Rosebank International (formerly Rosebank College) is a major private higher education brand in South Africa. It operates as a brand of The Independent Institute of Education (The IIE). It provides affordable, intern...
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Duties & Responsibilities:
Performance Area:
- Implements library policies and provide feedback to National Librarian
- Manage Library activities by facilitating access and process
- Updates library holdings in shared catalogue
- Provide training (Lecturers & students)
- Accessioning (receipting of newly purchased materials)
- Ensure that relevant and latest resources are available in the library including,
- Follows-up on the subscriptions of journals and periodicals
- Replaces back issues of journals with latest issues
- Conducts library orientation for new students and staff
- Conducts information literacy workshops including training in use of library resources
- Provides information service to students and academic staff
- Promotes usage of library resources and services
- Checks and updates notice boards
- Promotes information and research through displays
- Locates information for students and lecturers
- Assists students with research and assignment preparation.
- Assists students who are computer illiterate, In addition to these typical duties, may perform other duties as assigned and required.
Minimum Requirements:
Qualifications
- Bachelor’s degree in library and information science.
- Honours degree in library and information science.
Experience
- Minimum of 2-3-year working experience in a relevant field,
- 3-4 years working in the academic Information Centre.
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Duties & Responsibilities:
- Presenting content in a classroom environment (online or physical, as required)
- Arranging for consultations with students.
- Results analysis at a modular level.
- Marking assessments and providing constructive feedback
- Employing interventions for at-risk students.
Minimum Requirements:
Qualifications –
- Bachelor's Honours degree in Logistics and Supply Chain Management
- Bachelor's degree in Logistics and Supply Chain Management
Experience
- 1 to 3 years of industryspecific experience in area of specialisation
- 1 to 3 years lecturing experience.
- Solid understanding of the South African Further Education and Higher Education environment and regulatory framework
- TeachingLearning theory
- Assessment methods and processes
- TeachingLearning interventions
- Holistic lecturer and student support services
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Duties & Responsibilities:
- Presenting content in a classroom environment (online or physical, as required)
- Arranging for consultations with students.
- Results analysis at a modular level.
- Marking assessments and providing constructive feedback
- Employing interventions for at-risk students.
Minimum Requirements:
Qualifications –
- Bachelor's Honours degree in Intermediate Phase (Mathematics & Science)
- Bachelor's degree in Intermediate Phase (Mathematics & Science)
Experience
- 1 to 3 years of industryspecific experience in area of specialisation
- 1 to 3 years lecturing experience.
- Solid understanding of the South African Further Education and Higher Education environment and regulatory framework
- TeachingLearning theory
- Assessment methods and processes
- TeachingLearning interventions
- Holistic lecturer and student support services
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Duties & Responsibilities:
Service Desk Support
- Deal with escalated tickets and queries
- Resolve high level incidents
- Report on issues and trends experienced
- Document new findings on service desk
Infrastructure Support
- Conduct daily checks on the IT infrastructure (LAN, WLAN, WAN, etc.) to monitor up-time requirements and ensure that systems are running optimally
- Install new servers when required
- Coordinate the deployment of systems and infrastructure within the campus
- Diagnose and troubleshoot where applicable and escalate to necessary internal or external parties
- Fulfill appropriate access requirements for new users
- Interact and liaise with vendors or service providers for support and troubleshooting, where necessary
- Monitor IT security systems and conduct periodic tests and checks to ensure that everything is in order
Software and Hardware Support
- Diagnose and troubleshoot hardware and software issues that are escalated from ICT Support
- Maintain campus software licences and ensure that campus equipment is licensed correctly
- Apply critical and security updates to servers and workstations.
ICT Project Support
- Arrange and facilitate training for new technologies to campus staff
- Build IT venues as per special projects and campus requirements
- Implement and deploy vulnerabilities as per Group AIT requests
People Management
- Driving a high-performance culture by taking accountability for an effective and well-articulated performance management process
- Conduct performance reviews in accordance with policies and procedures and take corrective actions where necessary
- Providing strategic guidance in the implementation of human resources policies, procedures and practices
- Lead the department by managing appointments, promotions, and industrial relations issues in conjunction with the Human Resources Support Service Unit
- Builds a robust, effective leadership pipeline, succession, and capacity.
