Virgin Active was born in 1999. With 45 health clubs in the UK (8,500 employees!) and almost 250 globally, were one of the fastest-growing businesses within the Virgin Group. Were renowned for our outstanding customer service and helping our member be their personal best. Everyones welcome at Virgin Active. Young or old. Fit or unfit. Its all good. We set...
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Your Duties and Responsibilities...
Conducting Front of House Duties
- Control access into the facility
- Communicate and provide information to staff, members and prospective members
- Deliver on member needs and experiences from entry to exit
- Adhere to operational standards, and administration policies and procedures
Engaging with Members
- Deliver excellent customer service (experiences) throughout the club to achieve NPS and member sentiment score targets
- Drive digital engagement with members on our various platforms as our digital offering evolves
- Expose members to online or digital exercise offerings that are personalised / tailored to meet individual member needs
- Retain members
- Build member relations
- Resolve complaints for each member or incident
- Engage members to our fitness initiatives (events) to increase member retention
Delivering the Member Floor Experience
- Promote safe exercise
- Manage member adherence to club rules and standards
- Manage member adherence to safety protocol
- Maintain the cleanliness of the floor
Participating in Ongoing Training & Self-Development
Our Minimum Requirements...
We cannot live without...
- Grade 12 Senior Certificate or NQF Level 4 equivalent
- Successful completion of Reception Academy
- Good understanding and knowledge of digital platforms
- Sound knowledge of Virgin Active exercise experiences
- Comprehensive understanding of the customer journey and the desired customer experience
- Sound knowledge of club rules, operating standards and safety protocol
- Minimum of 12 months experience within a face to face customer facing role
- Proven ability to resolve member questions and queries
- Embody the business values
- People centric
- Passionate about exercise
go to method of application »
Your Purpose...
- Managing the preventative maintenance and state of repair to equipment and facilities
- Managing action plans/projects to the required standard.
- Managing maintenance plans & suppliers to within budget.
- Managing the maintenance team to achieve desired results
Your Duties and Responsibilities...
MANAGING THE PREVENTATIVE MAINTENANCE AND STATE OF REPAIR TO EQUIPMENT AND FACILITIES
Maintain and repair plant
- Follow preventative schedule for HVAC
- Communicate faults and action plans to CGM/Ops and Regional MM
- Use maintenance log in system on intranet for faults
- Adhere to downtime as stipulated on intranet
- Be hands on and repair faults where possible
Maintain and repair premises
- Liaise with landlord/contractors on issues/repairs
- Be hands on and repair and maintain where possible according to brand standards.
Maintain and repair gym equipment
- Complete and fax/email downtime reports to relevant contractors.
- Ensure completion of preventative maintenance as per contractor stipulations
- Maintain a history of equipment maintenance and preventative schedules
- Be hands on, repair and maintain equipment according to brand standards
Inspect club to establish daily maintenance tasks
- Do visual inspection via walkabout.
- Check job book, MOD checklists and fitness checklists.
- Check pool and enter results on pool log.
- Action tasks as per brand standards RAP sheet.
- Follow up all maintenance related issues on the Hey Manager cards.
- Schedule tasks from preventative maintenance schedule.
- Liaise with CGM/Ops Manager on affects to operations in club.
Ensure pool maintenance completed.
- Ensure pool checked and pool key readings recorded according to operating standards.
- Ensure inspection of weirs conducted.
- Ensure pool dosed according to readings.
- Ensure backwashing falls within pressure parameters.
- Ensure pool internal and external maintained and repaired to brand standards.
- Ensure temperatures displayed.
- Liaise with Ops/CGM and RMM as required.
- Ensure dosing systems do not run dry
Manage health & safety requirements in the club
- Manage your department to work within the health & safety requirements.
- Familiarise yourself with the OSH Act.
MANAGING ACTION PLANS/PROJECTS TO THE REQUIRED STANDARD
Assist in ensuring that brand standards are maintained
- Conduct regular brand standard checks.
- Assist in developing RAP.
- Assist GM/Ops to manage the RAP to conclusion.
Manage projects to conclusion
- Ensure compliance to job specs.
