Fresh Positions at Excellerate JHI

Main purpose / objective of the position:

• To manage a centre by optimising all trading opportunities, including lease agreements, and ensuring that the portfolio financial performance remains sound. Optimizing the building's income stream by establishing and maintaining mutually beneficial relationships with tenants, manage and control personnel, service contractors, repairs, revamps, tenant installations, inspections and general building administration. This position will require an all-rounded property professional. Profit responsible.

Decision making authority:
Subject to the mandate as received from Portfolio Management:

• Total expense account of a building including all repairs and service contracts, Project Management expenses
• Replacement/selling of equipment
• Allowances

Experience / Education:

• 3-5 years experience in the property / centre management industry. Minimum qualification grade 12. A Business (marketing) or a property related tertiary qualification would be a recommendation. Retail experience essential.

Skills required:

• Budgeting & Financial Management, Business writing skills (specs & house rules), People management skills, IT literacy (MS Office suite, SAP), Administration skills, Driver's license

Knowledge required:

• Property / Centre Management industry (advanced), basic technical knowledge, contract management, elementary financial management, workable knowledge of Company policies and procedures,  in depth knowledge of lease agreements, understanding of cost budgeting, basic knowledge of statutory requirements, general business acumen.

Competencies required:

• Problem solving & decision making, Customer Relationship Building, Communication, Team leadership, Financial & business acumen, Confidence, Assertiveness; Negotiation; Analytical Thinking; Tolerance for Stress; Resilience

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About the role

• As a Portfolio Manager, you will oversee a range of buildings, ensuring their optimal performance across key areas including credit management, financial administration, leasing, and facilities maintenance. You’ll manage budgets, drive marketing and communication efforts, engage with communities and stakeholders, and implement business strategies. Leading and developing your team will also be crucial to ensure the effective execution of these responsibilities and the achievement of portfolio goals.

What you will bring

• Minimum Grade 12. A business or property-related tertiary qualification is preferred.
• Valid Fidelity Fund Certificate (FFC), as well as compliance in terms of the education requirements with the Property Practitioners Regulatory Authority (PPRA).
• At least 5 – 7 years of experience in commercial property.
• Valid Driver’s license
• Advanced Computer literacy, MS Office (including Excel), and property management systems, example SAP or MDA.
• Expertise in budgeting, financial management, and expense control.
• Awareness of property market trends and the ability to adapt strategies accordingly.
• In-depth knowledge of property / centre management
• Working knowledge and understanding of technical aspects related to property maintenance and repairs.
• Strong verbal and written communication skills, with the ability to negotiate effectively and build relationships with tenants, brokers, and other stakeholders.
• In-depth knowledge of lease agreements and common law principles applicable to leasing.
• Understanding of relevant statutory requirements, Occupational Health and Safety, POPIA, FICA and relevant sections of the Labour Relations Act.
• Proven ability to manage and lead a team.

What you will be doing

• Team Leadership (10%): Oversee performance management, training, and development, drive corporate culture change, and ensure a positive work climate. Ensure all team members are competent and address any performance issues promptly.
• Marketing of Space & Renewals (40%): Manage the vacancy list and marketing plan, handle lease negotiations, and secure sustainable income streams. Ensure accurate contract administration and timely tenant installations. Monitor and address outstanding renewals.
• Property Management (30%): Supervise service contracts, inspections, tenant installations, and maintenance. Ensure compliance with OHS Act and other statutory requirements, manage recordkeeping, and prepare management reports.
• Budgeting & Expense Control (10%): Contribute to budgeting, manage income and expenses, oversee energy management, and monitor expenses. Evaluate income, manage outstanding rent-rolls, and handle legal cases.
• Liaison (10%): Facilitate communication between tenants, clients, brokers, and the public. Address tenant issues, provide feedback to external clients, and assist brokers with queries and deals. 

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About the role

• In this dual role encompassing both Leasing and Debtors Administration, you will play a crucial part in supporting our property management functions.
• Your primary responsibilities will include the administration of Agreements of Lease and the creation and management of all associated contracts.
• You will ensure the integrity of critical data related to both buildings and tenants, and maintain strong, long-term relationships with tenants and property managers as well as the collection of clients rental to ensure healthy cashflow and control of all debtor accounts. 

