Fresh Positions at MTN

Responsibilities

Strategy Enablement​

• Contribute to the overall sales strategy by identifying market trends, providing input on product positioning, and suggesting improvements to the sales approach for MCS solutions.​
• Lead the end-to-end sales process for complex Managed Communication Services opportunities, from scoping and solution design to closing deals.​
• Stay updated on product-specific trends and tailor solutions to meet the unique challenges and needs of customers within those sectors.​

​Operational Delivery (Solution Sales)​

• Conduct pipeline management by managing a healthy pipeline of MCS/ Business Line opportunities, balancing the workload across multiple deals while ensuring timely and successful deal closures.​
• Directly involved in client conversation to shape opportunities and demonstrate the business benefits. Translate solution use cases into compelling pre-sales, RFP and opportunity shaping marketing materials.​
• Work closely with Key Account Managers (KAMs) and the Digital Advisory team to identify marketable solution priorities and develop a roadmap for target industries and clients.​
• Contribute actively to large deal and proposal processes to increase client understanding of the benefits of solution and MTNs’ differentiated ability to deliver.​
• Conduct regular capability building sessions with OpCo sales teams to help translate business challenges and opportunities into practical use cases with the use of technical briefings, proof of concepts and architectural design sessions.​
• Identify and articulate business value of solutions for MTNs’ target customer organisations through demonstrations and storytelling  to provide evidence of business value in the customer environment.​
• Develop a portfolio of solutions per priority industry with supporting sales materials.​
• Lead solution development and Minimum Viable product (MVP) commercialization in collaboration with cross-functional teams to ensure market relevance.​
• Ensure solutions/ wire frames/ PoCs are delivered on time, meet business & technical requirements and are within project budget set by the Solution Sales lead for the specific product/ business solution.​
• Develop and augment a catalogue of BL-enabled assets and use cases across industries such as healthcare, logistics, manufacturing, and smart buildings.​
• Develop and maintain an effective network of product ecosystem solution partners aligned with client requirements and partner strategy.​
• Create and commercialize solutions that deliver business benefits (revenue growth, cost efficiencies, risk management) for target industries.​
• Participate in effective interlock processes and ways of work regarding solution development and commercialisation with other core teams.

Customer Engagement & Relationship Building​

• Engage directly with customers, including C-suite executives, to understand their needs, position the company’s solutions, and foster trust-based relationships that lead to successful deal closures.​
• Drive alignment across teams to support the successful integration and delivery of solutions to the market.​
• Work closely with Converged Solution leaders, Pre-sales, product owner and Business Line engineering to identify new opportunities and assess the viability of expanding the product portfolio.​
• Work with Pre-Sales and product owner teams and Converged Solution Engineers to translate pricing for specific solutions.​
• Provide expertise and support to EBU AMs, stepping in when deals require a higher level of technical, commercial, and sales acumen, particularly in complex scenarios or engagements with senior client stakeholders.​
• Participate in effective interlock processes and ways of work regarding solution development and commercialisation within the identified specialised product/ solution domains. ​

​Customer Experience and Satisfaction​

• Assist in collecting and tracking Customer Satisfaction (CSAT) and Net Promoter Score (NPS) data.​
• Help analyze customer feedback to identify patterns, pain points, and areas for improvement.​
• Support the execution of initiatives aimed at improving customer satisfaction and loyalty.​
• Collaborate with internal teams to address customer concerns and provide recommendations based on feedback.​
• Maintain accurate records of customer feedback and satisfaction scores for reporting purposes.​

​Governance, Policies, Procedures  ​

• Participate in governance forums and required and ensure solutions/ PoCs developed comply with Architecture and Business Line standards defined ​
• Work in alignment with Group standards, practices, policies and principles. ​
• Ensure effective implementation of (and compliance towards) legislative requirements and company policies, processes, and procedures.​
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery. ​
• Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.​
• Ensure compliance with SOPs and SLAs and other delivery obligations that directly impact customer experience and OpCo integration.​
• Facilitate collaboration between internal teams and partners to drive joint initiatives and resolve issues.