- Ensure work areas left in condition found.
- Manage contractor to adhere to health and safety standards.
- Liaise with relevant parties.
- Sign off contractors job card on completion if satisfactory and quality checked.
- Follow up on snag lists.
- Refer snags/issues to Regional Maintenance Manager.
MANAGING MAINTENANCE PLANS & SUPPLIERS TO WITHIN BUDGET
Ensure maintenance of Club is within budget.
- Liaise with CGM on budget constraints/availability.
- Ensure all repairs/costs/quotes to within budget.
Control and maintain stock levels
- Ensure there is sufficient stock available at all times.
- Follow e-procurement system with the assistance from CGM/Ops using preferred suppliers and authorisation systems.
- Check quality and delivery of orders.
- Ensure stock control systems in place.
MANAGING THE MAINTENANCE TEAM TO ACHIEVE DESIRED RESULTS
Manage team to achieve scheduled tasks
- Priorities and set timelines for team with tasks.
- Adhere to quality control standards.
- Follow up and check completed tasks.
- Establish understanding of task and correct tool application.
- Distribute tasks equitably in team including tasks to yourself.
Manage staffing compliment
- Ensure staff adequately trained to deliver on functional/operational needs.
- Ensure communication on all company initiatives/launches.
- Manage shift rosters/leave cycles.
- Induct staff on operational needs
- Have a succession plan.
MISCELLANEOUS
- Be available for call outs/ telephonic assistance.
- Assist and comply with any lawful and reasonable requests from manager.
go to method of application »
Your Purpose...
- To inspire people to live active lives
- The role of the Fitness Instructor is to promote our world-class fitness products and to increase member retention through effective new member induction. This role will also be responsible to promote existing and new fitness initiatives as well as products and services to members.
Your Duties and Responsibilities...
- To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
- Building relationships with members to achieve member retention
- Conducting fitness initiatives to increase member retention
- Adhering to operational & administrative requirements
- Ensure the health and safety of members at all times
- Actively managing ongoing training and self-development to keep abreast of industry changes
- Actively assist and promote the ancillary products and services available to members
Our Minimum Requirements...
We can't live without...
- Matric qualification
- Industry recognized fitness qualification essential
- A minimum of 6 months experience within fitness
- First Aid qualification with AED certification
- Ability to work shifts which includes weekends and public holidays
- Experience in member service (customer service)
- Must be a people’s person and be able to assist and guide our members
go to method of application »
Your Purpose...
- To make exercise irresistible to your Club-V members
- To interact, entertain education and stimulate your Club-V members
- To maintain a safe, hygienic and clean environment
- To provide a happy and welcoming environment
- To create a nurturing environment for small toddlers and babies
Your Duties and Responsibilities...
- To correctly control and manage electronic access and exit of all Club-V members to the Club-V facility.
- To manage all access cards ensuring that they are valid and contain all relevant information.
- To effectively manage the 2 consecutive hour rule.
- To follow the monthly activity roster and theme correctly.
- To ensure that you plan your activities and execute these on an ongoing basis.
- To ensure that you are informed and that you adhere to all emergency procedures in a competent fashion.
- To ensure that you correctly meet all operational standards and requirements and that you understand all of these.
- To maintain control of the Club-V environment.
- To report any incidents immediately to your MOD and/or Club-V Co-ordinator.
- To correctly control stock within the Club-V facility including toys, arts & crafts, disposables/consumables, cleaning aids, movement equipment, games, puzzles, books etc. using the relevant checklists in the Mntwana Box.
Our Minimum Requirements...
We can’t live without…
- A Clear Criminal Check
- Up to date First Aid Training
- Up to date in-house Club-V Training
- Up to date Active Play Training
- Affinity for children
- Ability to entertain children
- Able to conduct physical games and activities with confidence
- Able to learn and implement new juniors programmes
go to method of application »
Your Purpose...
- Managing the preventative maintenance and state of repair to equipment and facilities
- Managing action plans/projects to the required standard.
- Managing maintenance plans & suppliers to within budget.
- Managing the maintenance team to achieve desired results
Your Duties and Responsibilities...
