Fresh Positions Vacant at Lindt and Sprungli

Position Purpose

• To be an ambassador of LINDT ensuring all customers receive a world class premium experience. Delivering exceptional customer service and achieve sales goals.

Customer Service and Sales

• Deliver exceptional customer service at all times, across all sections of the Chocolate Shop and over the phone
• Greeting all customers, “Welcome to Lindt”, hosting and providing a memorable experience
• Educating and informing customers on Lindt chocolate products and handling with passion and in depth knowledge
• Actively sampling providing product knowledge and introducing products through discussion of taste profiles and ingredients
• Awareness of daily sales budgets, actively upselling to increase customer transaction spend
• Inform all customers of current instore promotions, events and directed information
• Provide customers assistance in the selection of quality Lindt products, encouraging additional sales
• Serving more than one customer at a time, acknowledging and communicating at all times
• Multi task between completing store operational tasks and serving customers
• Processing the customer orders through the POS, and credit card transactions
• Preparing big customer orders
• Ensure complaints are addressed immediately by informing the Manager on duty
• Develop a rapport with regular customers encouraging repeat business. Maintain a pleasant friendly atmosphere within the store at all times
• Restocking and cleaning through the day

Product Knowledge

• Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens)
• Product pricing, packaging and category performance knowledge
• Comply with product management and handling procedures
• Compliance to food and hygiene and safety standards practicing good hygienic practices

General

• Work ethic to reflect the Lindt values and standards as outlined in the Credo and Lindt Policies & Procedures. Lead by example ensuring a harmonious and productive environment
• Record sampling and wasted products actively quality controlling products
• Perform open and closing procedures, signing off checklist
• Perform cleaning duties signing off checklist
• Perform temperature readings signing off checklist
• Maintain clean, tidy working areas at all times
• Ensure all fixtures, glass cabinets and floors remain clean and tidy throughout the day
• Ensure body language, mannerism, physical and verbal presentation upholds the company image and grooming policy
• Unpacking, moving and restocking products
• Using all instore equipment, machines and appliances

Work, health and safety

• Comply with all work health and safety requirements
• Report and damaged or dangerous equipment or property to management

Manual Handling

• Repetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unit
• Moving stock from storerooms to front of house
• Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention
• Confident and interactive with a friendly disposition
• Excellent communication skills with a strong work ethic that can represent a premium brand
• Responsible and accountable in achieving individual goals and budgets
• Good time management skills (multi-tasking and prioritizing)
• Self-starter with the ability to work individually and in a team
• Immaculate grooming with excellent personal hygiene

Skills & Knowledge

• Customer Service
• Sales skills
• Ability to handle credit card transactions

Requirements

• Previous experience in customer service
• Previous experience in a similar retail environment
• Grade 12
• Proficiency in Microsoft Office (specifically Excel and Powerpoint)
• Confident and Interactive with a friendly disposition
• Polite and patient

go to method of application »

Position Purpose

• To be an ambassador of LINDT ensuring all customers receive a world class premium experience. Delivering exceptional customer service and achieve sales goals.

Customer Service and Sales

• Deliver exceptional customer service at all times, across all sections of the Chocolate Shop and over the phone
• Greeting all customers, “Welcome to Lindt”, hosting and providing a memorable experience
• Educating and informing customers on Lindt chocolate products and handling with passion and in depth knowledge
• Actively sampling providing product knowledge and introducing products through discussion of taste profiles and ingredients
• Awareness of daily sales budgets, actively upselling to increase customer transaction spend
• Inform all customers of current instore promotions, events and directed information
• Provide customers assistance in the selection of quality Lindt products, encouraging additional sales
• Serving more than one customer at a time, acknowledging and communicating at all times
• Multi task between completing store operational tasks and serving customers
• Processing the customer orders through the POS, and credit card transactions
• Preparing big customer orders
• Ensure complaints are addressed immediately by informing the Manager on duty
• Develop a rapport with regular customers encouraging repeat business. Maintain a pleasant friendly atmosphere within the store at all times
• Restocking and cleaning through the day