People & Culture Management​

• Drives ongoing development of self and facilitates development of communities across the Business Line area.​
• Enable and model healthy employee relations and collaborative teamwork. Coach and guide colleagues where required​
• Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.​
• Take ownership of own personal development plans. Maintain self-development and knowledge in all required areas through learning and research​
• Identify own as well as functional training needs.​
• Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.​
• Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice.​​

Qualifications

• ​3-year tertiary qualification/ degree (Commercial/ Technical) in related field​
• Relevant certification/ additional requirements advantageous​

Experience

• At least 5 years of technology and business transformation related experience in sales;​
• 3-5 years' experience specifically selling or delivering services in a Telecommunications, ICT/Technology, systems implementation or Consulting environment​
• 3-5 years’ experience in partnering with business functions to translate business needs into technology solutions​
• Ability to analyse complex systems and identify connectivity flaws and vulnerabilities​
• Ability to deliver multiple solutions​
• Worked across diverse cultures and geographies advantageous.​
• Experience working in a medium to large organisation.

go to method of application »

Responsibilities

Strategy Enablement​

• Contribute to the overall sales strategy by identifying market trends, providing input on product positioning, and suggesting improvements to the sales approach for MCS solutions.​
• Lead the end-to-end sales process for complex Managed Communication Services opportunities, from scoping and solution design to closing deals.​
• Stay updated on product-specific trends and tailor solutions to meet the unique challenges and needs of customers within those sectors.​

​Operational Delivery (Solution Sales)​

• Conduct pipeline management by managing a healthy pipeline of MCS/ Business Line opportunities, balancing the workload across multiple deals while ensuring timely and successful deal closures.​
• Directly involved in client conversation to shape opportunities and demonstrate the business benefits. Translate solution use cases into compelling pre-sales, RFP and opportunity shaping marketing materials.​
• Work closely with Key Account Managers (KAMs) and the Digital Advisory team to identify marketable solution priorities and develop a roadmap for target industries and clients.​
• Contribute actively to large deal and proposal processes to increase client understanding of the benefits of solution and MTNs’ differentiated ability to deliver.​
• Conduct regular capability building sessions with OpCo sales teams to help translate business challenges and opportunities into practical use cases with the use of technical briefings, proof of concepts and architectural design sessions.​
• Identify and articulate business value of solutions for MTNs’ target customer organisations through demonstrations and storytelling  to provide evidence of business value in the customer environment.​
• Develop a portfolio of solutions per priority industry with supporting sales materials.​
• Lead solution development and Minimum Viable product (MVP) commercialization in collaboration with cross-functional teams to ensure market relevance.​
• Ensure solutions/ wire frames/ PoCs are delivered on time, meet business & technical requirements and are within project budget set by the Solution Sales lead for the specific product/ business solution.​
• Develop and augment a catalogue of BL-enabled assets and use cases across industries such as healthcare, logistics, manufacturing, and smart buildings.​
• Develop and maintain an effective network of product ecosystem solution partners aligned with client requirements and partner strategy.​
• Create and commercialize solutions that deliver business benefits (revenue growth, cost efficiencies, risk management) for target industries.​
• Participate in effective interlock processes and ways of work regarding solution development and commercialisation with other core teams.

Customer Engagement & Relationship Building​

• Engage directly with customers, including C-suite executives, to understand their needs, position the company’s solutions, and foster trust-based relationships that lead to successful deal closures.​
• Drive alignment across teams to support the successful integration and delivery of solutions to the market.​
• Work closely with Converged Solution leaders, Pre-sales, product owner and Business Line engineering to identify new opportunities and assess the viability of expanding the product portfolio.​
• Work with Pre-Sales and product owner teams and Converged Solution Engineers to translate pricing for specific solutions.​
• Provide expertise and support to EBU AMs, stepping in when deals require a higher level of technical, commercial, and sales acumen, particularly in complex scenarios or engagements with senior client stakeholders.​
• Participate in effective interlock processes and ways of work regarding solution development and commercialisation within the identified specialised product/ solution domains. ​