MANAGING THE PREVENTATIVE MAINTENANCE AND STATE OF REPAIR TO EQUIPMENT AND FACILITIES
Maintain and repair plant
- Follow preventative schedule for HVAC
- Communicate faults and action plans to CGM/Ops and Regional MM
- Use maintenance log in system on intranet for faults
- Adhere to downtime as stipulated on intranet
- Be hands on and repair faults where possible
Maintain and repair premises
- Liaise with landlord/contractors on issues/repairs
- Be hands on and repair and maintain where possible according to brand standards.
Maintain and repair gym equipment
- Complete and fax/email downtime reports to relevant contractors.
- Ensure completion of preventative maintenance as per contractor stipulations
- Maintain a history of equipment maintenance and preventative schedules
- Be hands on, repair and maintain equipment according to brand standards
Inspect club to establish daily maintenance tasks
- Do visual inspection via walkabout.
- Check job book, MOD checklists and fitness checklists.
- Check pool and enter results on pool log.
- Action tasks as per brand standards RAP sheet.
- Follow up all maintenance related issues on the Hey Manager cards.
- Schedule tasks from preventative maintenance schedule.
- Liaise with CGM/Ops Manager on affects to operations in club.
Ensure pool maintenance completed.
- Ensure pool checked and pool key readings recorded according to operating standards.
- Ensure inspection of weirs conducted.
- Ensure pool dosed according to readings.
- Ensure backwashing falls within pressure parameters.
- Ensure pool internal and external maintained and repaired to brand standards.
- Ensure temperatures displayed.
- Liaise with Ops/CGM and RMM as required.
- Ensure dosing systems do not run dry
Manage health & safety requirements in the club
- Manage your department to work within the health & safety requirements.
- Familiarise yourself with the OSH Act.
MANAGING ACTION PLANS/PROJECTS TO THE REQUIRED STANDARD
Assist in ensuring that brand standards are maintained
- Conduct regular brand standard checks.
- Assist in developing RAP.
- Assist GM/Ops to manage the RAP to conclusion.
Manage projects to conclusion
- Ensure compliance to job specs.
- Ensure work areas left in condition found.
- Manage contractor to adhere to health and safety standards.
- Liaise with relevant parties.
- Sign off contractors job card on completion if satisfactory and quality checked.
- Follow up on snag lists.
- Refer snags/issues to Regional Maintenance Manager.
MANAGING MAINTENANCE PLANS & SUPPLIERS TO WITHIN BUDGET
Ensure maintenance of Club is within budget.
- Liaise with CGM on budget constraints/availability.
- Ensure all repairs/costs/quotes to within budget.
Control and maintain stock levels
- Ensure there is sufficient stock available at all times.
- Follow e-procurement system with the assistance from CGM/Ops using preferred suppliers and authorisation systems.
- Check quality and delivery of orders.
- Ensure stock control systems in place.
MANAGING THE MAINTENANCE TEAM TO ACHIEVE DESIRED RESULTS
Manage team to achieve scheduled tasks
- Priorities and set timelines for team with tasks.
- Adhere to quality control standards.
- Follow up and check completed tasks.
- Establish understanding of task and correct tool application.
- Distribute tasks equitably in team including tasks to yourself.
Manage staffing compliment
- Ensure staff adequately trained to deliver on functional/operational needs.
- Ensure communication on all company initiatives/launches.
- Manage shift rosters/leave cycles.
- Induct staff on operational needs
- Have a succession plan.
MISCELLANEOUS
- Be available for call outs/ telephonic assistance.
- Assist and comply with any lawful and reasonable requests from manager.
go to method of application »
Your Purpose...
- The purpose of this role is to Inspire people to live active lives and to ensure that the individual and club sales goal is achieved monthly by promoting and marketing Virgin Active as the preferred choice in the fitness industry.
Your Duties and Responsibilities...
- Plan each day and month in advance, to generate new leads, book new appointments, and present to customers with the objective of making sales to successfully reach and exceed a pre-defined sales target.
- Record activity inputs using the tools and systems provided by Virgin Active, in line with timelines and procedures set.
- Abide by the Virgin Active sales processes and systems provided by Virgin Active.