Product Knowledge

• Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens)
• Product pricing, packaging and category performance knowledge
• Comply with product management and handling procedures
• Compliance to food and hygiene and safety standards practicing good hygienic practices

General

• Work ethic to reflect the Lindt values and standards as outlined in the Credo and Lindt Policies & Procedures. Lead by example ensuring a harmonious and productive environment
• Record sampling and wasted products actively quality controlling products
• Perform open and closing procedures, signing off checklist
• Perform cleaning duties signing off checklist
• Perform temperature readings signing off checklist
• Maintain clean, tidy working areas at all times
• Ensure all fixtures, glass cabinets and floors remain clean and tidy throughout the day
• Ensure body language, mannerism, physical and verbal presentation upholds the company image and grooming policy
• Unpacking, moving and restocking products
• Using all instore equipment, machines and appliances

Work, health and safety

• Comply with all work health and safety requirements
• Report and damaged or dangerous equipment or property to management

Manual Handling

• Repetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unit
• Moving stock from storerooms to front of house
• Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention
• Confident and interactive with a friendly disposition
• Excellent communication skills with a strong work ethic that can represent a premium brand
• Responsible and accountable in achieving individual goals and budgets
• Good time management skills (multi-tasking and prioritizing)
• Self-starter with the ability to work individually and in a team
• Immaculate grooming with excellent personal hygiene

Skills & Knowledge

• Customer Service
• Sales skills
• Ability to handle credit card transactions

Requirements

• Previous experience in customer service
• Previous experience in a similar retail environment
• Grade 12
• Proficiency in Microsoft Office (specifically Excel and Powerpoint)
• Confident and Interactive with a friendly disposition
• Polite and patient

go to method of application »

Position Purpose

• To be an ambassador of LINDT ensuring all customers receive a world class premium experience. Delivering exceptional customer service and achieve sales goals.

Customer Service and Sales

• Deliver exceptional customer service at all times, across all sections of the Chocolate Shop and over the phone
• Greeting all customers, “Welcome to Lindt”, hosting and providing a memorable experience
• Educating and informing customers on Lindt chocolate products and handling with passion and in depth knowledge
• Actively sampling providing product knowledge and introducing products through discussion of taste profiles and ingredients
• Awareness of daily sales budgets, actively upselling to increase customer transaction spend
• Inform all customers of current instore promotions, events and directed information
• Provide customers assistance in the selection of quality Lindt products, encouraging additional sales
• Serving more than one customer at a time, acknowledging and communicating at all times
• Multi task between completing store operational tasks and serving customers
• Processing the customer orders through the POS, and credit card transactions
• Preparing big customer orders
• Ensure complaints are addressed immediately by informing the Manager on duty
• Develop a rapport with regular customers encouraging repeat business. Maintain a pleasant friendly atmosphere within the store at all times
• Restocking and cleaning through the day

Product Knowledge

• Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens)
• Product pricing, packaging and category performance knowledge
• Comply with product management and handling procedures
• Compliance to food and hygiene and safety standards practicing good hygienic practices

General

• Work ethic to reflect the Lindt values and standards as outlined in the Credo and Lindt Policies & Procedures. Lead by example ensuring a harmonious and productive environment
• Record sampling and wasted products actively quality controlling products
• Perform open and closing procedures, signing off checklist
• Perform cleaning duties signing off checklist
• Perform temperature readings signing off checklist
• Maintain clean, tidy working areas at all times
• Ensure all fixtures, glass cabinets and floors remain clean and tidy throughout the day
• Ensure body language, mannerism, physical and verbal presentation upholds the company image and grooming policy
• Unpacking, moving and restocking products
• Using all instore equipment, machines and appliances

Work, health and safety

• Comply with all work health and safety requirements
• Report and damaged or dangerous equipment or property to management

