Fresh Positions at The South African Revenue Service (SARS)

Job Purpose

• To provide identification, authentication, and authorization services to SARS users as directed within the existing information security policies and contracted SLAs.
• The specific role includes the creation of RACF profiles, which facilitate access to the mainframe applications.
• The role entails the effective design and implementation of security on the SARS Mainframe systems.
• This is mainly in the realm of Mainframe user account administration and lifecycle management using IBM’s Resource Access Control Facility (RACF), also known as the z/OS Security Server

Education and Experience

Minimum Qualification & Experience Required

• Bachelor’s degree in Information Technology / Advanced Diploma Information Technology (NQF 7) AND 2 - 3 years' experience in Information Security, of which 1-2 years at functional specialist level.

ALTERNATIVE #

• Senior Certificate (NQF 4) AND 5 years' Information Security experience of which 1-2 years at knowledge worker level.

The alternative qualifications and experience refer to internal minimum requirements

Job Outputs:

Process

• Configuration, administration, of the IAM infrastructure (IBM RACF (Vanguard), SAP (GRC), in area of responsibility according to set standards to ensure 24X7 operations.
• Provisioning of end-to-end user and administrative account identification services by the creation, termination suspension and re-activation of user access accounts across multiple access control technologies (SAP, Mainframe).
• Provisioning of end-to-end user and administrative account authentication services by supporting user password creation, resets and password-self-service technologies across multiple access control technologies (SAP, Mainframe).
• Giving input to risk management principles through risk assessments, risk mitigation proposals, and inputs on various forums including but not limited to change/release management processes, projects, governance initiatives, audit requirements, vulnerability assessments and other processes.
• To design and develop reports that will provide visibility to line managers in order to manage any risks within their respective areas relating to fraud, prevention of fraud and access to information.
• To provide input to current/new IT Security strategies, architectures, policies, standard, procedures, SOPs, user training material and guides or other organisational policies which influences IT security to align with business and audit requirements relating to the prevention of fraud or access to information.
• To report on performance of team, status updates on outstanding tasks, escalation of high impact risks.
• Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.
• Execute specialist input through investigation &opportunities within the product process including risk concern.
• Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects to solve emerging problems.
• Initiate process and procedural change, also implement the change and provide guidelines and support related to new requirements because of the change.

go to method of application »

Job Purpose

• To represent SARS during Legal ADR process, to do presentations to the internal governance committees as well the drafting of legal agreements.  In addition, to provide expertise, advice, and support to develop operational implementation plans and / or associated service delivery processes, by providing a full suite of services of the unit, prepare solutions to new precedents for consideration, and contribute to the resolution of complex issues facing the unit, to continuously enhance service delivery.

Education and Experience

Minimum Qualification & Experience Required

• LLB, Admitted Attorney and 8-10 years' experience in a tax law / legal environment, of which 3-4 years at an operational specialist level in litigation

Minimum Functional Requirements

• B. Law (LLB), Admitted Attorney and 8-10 years' experience in a tax law/ legal environment, of which 3-4 years at an operational specialist level  in litigation

Job Outputs:

Process

• Identify tax and customs loopholes and potential risk and recommend legal interventions in an effort to close the tax gap.
• Finalise legal matters by identifying facts, accessing relevant sources, analysis, application, advice and implementation of the course of action.
• Analyse and make recommendations about improvements to specialist systems, procedures and associated area's practice.
• Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans.
• Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
• Draw on own technical or professional expertise, knowledge & experience to identify & recommend tactical solutions to defined problems in practices.
• Integrate business information, compare, analyse & produce reports to identify trends, discrepancies & inconsistencies for decision making purposes.
• Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes & systems across an internal value chain.
• Plan for value-added, continuous practice & system improvements to deliver on objectives to enhance tactical implementation and excellence.
• Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; best practice implementation solutions.
• Translate top down policy in relation to own practice area and communicate impact to relevant stakeholders.
• Recommend changes to optimise processes, systems, practice area and associated procedures and execute the implementation of change and innovation.

go to method of application »

Job Purpose

• To handle inbound and outbound scripted and partially scripted service requests across tax products from 1 - 2 interaction channels in compliance with SARS policies and procedures by consulting with clients, facilitate query resolution, maintaining taxpayer and trader profiles, registering and de-registering taxpayers, taxpayer education, debt collection up to a civil judgements and outstanding returns, thereby ensuring enhanced service delivery and compliance.