Minimum Requirements:
Qualifications
Minimum
- NQF Level 6 Qualification – Diploma in Information Technology
- ITIL Foundations Certificate
- Industry qualification – e.g. MCSE Advantageous
Advantageous
- NQF Level 7 Qualification – Degree in Information Technology
Experience
Minimum
- 2 years ICT Support / Service Desk Agent experience or similar
Advantageous
- 1 year Experience in an educational institution
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Duties & Responsibilities:
Client Liaison & Communication
- Consult with students / parents daily to resolve or assist with queries or requests
- Sustain relationships with external service providers
- Escalate queries / requests within the campus communication protocol and ensure effective information sharing / referral
- Prepare communication for notice boards and display in designated areas
- Inform students / lecturers of all academic planner or timetable changes
- Capture and update student notes on CAMS
- Process application for credits and extension of studies
Academic Admissions and Delivery
- Implement academic programme updates
- Attend and assist in departmental meetings
- Assist and participate in student events on and off campus
- Process academic queries / requests to ensure timeous feedback; i.e. intercampus transfers, academic credits, subject re-writes, special assignment requests, results, academic material and time table matters, etc.
- Ensure course entrance requirements are met
- Refers International Student Applications to designated person on campus
- Print and distribute lecturer information / material
- Review Assessment Timetable in conjunction with Academic Operations Officers.
Academic Administration
- Collates and verifies orders for education material (students and lecturers).
- Manages the administration of student files.
- Administers external institute programmes
- Manages deadlines for completion of data / spreadsheets for reports.
- Documents academic query / request processes and outcomes.
- Compiles graduation lists in conjunction with Academic Operations Officers.
- Assist campus management and National with graduation.
- Identifies resources required to run programmes and ensures these are sourced timeously.
- Reviews assessment timetables in conjunction with Academic Services Officer.
- Captures timetables, Lecturer and Program Managers (PM) information on ALIAS/ SAM and CAMS.
- Assist with student and lecturer’s orientation.
- Assists the manager in setting up the student / lecturer timetables.
- Assist with student letters for, but not limited to; renewal of Visa / study permits, plagiarism, phase out / pre-requisites and proof of registration.
- Assist students with extension of studies, internal and external credits, reweights, special and discounted exams, remark of exams/ tests and mishap exams
- Assist with student with, but not limited to; registration, open days, collection of assignments and filing, assisting with replacement tests and supplementary exams.
- Assist the team during all Internal and external audits
Compliance – policy implementation
- Report deviations via academic query to the management.
- Give input on the annual policy review process.
Educational Requirements
- Advanced Certificate / Diploma / Occupational Certificate Level 6 (NQF Level 6) in Business Administration
Minimum Work Experience
- 2-3 years experience in Administration and customer services
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Duties & Responsibilities:
- Monitoring students to ensure that there is no malpractice during the assessments.
- Distributing answer booklets and exam papers to the students.
- Ensuring that assessments conditions are always adhered to and meet the policy requirements.
- Preparing the assessment venues to ensure that it meets requirements.
- Providing support where necessary should an emergency arise e.g., sick student, fire evacuation.
- Answering any queries that a student may have during the assessment.
- Provide a detailed and clear report at the end of each session.
Minimum Requirements:
Qualifications
- Matric
- Higher certificate/Diploma will be advantageous
Experience
- At least 1-2 years industry experience.
- No criminal record
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Duties and Responsibilities:
Content engagement & effectiveness
- Develop and manage cross-platform content calendars aligned to business goals
- Guide the creation of multimedia content for campaigns, websites, social media and email.
- Collaborate with cross-functional teams for storytelling opportunities.
- Optimise content for SEO, engagement and conversion
Campaign performance & conversation rates
- Plan and execute digital and traditional campaigns to drive student acquisition
- Coordinate closely with the sales team to optimise lead flows
- Track and analyse campaign data to drive optimisation
- Run regular A/B tests and performance reviews
Brand development & strategic positioning
- Develop brand positioning frameworks and guidelines.
- Conduct competitor brand analysis and audience perception research
- Align campaigns to long-term brand narrative and visual identity
- Support the rollout of brand strategies
Crisis & Reputation Management
- Draft, update and implement crisis communication protocols.
- Monitor brand sentiment across digital platforms and media.
- Provide rapid-response messaging during reputational threats.
- Support leadership with talking points and media briefs.
Employee & Internal Communication Impact
- Develop and implement internal communication strategies to enhance employee engagement.
