Fresh Vacancies at MTN

Responsibilities

Key Activities & Responsibilities

Strategy Enablement

• Contribute to the overall sales strategy by identifying market trends, providing input on product positioning, and suggesting improvements to the sales approach for MTN Ads solutions.
• Lead the end-to-end sales process for complex opportunities, from scoping and solution design to closing deals.
• Stay updated on industry-specific trends and tailor solutions to meet the unique challenges and needs of customers within those sectors.

Operational Delivery (Solution Sales)

• Conduct pipeline management by managing a healthy pipeline of EBU, Sales partner, and Direct Sales opportunities, balancing the workload across multiple deals while ensuring timely and successful deal closures.
• Directly involved in client conversation to shape opportunities and demonstrate the business benefits. Translate solution use cases into compelling pre-sales, RFP and opportunity shaping marketing materials.
• Work closely with Key Account Managers (KAMs) and the Digital/ Industry Advisory team to identify marketable solution priorities and develop a roadmap for target industries and clients.
• Contribute actively to large deal and proposal processes to increase client understanding of the benefits of solution and MTNs’ differentiated ability to deliver.
• Conduct regular capability building sessions with EBU, Sales Partner sales teams to help translate business challenges and opportunities into practical use cases with the use of technical briefings, proof of concepts and architectural design sessions.
• Identify and articulate business value of solutions for MTNs’ target customer organisations through demonstrations and storytelling to provide evidence of business value in the customer environment.
• Develop a portfolio of solutions per priority industry with supporting sales materials.
• Lead solution development and Minimum Viable product (MVP) commercialization in collaboration with cross-functional teams to ensure market relevance.
• Ensure solutions/ wire frames/ PoCs are delivered on time, meet business & technical requirements and are within project budget set by the Solution Sales lead for the specific product/ business solution.
• Catalyse customer adoption of MTN solutions by leveraging EBU industry scenarios.
• Develop and augment a catalogue of solution enabled assets and use cases across industries
• Develop and maintain an effective network of product ecosystem solution partners aligned with client requirements and partner strategy.
• Create and commercialize solutions that deliver business benefits (revenue growth, cost efficiencies, risk management) for target industries.
• Participate in effective interlock processes and ways of work regarding solution development and commercialisation with other core teams.

Customer Engagement & Relationship Building

• Engage directly with customers, including C-suite executives, to understand their needs, position the company’s solutions, and foster trust-based relationships that lead to successful deal closures.
• Drive alignment across teams to support the successful integration and delivery of solutions to the market.
• Work closely with MTN Ads leaders, EBU leaders, Pre-sales and product owner to identify new opportunities and assess the viability of expanding the product portfolio.
• Work with Pre-Sales and product owner teams and Engineers to translate pricing for specific solutions.
• Provide expertise and support to EBU AMs across the Regions, stepping in when deals require a higher level of technical, commercial, and sales acumen, particularly in complex scenarios or engagements with senior client stakeholders.
• Participate in effective interlock processes and ways of work regarding solution development and commercialisation within the identified specialised product/ solution domains.

Governance, Policies, Procedures

• Participate in governance forums and required and ensure solutions/ PoCs developed comply with Architecture and product standards defined
• Work in alignment with Group standards, practices, policies and principles.
• Ensure effective implementation of (and compliance towards) legislative requirements and company policies, processes, and procedures.
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery.
• Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.
• Ensure compliance with SOPs and SLAs and other delivery obligations that directly impact customer experience.
• Facilitate collaboration between internal teams and partners to drive joint initiatives and resolve issues.

Budget Management/ Cost Control

• Identify cost-saving opportunities and efficiency improvements while ensuring that workforce needs are adequately met.
• Identify opportunities to generate additional revenue.

People & Culture Management

• Drives ongoing development of self and facilitates development of communities across the solution area.
• Enable and model healthy employee relations and collaborative teamwork. Coach and guide colleagues where required
• Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
• Take ownership of own personal development plans. Maintain self-development and knowledge in all required areas through learning and research
• Identify own as well as functional training needs.
• Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.
• Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the
• Company’s brand to be the employer of first choice.

Job Competency Card

• Core Competencies Level
• Business and Commercial Acumen: Intermediate
• Sales Acumen: Intermediate
• Customer Relationship Management: Expert
• Adtech and Martech suites: Intermediate
• Industry-specific solution technical Expertise: Expert
• Problem Solving: Intermediate
• Stakeholder Management: Intermediate

Supporting Competencies Level

• Decision Making: Intermediate
• Cross-Functional Collaboration: Expert
• Communication: Intermediate
• Presentation and Facilitation: Intermediate
• Influence: Intermediate

Job Portfolio Focus Degree

• Strategy: Medium
• Operations & Implementation: High
• Team/ People Management: Medium

Collaboration & Influence Degree

• Internal team (Connected Enterprise Solutions Leadership and Team): High
• Product related functions andSegment and Regional Sales teams: High
• External ecosystem (vendors and clients and customers):High

Job Outcomes / Results

• Work with the Solution sales lead on the effective implementation and action plan to ideate, develop, commercialise and industrialise MTN Ads solutions
• across ad Sales agencies, EBU Sales and Account Management Teams, Brands and Media agencies
• Increased revenue growth in line with defined revenue targets.
• High-Quality Customer Engagement
• Efficient Deal Management
• Enhanced winnability of MTN proposals through effective storytelling regarding the benefits of effective solutions and MTN’s differentiated ability to deliver
• Increased capability in sales teams regarding MTN Ads solutions and their benefits to target clients.

Qualifications

Education, Skills and Experience

Education

• 3-year tertiary qualification/ bachelor’s degree in Marketing, Branding Media planning and buying, and Strategy.

Experience

• At least 5 years of technology and business transformation related experience in sales;
• 3-5 years' experience specifically selling or delivering services in a Telco Media, Digital and

Digital performance media.