Manual Handling

• Repetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unit
• Moving stock from storerooms to front of house
• Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention
• Confident and interactive with a friendly disposition
• Excellent communication skills with a strong work ethic that can represent a premium brand
• Responsible and accountable in achieving individual goals and budgets
• Good time management skills (multi-tasking and prioritizing)
• Self-starter with the ability to work individually and in a team
• Immaculate grooming with excellent personal hygiene

Skills & Knowledge

• Customer Service
• Sales skills
• Ability to handle credit card transactions

Requirements

• Previous experience in customer service
• Previous experience in a similar retail environment
• Grade 12
• Proficiency in Microsoft Office (specifically Excel and Powerpoint)
• Confident and Interactive with a friendly disposition
• Polite and patient

go to method of application »

Key Responsibilities

• Assist in Production of Fresh line products for MC Station resale.
• Assist with making sure all equipment and ingredients are available.
• Record quantity of products used in the production of fresh produce.
• Assisting customers in the boutique when required.
• Assisting with recording of stock levels.
• Assist with or complete when required the Cash up and banking of the boutique in the absence of Chocolate Advisor.

Requirements

• Be able to work Flexible hours if and when required.
• Have a keen interest in the Chocolate Confectionery industry.
• Passion for interacting and working with people.
• Producing an outstanding quality of work
• Be well spoken and neatly presented at all times.
• Be a brand ambassador. 
• Have outstanding Verbal Communication skills.
• Be able to work independently and mostly without supervision.
• Be able to function well under pressure.

go to method of application »

Key Responsibilities

• Build and maintain sound business relationship with:
• Fellow Finance Team (Credit Control, Accounting and Finance Manager)
• Other departments and senior management; and
• 3rd Parties (SARS, auditors, consultants).
• Assist with year-end statutory audit.
• Adhere to month-end timetable accounting deadlines;
• Take ownership of the following accounting functions:
• Trade promotion which involves full GTN (gross to net) process, releasing accruals and rebates
• Rebates (in line with customer trading terms)
• Internal orders on SAP
• VAT monthly submission and maintenance
• Monthly Inter-company COGNOS reporting.
• Revaluation of foreign bank accounts 
• Preparation of monthly trade promotion, markdown and rebates in Accounts Receivable reports.
• Prepare monthly reconciliation for destructions and donations.
• Compiling valid, complete and accurate balance sheet reconciliations:
• Present balance sheet reconciliations to Head of Corporate Finance; and
• Follow up on reconciling items.
• Manage Prepayments & Display COGS
• Monthly preparation of recurring journals setup and release
• Managing price changes on SAP for NPD’s (New product development)
• Maintain SA Reserve Bank Relationship which includes preparing applications and import undertakings
• Supporting with maintaining internal control – LICS (including Retail LICS)
• Assist with SARS Audits – VAT, Tax, Customs, EMP
• Assist with annual external audit preparations
• Assist with annual financial statement preparations
• Assist the Head of Corporate Finance in forecasting, budgeting and month-end reporting process and any other ad-hoc requests in line with business requirements

Personal Characteristics

• Excellent interpersonal and communication skills;
• Able to influence and communicate clearly at all levels;
• Methodical and structured approach to tasks;
• High flexibility and self-managed;
• Reliable, loyal, trustworthy and honest;
• Able to grow with the level of responsibilities; and
• Good leadership skills and passion for work.

Requirements

Skills and Competencies required

• B.Com Degree in Accounting or Financial Management;
• A minimum of three years working experience in Financial Accounting, preferably in a multinational FMCG environment;
• Understand the rationale behind doing tasks and risks involved in Financial Accounting areas;
• Use equipment and software available, in the most time effective way to complete day to day activities;
• Highly numerate with excellent analytical skills and attention to detail; and
• Advanced MS Excel skills, SAP experience considered to be a distinctive advantage.