- Ensure timely dissemination of company updates and key messages.
- Coordinate messaging across departments and leadership.
- Manage internal newsletters, updates and staff campaigns.
- Facilitate cross-functional communication to align marketing and operations
Stakeholder & Media Relations Success
- Build and maintain strong relationships with media, journalists, and influencers.
- Develop stakeholder engagement strategies to improve corporate relations.
- Organise and manage PR events, press conferences, and briefings.
- Organize press events, media briefings, and networking opportunities.
- Monitor media coverage and address PR challenges proactively.
Educational Requirements:
- Bachelor’s degree in Marketing, Communications, Media Studies, Business Administration or a related field (Minimum)
- Honours or postgraduate qualification in Marketing, Brand Management, or Business (Ideal)
- Certification in Digital Marketing from reputable international institutions e.g., Google, HubSpot, Semrush, Meta
- Training in Brand Management, Crisis Communication, Media, SEO, SEM or Data Analytics.
- Experience with AI-driven marketing tools and automation platforms.
Minimum Work Requirement:
- 5 years experience in marketing, communications, or public relations, preferably in a supervisory or managerial role
- Strong knowledge of digital marketing tools, analytics, and social media platforms.
- Proven experience in digital campaign management, reputation or crisis communication, and stakeholder engagement.
- Experience with graphic design, video production, and content management systems (CMS).
- Experience working within the higher education sector or with higher education clients
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Duties & Responsibilities:
- Presenting content in a classroom environment (online or physical, as required)
- Arranging for consultations with students.
- Results analysis at a modular level.
- Marking assessments and providing constructive feedback
- Employing interventions for at-risk students.
Minimum Requirements:
Ideal:
- Honours in Accounting
- Additional certification: Lecturers will need a Sage One Accounting/Sage Accounting or a Sage Business Cloud Accounting certification.
Alternatively:
- Honours degree in one of the Business-related fields (e.g. accounting, financial management, economics, entrepreneurship, risk, supply chain or project management) – with Accounting or Financial Management to the third year level.
- A Bachelor degree with Accounting or Financial Management or a similarly related field to the third year level PLUS either an MBA or a postgraduate diploma in business or education.
- Additional certification: Lecturers will need a Sage One Accounting/Sage Accounting or a Sage Business Cloud Accounting certification.
- Solid understanding of the South African Further Education and Higher Education environment and regulatory framework
- TeachingLearning theory
- Assessment methods and processes
- TeachingLearning interventions
- Holistic lecturer and student support services
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Duties and Responsibilities:
Contract Review and Management
- Review all third-party and internal agreements to ensure compliance with company policies and regulatory standards.
- Identify and escalate potential risks or non-compliance issues to relevant stakeholders.
- Maintain a comprehensive and up-to-date contract register.
- Ensure proper storage, version control, and accessibility of all contractual documents
Legal Liaison and Approvals
- Serve as the primary point of contact with Group Legal for contract approvals and legal guidance.
- Coordinate and track all legal submissions and feedback from Group Legal.
- Ensure that all legal interactions are documented and aligned with internal protocols
Dispute and Claims Handling
- Represent the organization in small claims court matters, including preparation and attendance.
- Assist in resolving minor legal disputes involving students, ensuring fair and compliant outcomes.
- Liaise with internal departments to gather information and support case resolution
Student Legal Support
- Provide guidance on student-related legal issues, including contractual disputes and disciplinary matters.
- Work collaboratively with student affairs and academic departments to address legal concerns.
- Ensure student matters are handled sensitively and in accordance with institutional policies
Compliance Monitoring and Reporting
- Monitor compliance with contractual obligations and regulatory requirements.
- Prepare regular reports on contract status, legal interactions, and compliance risks.
- Support internal audits and investigations related to contracts and legal matters.
Minimum Educational Requirement:
- Law Degree (Minimum)
- LLB and admitted attorney (Ideal)
Minimum Work Requirement:
- Minimum 2–3 years of experience in a compliance, legal support, or contract management role.
- Familiarity with small claims court procedures and student-related legal issues.
- Strong understanding of regulatory compliance frameworks.
- Excellent communication, negotiation, and organizational skills.
go to method of application »
Duties & Responsibilities:
- Presenting content in a classroom environment (online or physical, as required)
- Arranging for consultations with students.
- Results analysis at a modular level.
