer service
• Additional language that is area specific
• Willing and able to work retail hours

Advantageous:

• Bilingual
• Previous retail store cleaning experience

Job Specification…

• Provide a daily high standard of hygiene and cleanliness throughout the store, shop floor and communal areas, before the store opens.
• Develop routines to ensure all areas of the store are maintained to a high standard of cleanliness.
• Ensure the canteen and restrooms are clean, and stocked with the necessary products at all times.
• Be available throughout operational hours to clean up as and when required.
• Ensure correct cleaning products and equipment are used for specific jobs.
• Ensure the wet floor sign is up and visible at both ends, when cleaning the floor.
• Be friendly, professional and able to assist customers.
• Perform duties according to Health and Safety Regulations.

go to method of application »

Minimum Requirements...
Essential:

• Grade 12 / Matric
• A minimum of 3 years’ experience cashier/till operations experience
• Computer literate – MS Office
• Sound numerical skills
• Strong command of the English language
• Basic customer service
• Willing and able to work retail hours

Job Description:

• Adhere to Dis-Chem’s customer service policies and procedures
• Establish a professional relationship with customers
• Report customer complaints and compliments to the Frontline Supervisor, or store management
• Adhere to the customer turnover hourly rate
• Be aware of current sales and promotions
• Ensure colleagues and customers are not exposed to any risk
• Carry out and manage Dis-Chem 5 star communication principles
• Be responsible for cash flow
• Ensure all line voids and price changes are approved and signed off by the supervisor
• Exchange merchandise for customers and accept returned goods by customers when authorised to do so
• Transact all purchases – receive and process all payments (cash, bank cards, vouchers, coupons, other forms of payments) accepted by Dis-Chem
• Process all loyalty cards including those of our accelerator partners (Discovery Health Care, Medihelp Lifestage, Momentum Multiply, Legacy Lifestyle, ABSA Rewards and eBucks)
• Ensure cash is placed in drop safe according to Dis-Chem’s SOPs
• Ensure usage of your code and password is restricted to only you; is safe, and is changed regularly
• Ensure all outgoing stock/items/scripts are scanned and paid for
• Ensure that all money is strictly kept safely and securely inside the till
• Handle daily takings confidentially, and only discuss with management
• Be alert, recognise and report suspicious behaviour to management
• Address queries regarding store merchandise
• Adhere to Dis-Chem’s security policies and procedures

go to method of application »

Minimum Requirements…
Essential:

• Grade 12 / Matric
• Basic computer skills (Word, Excel and Outlook). SAP.
• Retail experience

Job Specification…

• Manage and report all customer complements and complaints to management.
• Establish a professional relationship with customers.
• Ensure all customer stock queries are dealt with and resolved.
• Maintain effective external communication with customers when they require feedback.
• Assist customer with any enquiries and refer customers to the appropriate departments where applicable.
• Adhere to the customer turnover per hour rate as per company benchmark.
• Manage the shorts and overs at the point of sale, including the floats.
• Manage refund and return transactions.
• Ensure that back shopping and returned goods are handled correctly.
• Verify and review deliveries and invoices for total accuracy.
• Assist the Receiving Manager in preparing and logging Distribution Centre claims on the Distribution Centre claims system.
• Manage and control high risk stock
• Prepare the run reconciliation on a daily basis.
• Prepare, order and receive the branch change requirements to ensure cashiers have enough change to ensure the best customer service levels.
• Maintain effective liaison between relevant parties.
• Maintain effective document control including but not limited to float, petty cash, cash on hand.

go to method of application »

Minimum Requirements:
Essential:

• Grade 12 / Matric 
• Minimum of 6 months’ sales experience in a Vitamins / Health environment
• Strong command of the English language
• Computer literate – MS Office
• Sound numerical skills
• Willing and able to work retail hours

Advantageous:

• Qualification in BSc Biomedicine and/or BSc Biotechnology, or relevant qualification within the health focus field
• Sales experience in a retail environment
• Experience in the health industry (vitamins, supplements or health foods)
• Fluent in a 2nd language prominently spoken in the area

Job description:

• Assist and advise customers, and ensure the highest levels of customer care and service are met
• Assist with back shopping when requested to do so, to ensure the effective operation of the department and store
• Keep merchandise displays in the health focus area stocked and faced up
• Report all price discrepancies to management as they appear
• Adhere to store layouts within the Health Department
• Ensure broadsheet items are well displayed, merchandised, promoted and available
• Implement promotional displays and merchandising material
• Achieve monthly team, brand and vendor targets
• Keep abreast with new products and product lines
• Follow the Health Department’s administrative processes and procedures, including, but not limited to, weekly returns, stock control and monitoring of stock levels

go to method of application »

Minimum Requirements...
Essential:

• Grade 12 – Matric or Senior Certificate
• 0 – 6 Months Retail work experience  

Advantageous:

• 1 Year work experience within Retail  
• Certification in Retail Business Management

Job Description: 

