Fresh Positions at Nedbank

Job Purpose

• To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities

Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Must have a Higher Certificate in Banking Services - NQF5

Minimum Experience Level

• Must have 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience
• Must have foreign exchange experience

go to method of application »

Job Purpose

• To support business objectives by managing fulfilment of requests from clients and staff in order to achieve business results with effective level of client satisfaction and risk management

Job Responsibilities

• Manage financial losses through efficient management of risk and processes
• Ensure effectiveness of processes by tracking, measuring and analysing data relating to work processes
• Perform effective planning to ensure capacity meets business requirements
• Improve efficiency by looking at ways of re-engineering or automating processes
• Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes
• Administration of investment products end to end, that is from client onboarding to client exit.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Professional Qualifications/Honour’s Degree

Preferred Qualification

• Honours degree in Commerce 

Minimum Experience Level

• 7 years plus in financial services - Asset management
• 5 years plus in management of people
• 7 years plus in an investment administration management role
• Experience to have automated or digitised some of these processes in previous roles
• Understanding the regulatory environment governing these products and processes in Investment industry
• Worked as a Team Leader or Manager in Client Services Centre in Asset Management

go to method of application »

Job Purpose

• To manage and lead a team of professionals to deliver the annual audit plan thereby providing reasonable assurance to stakeholders that key risks are being mitigated through adequate and effective management controls in accordance with Group Internal Audit (GIA) methodology.

Job Responsibilities

• Execute audit assignment planning, fieldwork and reporting in line with the Group Internal Audit (GIA) methodology and Institute of Internal Auditors (IIA).
• Provide independent assurance to the Group Audit Committee that business is adequately mitigating key strategic and operational risks.
• Provide data analytics driven assurance in audit assignments including insights and continuous data driven assurance. 
• Assess and understand business systems, processes, tools, methodologies and templates, within audit scope.
• Identify and assess the design adequacy and operational effectiveness of controls within audit scope.
• Be commercially minded and understand the broader business strategy in auditing approach.
• Manage allocated billable hours in line with Audit plan.
• Act as a trusted business advisor through providing audit insights in line with audit methodology.
• Maintain stakeholder relationships through regular scheduled engagements.
• Build sound professional relationships through addressing client concerns.
• Influence stakeholders to address inefficiencies in resolving audit findings through utilising professional experience in demonstrating benefits of best audit practice.
• Partner with stakeholders in providing regular audit progress updates and timeous reporting of key audit findings.
• Ensure client centricity in audit engagements with stakeholders.
• Ensure GIA policies and principles are maintained and applied through the audit process.
• Identify and ensure compliance with relevant laws, regulations and guidelines in line with audit scope.
• Ensure continuous improvement of the quality of audits through providing professional insights.
• Prepare quality, relevant and commercially astute assignment and reports.
• Analyse and interrogate client processes, evidence and verbal information independently.
• Apply professional judgement in all audit interactions.
• Apply experience and best practice into audit discussions and work performed.
• Deal with complex verbal and documented information and data in the audit process.
• Support the achievement of the  business strategy, objectives and values.
• Stay abreast of developments in field of expertise.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking.

Preferred Qualification

• Certified Internal Auditor (CIA) or Certified Information Systems Auditor (CISA) or Certified Financial Services Auditor (CFSA)
• Post graduate qualification in a relevant field

Essential Qualifications

• Degree in Economics, Econometrics, Statistics, Mathematics or any relevant field
• Advanced Diplomas/National 1st Degrees

Minimum Experience Level
The following minimum experience is required:

• 3+ years extensive experience in credit risk internal Audit, credit risk model development/ model validation/ external audit
• Ability to operate independently with minimal supervision.
• Credit and Data Analytics (SAS, SQL etc) experience. 

The following additional experience is preferred:

• Significant internal/external audit and / or risk management experience in banking.

go to method of application »

Job Purpose

• To actively own and participate in the overall evolution of the Technology or Domain asset while influencing and maintaining the health of the asset. Play a leadership role on the associated COE’s

Job Responsibilities

• Architectural Design and Development: Design, develop, and implement robust, scalable, and high-performance Java-based applications and systems.
• Complex Problem Solving: Tackle complex technical challenges and design solutions that adhere to industry standards and best practices.
• Performance Optimization: Ensure applications are optimized for high availability, performance, and reliability.
• Code Quality and Reviews: Maintain high standards of code quality through code reviews, testing, and automated processes.
• Collaboration and Leadership: Lead and mentor a team of developers, providing technical guidance and fostering a collaborative environment.
• Stakeholder Communication: Liaise with Engineering lead to gather technical requirements and understand architecture, translate them into technical specifications, and ensure alignment with business objectives.
• Compliance and Security: Ensure all developments adhere to banking regulations, data protection policies, and security standards.
• Continuous Improvement: Stay updated with the latest industry trends, technologies, and best practices to continuously improve the development process.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Essential Qualification

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field

Minimum Experience Level

• Minimum of 10 years of experience in Java development, with a proven track record in designing, implementing, and optimizing complex systems for financial institutions.