​Customer Experience and Satisfaction​

• Assist in collecting and tracking Customer Satisfaction (CSAT) and Net Promoter Score (NPS) data.​
• Help analyze customer feedback to identify patterns, pain points, and areas for improvement.​
• Support the execution of initiatives aimed at improving customer satisfaction and loyalty.​
• Collaborate with internal teams to address customer concerns and provide recommendations based on feedback.​
• Maintain accurate records of customer feedback and satisfaction scores for reporting purposes.​

​Governance, Policies, Procedures  ​

• Participate in governance forums and required and ensure solutions/ PoCs developed comply with Architecture and Business Line standards defined ​
• Work in alignment with Group standards, practices, policies and principles. ​
• Ensure effective implementation of (and compliance towards) legislative requirements and company policies, processes, and procedures.​
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery. ​
• Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.​
• Ensure compliance with SOPs and SLAs and other delivery obligations that directly impact customer experience and OpCo integration.​
• Facilitate collaboration between internal teams and partners to drive joint initiatives and resolve issues.

People & Culture Management​

• Drives ongoing development of self and facilitates development of communities across the Business Line area.​
• Enable and model healthy employee relations and collaborative teamwork. Coach and guide colleagues where required​
• Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.​
• Take ownership of own personal development plans. Maintain self-development and knowledge in all required areas through learning and research​
• Identify own as well as functional training needs.​
• Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.​
• Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization.
• Build the Company’s brand to be the employer of first choice.​​

Qualifications

• ​3-year tertiary qualification/ degree (Commercial/ Technical) in related field​
• Relevant certification/ additional requirements advantageous​

Experience

• At least 5 years of technology and business transformation related experience in sales;​
• 3-5 years' experience specifically selling or delivering services in a Telecommunications, ICT/Technology, systems implementation or Consulting environment​
• 3-5 years’ experience in partnering with business functions to translate business needs into technology solutions​
• Ability to analyse complex systems and identify connectivity flaws and vulnerabilities​
• Ability to deliver multiple solutions​
• Worked across diverse cultures and geographies advantageous.​
• Experience working in a medium to large organisation.

go to method of application »

Responsibilities

Strategy Enablement​

• Contribute to the overall sales strategy by identifying market trends, providing input on product positioning, and suggesting improvements to the sales approach for MCS solutions.​
• Lead the end-to-end sales process for complex Managed Communication Services opportunities, from scoping and solution design to closing deals.​
• Stay updated on product-specific trends and tailor solutions to meet the unique challenges and needs of customers within those sectors.​

​Operational Delivery (Solution Sales)​

• Conduct pipeline management by managing a healthy pipeline of MCS/ Business Line opportunities, balancing the workload across multiple deals while ensuring timely and successful deal closures.​
• Directly involved in client conversation to shape opportunities and demonstrate the business benefits. Translate solution use cases into compelling pre-sales, RFP and opportunity shaping marketing materials.​
• Work closely with Key Account Managers (KAMs) and the Digital Advisory team to identify marketable solution priorities and develop a roadmap for target industries and clients.​
• Contribute actively to large deal and proposal processes to increase client understanding of the benefits of solution and MTNs’ differentiated ability to deliver.​
• Conduct regular capability building sessions with OpCo sales teams to help translate business challenges and opportunities into practical use cases with the use of technical briefings, proof of concepts and architectural design sessions.​
• Identify and articulate business value of solutions for MTNs’ target customer organisations through demonstrations and storytelling  to provide evidence of business value in the customer environment.​
• Develop a portfolio of solutions per priority industry with supporting sales materials.​
• Lead solution development and Minimum Viable product (MVP) commercialization in collaboration with cross-functional teams to ensure market relevance.​
• Ensure solutions/ wire frames/ PoCs are delivered on time, meet business & technical requirements and are within project budget set by the Solution Sales lead for the specific product/ business solution.​
• Develop and augment a catalogue of BL-enabled assets and use cases across industries such as healthcare, logistics, manufacturing, and smart buildings.​
• Develop and maintain an effective network of product ecosystem solution partners aligned with client requirements and partner strategy.​
• Create and commercialize solutions that deliver business benefits (revenue growth, cost efficiencies, risk management) for target industries.​
• Participate in effective interlock processes and ways of work regarding solution development and commercialisation with other core teams.

