Academic Operations Coordinator - JHB at IIE Rosebank College

Duties & Responsibilities:

Client Liaison & Communication

• Consult with students / parents daily to resolve or assist with queries or requests 
• Sustain relationships with external service providers 
• Escalate queries / requests within the campus communication protocol and ensure effective information sharing / referral 
• Prepare communication for notice boards and display in designated areas  
• Inform students / lecturers of all academic planner or timetable changes 
• Capture and update student notes on CAMS 
• Process application for credits and extension of studies 

Academic Admissions and Delivery   

• Implement academic programme updates 
• Attend and assist in departmental meetings 
• Assist and participate in student events on and off campus 
• Process academic queries / requests to ensure timeous feedback; i.e. intercampus transfers, academic credits, subject re-writes, special assignment requests, results, academic material and time table matters, etc. 
• Ensure course entrance requirements are met 
• Refers International Student Applications to designated person on campus 
• Print and distribute lecturer information / material 
• Review Assessment Timetable in conjunction with Academic Operations Officers. 

Academic Administration 

• Collates and verifies orders for education material (students and lecturers).  
• Manages the administration of student files. 
• Administers external institute programmes 
• Manages deadlines for completion of data / spreadsheets for reports. 
• Documents academic query / request processes and outcomes. 
• Compiles graduation lists in conjunction with Academic Operations Officers. 
• Assist campus management and National with graduation. 
• Identifies resources required to run programmes and ensures these are sourced timeously. 
• Reviews assessment timetables in conjunction with Academic Services Officer. 
• Captures timetables, Lecturer and Program Managers (PM) information on ALIAS/ SAM and CAMS. 
• Assist with student and lecturer’s orientation. 
• Assists the manager in setting up the student / lecturer timetables. 
• Assist with student letters for, but not limited to; renewal of Visa / study permits, plagiarism, phase out / pre-requisites and proof of registration. 
• Assist students with extension of studies, internal and external credits, reweights, special and discounted exams, remark of exams/ tests and mishap exams 
• Assist with student with, but not limited to; registration, open days, collection of assignments and filing, assisting with replacement tests and supplementary exams. 
• Assist the team during all Internal and external audits 

Compliance – policy implementation 

• Report deviations via academic query to the management. 
• Give input on the annual policy review process. 

Educational Requirements

• Advanced Certificate / Diploma / Occupational Certificate Level 6 (NQF Level 6) in Business Administration 

Minimum Work Experience

• 2-3 years experience in Administration and customer services