Technical / Technology Exposure

• Knowledge of DevOps practices and tools (e.g., Docker, Kubernetes, Azure devops).
• Experience with cloud platforms preferably Azure (AKS).
• Problem-Solving Skills: Exceptional analytical and problem-solving skills, with the ability to think critically and make informed decisions
• Proficiency in Java, Spring Framework (Spring Boot, Spring Cloud), and related technologies.
• Strong knowledge of relational and non-relational databases (e.g., Azure MS SQL and Postgresql).
• Expertise in performance tuning, profiling, and optimization of containerized applications

go to method of application »

Job Purpose

• To deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbanks strategy to be the most admired bank.

Job Responsibilities

• Deliver banking solutions that meet client needs through understanding of client's business and needs through relationship management.
• Demonstrate an understanding of risk parameters by managing client relationships according to credit principles
• Improve results by tracking and analysing financial reports against agreed measures.  
• Understand clients business and needs through proactive client relationship management according to portfolio mandate.
• Build relationships with internal stakeholders through communication and networking as determined by client needs.
• Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.
• Complete tasks through planning and reviewing against set targets.
• Manage resources (time, processes and support teams) to optimize value against client expectations.
• Comply with risk standards,policies and procedures through training and development as required by group complianceframework
• Research and analyse information by using problem solving techniques to propose solutions for work challenges.
• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.  
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Minimum Experience Level

• 2-3 years' Business Service experience in the financial sector a must
• 2-3 years’ experience in Business Acquisition essential
• 2-3 years' Relationship management experience would be an advantage

Requirements

• Degree in Business or Finance (e.g. BSc Economics, B Comm, Certified Associate of the Institute of Bankers) is preferred
• NQF Level 5 or Higher in a Financial or Business related field essential
• Matric / Grade 12  / National Senior Certificate
• Valid driver's license and own reliable transport is essential

go to method of application »

Job Purpose

• To deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbanks strategy to be the most admired bank.

Job Responsibilities

• Deliver banking solutions that meet client needs through understanding of client's business and needs through relationship management.
• Demonstrate an understanding of risk parameters by managing client relationships according to credit principles
• Improve results by tracking and analysing financial reports against agreed measures.  
• Understand clients business and needs through proactive client relationship management according to portfolio mandate.
• Build relationships with internal stakeholders through communication and networking as determined by client needs.
• Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.
• Complete tasks through planning and reviewing against set targets.
• Manage resources (time, processes and support teams) to optimize value against client expectations.
• Comply with risk standards,policies and procedures through training and development as required by group complianceframework
• Research and analyse information by using problem solving techniques to propose solutions for work challenges.
• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.  
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Minimum Experience Level

• 2-3 years' Business Service experience in the financial sector a must
• 2-3 years’ experience in Business Acquisition essential
• 2-3 years' Relationship management experience would be an advantage

Requirements

• Degree in Business or Finance (e.g. BSc Economics, B Comm, Certified Associate of the Institute of Bankers) is preferred
• NQF Level 5 or Higher in a Financial or Business related field essential
• Matric / Grade 12  / National Senior Certificate
• Valid driver's license and own reliable transport is essential

go to method of application »

Job Purpose

• To assist in the development of analytics and reporting through the delivery of insights and analytics to stakeholders for business application in alignment with Nedbank's strategic focus areas. .

Job Responsibilities

• Perform extensive data profiling and analysis of client data.
• Work with stakeholder to define BI and reporting requirements.
• Gather and or clarify data and reporting requirements from stakeholders.
• Explore existing data repositories to understand what data are where so you can leverage those data using BI tools to create reports, dashboards and other analyses.
• Guide and educate users so they better understand their reporting needs now, and as they evolve over time.
• Link reporting needs to existing BI tools and help identify solutions that provide best business value to the client.
• Develop custom reports and data visualization products using large datasets to transform data into actionable insights

Minimum Experience Level

• 3 years' experience in information management
• 3+ years of experience with data analysis (i.e., statistical and quantitative analyses) and user-focused dashboard design
• 3+ years of experience using BI tools (e.g., SQL, SAS, Excel, PowerBI)

Preferred Qualification

• B Degree: Maths, Stats, Engineering, Computer Science, Economics and related

go to method of application »

Job Purpose

• This is a front office role within Leveraged and Diversified Finance, which is part of the greater Investment Bank. Leveraged and Diversified Finance is focused on originating, implementing and maintaining term funding transactions across the risk curve (Investment Grade, Leverage Finance, Preference Shares, Mezzanine and Equity-Backed facilities). The sectors that are covered include: Private Equity, Investment Holding Companies, BEE, Family Offices, Healthcare, Pharmaceuticals, FMCG, Retail, Travel & Leisure, General Industrials & Services, Automotive and Financial Institutions (Insurers and Asset Managers).