• 3-5 years’ experience in partnering with business functions to translate business needs into Media and Technology solutions
• Ability to deliver multiple solutions
• Worked across diverse cultures and geographies advantageous.
• Experience working in a medium to large organisation.

Skills

• Strong consultative skills & negotiation skills
• Excellent verbal and communication skills
• Possesses flexibility to work in a fast paced, dynamic environment
• Reporting, storytelling & presentation skills
• Strong technical proficiency in product related technology

Apply Before 09/11/2025

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Responsibilities

Key Activities & Responsibilities

Segment Management

• Develop and implement segment strategies aligned to business goals
• Identify growth opportunities within the segment through data-driven insights.
• Drive the effective implementation of MTN SA’s post-paid segment value propositions, focusing on post-paid products, promotions, propositions, GTM, customer experience design, ensuring maximum market penetration, growth, and profitability.
• Understand the relevant market and customer behavioural needs, trends, and develop relevant postpaid promotions to meet those needs.
• Manage, monitor, and optimise the customer experience (internal and external) of the segment at all touch points.

Value Propositions Development

• Work inter-functionally to define the MTN SA’s post-paid segment promotions, products and propositions (focused, insights-based end-to-end) and collaborate within the function in bringing these value propositions to market.
• Development of value propositions using quantitative and qualitative customer insights.
• Review and provide input into the business cases for these value propositions.
• Work inter-functionally with product, pricing and commercial teams to design products, promotions and propositions that meet the needs of the relevant segment.
• Drive and manage the implementation of MTN SA‘s postpaid segment customer products, promotions and propositions ensuring alignment to MTN SA’s overall Customer Value Proposition and MTN Group strategy.

Go To Market (GTM)

• Drive continuous improvement across the teams’ ability to leverage data to drive marketing strategy to deliver market and regionally focused experiences.
• Ensure periodic review and updates of MTN SA’s postpaid segment demographic and psychographic profile.
• Ensure quality control and maintenance of GTM artefacts (e.g. documents and toolkits).
• Implement the GTM workflow/management system within the sub-function.
• Propose market research areas aimed at acquiring intelligence on the preferences and behavioural patterns of the country’s post-paid segment, which needs to be achieved in close collaboration with business intelligence.
• Provide input to the product development community for MTN SA and MTN Group.
• Ensure replication of products from the product development community in MTN SA.

Customer Experience

• Ensure that the blueprint for enablers to customer experience framework is suited to the postpaid segment at MTN SA – including, but not limited to, real-time customer
• management technologies, and network performance.
• Benchmark and monitor, in conjunction with Finance and other related departments, the local post-paid customer economics (costs to serve) and business cases to ensure optimal return on investment of activities.
• Manage local reporting, metrics and post-paid segment market insight research modelling to ensure consolidated and consistent views as it relates to the

MTN Customer Experience.

• Drive postpaid NPS and manage dynamics for the postpaid segment.
• Participate in the implementation of strategic initiatives locally, drive the roll out and participate in regular third-party audits; and
• Understand current business rules and operations relating to post-paid customer experience and recommend improvements where necessary.

Collaboration / Coordination

• Manage inter-functional relations to ensure synergy across the various subdivisions.
• Liaise with the Brands and Communications division in defining effective channels for communicating approved initiatives aimed at creating awareness in the post-paid segment.
• Ensure collaboration with other sub-functions and departments to enhance key elements of the consumer business model; and
• Ensure the team collaborates with Quality Assurance and Internal Audit teams to perform periodic quality and process audits.

Operational Delivery

• Operationally execute the segment business plan, focusing on the customer promotions, aligned with the GTM model
• Ensure synergy across all the relevant functional areas through effective management of inter-functional relations and activities.
• Ensure that local business requirements for key post-paid Customer Value Management (CVM) are defined, including campaign management and measurement systems.
• Manage the implementation of marketing frameworks for post-paid segments and ensure that it is increasing brand presence across the customers in this segment; and
• Manage the segment delivery of all monthly promotions and platforms, ensuring that all briefs are finalised and communicated within the timelines
• provided and content is accurately represented.

Performance

• Review performance of activities against agreed KPIs (including but not limited to customer acquisition, retentions, ASPU, churn, usage and NPS) and compliance to SLAs, make recommendations for improvement and implement approved initiatives to ensure enhanced performance.
• Create and monitor plan for continuous improvement.

Reporting

• Report on a monthly and quarterly basis to management relating to progress made within this sub-division and in accordance with the measurement metrics set by the organisation.
• Report on an ad hoc basis on specific projects as and when necessary
• Review and report on post implementation performance for all implemented products, promotions and propositions.

Governance, Policies and Procedures

• Ensure effective implementation of (and compliance towards) company policies, processes, and procedures. Put effective methods and standards in place in alignment with aforementioned
• Oversee and ensure the establishment of systems and practices in order to comply with best practices, legislation or other regulations and guidelines
• Raise and escalate issues affecting portfolio and governance as appropriate
• Set up and maintain a rigid Governance framework for customers experience and the delivery of products and services
• Establish a strong working relationship and appropriate governance through input into steering and working committees aligned with IT, CBU, EBU and international
• Review and identify key risks, issues, and dependencies and set mitigation actions

Continuous Improvement

• Ensure continuous improvement and innovation at process and procedure level
• Conduct the relevant analysis of market knowledge, trends and competitive information.
• Consider and recommend enhancements for sales performance and processes and initiate remedial action where defects are evident
• Recommend changes in products, service, and policy by evaluating results and competitive developments
• Initiate change to continually improve all aspects of service delivery and drive continuous improvement as an important element of service delivery
• Explore new technologies and options for including new sales online offerings and align with strategy, business acquisitions and partnerships to identify these opportunities and suitable partnerships