- Marking assessments and providing constructive feedback
- Employing interventions for at-risk students.
Minimum Requirements:
Ideal:
- Masters (NQF level 9) qualification in Criminology.
Alternatively:
- An Honours or Postgraduate Diploma (NQF level 8 qualification) in Criminology.
- Solid understanding of the South African Further Education and Higher Education environment and regulatory framework
- TeachingLearning theory
- Assessment methods and processes
- TeachingLearning interventions
- Holistic lecturer and student support services
go to method of application »
Duties & Responsibilities:
- Presenting content in a classroom environment (online or physical, as required)
- Arranging for consultations with students.
- Results analysis at a modular level.
- Marking assessments and providing constructive feedback
- Employing interventions for at-risk students.
Minimum Requirements:
- Bachelor of Education degree Or Postgraduate Certificate that includes the language to be lectured
- The undergraduate qualification must include the language to be lectured as a major (up to third year level),
- or a Postgraduate Certificate (NQF level 7) with the language to be lectured as a didactic subject. Languages sought are Northern Sotho and Setswana.
- Solid understanding of the South African Further Education and Higher Education environment and regulatory framework
- TeachingLearning theory
- Assessment methods and processes
- TeachingLearning interventions
- Holistic lecturer and student support services
go to method of application »
Duties & Responsibilities:
- Deliver lectures and engage students based on module-specific requirements in line with module pacers.
- Manage resources including academic materials and consulting with the Information Centre
- Update learning management system and provide feedback to students.
- Engage and prepare students for assessments, identify at risk students, and develop assessments in accordance with Central Academic Team briefings.
- Monitor student engagement as well as assessment submission with relevant escalation.
- Attend and participate in academic meetings across all faculties.
- Reflect on, review, and analyse student module result.
- Support the monitoring of at-risk student in modules assigned to lecture.
- Academic Professional Development: complete a set number of academic professional development interventions per academic cycle (one year) that contribute to the improvement of the Brand’s Teaching-Learning practice and personal professional academic status.
Minimum Requirements:
Qualifications –
- LLB (Admitted Attorney); BCom Law Degree or BA Law Degree
- Qualification in Education (PGCE or equivalent) or Training and Development an added advantage.
- Flair for online lecturing and learning management systems (LMSs) required.
Experience –
- 1-3 years of working knowledge and industry experience in Law or a related field and lecturing/tutoring experience.
go to method of application »
Duties & Responsibilities:
- Presenting content in a classroom environment (online or physical, as required)
- Arranging for consultations with students.
- Results analysis at a modular level.
- Marking assessments and providing constructive feedback
- Employing interventions for at-risk students.
Minimum Requirements:
Ideal:
- Bachelor of Arts Honours/ Bachelor of Social Science Honours degree in Sociology.
Alternatively:
- Postgraduate Diploma, MA/ MPhil, PhD/ DPhil qualification in Sociology.
- Solid understanding of the South African Further Education and Higher Education environment and regulatory framework
- TeachingLearning theory
- Assessment methods and processes
- TeachingLearning interventions
- Holistic lecturer and student support services
go to method of application »
Duties & Responsibilities:
- Deliver lectures and direct student engagement based on module-specific requirements in line with module pacers.
- Update Learning Management System and provide feedback to students.
- Quality assures lecturer engagement, attendance, and participation to enhance the quality of Teaching-Learning.
- Design, develop and implement module-specific interventions, resources, and capacity.
- Analyse results to assess performance of modules and to identify at risk modules.
- Lecturer orientation in support of student experience in programme and discipline-related themes.
- Convene and manage subject meetings aligned with module pacers and obtain feedback for subject meetings from all Lecturers.
- Develop and design strategies to make modules perform better in conjunction with the Head of Academics.
- Plan interventions to support students through reviewing performance based on an analysis of historic data.
- Conduct quality assurance and monitor delivery according to pacers to drive success rates through consistency of teaching concepts taught.
- Monitor student retention, roll over and dropout rates.
- Participate in campus academic activities and coordinate the implementation of master classes and mock tests across programmes with all lecturers.
- Assist with student registration and orientation as required.
Minimum Requirements:
Qualifications –
- Bacherlors’ Degree; Honours or Advanced Diploma in Graphic Design, Multimedia, Fine Arts.
- Studying towards Masters in Education is added advantage
- Qualification in Education (PGCE or equivalent) or Training and Development an added advantage
- Flair for online lecturing and learning management systems (LMSs) required.