Job Responsibilities

• Assist the team to originate transactions and grow assets through market knowledge, deep client relationships, networking, active marketing and pitching potential transactions to both existing and prospective clients of the Bank.
• Lead the execution process - efficient and flawless transaction execution across all required workstreams to ensure timely delivery for internal stakeholders and our clients. These workstreams include:
• Pitch books and presentations for client origination
• Excel modelling and credit analysis/forecasting of potential transactions
• Internal committee preparation and presentation including credit papers, investment committee papers and business forum documents
• Transaction credit rating and pricing process 
• Legal agreement review
• Assist the team in structuring innovative transactions that provide solutions to our clients 
• Take a CIB-wide view of clients to drive cross-sell opportunities across the CIB franchise
• Contribute positively to the team culture and inspire excellence in each individual
• Build and sustain trusting internal and external relationships and alliances across functional and organizational boundaries through collaboration with relevant stakeholders. Manage risks, credit loss ratios and profitability by actively managing exposures within the LDF portfolio.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• CA(SA) / ACCA / MBA / CFA / Relevant Postgraduate Qualification.

Essential Certifications

• Chartered Accountant (SA), Chartered Financial Analyst, Chartered Institute of Management Accountants (Not essential)

Minimum Experience Level

• Minimum of 5-6 years banking / relevant sector experience, with a strong background in lending and/or supporting lending teams in leveraged finance and corporate lending industry, specifically relating to South Africa.
• Deep knowledge and experience of funding in the South African market, including relevant tax knowledge and experience; and developed network in South Africa and proven ability to execute on transactions. Appropriate knowledge of the lending principles and execution as relevant to the leveraged finance and corporate lending industry. 

go to method of application »

Job Purpose

• To provide strategic leadership and guidance to teams by providing independent assurance of the control environment to the Nedbank Group Audit Committee and ensuring effective risk management practices are implemented across Nedbank. In addition, manage stakeholder relationships to ensure credit risk within CIB (wholesale banking) is mitigated in accordance with Nedbank Group standards. The successful candidate will also, as part of the audits, be required to interact with the relevant divisional teams (CIB and others) to inform the scope of the assignment to be embarked on, conduct field work and report to outcomes to the Board.

Job Responsibilities
The Senior Audit Manager, in the discharge of his/her duties, shall be accountable for:

• Support the periodic assessments of the outcomes of internal audit work to appropriate governing bodies, including the GAC and Board Risk Committee.
• Support the reporting on the overall effectiveness of the governance, risk, and internal control framework of the Group.
• Comply with regulatory and corporate governance expectations of internal audit functions.
• Report significant issues related to the processes for controlling the activities of the Group, including potential improvements to those processes.
• Maintain and report on whether CIB Audit has enough professional audit staff with knowledge, skills, experience, and professional qualifications to meet the requirements of the audit plan.
• Have in place a robust process to follow-up management’s agreed actions to address issues raised by the team.
• Accountable for the delivery and measurable performance of their respective portfolio, including assistance in the audit plan delivery.
• Apply judgement to provide an overall audit opinion on the system of internal financial controls of the Group.
• Provide insights from the outcomes of internal audit work to appropriate governing bodies.
• Maintain an open and constructive relationship as a Trusted Advisor with internal and external stakeholders including Institute of Internal Audit, SARB, External Audit and Business Executives.
• Develop and maintain relationships with business and key stakeholders to ensure robustness and completeness of audit coverage and contribute at an insight generator/trusted advisor to business to enhance assurance provided of the control environment.
• Contribute to the development of a 12-month rolling audit plan using a risk-based methodology, taking into consideration specific business strategic focus areas, regulatory requirements pertaining to internal audit, as well as including any risks or control concerns identified by management, the GAC and the Board.
• Have a robust process in place to follow-up and report on progress in implementing agreed actions to address issues identified by the Audit plan.

Essential Qualification

• Bachelor’s degree in commerce or sciences 
• Honours degree in commerce or sciences 

Preferred Qualification

• Honours degree in commerce or sciences
• Master’s degree in commerce or sciences

Preferred Experience

• Extensive internal/external audit and / or risk management experience in banking, particular CIB. 
• Ability to operate independently with minimal supervision.

Minimum Experience Level

• Honours degree in commerce or sciences
• Master’s degree in commerce or sciences
• The following minimum experience is required:
• 6 – 8 years’ financial services experience in CIB risk management.
• 2 – 4 years’ experience in a senior managerial position.
• 2 – 4 years’ experience leading and managing diverse teams.
• Understanding of credit, compliance, operational, market and treasury/liquidity risks.
• A comprehensive understanding of relevant financial services regulatory frameworks and compliance requirements as well as practical experience of these.