People Leadership/ Management

• Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
• Create and implement personal development plans
• Define the divisional KPAs and KPIs that will be cascaded down to each area
• Manage Performance and identify training needs. Coach and guide subordinates
• Enable and model healthy employee relations and collaborative teamwork
• Manage diversity, develop, and embed an Employment Equity plan for the business area
• Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management
• Act as an ambassador by living the MTN Brand values and vital behaviours and changing and influencing employees’ behaviour
• Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organisation. Build the Company’s brand to be the employer of first choice

Job Competency Card

• Core Competencies Level
• Strategic: Thinking Expert
• Stakeholder Management: Expert
• Critical thinking and problem-solving: Expert
• Business Development: Intermediate
• Customer Communications: Expert
• Customer Sales Journey: Expert
• Customer Experience: Expert

Supporting Competencies Level

• Decision Making: Expert
• Co-ordination & Planning: Expert
• Collaboration: Expert

Job Portfolio Focus Degree

• Strategy: Medium
• Operations & Implementation: High
• Team/ People Management: Medium

Collaboration & Influence Degree

• Consumer functions/ Direct Sales subdivision/ Product Development Board: High
• Channels team and CPA team: High
• External contractors, partners and suppliers: Medium
• Commercial Operations BUs: High

Job Outcomes / Results

• Improved competitive advantage
• Increased revenue and market share growth
• Increased quality of the customer-journey experience (well-defined sales journey)
• Improved collaboration with other business units
• Improved monitoring and tracking of Dealer performance
• Improved stakeholder relations
• Enhanced customer service
• Improved viability and sustainability of accounts

Qualifications

Education, Skills and Experience

Education

• Minimum of 3-year degree/diploma qualification in relevant field or related

Experience

• Minimum 5 years of relevant work experience in a global/multinational business environment (understanding of emerging markets advantageous)
• Manager track record of 3 years or more, with at least 1 year in the relevant sector/industry
• Experience in designing customer value propositions with a focus on products and promotions, driving the implementation of the GTM at an operational level, is advantageous
• Experience in continuous improvement through the implementation of best practices
• Worked across diverse cultures and geographies, advantageous

Skills:

• Advanced proficiency in MS Word, MS Excel and MS PowerPoint.
• Strong analytical skills and data-driven thinking
• Ability to work cross functionally in order to achieve desired results.

Apply Before 09/11/2025

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Job Description

• Designing, mapping, and optimization of business processes in line with enterprise objectives and standards.
• Apply Lean, Six Sigma, and industrial engineering principles to identify inefficiencies and propose improvement opportunities.
• Assist in evaluating and preparing business processes for automation in collaboration with technical teams.
• Contribute to the creation and maintenance of standardized process documentation, SOPs, and performance metrics.
• Collaborate with cross-functional teams to support process improvement initiatives and change adoption.
• Maintain and update process repositories, documentation libraries, and governance records.
• Monitor process performance and support continuous improvement efforts through data analysis and stakeholder feedback.

Responsibilities

Process Design, Analysis, and Optimisation

• Capture AS-IS and TO-BE business processes using BPMN
• Conduct process mapping, basic time-and-motion studies, and root cause analysis to identify inefficiencies.
• Define and support implementation of process KPIs and measurement frameworks.
• Leverage data from systems, logs, and reports to identify performance gaps, bottlenecks, and opportunities for optimisation.
• Use data-driven insights to priorities improvements and inform process design recommendations.
• Elicit and analyse existing processes through JAD sessions, structured walkthroughs, and observations.
• Align business processes with system capabilities and operating model requirements.
• Critically assess information from multiple sources to distinguish between stated requirements and underlying business needs.

Process Automation and Enablement

• Identify manual, repetitive processes that are suitable for automation and assist with initial feasibility assessments.
• Document process rules, exception paths, and dependencies required for RPA and workflow automation design.
• Liaise with the Automation and AI teams to support the design and testing of automated workflows.
• Track progress of automation implementations and support post-deployment business readiness and user training.
• Assist in defining business success measures and collecting data to assess the impact of automation initiatives.

Standards, Templates, and Governance

• Develop and maintain standard operating procedures (SOPs), templates, and process governance documents.
• Evaluate process improvement and automation opportunities submitted by business units.
• Ensure all process artefacts are version-controlled and aligned with MTN’s enterprise standards.
• Support adherence to process quality and documentation standards across business units.
• Highlight deviations from defined standards and escalate as required for corrective action.

Delivery Capability Enablement

• Apply process engineering techniques such as SIPOC, value stream mapping, and fishbone analysis to support team deliverables.
• Participate in team training and knowledge sharing sessions to uplift process capability maturity.
• Support the documentation and sharing of lessons learned and best practices across optimisation teams.

Process Portfolio and Prioritization

• Contribute to the enterprise process optimisation backlog by identifying and capturing improvement ideas.
• Collaborate with demand managers, IS teams, and delivery leads to align improvements with available capacity.

Stakeholder Engagement and Change Management

• Work with business units, analysts, and process owners to validate process maps, gather feedback, and support improvements.
• Support rollout and change activities by preparing process handover packs, training guides, and communication material.
• Assist in documenting user feedback and supporting ongoing stakeholder engagement and adoption monitoring.

Continuous Improvement and Monitoring

• Track process performance against KPIs post-implementation and support updates to improve effectiveness.
• Participate in benefit realization reviews and assist in gathering evidence of impact.
• Support the institutionalization of a continuous improvement culture through feedback loops and process updates.

Information Management and Reporting

• Maintain and update a central repository of approved business process documentation and artefacts.
• Ensure process metrics and status updates are tracked, reported, and fed into enterprise dashboards.
• Support traceability of process changes from business requirement through to implementation and benefit realization.
• Contribute to reporting on business process optimisation, automation, and quality assurance initiatives.

Qualifications

Education:

• Bachelor’s degree/BTech in industrial engineering, Chemical Engineering, or a related field.
• Relevant certifications in process improvement, business analysis, or quality management are advantageous. 

Certification in:

• Lean Six Sigma Yellow Belt required; Green Belt is advantageous.
• SAFe or Agile Fundamentals certification is advantageous.
• Exposure to Robotic Process Automation (e.g., UiPath, Blue Prism) or workflow tools is beneficial.

