Fresh Positions at MTN

Responsibilities
Mission/ Core purpose of the Job

• The General Manager: Regulatory Affairs is responsible to: oversee the management of regulatory concerns, provide on-going regulatory advice on various business issues,  develop regulatory policies and frameworks, and manage the future impact of new regulatory policies and legislation on MTN operations, verticals and group.
• Maintain effective relationships with relevant government departments, regulatory bodies and agencies to ensure an enabling environment for MTN activities. Provide MTN with a proactive and integrated monitoring and regulatory risk management strategy.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

• The General Manager: Regulatory Affairs will be accountable to achieve the following objectives:
• Develop and implement a robust Regulatory Affairs strategy, policy and framework for the Group that are aligned with all government and regulatory directives and that support Group’s strategies
• Establish the strategic direction for the regulatory affairs function
• Provide strategic guidance, advice and insight to Group 
• Manage affairs connected with protection, reputation and enhancement of the company’s interests amongst government regulators, stakeholders and influencers. Represents the Group to external stakeholders and positions the business positively
• Take the lead in proactive engaging with senior level regulatory authorities, government stakeholders and participates in industry fora to influence emerging regulatory policies
• Identify priorities and provides advice on communication implications for the company’s plans and actions to ensure government’s view and related factors are considered
• Ensure monitoring and analysis of pending legislation and regulations that may impact the company’s operations, and alerts management
• Interface with internal senior executives to gain buy-in for proposed position papers and educates them on the implications of emerging regulations and policies
• Establish and maintain strategic alliances with critical governmental organisations, regulatory institutions. 
• Maintain relationships with key stakeholders internally and externally to protect and enhance MTN’s interests and reputation
• Drive MTN’s compliance with regulatory reporting requirements, assess the impact of all new government and regulatory changes on business activities and ensure all internal policies and processes align with all statutory regulations
• Monitor and track trends in the telecommunications regulatory environment likely to impact MTN and ensure initiation of appropriate response. Scans the global environment. Critically analyse the impact of any new regulatory/policy changes
• Direct, control and optimize resources to meet established objectives and deliver agreed results to meet requirements of the strategic plan
• Identify and drive changes which will improve effectiveness and efficiency 
• Develop critical skills and capabilities 
• Responsiveness to changed plans or demands, both short and long term
• Monitor and inform the business on financial impacts of regulatory developments and trends while highlighting potential revenue generation/cost saving opportunities
• Monitor and escalate unfair/ non-compliance practices by competitors to the Executive Regulatory 
• Manage inter-functional relations to ensure synergy across the various departmental functions
• Provide leadership and guidance to team members and manage subordinates’ performance towards the achievement of overall team objectives
• Monitor and control the budgetary needs of the Regulatory Affairs function
• Prepare/compile agreed periodic activity and performance reports for the attention of the Executive Regulatory Affairs

Key Deliverables

• Robust regulatory strategy implemented
• Annual and long-term plans in place to monitor compliance and mitigate risk
• Regulatory framework embedded in the organisation 
• Monitoring tools and processes implemented across the business
• Reporting tools developed and implemented
• Culture of compliance  

Role Dependencies

• Active support from the Executive Regulatory Affairs
• Deep understanding of the MTN business strategy 
• Understanding of the Opco and verticals technology, business and regulatory context
• Timely decision making and reporting 
• Alignment of OpCo, verticals and Group strategy initiatives

Qualifications
Education:

• Minimum of 4 year tertiary degree
• MBA or Masters advantageous
• Relevant certification / accreditation / membership with professional body as required for role   
• Fluent in English and language of country preferable

Experience:

• Minimum 5 years senior management experience or more
• Minimum 3 years relevant sector/industry/area of specialisation (understanding emerging markets advantageous)
• Worked across diverse cultures and geographies
• Experience working in a medium to large organization

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Responsibilities

Driving Profitable growth for MTN Business

• Achieve new business weekly/ monthly and annual sales targets by managing and targeting new business development opportunities for new customer acquisition to MTN.
• Actively and strategically targeting new business acquisitions 
• Opportunity Management through cold calling, lead generation, trade show and effective account acquisition planning (New Logos, Win-back Logos, etc)
• Provide input into operational and promotional planning which will ensure revenue growth within an allocated portfolio of accounts.
• Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.
• Recommend ways to exploit new opportunities to grow the business further
• Provide input into the fine tuning of processes, systems and support in line with changing work practices.
• Incentivised to find new business opportunities to increase Incremental Monthly recurring revenues
• Once they close the deal they hand it over to a Revenue Quota bearing sales person

Ensuring a culture of Operational Excellence 

Account management

• Resolve escalated issues or escalate as appropriate.
• Increase MTN’s Brand presence continuously by increasing MTN influence within the allocated portfolio of accounts.
• Provide regular feedback on competitive threats to MTN business and advise on product/service enhancement requirements.
• Prepare reports on account performance as required.
• Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.
• Recommend ways to exploit new opportunities to grow the business further
• Provide input into the fine tuning of processes, systems and support in line with changing work practices.