- To maintain up to date, comprehensive knowledge and understanding of VASA products, as well as in comparison to competitors.
- To expand the customer base and strengthen the loyalty of existing customers through service calls to increase sales referrals, and ongoing development of networks and relationships.
- To understand prospective members’ individual interests and requirements, building rapport and matching their interest and needs with our product.
- Close sales by overcoming objections with the support of the Sales Manager and/or Regional Sales Coach.
- Report to the Sales Manager regarding reviews and analyse objectives and planned activities.
- To review and analyse sales data and statistics, to plan effectively for the future with the aim to increase sales and enhance our brand image.
- Participate in sales meetings by sharing best practice, ideas and making recommendations to generate new leads, increase sales, etc.
- Inform the local consumer of Virgin Active through activating unique marketing opportunities local to your club E.g. Attend, arrange, prepare, promotions, health days and corporate / community events as well as in-club events as a Virgin Active brand ambassador.
Our Minimum Requirements...
We can't live without...
- Matric qualification essential.
- Relevant tertiary qualification preferred (Sales and Marketing qualification).
- A minimum 2 years’ experience within the sales industry.
- Promotion and sales skills to sell the Virgin Active product and service effectively.
- Proven track record of sales performance.
- Plan daily activities to maximize results.
- The ability to build and maintain rapport with key customers and identify new opportunities.
- Telephone communication, and listening skills.
- Excellent communication interpersonal and leadership skills essential.
- Must be confident, polite and aware of the general matters taking place in the industry.
- Must be customer centric
- Must be able to analyse the market and use data to penetrate the market effectively.
- Must be financially astute and be able to understand sales budgets. Must have proven experience in calculating sales ratios.
- Understand and adhere to company systems and processes.
- Must have excellent client relationship building skills across all customer demographics.
go to method of application »
Your Purpose....
- To evolve our purpose of inspiring people to live active lives by working towards creating a global Social Wellness Club.
- To enable exceptional member experiences within our clubs through the proactive maintenance of our facilities.
- As a member of the Maintenance team, you will be responsible for the preventative and reactive maintenance within your club.
Your Duties and Responsibilities...
Complete preventative maintenance activities on the following equipment (but not limited to):
Assist the Club General Manager with managing the following budgets to ensure they are not exceeded.
- Maintenance Premises
- Maintenance Physical Plant
- Maintenance Pools
- Maintenance Water Hygiene
- Maintenance Grounds
- Maintenance Consumables
- Maintenance Health and Safety
- Society Expenses
- As your HOD role, assist the club teams as and where required, and facilitate a healthy team environment.
- Fulfil the duties of an HOD within club, which includes being an MOD within the club
- Seek collaboration opportunities with fellow technical skilled colleagues within the region
Our Minimum Requirements...
We can't live without...
- Matric (NSC) qualification
- Advanced relevant Technical qualification
- Passion for maintenance and brand standards within clubs
- A minimum of 2-3 years proven maintenance experience
- Hands on experience of plumbing, electrical, HVAC, plant equipment
- Understands the importance of H&S
- Proven Experience in working independently.
- Working with Microsoft office suites, e.g. emails, word and excel
- Have a good understanding of utilities consumption
- Proven experience in managing maintenance costs
- Proven people management skills
- Proven experience in managing Health and Safety checks and processes
go to method of application »
Your Purpose...
- The Service Ambassador is responsible for providing exceptional in-club member experiences using the available tools and platforms across areas such as our service/reception area, exercise floor, studios, swimming facilities and extended lounge areas. This role is key in engaging our members across all offerings in club as well as online. This role supports the retention of our members through daily interaction and engagement.
Your Duties and Responsibilities...