Customer Engagement & Relationship Building​

• Engage directly with customers, including C-suite executives, to understand their needs, position the company’s solutions, and foster trust-based relationships that lead to successful deal closures.​
• Drive alignment across teams to support the successful integration and delivery of solutions to the market.​
• Work closely with Converged Solution leaders, Pre-sales, product owner and Business Line engineering to identify new opportunities and assess the viability of expanding the product portfolio.​
• Work with Pre-Sales and product owner teams and Converged Solution Engineers to translate pricing for specific solutions.​
• Provide expertise and support to EBU AMs, stepping in when deals require a higher level of technical, commercial, and sales acumen, particularly in complex scenarios or engagements with senior client stakeholders.​
• Participate in effective interlock processes and ways of work regarding solution development and commercialisation within the identified specialised product/ solution domains. ​

​Customer Experience and Satisfaction​

• Assist in collecting and tracking Customer Satisfaction (CSAT) and Net Promoter Score (NPS) data.​
• Help analyze customer feedback to identify patterns, pain points, and areas for improvement.​
• Support the execution of initiatives aimed at improving customer satisfaction and loyalty.​
• Collaborate with internal teams to address customer concerns and provide recommendations based on feedback.​
• Maintain accurate records of customer feedback and satisfaction scores for reporting purposes.​

​Governance, Policies, Procedures  ​

• Participate in governance forums and required and ensure solutions/ PoCs developed comply with Architecture and Business Line standards defined ​
• Work in alignment with Group standards, practices, policies and principles. ​
• Ensure effective implementation of (and compliance towards) legislative requirements and company policies, processes, and procedures.​
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery. ​
• Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.​
• Ensure compliance with SOPs and SLAs and other delivery obligations that directly impact customer experience and OpCo integration.​
• Facilitate collaboration between internal teams and partners to drive joint initiatives and resolve issues.

People & Culture Management​

• Drives ongoing development of self and facilitates development of communities across the Business Line area.​
• Enable and model healthy employee relations and collaborative teamwork. Coach and guide colleagues where required​
• Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.​
• Take ownership of own personal development plans. Maintain self-development and knowledge in all required areas through learning and research​
• Identify own as well as functional training needs.​
• Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.​
• Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization.
• Build the Company’s brand to be the employer of first choice.​​

Qualifications

• ​3-year tertiary qualification/ degree (Commercial/ Technical) in related field​
• Relevant certification/ additional requirements advantageous​

Experience

• At least 5 years of technology and business transformation related experience in sales;​
• 3-5 years' experience specifically selling or delivering services in a Telecommunications, ICT/Technology, systems implementation or Consulting environment​
• 3-5 years’ experience in partnering with business functions to translate business needs into technology solutions​
• Ability to analyse complex systems and identify connectivity flaws and vulnerabilities​
• Ability to deliver multiple solutions​
• Worked across diverse cultures and geographies advantageous.​
• Experience working in a medium to large organisation.

go to method of application »

Responsibilities

The Manager – Data Engineer will be accountable to achieve the following objectives:

• Provide support to the squad to ensure clarity of goals, roles, and responsibilities. Foster a collaborative and self-organizing team culture, promoting trust, motivation, and accountability
• Facilitate the adoption and implementation of Agile methodologies, within the Data team. Support the team with implementation of Agile principles, ceremonies, and practices. Ensure that the team follows Agile processes effectively and continuously improve the Agile implementation
• Responsible for development and implementation of data management strategies to support the software engineering centre of excellence’s goals and objectives 
• Maintain the data infrastructures, including databases, data warehouses and data lakes to ensure availability, reliability and performance of data systems
• Provide support in designing data models and implementing scalable data architectures that support the business objectives
• Ability to review technical designs, troubleshoot complex data issues and provide technical solutions while ensuring adherence to best practices and data standards
• Collaborate with cross-functional teams, including product management, marketing, and engineering, to create innovative and effective technical designs through workshop facilitation and co-creation with internal, external parties
• Work closely with data scientists, analysts and other departments to understand the data needs and provide solutions that align with their requirements
• Leverage knowledge of version control, incremental delivery of software, frequent releases, automation, testing and breakdown of work to meet stakeholder requirements effectively
• Support research initiatives and perform competitive analysis to take drive strategic decision making
• Monitor and evaluate the performance of strategic initiatives and design solutions, providing insights and recommendations for improvement 
• Provide mentorship and guidance to junior data engineers, nurturing a culture of creativity and innovation 
• Facilitate effective communication within the team and across stakeholders. Participate in daily stand-up meetings, along with senior data engineers, to promote transparency, identify and resolve any obstacles or impediments. Ensure regular and clear communication on project progress, risks, and dependencies
• Drive continuous improvement and innovation in data management practice  by adopting new age tools, optimizing data workflows, or introducing innovative solutions

Qualifications

Education:

• Bachelor’s degree in Computer Science, Data Engineering, Information Technology, or a related field 
• Relevant certifications in data engineering or cloud platforms (preferred)

Experience:

• 5+ years of relevant working experience 
• 3-5 years of experience in data engineering or a similar role, preferably within a software engineering or technology-focused organization 
• Expertise in designing and implementing scalable data pipelines and data infrastructures
• Experience in architecting and optimizing data solutions
• Experience of working in a dynamic, fast-paced environment 

Skills:

• Proficiency in programming languages such as Python, Java, or Scala 
• Proficient in using design software (e.g.: Figma and other tools)
• Strong understanding of data processing frameworks and tools (e.g., Apache Spark, Hadoop, Kafka)
• Proficiency in using version control systems and building CI/CD pipelines
• Strong understanding of data modelling, ETL processes and data integration techniques

go to method of application »

Job Description

Primary Job Purpose: 

• To provide focused strategic and operational leadership for the regional team, and responsible for the integrity of the MTN Network in the region. Be the primary interface with MTN management, including accountability and authority within the Region. Provide a superior quality Network continuously striving to satisfy the needs of our customers.

Responsibilities

Key Performance Areas: 

Strategic Planning:

• Provide input into all long term plans regarding Network Operations for the region
• Provide input the annual business plan 
• Translate the Network Operations strategies into operational plans and activities to realise these strategies within the region
• Adopt and align NWG strategies with that of Sales and Marketing