- and Learning Management Systems (LMSs) required.
Experience –
- Minimum 3 years lecturing experience.
- Proven experience of Programme Co-ordination on a modular level
go to method of application »
Duties & Responsibilities:
- Deliver lectures and direct student engagement based on module-specific requirements in line with module pacers.
- Update Learning Management System and provide feedback to students.
- Quality assures lecturer engagement, attendance, and participation to enhance the quality of Teaching-Learning.
- Design, develop and implement module-specific interventions, resources, and capacity.
- Analyse results to assess performance of modules and to identify at risk modules.
- Lecturer orientation in support of student experience in programme and discipline-related themes.
- Convene and manage subject meetings aligned with module pacers and obtain feedback for subject meetings from all Lecturers.
- Develop and design strategies to make modules perform better in conjunction with the Head of Academics.
- Plan interventions to support students through reviewing performance based on an analysis of historic data.
- Conduct quality assurance and monitor delivery according to pacers to drive success rates through consistency of teaching concepts taught.
- Monitor student retention, roll over and dropout rates.
- Participate in campus academic activities and coordinate the implementation of master classes and mock tests across programmes with all lecturers.
- Assist with student registration and orientation as required.
Minimum Requirements:
Qualifications –
- Bachelor of Education Honours
- Studying towards Masters in Education is added advantage
- Qualification in Education (PGCE or Equivalent) or Training and Development an added advantage
- Flair for online lecturing and Learning Management Systems (LMSs) required.
Experience –
- Minimum 3 years lecturing experience.
- Proven experience of Programme Co-ordination on a modular level
go to method of application »
Duties & Responsibilities:
- Deliver lectures and engage students based on module-specific requirements in line with module pacers.
- Manage resources including academic materials and liaising with the Information Centre.
- Update Learning Management System and provide feedback to students.
- Engage and prepare students for assessments, identify at risk students, and develop assessments in accordance with Central Academic Team briefings.
- Monitor student engagement as well as assessment submission with relevant escalation.
- Attend and participate in academic meetings across all faculties.
- Support Part-time Lecturers with faculty requirements.
- Reflect on, review, and analyse student module result.
- Offer academic support to the Programme Coordinator with results analysis and tracking of own modules to assess performance of modules and to identify at risk modules.
- Develop and design Teaching-Learning materials in support of module-specific outcomes.
- Assist with student registration and orientation as required.
- Assist with student registration and orientation as required.
- Research: Conduct scholarly disciplinary based or SOTL Research and deliver set research outputs according to institution / Brand’s research targets and contribute to the Brand’s Teaching-Learning practice; or
- Academic Professional Development: complete a set number of academic professional development interventions per academic cycle (one year) that contribute to the improvement of the Brand’s Teaching-Learning practice and personal professional academic status.
Minimum requirements:
- Bachelor of Educations, Honours NQF Level 8
- Bachelor of Education in Foundation/PGCE NQF Level 7
- 2 to 3 years Lecturing or Formal Tutoring
- 1 to 3 years of industry-specific experience in area of specialisation will be advantageous
go to method of application »
Key Performance Area:
Academic Support
- Academic Development and Performance Monitoring
Teaching & Learning Delivery
- Direct academic student engagement
- Continuous student support and development
- Teaching and learning in and out of the classroom
- Contributes to programme improvements (content and assessments)
Programme Coordination
- Accountable for coordination of students on-boarding
- Coordination of a programme and curriculum review
- Participate in material and assessment development
- Coordination of students’ admissions into programmes
- Coordination of student consultations
- Programme ownership and responsibility
Academic Management and Leadership
- Campus academic performance
- On boarding of all academic and student support staff
- Academic and student support integration
- Campus Timetables
- Creation and promotion of academic culture on campus
Management of resources
- Responsible for recruitment and management of
- Full Time Lecturers
- Independent Contractors
Education
- Bachelor Honours in Business Management or Entrepreneurship
- Post Graduate Diploma in Higher Education would be advantageous.
- Master's degree would be an add advantage
Minimum requirements:
Qualifications
Minimum
- Honour's (NQF Level 8) qualification in any Education discipline
- An undergraduate qualification in Bachelor of Education, specializing in Intermediate Phase
Advantageous
- Master's Qualification (NQF Level 9) in Education or a similar field.
Method of Application
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