Experience:

Minimum of 3–5 years’ work experience, including:

• 2–3 years’ experience in business process design, process analysis, or industrial engineering within a medium to large organisations.
• Hands-on experience with documenting, analyzing, and improving business processes using recognized methodologies (e.g., Lean, Six Sigma).
• Exposure to or participation in automation projects (e.g., RPA, workflow digitization) is desirable.
• Experience using process modelling tools such as Visio, ARIS, or similar platforms.
• Familiarity with agile ways of working and collaborative delivery environments is beneficial.
• Strong skills in gathering requirements, preparing documentation, and analyzing process data.
• Experience in a telecommunications or technology-driven environment is advantageous but not required

Apply Before 09/05/2025

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Job Description

• The Commercial Analyst: Devices is a key support role within the Devices Organization at MTN South Africa, reporting to the Commercial Manager. This role contributes to the effective management of supplier relationships and supports MTN’s ambition to be the Most Favoured Partner in the South African market.
• The analyst is responsible for assisting in the execution and tracking of commercial elements within supplier contracts, including rebate and pricing support, to ensure competitive in-market pricing.
• The role also supports the delivery of core commercial objectives such as market share growth, customer experience excellence, and value extraction from supplier engagements through data analysis, reporting, and operational coordination.

Responsibilities

Partnership Support and Coordination

• Support the Commercial Manager in coordinating strategic partnerships across the MTN SA ecosystem.
• Assist in tracking partnership objectives and maintaining alignment with internal stakeholders.
• Maintain records and dashboards for supplier engagements and partnership performance.

Supplier and OEM Engagement Support

• Assist in the implementation of the Supplier Engagement and Management Framework.
• Track OEM financial commitments and support the management of supplier funding budgets.
• Prepare reports and presentations for supplier reviews and internal meetings.

Value Creation Tracking

• Support the development and tracking of value creation initiatives with OEMs.
• Align OEM activities with the commercial calendar and assist in monitoring delivery timelines.
• Commercial Performance Monitoring
• Track and report on key commercial KPIs such as:
• OEM rebates earned vs Cost of Good Purchased
• Price elasticity

Vendor Funding and Compliance Support

• Ensure compliance with Supplier LOAs and assist with documentation and reporting.
• Support invoicing processes for marketing support, rebates, and pricing support.
• Assist in financial accruals, collections, and compliance tracking.

Planning and Forecasting Assistance

• Contribute to the integration of device-related inputs into the 3-Year Long Range Plan.
• Collaborate with cross-functional teams to gather data and insights for planning.

Market and Product Insights

• Monitor market trends and competitor activity in the devices space.
• Support the introduction of new products by coordinating with internal and external stakeholders.

Qualifications

• A bachelor’s degree in Business/ Commerce

Experience

• Minimum 3–5 years of experience in performance analytics, operations intelligence, or business insights, ideally within telecoms or consumer electronics.
• Strong proficiency in analytics tools (e.g., Power BI), data extraction, and Excel modelling.
• Understanding of devices business models, including vendor management and sales channels
• Strong presentation, communication, and stakeholder management skills.

Apply Before 09/11/2025

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Job Description

Intelligence

• Manage and grow MTN’s device market share through in-depth analytics and competitive market understanding.
• Conduct ongoing market research on competitor pricing and device strategies.
• Recommend pricing strategies and tactical interventions to improve MTN’s market competitiveness and share.

Operations and Performance

• Report on channel supply and demand to ensure optimal stock allocation and availability.
• Deliver accurate and timely month-end reporting on device sales, distribution, and performance metrics.
• Monitor and report on slow-moving and obsolete (SLOB) devices and propose targeted sell-out strategies to reduce inventory risk.

Responsibilities

Market Research & Competitor Intelligence

• Conduct in-depth market research and competitive analysis of key Mobile Network Operators (MNOs) including Vodacom, Telkom, Cell C, Rain, and emerging MVNOs.
• Monitor market trends, pricing strategies, and digital service innovations to identify opportunities and threats.
• Provide strategic recommendations to MTN leadership on potential adjustments to product offerings, pricing models, and customer engagement strategies to maintain market leadership.
• Ensure continuous visibility of market movements and regulatory developments to support proactive decision-making.

GfK Data Quality Assurance

• Perform rigorous quality control analysis on GfK reporting to ensure data integrity, consistency, and reliability.
• Collaborate with internal and external stakeholders to validate methodologies and resolve discrepancies.
• Implement data hygiene protocols and establish automated checks to uphold Medium standards of reporting accuracy.

Weekly GfK Device Market Reporting

• Prepare and deliver comprehensive weekly reports on device market performance using GfK data.
• Medium light key trends, market share shifts, and brand performance across various price bands and channels.
• Provide actionable insights to support sales, marketing, and supply chain planning.

SLOB (Slow-Moving and Obsolete) Inventory Management

• Develop and maintain SLOB reporting to identify underperforming devices across the channel.
• Recommend targeted interventions such as bundling, promotional campaigns, or redistribution strategies to accelerate sell-through.
• Support inventory optimization and working capital efficiency.

SLOB (Slow-Moving and Obsolete) Inventory Management

• Compile and analyze stock-in-channel data across retail, distribution, and warehouse networks.
• Track sell-in vs. sell-out performance, inventory aging, and channel fill rates.
• Provide insights to inform replenishment strategies and reduce overstocking or stockouts.

Retailer Forecast Accuracy Reporting

• Evaluate the accuracy of retailer sales forecasts by comparing projected vs. actual performance.
• Identify patterns of overor under-forecasting and collaborate with retail partners to refine forecasting models.
• Drive continuous improvement in demand planning and supply chain alignment.