What you will bring

• Minimum Grade 12 with Accountancy as subject.
• At least 2 years of experience in a similar role within a property management environment, demonstrating practical expertise in the field.
• Proficient typing abilities for efficient document handling.
• Advanced skills in MS Office, and property contract creation systems, example SAP or MDA.
• Effective communication skills over the phone.
• Strong organizational and administrative capabilities.
• Clear and effective verbal and written communication.
• Familiarity with relevant legal and regulatory requirements, including FICA and POPIA and other applicable data protection laws, to ensure compliance in all administrative tasks.
• Understanding of financial principles and practices related to commission calculations, turnover reports, and invoice processing.
• Skilled in preparing and reviewing various types of documentation, including lease agreements, cession documents, and commission claims, and producing accurate reports.

What you will be doing

Credit Balances:

• Investigate and resolve credit balances, ensuring corrections or refunds are processed monthly.

Lease Administration:

• New Deals: Oversee contract creation, coordinate with brokers and the FIC Department, prepare commission calculations and lease packs, and manage cession and cancellation agreements.
• Renewals: Initiate and manage lease renewal processes, liaise with tenants, conduct credit vetting, prepare KYC risk ratings, and handle deposits and additional FICA documents.
• Tenant Administration: Update tenant data on MDA, manage cover letters and tenant files, track and load monthly turnover figures, handle tenant queries, and prepare various lease-related documents and reports.
• Data Integrity: Ensure completeness and accuracy of lease documentation, including contracts, sureties, bank guarantees, and FICA documents. Maintain document tracking, process adjustments, and manage tenant vacating procedures.
• Tenant and Public Liaison: Coordinate with meter reading companies, address tenant account and invoice queries, validate and process broker invoices, and respond to audit queries. Handle bank guarantees and ensure timely payments.
• Internal Liaison: Communicate with internal staff on tenant issues, facilitate key handovers and pre-reinstatement inspections, and assist with space management and municipal bill processing.

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About the role

• We are seeking a Senior Facilities Manager to manage a team that plans, co-ordinates and controls all technical and facilities management activities on behalf of the client. 

What you will bring

• Degree in mechanical or electrical engineering (BSc or BTech) or accepted Diploma in mechanical/electrical engineering
• Between 5 – 10 years of relevant experience in retail or commercial or 5 to 10 years Engineering Maintenance/Projects experience in a factory
• Electrical, mechanical, or construction background, as well as technical skills
• Excellent communication skills (verbal and written)

What you will be doing

In this role, you will lead efforts in building management and administration, facilities maintenance, and tenant installations. Some of the most important tasks include the following:

• Budgeting and forecasting
• Ensure that all Planned Maintenance is executed in line with the planned maintenance schedule and all operating systems updated
• Ensure all Service Providers are managed in terms of their contract
• Execute all CAPEX Projects in the year that they are budgeted
• Annual Risk Inspection to be conducted and identified risk items actioned.
• Ensure the properties comply with all OHSACT requirements and regulations
• Control, guide, monitor, analyse and track all electricity consumption and implement savings initiatives
• Control, guide, monitor, analyse and track all water consumption and implement savings initiatives
• Internal and External Customer / Client. 24hr turn-around response time to queries or requests

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Main purpose / objective of the position:

• Managing risks to the business.
• Ensuring legal compliance to avoid litigation. Knowledge of company's service lines and the applicable legislation.
• Ensuring compliance with the internal systems that are imposed to achieve compliance with applicable legislation.
• Raising awareness of risk. Advice regarding compliance.
• Keep informed regarding pending industry changes, trends, and best practices and assess the potential impact of these changes on organizational processes.

Decision making authority:

• Ability to make a business decision on FICA and related matters. Supervise the KYC Officers.
• Ensure that the team complies with all laid down AML policies, procedures and processes.
• Ensure that the CDD and EDD SLA’s are met. Investigate any non-compliance by the CDD team and escalate to the AML Manager
• This position operates within budget parameters and approval frameworks.

Experience / Education:

• GR12 and at least 2 year’s relevant AML experience.
• AML Certificate (Advantageous)

Skills required:

• Computer literacy:  SAP/SAP BI; MS Office - Excel Advanced, Outlook and Word.
• Administration Skills, Time Management, AML procedures, Management skills, Training skills, Good communication, Systematic skills.

Knowledge required:

• Compliance Management. AML Compliance. Up to date knowledge of applicable legislation.