Fresh Positions at MiWay Insurance Limited

What will you do?

• The Outbound Call Centre Agent is responsible for proactively contacting potential and existing MiWay customers to promote insurance products, conduct policy reviews, generate leads, and ensure a positive customer experience.
• The role supports MiWay’s sales, retention, and customer engagement objectives by delivering high‑quality outbound interactions in line with regulatory and performance standards. May provide customers with essential and  information regarding products and services.
• Predictive dialling may be used when contacting the client.  Provides quality service to external and internal customers by ensuring accuracy in recording of data.

Minimum Qualification and Experience

Minimum Qualification 

• Grade 12 / Standard 10 / NQF 4
• RE5 Certificate
• Fully FAIS Accredited (As per Dofa date)

Minimum Experience

• Experience of more than 1 - 2 years in a telesales environment

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What will you do?

• Under direct supervision, the Lead Generator is responsible for converting third-party sourced leads (from multiple lead providers/aggregators) into qualified quotes and closed policies for short-term insurance (e.g., car, household, personal lines), Educate customers at a high level on MiWay Insurance products and benefits (non‑advisory).
• Provides quality service to external and internal customers by ensuring accuracy in recording of data.This role manages the end-to-end lead lifecycle: from intake and validation, first contact and needs discovery, through to quoting, objection handling, and bind—while ensuring regulatory compliance (FAIS, POPIA, TCF) and exceptional customer experience.

Minimum Qualification and Experience

Minimum Qualifications

• Grade 12 / NQF 4

Minimum Experience

• Less than 3 years experience in Short-term Insurance

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What will you do?

• The Inbound Call Centre Agent is responsible for delivering exceptional customer service to MiWay’s short‑term insurance clients. The role involves managing inbound and outbound telephonic interactions, resolving queries efficiently, providing accurate product information, and ensuring every client experience aligns with MiWay’s service standards.
• Provide clear, comprehensive, and correct product and policy information in line with MiWay standards, compliance requirements, and communication protocols.

Minimum Qualification and Experience

Minimum Qualifications

• Grade 12/Matric/NQF 4
• Regulatory Exam RE5
• FAIS

Minimum Experience

• 0-1 Years of Call Centre Sales Experience

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What will make you successful in this role?

Minimum Qualification Required

• Grade 12/Standard 10/NQF 4  

Minimum Experience

• Minimum 12 months Call Centre and administrative experience 
• Minimum 12 months in the STI environment and client services experience
• RE5 will be an added advantage

Deliverables include, but will not be limited to

• Quality orientated and organized 
• Self-disciplined and Self-motivated 
• Analytical and desire to excel. 
• Active listening skills 
• Problem-solving skills and solution-oriented 
• Excellent administrative skills 
• Good communication skills (verbal &written) 
• Able to work flexible hours 
• Customer focused. 
• Results and Target driven 
• Teamwork and Professionalism 
• Flexibility 
• Ability to multi-task and cope with pressure 
• Excellent attendance record

Deadline to apply: 15 April 2026.