Fresh Roles at MiWay Insurance Limited

What will you do?

• The Outbound Call Centre Agent is responsible for proactively contacting potential and existing MiWay customers to promote insurance products, conduct policy reviews, generate leads, and ensure a positive customer experience.
• The role supports MiWay’s sales, retention, and customer engagement objectives by delivering high‑quality outbound interactions in line with regulatory and performance standards.
• May provide customers with essential and  information regarding products and services. Predictive dialling may be used when contacting the client.  Provides quality service to external and internal customers by ensuring accuracy in recording of data.

Minimum Qualification and Experience

Minimum Qualification 

• Grade 12 / Standard 10 / NQF 4
• RE5 Certificate
• Fully FAIS Accredited (As per Dofa date)

Minimum Experience

• Experience of more than 2 years in telesales environment

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What will you do?

• Under direct supervision, the Lead Generator is responsible for converting third-party sourced leads (from multiple lead providers/aggregators) into qualified quotes and closed policies for short-term insurance (e.g., car, household, personal lines), 
• Educate customers at a high level on MiWay Insurance products and benefits (non‑advisory).Provides quality service to external and internal customers by ensuring accuracy in recording of data.
• This role manages the end-to-end lead lifecycle: from intake and validation, first contact and needs discovery, through to quoting, objection handling, and bind—while ensuring regulatory compliance (FAIS, POPIA, TCF) and exceptional customer experience.

Minimum Qualification and Experience

Minimum Qualifications

• Grade 12 / NQF 4

Minimum Experience:

• A minimum of 6 months sales or customer services work experience (advantageous)
• Previous work experience in sales, lead generation, customer service, telesales, or a call centre environment  (advantageous)
• Previous Short-term Insurance experience (advantageous)

What will make you sucessful in this role: 

• Ability to comfortably speak to new customers telephonically
• Familair with Microsfot tools like Outlook, Word and Excel
• Multitasking skills
• Target driven mindset 
• Attention to detail