People (Learning & Growth) Perspective

• Contribute to a Medium performing team by sharing knowledge, training and development in subject matter expertise.
• Ensure open communication channels with team members, contribute and participate in change management interventions where necessary.
• Aim to achieve and meet KPIs and ensure regular performance feedback is received, and performance related perspectives is provided to Performance Manager that will enhance performance standards.
• Continuously seek self-professional development to hone skills and capabilities in a versatile and evolving digital landscape.
• Track and self-evaluate performance and identify training and development requirements and opportunities to continuously improve stakeholder collaboration, quality of work and productivity.

Qualifications

• A bachelor’s degree in Business/ Commerce, Marketing, Sales or a related field
• MBA or masters is advantageous

Experience

• Minimum 5–7 years of experience in performance analytics, operations intelligence, or business insights, ideally within telecoms or consumer electronics.
• Proven experience in managing a small team and leading cross-functional initiatives.
• Strong proficiency in analytics tools (e.g., Power BI), data extraction, and Excel modelling.
• Understanding of devices business models, including vendor management and sales channels
• Strong presentation, communication, and stakeholder management skills.

Apply Before 09/11/2025

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Job Description

• The core purpose of this job is the development, optimization, and management of all content for MTN’s Consumer website. In this role, the content manager will work closely with the Senior Manager: Platform Content to develop a channel and content strategy. They will be responsible for the implementation of these strategies according to global industry best practice. 
• A key role will be to optimize content across all website categories and work closely with the Corporate Affairs, Brand Communication and Marketing teams to deliver content that drives business KPIs across brand sentiment and revenue.
• In this capacity, they will be responsible for publishing all content using the Content Management System (CMS).
• They will work closely with the Production Squad and develop and inspire the development of first-class content along with other content formats inclusive of videos, infographics, blogs, and data visualization to ensure optimal delivery of content to target audiences.

Responsibilities

Strategic Planning and Development

• Strategy and Analytics: They will develop and oversee an integrated consumer website content strategy that encompasses editorial governance, and metrics, aligned with the business’s overall objectives.
• They will manage the day-to-day processes for sourcing information, analysing, and creating content.
• Manage the measurement systems that actively measure, manage, optimize, and communicate the performance of the content put out by the business against the business’s operational objectives and strategies.
• Research: This person plays an active role in research and formulates questionnaires and surveys, gathering information from key stakeholders in the Consumer Business Unit to determine the scope of work and key metrics of the different segments. Also, they will conduct research on the competitive environment and gather market data for the business and use the results to come up with well-informed topics and themes for further content creation.

Strategic Implementation

• Consultancy: This person will be the main point of contact in the team managing the consumer web content and attend marketing and business meetings. They will play a consultancy role for the leads in the different consumer segments offering strategic counsel in their content planning, development, as well as overall strategies for key events and projects inclusive of major business conferences, and other key initiatives.
• Collaboration: They will play a collaborative role by partnering with the marketing team to support marketing activities such as product branding, content, and communication messages. They will also partner with the sales team for developing sales content and the identification of target consumers and identify potential markets.
• Content management: They will be responsible for uploading, updating, creating, and publishing all content using the CMS. They will define process and services to organize, store and optimize content, including asset management, analytics & quality assurance
• Distribution: Managing the quality assurance on all content, managing the publishing & syndication of content to internal and external partners/systems to ensure consistent messaging across channels
• Optimisation: Apply SEO best practice and track and measure the performance of all web content.

Strategic Management and Leadership

• Apply advanced subject matter knowledge to solve common and complex online content issues, within a broad framework
• Manage new Online Content initiatives through the Online Content team
• Partner across Online Channels and Products and Commerce to drive collaborative projects to completion and enable a cohesive customer experience across all Marketing touchpoints

Governance

• Tactical meetings - Prepare and contribute close-out feedback for the Review & Retrospective Forum to demonstrate delivered work and progress made against tactical Content goals set (bi-weekly / weekly)
• Prepare and contribute metric content and intel to the Round Up Forum to facilitate key decisions and attend to issue escalations
• Chair “Stand Up” meetings to set context for the upcoming day’s work for the Online Content team
• Participate and provide input into any other cross-functional tactical meetings
• Escalations: Manage and resolve complex escalations that have detrimental impact on critical paths of Online Content delivery
• Discuss potential solutions to persistent issues experienced by the Online Content Team that require formal resolution

Performance

• Co-own all web content metrics, targets and KPI’s to measure performance against MTN Strategy targets
• Review performance against agreed KPI’s and suggest corrective actions to mitigate missed targets
  Report Generation - Compile detailed monthly reports for the Senior Manager relating to progress made.
• Compile detailed reports for specific “special projects”, as and when necessary
• Provide detailed progress reports on Content outcomes to Senior Management
• Budget Management - Manage and optimise allocated budget, by keeping all expenditure in line with the agreed budget
• Maintain cost effectiveness through the effective monitoring of costs and determine initiatives to optimise resources

Qualifications

Education:

• Degree or Diploma in Online Marketing / Content Marketing

Experience:

• 3-5 years or more experience in website content management. Experience in Drupal will be advantageous.
• Experience in SEO (Search Engine Optimisation) is a must
• Ability to conceptualize, scope and execute projects to strict deadlines. Self-motivated individual with strong, demonstrable bias for action.
• Experience in a high-paced consumer facing online environment is advantageous
• Working across diverse cultures and geographies is advantageous
• Experience working in a medium to large global / multinational organisation
• In-depth understanding of Content- Management Systems, basic front-end development skills will be beneficial
• Willing to think outside the box and challenge the status quo
• Ability to work and lead effectively in a fast-paced, dynamic telco environment

Apply Before 09/12/2025

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Responsibilities

Strategic Initiative Enablement

• Support MTN Group’s Tax strategy, driving its execution and ensuring alignment with the Group’s overall objectives and standards.
• Support Group-led strategic initiatives such as business separation, reorganisation, or market expansion by executing tax-related workstreams, including data modelling, compliance diagnostics, and policy integration.