• Ensure that full ranges of products are on the shelves at all times and neatly presented.
• Maintain the stock on the shelves to ensure it has not reached its sell by date.
• Restock merchandise when needed to ensure maximum sales.
• All out of stock queries from customers must be followed up on, in line with the customer service out of stock list and ensure they are dealt with in a timeous manner.
• Ensure delivered stock and/ or stock pulled from the storeroom are stored and packed in the correct space.
• Ensure merchandise displays, labels and pricing are correct at all times and report all price discrepancies to management.
• Ensure the storeroom organised, neat and tidy.
• Keep up to date with new product knowledge to effectively assist customers.
• Assist with restocking of merchandise and supplies when needed to ensure maximum sales.
• Assist with back shopping when required.
• All merchandise must be handled carefully to prevent any losses.
• Transact all purchases – receive, verify and processes all payments such as cash, cards, vouchers, coupons and any other acceptable payments.
• Exchange merchandise for customers and accept returned goods by customers when authorised to do so by the Frontshop Leader.
• Process all loyalty cards including those of accelerated partners.
• Ensure cash is placed in the drop safe according to standard operating procedures.
• Ensure all line voids and price changes are approved and signed by a Frontshop Leader and/ or Retail Store Assistant.
• Ensure accurate cash flow at all times.
• Facilitate rotation of stoke on a regular basis and adhere to Dis-Chem stock control procedures.
• Report low stock levels, items that are out of stock, damaged stock and expired stock to management.
• Assist with the counting of stock files and general stocktaking.
• Identify and report damaged and expired stock immediately to management.
• Assist with the loading and off-loading of stock when needed.
• Ensure boxes are flattened after unpacking stock and taken to the designated area.
• Establish a professional relationship with customers and provide friendly, helpful, courteous assistance and advice to all customers.
• Report customer compliments and complaints to management.
• Adhere to the customer turnover per hour rate as per company benchmark.
• Assist with the training of new and current team members.
• Ensure that outgoing stock/ items/ scripts are scanned and paid for.
• Keep daily takings (cash, cheques, vouchers, card slips, line voids and incomplete dockets) inside the till drawer until they are placed in the drop safe.
• Report bad and suspicious behaviour for both staff and customers to management.
• Housekeeping must be in accordance to Dis-Chem standards.
• Adhere to Dis-Chem Policies and Standard Operating Procedures.
• Adhere to Health and Safety rules and regulations.
• Adhere to the Dis-Chem uniform and personal appearance policy

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Minimum Requirements…
Essential:

• Grade 12 / Matric
• Minimum of 2 years cashier related work experience, of which 6 months should be shadowing a Cashier Supervisor
• Sound numerical skills
• Computer literate – MS Office
• Willing and able to work retail hours.

Advantageous:

• Certificate in Computer Literacy
• 3 years’ work experience, with 1 year supervisory experience
• Working knowledge of SAP

Job Specification…

• Manage and report all customer compliments and complaints to management.
• Ensure branch queues flow smoothly.
• Pay attention to the manner in which customers respond to cashiers, and act accordingly.
• Manage the shorts and overs at the points of sale, including floats.
• Manage discrepancies at the point of sale.
• Authorise line voids, tender ups and price overrides.
• Manage refunds and returns transactions according to Dis-Chem operating procedures.
• Transact all purchases – receive and process all types of payments (cash, card, vouchers, coupons and other payments accepted by Dis-Chem).

Ensure accurate document control by checking the following:

• Drop registers
• Documents verification
• Customer documentation
• Correct handling of the gloats as per our standard operating procedures.
• All other documentation related to till operations
• Ensure back shopping and returned goods are handled correctly.
• Ensure all outgoing stock/items/scripts are scanned.
• Train and assist new cashiers

go to method of application »

Minimum Requirements...
Essential:

• Grade 12 / Matric (with at least 60% in English, Afrikaans and Maths Literacy)
• At least 1-year experience in administration or public relations
• Strong communication and customer interaction skills
• Computer literate – MS Office
• Willing and able to work retail hours 

Advantageous:

• Administration / Customer Service / Public Relations qualification
• Third additional language
• SAP experience

Job Description:

• Ensure accurate data capturing and completion of documentation is done
• Check card balances, card reports and/or statements for customers
• Manage daily and weekly inventory control cards, magazines, application forms, baby bags, travel kits, promotional items, partner goody bags, free gifts and other promotional items
• Ensure Accurate Process of Transaction – TRMS – capturing and reporting
• Manage stock control and shrinkage
• Checkpoint reversals on statements
• Check the manual point’s allocation on card reports and statements, to ensure all manual allocations are given through to the Admin Manager on a daily basis
• Ensure effective internal communication (within customer service/benefits programme)
• Escalate compliments, complaints and product sourcing to Senior or Regional Customer Consultants daily
• Manage and report complaints and compliments through the customer service diary
• Ensure effective external communication (customer feedback)
• Respond to written or e-mail queries on various platforms
• Ensure Store Manager and relevant employees are kept informed of all elements regarding the benefit programme
• Adhere to excellent telephone etiquette at all times according to Dis-Chem’s SOPs
• Accurate recruitment and capturing of customers
• Coordinate and manage in-store events and promotions
• Create a central point of contact for all general queries, compliments and complaints
• Assist customers with any queries, and refer customers to the appropriate departments where applicable
• Ensure visibility of the Benefits Programme signage and/or current promotional signage regarding the Benefits Programme displayed at the customer service help desk or till points
• Be visible on the store floor when a second Customer Consultant can relieve you at the Customer Consultant department
• Provide relevant benefit programme training to all departments, and ensure implementation of training
• Adhere to Dis-Chem policies and procedures, SOPs and health and safety rules and regulations