 Operational Excellence

• Responsible for managing the following NWG functions in the Region in accordance with the Head Office matrix management structure:
• Radio: Radio Planning (Coverage & Quality), Optimisation and Network quality
• Transmission: Planning, Optimisation and Transmission quality
• Operations: Radio maintenance, Switching Operations and Switching maintenance
• Mechanical and Electrical: Energy management, Energy maintenance, Facilities management
• Implementation:  Co-ordinate Implementation function in the Region in conjunction with CPG Project office
• Property: Site acquisition, Site renewals and Monitoring permit process 
• Responsible for ensuring network availability across the region meets target levels
• Drive the agreed service levels and exceed as per agreed KPIs for the region
• Accountable for ongoing operation and reliability of all network infrastructure in the region including interconnect and roaming infrastructure where applicable
• Translate company objectives to align with the activities in the regions
• Drive the process to ensure the appropriate resources, systems and processes are in place to maintain and support the network in the region
• Responsible for the interface with the transmission and interconnection suppliers (e.g. Telkom) in the region
• Oversee the regional NWG staff and ensure that their operations/functions are in alignment with the objectives of the CTO
• Provide resources to support the integration of new network elements and software in the region        
• Accountable for the process to ensure all network and service faults assigned to the region and are tracked and managed effectively
• Manage MTBF and MTTR across the region as defined
• Perform annual individual assessments of direct reports in the region
• Ensure that appropriate training is received by staff, both informal and formal, and provide succession planning and career paths for staff
• Drive the implementation of special projects
• Responsible for the technical performance of the network in the Regions
• Drive the adherence to quality and safety n the region through ISO 9001,ISO14000 & RCMP and monitor the performance ensuring compliance
• Ensure participation in implementation: Manage to carry out Lab testing (software & hardware) and to perform testing, i.e. get vendor acceptance tests
• Responsible that end-to-end integration is successful
• Ensure a process for 2nd level support for network and services are in place
• Responsible for the process to ensure documentation is comprehensive, sufficiently detailed, up to date, accurate and maintained effectively to ensure business continuity

Communication and co-ordination

• Develop and maintain efficient and effective co-ordination and interworking between network operations and the planning and implementation teams in the region and between regional and central functions
• Responsible for activities carried out in the region including planning and design, deployment and implementation, integration, operation and optimisation of the network.
• Continuously review and update best practice implementation across the region and knowledge sharing with other regions and the central teams
• Ensure effective troubleshooting procedures are in place and utilised by skilled and motivated resources across the region
• Develop the matrix reporting and management practices in the region to be successful
• Represent MTN SA and/or the Network department in regional forums as required
• Present the senior face of Network in the region for negotiations on site acquisition and council authorisation 
• Develop, maintain and nurture a sound working relationship between the regional network sections and all associated parties, both within the company and external
• Hold regular meetings with all functional area heads in the region to review performance, special projects and communicate any issues from staff to management or vice versa
• Ensure vendor interaction is managed appropriately 
• Ensure close co-operation and alignment with central operations and attend monthly meetings with other regional heads 
• Prepare and submit comprehensive reporting regarding the network region as required
• Submit reports to designated management, as per the standing instructions. 
• Interface with National Managers and attend monthly meetings with other BU (Business Units) and Telco companies

Financial Management

• Forecast, plan, develop and review network operations budgets for the region in line with MTN SA financial requirements
• Ensure network operations budgets for the region are optimised 
• Manage network operations expenditure in the region in line with agreed budgets
• Identify and eliminate non-contributory expenditure

Project Management 

• Develop and drive the execution of agreed projects 
• Drive the implementation, tracking, monitoring and compliance of Projects
• Contract management in line with Procurement Policies
• Co-ordinate project reporting
• Ensure effective implementation of the integrated project management model 
• Risk management

 Business Analysis

• Perform Business Analysis MTN SA Business Analysis in line with the methodology and guidelines
• Identify ways to fine tune policies, processes and systems in line with changing work practices
• Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems 
• Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
• Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance 
• Ensure that benchmarking is conducted with other companies and organizations within and outside the industry. 
• Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity
• Identify and implement innovative ways to use minimum resources to achieve maximum outputs

Qualifications

Minimum Requirements  

Education:

• Minimum of 4 year tertiary qualification in Telecoms or light current electronics / Masters advantageous
• Fluent in English and language of country preferable

Experience:

• Manager track record of 5 years or more in year’s managing a similar function at the national/continent level in a multinational organisation experience in the telecoms/GSM industry with at least 3 years in relevant sector/ industry. 
• Budgeting and financial processes.
• Worked across diverse cultures and geographies advantageous

Training:

• Formal courses in digital transmission and switching techniques.
• Elementary training in personnel management covering supervisory fundamentals, the setting of objectives, mentoring, coaching, LR and disciplinary procedures.
• Computer literate with a good knowledge of the MSOffice packages and the ability to set up spreadsheet, databases and presentations.