Regulatory Change Execution

• Drive the operational implementation tax regulatory requirements across Group markets.
  Translate policy changes into practical process improvements, system requirements, and
  compliance mechanisms.

Operating Model Implementation

• Implement elements of the Group’s future-state tax operating model, extending top rocess harmonisation, shared service contributions, and SOP rollouts. Identify opportunities for continuous improvement in operating model efficiencies to enable better management of tax requirements across group and within Opcos.
• Document and standardise all transformation deliverables to enable replication across markets ensuring that document control, access and ongoing updates are management effectively.

Transformation Project Delivery

• Manage assigned transformation initiatives from initiation to completion. Identify opportunities to fast-tack delivery through deliberate and focused stakeholder engagement interactions with Boost.
• Drive initiatives that include system upgrades, workflow redesign, documentation, and user adoption. Proactively track milestones, resolve bottlenecks, and escalate critical risks.

Change Management & Capability Support

• Support execution of Group-led change initiatives through content creation, training material development, and rollout planning. Partner with HR and Finance and Technology transformation teams to ensure tax impacts are appropriately reflected and adopted.

Reporting and Governance Delivery

• Generate dashboards, project trackers, and reporting templates to monitor transformation progress. Prepare regular updates for the GM, Exco, and Project Steering Committees, ensuring stakeholder visibility and engagement.

Qualifications

Education:

• Minimum 4-year degree in Accounting, Finance, or Tax or Business Strategy
• CA(SA), MBA or relevant postgraduate qualification (advantageous)

Experience:

• At least 7 years tax transformation, finance systems implementation, or tax advisory
• Proven experience executing transformation workstreams, especially tax systems and policy change
• Proven experience in independently managing implementations in complex business environments complex
• Strong command of analytics platforms and data automation tools
• Experience working in cross-functional, matrixed environments, influencing senior stakeholders, and mobilizing execution across diverse teams

Capabilities:

• Strategy Implementers, Decisive Problem Solver, Best Practice Value Creator
• Culture and Change Champion, Guiding People Manager, Relationship Builder
• Results Achieve, Operationally Astute

Functional Competencies:

• Regional and International Tax Laws
• Tax Accounting and Audit
• Tax Planning Reporting and Analytics
• Tax Optimisation

Apply Before 09/11/2025

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Qualifications

Education:

• Minimum 4-year degree in Accounting/Finance/Tax
• CA(SA), CPA, or equivalent professional qualification
• Masters, MBA or relevant postgraduate qualification (advantageous)

Experience:

• Minimum of 10–15 years of post-qualification experience in Group Tax
• 5 years senior management experience or more; with at least 3 years in relevant sector / industry /area of specialisation (understanding emerging marketsm advantageous)
• Proven experience in driving tax transformation and system modernisation in multinationalmenvironments
• Worked across diverse cultures and geographies
• Experience working in cross-functional, matrixed environments, influencing senior stakeholders, and mobilising execution across diverse teams
• Experience in tax strategy for M&A and cross-border restructuring
• Working knowledge of OECD Pillar 2, BEPS, and multi-jurisdictional tax regimes
• Knowledge of corporate governance and board reporting standards

Capabilities:

• Strategy Formulator, Decisive Problem Solver, Innovative Value Creator
• Culture and Change Champion, Inspiring People Leader, Relationship Builder
• Results Achiever, Operationally Astute

Functional Competencies:

• Regional and International Tax Laws
• Transfer Pricing
• Tax Accounting and Audit
• Tax Planning Reporting and Analytics
• Tax Optimisation
• Mergers and Acquisition

Apply Before 09/10/2025

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Job Description

Mission/ Core purpose of the Job

• The Business Analyst's (Limited Duration Contract) mission is to serve as the critical bridge between business needs and technical delivery, ensuring that projects deliver real value by translating stakeholder objectives into clear, actionable requirements.
• In this role, the BA partners closely with cross-functional teams, facilitating ideation through design thinking, decomposing high-level objectives into user stories, and validating solutions against agreed success factors.
• By maintaining rigorous requirements governance and leveraging AI-powered tools to enhance productivity, the BA ensures that each initiative is aligned with strategic goals, delivered on time, and measured against meaningful KPIs.

Key Mission Elements:

• Elicit, clarify and document business requirements, user stories, and acceptance criteria.
• Partner with stakeholders and technical teams to drive end-to-end solution delivery.
• Define project success factors and metrics to track achievement of business objectives.
• Lead design thinking workshops to foster innovative, fit-for-purpose solutions.
• Validate and manage requirements throughout the delivery lifecycle, including UAT facilitation.

Context (Global influences, environmental / industry demands, organisational mission etc.)

• Highly dynamic and fluctuating telecommunications industry
• Highly competitive market with new and established competitors
• Fast moving industry
• Legislative changes
• Changes in the global GSM and ICT market affects developments in future revenue environments
• Interdependency of systems and the need to understand other systems
• Changes in the business, will impact on the business plan, processes, and reporting
• High cross-functional dependency to deliver timeously
• Compliance requirements from MTN Group for the various disciplines that include planning, reporting, commissions management and revenue accounting and assurance

Responsibilities

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Requirements Management

Performance Areas:

• Elicit, analyse and document stakeholder and business requirements (epics, features, user stories)
• Define the problem statement, opportunity or constraint. Conduct pre-session research to understand the motivating factors, business objectives and desired future state.
• Facilitate design-thinking workshops to ideate and prototype solution designs
• Decompose epics into prioritised, well-formed user stories with clear acceptance criteria
• Collaborate on functional specifications, context diagrams, “As-Is”/“To-Be” process maps and system designs
• Conduct Risk Analysis in understanding the risks associated with achieving the future state and mitigation strategies. Unpack project scope and define boundaries
• Manage requirements changes: impact assessments, governance, and sign-off
• Perform analysis across Process, Organisation, People, Information, and Technology dimensions
• Define benefits-tracking requirements to monitor value delivery on initiatives
• Enforce business analysis standards and documentation best practices
• Ensure compliance with SAFe Agile methodology and EPMO governance frameworks
• Leverage AI-powered tools (e.g., MS Copilot) to accelerate analysis and documentation