Conducting Front of House Duties
- Control access into the facility
- Communicate and provide information to staff, members and prospective members
- Deliver on member needs and experiences from entry to exit
- Adhere to operational standards, and administration policies and procedures
Engaging with Members
- Deliver excellent customer service (experiences) throughout the club to achieve NPS and member sentiment score targets
- Drive digital engagement with members on our various platforms as our digital offering evolves
- Expose members to online or digital exercise offerings that are personalised / tailored to meet individual member needs
- Retain members
- Build member relations
- Resolve complaints for each member or incident
- Engage members to our fitness initiatives (events) to increase member retention
Delivering the Member Floor Experience
- Promote safe exercise
- Manage member adherence to club rules and standards
- Manage member adherence to safety protocol
- Maintain the cleanliness of the floor
Participating in Ongoing Training & Self-Development
Our Minimum Requirements...
We cannot live without...
- Grade 12 Senior Certificate or NQF Level 4 equivalent
- Successful completion of Reception Academy
- Good understanding and knowledge of digital platforms
- Sound knowledge of Virgin Active exercise experiences
- Comprehensive understanding of the customer journey and the desired customer experience
- Sound knowledge of club rules, operating standards and safety protocol
- Minimum of 12 months experience within a face to face customer facing role
- Proven ability to resolve member questions and queries
- Embody the business values
- People centric
- Passionate about exercise
We’d like you to have…
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
- Administer First Aid (valid First Aid Level 1 certificate)
- Excellent relationship-building skills
- Problem-solving skills
- Good communication skills
go to method of application »
Your Purpose...
- To make exercise irresistible to your Club-V members
- To interact, entertain education and stimulate your Club-V members
- To maintain a safe, hygienic and clean environment
- To provide a happy and welcoming environment
- To create a nurturing environment for small toddlers and babies
Your Duties and Responsibilities...
- To correctly control and manage electronic access and exit of all Club-V members to the Club-V facility.
- To manage all access cards ensuring that they are valid and contain all relevant information.
- To effectively manage the 2 consecutive hour rule.
- To follow the monthly activity roster and theme correctly.
- To ensure that you plan your activities and execute these on an ongoing basis.
- To ensure that you are informed and that you adhere to all emergency procedures in a competent fashion.
- To ensure that you correctly meet all operational standards and requirements and that you understand all of these.
- To maintain control of the Club-V environment.
- To report any incidents immediately to your MOD and/or Club-V Co-ordinator.
- To correctly control stock within the Club-V facility including toys, arts & crafts, disposables/consumables, cleaning aids, movement equipment, games, puzzles, books etc. using the relevant checklists in the Mntwana Box.
Our Minimum Requirements...
We can’t live without…
- A Clear Criminal Check
- Up to date First Aid Training
- Up to date in-house Club-V Training
- Up to date Active Play Training
- Affinity for children
- Ability to entertain children
- Able to conduct physical games and activities with confidence
- Able to learn and implement new juniors programmes
go to method of application »
Your Purpose....
- The purpose of this role is to recover outstanding membership fees in as little time as possible and preserving long-term relationship with the member.
- To collect the Virgin Active Way, collections agent must be polite and sensitive towards our members while also remaining committed to their purpose and persistence
- Do the best work of your life by enabling experiences that help people live an active life
- To make exercise irresistible
- To focus on giving members an irresistible experience
Duties and Responsibilities....
- To always do your bit towards achieving our strategic business vision and do it in a way that aligns to our business values of learning, improving and inspiring while having fun and always doing the right thing.
- Our collections agents are responsible for handling arrear memberships telephonically or via written correspondence
- It is their responsibility to collect arrears by using the in-house collections methodology and ensure these clients remain part of the Virgin Active family
- Dealing with member queries and complaints on all levels in a competent, efficient, and professional way, in accordance with the quality and performance standard. All dealings with members must be in alignment with the company culture and values
- Working cross functionally with other department leaders to ensure that the objectives of the business are being met and outcomes are being delivered
Minimum Requirements....
We can’t live without…
- Matric or equivalent qualification
- Up to 3 years’ experience as collections agent/representative or similar sales role
- Proven track record of successfully meeting collections budgets preferably over the phone
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- Must be able to converse, read and understand English
- Excellent communication and interpersonal skills
- Must be resilient to handle customer rejection
- An ability to multitask, must be able to switch between multiple systems while helping customers and switch channels frequently – from the phone to email
- Ability to be polite and compassionate without lacking confidence
Method of Application
Use the link(s) below to apply on company website.
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