Focus on providing exceptional Customer Experience

• Ensure all customer queries are attended to and resolved within agreed SLA’s.
• Ensure that customer specifications are met and that the customer is satisfied with the end service and/or product.
• Consider the implications of actions to be taken for the customer / the effect of actions on the customer.
• Provide advice on the best approach to reach the best results.

Ensuring Appropriate Governance and Quality control Measures

• Utilize sound practices that comply with best practice, legislation or other regulations / parameters / guidelines.
• Maintain quality standards that will enhance the customer experience and cost efficiency.
• Work consistently according to standard operating procedures.
• Analyse situations and take necessary action to ensure quality is maintained.
• Seek feedback from clients/ stakeholders and continuously seeks ways of improving on quality and customer service standards.

Project Management

• Develop and drive the execution of agreed projects 
• Drive the implementation, tracking, monitoring and compliance of Projects
• Contract management in line with Procurement Policies
• Co-ordinate project reporting
• Ensure effective implementation of the integrated project management model 
• Risk management

Business Analysis

• Perform Business Analysis MTN SA Business Analysis in line with the methodology and guidelines
• Identify ways to fine tune policies, processes and systems in line with changing work practices
• Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems 
• Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
• Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance 
• Ensure that benchmarking is conducted with other companies and organizations within and outside the industry. 
• Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity
• Identify and implement innovative ways to use minimum resources to achieve maximum outputs

Qualifications

• Minimum of 3 year degree/diploma in Commerce (Financial /Marketing / Communication) or related
• Minimum of 3 years’ experience in an area of specialisation / ICT 
• Experience working in a medium organization in Account Management as a Hunter is essential, preferably in fast moving industry
• ICT Experience is preferable

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Job Description

• Manage ~1 or 2 direct specialist reports.
• Create and develop training strategy on a yearly/3-year basis according to Enterprise Sales Academy (ESA) initiatives and goals.
• Define the ESA Calendar by key initiatives, target and format and oversee the training budget by planning yearly activity and measuring results.
• Implement training guidelines in terms of Academy development levels, LMS and Training Tools, Training Organization, eLearning and communicate priorities and plans to operations.
• Communicate ESA training strategy and offerings to the Enterprise Sales teams across the MTN.
• Implement a tracking system/tool to measure progress against the goals of ESA. 
• Ensure operational trackers are updated and maintained.
• Ensure that the relevant ESA governance and operational committees are set up and run.
• Develop strong partnerships with Group Product, SME, LE and L&D teams to enable delivery of training content.
• Work closely with training vendors and suppliers to update and implement relevant content for the ESA training offerings.
• Procures and manages vendor relationships and contract negotiations related to learning & development.
• Ensure ESA communication strategy is built and implemented.

Responsibilities
Role Deliverables

• Enterprise Sales Academy (ESA) strategy, planning and execution.
• Operationalization of ESA.
• Meet ESA KPI’s as set by the GEBU head and LE head.
• ESA Team management.
• ESA Governance management and oversight.
• Enterprise internal EBU Customer service and satisfaction.

Role Dependencies

• Support from Local L&D teams, EBU Head, GEBU teams, GEBU Head
• Understanding of learning and development methodologies
• Alignment between OpCo and Group functions
• Understanding of Enterprise employee profiles and roles

Qualifications
Education:

• Minimum 4-year Academic Degree in Business, Management 
• Post graduate qualification
• MBA/CA/ Masters as advantage

Experience:

• At least 5-8 years relevant operations management or project management experience
• 5-8 years of experience at the Senior Management level in the telecom industry 
• Experience in developing and deploying project best practices, policies, procedures, and processes
• Experience in OpCo support

Competencies:

• Ability to foster strong cross-functional partnerships
• Extremely detail oriented with exceptional follow through skills.
• Possess a balance between analytical and creative thinking skills.
• Experience in designing and building e-learning modules for various audiences.
• Ability to maintain confidential information
• Business Acumen, Problem Solving, Information processing, Influencing others
• Data interpretation, Judgement, Continuous improvement, Reporting 
• Get it done, Communication, Innovative, Agile, Accountable
• Computer proficiency including Microsoft Office

Skills:

• Project Management
• Performance Management 
• Business / Process Analysis
• Internal and external Stakeholder/Relationship Management