Key Outputs:

• Approved BA artefacts and a prioritised backlog of user stories
• Workshop artifacts (journey maps, prototypes, decision logs)
• Change-request log with impact assessments and formal approvals
• Report on a weekly basis to management and cross-functional teams relating to progress made within business analysis activities
• Testing & Quality Assurance

Performance Areas:

• Author UAT test cases and facilitate UAT sessions
• Track defects, verify fixes against requirements, and report severity to stakeholders

Key Outputs:

• UAT test plan, test scripts, and sign-off sheets
• Defect log with severity ratings and resolution status
• Process Mapping & Improvement

Performance Areas:

• Map and analyse business processes (“As-Is” and “To-Be”), with defined business rules.
• Identify improvement and automation opportunities, and recommend optimisations

Key Outputs:

• “As-Is” and “To-Be” process maps

Qualifications

Job Requirements (Education, Experience and Competencies)

Education:

• 3 year diploma or degree
• Diploma in Business Analysis
• Relevant Agile qualification is required (SAFe, or scrum, Kanban agile foundation course)
• Certification in Design Thinking Frameworks is preferred
• Facilitation certification is essential

Experience:

• Minimum 5 years of proven experience in requirements elicitation, gathering, documentation, and management. This experience should include analyzing business needs and providing solutions. Familiarity with an agile environment is essential.
• Proven experience in facilitating white-boarding sessions with cross-functional teams and working on large-scale technology projects
• At least 2 years’ experience of conducting design thinking workshops and working in an Agile environment
• Experience in Modelling techniques and methods is required
• Working experience of design thinking requirements definition is essential
• At least 2 years’ experience working in an Agile environment is essential
• Telecommunications industry experience beneficial

Behaviours, Skills and competencies

Behaviours and competencies required to be successful in the role (Qualified candidates for this important position will therefore need to demonstrate the following):

Behaviours

• Adaptability & Resilience: Flexibly responds to shifting priorities and maintains performance under pressure.
• Proactiveness & Continuous Learning: Takes initiative to seek out new knowledge, share best practices, and mentor others.
• Customer Service Mindset: Focuses on internal stakeholder satisfaction and continuously improves service quality.
• Exploring Possibilities & Innovation: Actively investigates emerging trends and proposes novel approaches.
• Critical Thinking & Problem-Solving Mindset: Questions assumptions, assesses risks, and recommends evidence-based solutions.

Skills

• Requirements Analysis & Design: Translates business needs into clear requirements, user stories, and solution designs.
• Business Process Improvement: Maps, analyses, and optimizes end-to-end value-stream processes.
• Presentation & Communication Skills: Confidently articulates concepts, facilitates meetings, and tailors messages to diverse audiences.
• Interpersonal & Collaboration Skills: Builds rapport, fosters teamwork, and navigates stakeholder dynamics.
• Planning, Organising & Time Management: Manages multiple tasks, prioritises responsibilities, and ensures timely completion of deadlines.
• Stakeholder Engagement, Influence & Negotiation: Aligns competing interests, secures buy-in, and manages change requests.
• Prompt Engineering for Documentation: Crafting precise, context-rich prompts to generate or refine requirements, user stories, and test cases via generative AI tools.
• AI-Assisted Process Mapping: Leveraging AI to draft “As-Is” and “To-Be” process flows, then reviewing and adjusting outputs for accuracy.
• AI-Powered Analysis Automation: Using features in tools like Copilot to accelerate tasks—e.g., bulk-formatting acceptance criteria, generating decision-log templates, or auto-drafting stakeholder reports.

Competencies

• Business Analysis Planning & Monitoring: Plans, schedules, and tracks analysis activities to ensure on-time delivery and scope control.
• Design Thinking & Problem Solving: Facilitates ideation workshops and creatively resolves complex challenges.
• Analytical & Conceptual Thinking: Deconstructs problems, identifies patterns, and creates high-level conceptual models.
• SAFe Agile Methodology: Applies Agile frameworks, ceremonies, and lean principles for iterative delivery.
• Articulating Information Clearly: Documents requirements, produces diagrams, and creates concise reports.
• Technology Awareness & Emerging Trends: Stays current with AI tools and digital advances that enhance productivity.

Collaboration (Formal and Informal Relationships)

Responsibility towards:

• MTN SA Enterprise Portfolio Management Office
• Executive Team
• General Managers
• Technical Teams

Quality Standards

Responsibility towards:

• EPMO Governance Standards: Internal templates, checklists, and sign-off procedures defined by the EPMO to ensure compliance and traceability.
• IIBA BABOK® Guide: Industry standard for business analysis practices, offering guidelines for requirements elicitation, analysis, and lifecycle management.
• PMI PMBOK® Guide: Project management standard that outlines quality management processes and requirements planning within project lifecycles.
• SAFe® Lean-Agile Principles: Quality-centric agile framework emphasizing built-in quality, continuous integration, and continuous delivery practices.

Apply Before 09/12/2025

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Responsibilities

Key tasks 

 Risk Assessment:

• Conduct quantitative risk assessments and scenario analyses to evaluate the potential impact of various external and/or internal business risks.
• Consider medium and long term (1- 5 years) implications of risk actions on the viability of the business from a broad perspective 
• Consider the impact of solutions on other areas of the business, as well as the interdependency of units 
• Drive best practice, continuous improvement and innovation at process and procedure level within the Risk Management unit 
• Construct, implement and fine-tune methods, processes and systems to enhance effectiveness and meet organisational goals 
• Develop and maintain risk metrics and dashboards for stakeholders.

Model Development and Optimization:

• Design and develop statistical, financial or econometric models to assess risk to assess risk at a strategic and operational level.
• Develop predictive models for operational risk (e.g., network downtime or IT outages), financial risks, and customer behavior (e.g., churn or payment default).
• Build and maintain scenario-based models to assess risks related to evolving technologies and business changes in the telecommunications industry.