Education and Experience

Minimum Qualification & Experience Required

• NQF Level 6 and above (Relevant National Diploma / Advanced Certificate) in Taxation, Accounting or Finance. The qualification type was made specific to attract candidates with finance/tax/accounting.
• At least 2 years Customer Service experience.
• Age criteria – 18-35 years to specifically attract the youth

Minimum Functional Requirements

• Must have a basic overview of all taxes (incl. C&E) plus proficiency in PIT with basic knowledge of non-core taxes associated with PIT only (Prov. Tax, CGT, Dividends, Donations, fund Benefits, Estate Duty, Transfer Duty, Withholding Tax on Interest & Royalties)

Job Outputs:

Process

• Handle inbound and outbound (scripted service interactions) through 1-2 channels interactions for all tax products, in compliance with SARS policies and procedures. (E-mail, Face to Face, Digital Channels, Virtual, Education and Promotion).
• Maintain the profile of existing taxpayers, register new taxpayers, code and subsequently deregister taxpayer on SARS core system in order to enhance taxpayer services.
• Follow-up on non-compliance at an entry level to enhance taxpayer service and improve taxpayer compliance.
• Receive, sort, register, process, and distribute all documentation to relevant business units, to enhance taxpayer services.

go to method of application »

Job Purpose

Process

• Analyse and make recommendations about improvements to specialist systems, procedures and associated area's practice.
• Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
• Draw on own technical or professional expertise, knowledge & experience to identify & recommend tactical solutions to defined problems in practices.
• Integrate business information, compare, analyse & produce reports to identify trends, discrepancies & inconsistencies for decision making purposes.
• Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes & systems across an internal value chain.
• Plan for value-added, continuous practice & system improvements to deliver on objectives to enhance tactical implementation and excellence.
• Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; best practice implementation solutions.
• Recommend changes to optimise processes, systems, practice area and associated procedures and execute the implementation of change and innovation.
• Translate top down policy in relation to own practice area and communicate impact to relevant stakeholders.
• Perform complex tasks and guidance during implementation, maintenance and support of various SAP modules to enhance business functionality and overall performance, while maintaining customer satisfaction.
• Responsible for successful implementation of SAP, providing in-depth functional knowledge, and advices on SAP products to clients.
• Perform in-depth analysis of the current business processes and scenarios of the client then recommend or configure solutions to meet the client’s needs.
• Analyse and Review requirements , perform configuration and testing in various SAP Modules, such as Finance, Human Resources, Procurement, Security, Revenue Management, Governance and Application Lifecycle Management, Cloud Solutions, etc.
• Close communication with functional teams /designers, understand the requirements from provided functional designs and transform these requirements into the technical designs.
• Provide expert knowledge of industry best practices and recommend changes to optimise processes, systems, policies and procedures, and execute the implementation of change and innovation initiated by the organisation.
• Acts as liaison with client for troubleshooting: investigate, analyse, and solve critical SAP functional and application problems and map client business requirements, processes and objectives; develop necessary product modifications to satisfy clients' needs.
• Plan maintenance of current system solutions for various SAP Modules, such as Finance, Human Resources, Procurement, Security, Revenue Management, Governance and Application Lifecycle Management, Cloud Solutions, etc.
• Contribute to high productivity and motivation of working team with the use of your communication skills and cooperation; reach and realize project aims and outputs
• Review documentation for approval of all work tasks (definition) based on BRS and ensure adherence to SAP Support SDLC
• Incident Resolution for Severity 1 and 2 issues and assist with Business escalations for issues raised
• Plan, Design work classes and plan production release deployments
• Take accountability for delivery of contracted work outputs within agreed parameters, quality standards and client service targets.
• Engage in hands‐on, in‐depth analysis, troubleshooting, reviews and designs of the software, including technical reviews and analysis of source code.
• Ensure proper testing has been completed and proper documentation exists to support new/modified applications in production and address any documentation gaps.
• Ensure the development and implementation of a practice in alignment with operational policy and procedural frameworks.
• Implement tactical strategy and delivery plans through the development of operational activities, ensuring the achievement of operational targets.
• Plan for handling work outputs, pull together interdependent activities & specify priorities, standards & procedures to ensure tactical implementation
• Recommend changes to optimise processes, systems, policies and procedures, and execute the implementation of change and innovation initiated by the organisation.
• Timeously communicate top down policy and associated single practice area modification, objective achievement progress and critical success factors to impacted stakeholders.
• Skills and knowledge in performing data analysis to troubleshoot
• Ability to translate and refine customer reporting requests into actionable objectives, including identifying criteria, fields, grouping, summary options, time frames and other components required to build a successful report or dashboard
• Strong inter‐personal communication skills, including facilitating group discussions and presenting to business and technology leaders
• Understanding of SAP tables and data structures desired