Quantitative Risk Modelling:  

• Develop and implement robust quantitative models to measure risks associated with financial exposures, operational incidents, fraud, and business performance.
• Apply statistical techniques and machine learning algorithms to assess network risks and predict system failures.
• Conduct Value-at-Risk (VaR), scenario analysis (Monte Carlo simulations), and sensitivity analysis to assess business vulnerabilities under adverse conditions.
• Analyze network and system performance data to quantify risks related to outages, congestion, or downtime, and propose mitigation strategies.
• Conduct financial risk analyses to forecast potential impacts on revenue from customer churn, market competition, or credit defaults.

Scenario Stress Testing:

• Perform stress testing under various adverse scenarios, including macroeconomic shocks, regulatory changes, and market shifts, to evaluate their impact on company operations and financial health.
• Develop simulation models to assess the effectiveness of risk management strategies in different scenarios.

Data-Driven Decision Support:

• Analyze large datasets to extract meaningful insights
• Work closely with data engineering teams to ensure high-quality, consistent data is used in all modeling efforts.
• Utilize telecommunications data (customer behavior, network performance, billing data) to identify risk exposure and improve risk management decisions.
• Build and maintain risk dashboards to visualize key quantitative metrics for stakeholders.

Stakeholder Collaboration:

• Work with cross-functional teams— commercial business units, finance, operations, network, RAFM, marketing, and regulatory — to ensure business decisions are informed by risk analysis.
• Communicate risk models and insights to internal stakeholders.
• Translate complex quantitative models and risk findings into actionable insights for to non-technical stakeholders (senior management and business leaders ) in a clear and actionable manner.
• Develop regular risk reports to communicate quantitative risk profiles and propose data-driven strategies for risk reduction.

Enterprise Risk Management 

• Align operational targets to business strategy 
• Consider medium and long term (1- 5 years) implications of risk actions on the viability of the business from a more broad perspective 
• Consider the impact of solutions on other areas of the business, as well as the interdependency of units 
• Drive best practice, continuous improvement and innovation at process and procedure level within the Risk Management unit 
• Construct, implement and fine-tune methods, processes and systems to enhance effectiveness and meet organisational goals 
• Utilise appropriate models for analysing potential risks to the business, taking a 360 degree view of the organisations risk profile 
• Consider local conditions, as well as competitor activity to create competitive advantage 
• Give input into benchmarking local and international risk management best practices and strategies 
• Manage resources (people, finances and products), taking local conditions into considerations 
• Give input into the development of risk management policies and procedures 

Budget Management 

• Provide input into forecasting, planning, and development of the budget for the unit 
• Manage and optimise the budget, ensuring all expenditure is in line with the agreed budgets 
• Monitor costs and determine initiatives to optimize resources 

Reporting 

• Ensure preparation of ERM reports to stakeholders when required (i.e. Risk exposure reports, Exco reports) 
• Prepare all necessary reports required for MTN SA and Subsidiaries 

Project Management 

• Drive the implementation, tracking, monitoring of projects under your control 
• Contract management in line with Procurement Policies 
• Co-ordinate project reporting 
• Ensure effective implementation of the integrated project management model 

Business Analysis 

• Perform MTN SA Business Analysis in line with the methodology and guidelines 
• Commercial and financial acumen
• Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance 
• Ensure that benchmarking is conducted with other companies and organizations within and outside the industry. 
• Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity 
• The ability to assess and quantify risks in various business processes, products, or investments. This may involve using risk assessment methodologies like Monte Carlo simulations, Sensitivity Analysis, Value at Risk (VaR), stress testing, or scenario analysis.

Supervisory / Leadership / Managerial Complexity: 

• Promote risk management competence throughout the organisation 
• Liaise constantly with Senior Management within MTN on various risk matters especially tracking ownership and mitigation of risk items identified 
• Provide training to management and staff, as required 
• Manage the delivery of you own portfolio of deliverables with the added responsibility of managing subordinates 
• Interact with senior management in MTN SA, and obtain buy-in from people in the organisation regarding risk issues 
• Leadership will entail influencing, coaching, education, guidance and performance monitoring of subordinates and risk champions to ensure ownership and implementation of risk management strategies 
• Build professionalism, loyalty and commitment to the organisation 
• Communicate actively and effectively resolving any potential conflicts that may arise in the organisation 
• Display insight into leadership style and how it impacts on performance positively and negatively 
• Have the self insight and flexibility to adapt to different situations 
• Manage boundaries that separate units in order to optimise workflow 
• Live the MTN Brand 

Qualifications

Education: 

• Bachelor’s Degree in a Quantitative discipline such as Finance, Mathematics, Statistics, Data Science, Engineering.
• An “A” or “B” grade in Mathematics at Matric.
• Master’s or other related advanced degrees are advantageous.
• Membership of a Professional body

Experience: 

• Minimum of 5 years of experience in quantitative risk analysis, financial modelling, or statistical risk assessment in telecommunications, finance, or technology sectors 
• 3 years’ experience working in a large organization

Technical Skills:

• Proficiency in statistical programming languages (e.g., Python, R, SAS) for quantitative modelling and analysis.
• Strong understanding of machine learning techniques for predictive analytics and anomaly detection.
• Expertise in SQL for querying large data sets; experience with big data tools (e.g., Hadoop, Spark) is a plus.
• Familiarity with quantitative risk measures such as VaR, Expected Shortfall, and Monte Carlo simulations.
• Experience with risk dashboards and data visualization tools like Tableau or Power BI.
• Advanced level proficiency in Microsoft Excel

Soft Skills:

• Strong analytical and problem-solving skills with attention to detail.
• Excellent written and verbal communication skills for conveying complex concepts to both technical and business audiences.
• Collaborative mindset with the ability to work across departments and adapt to a fast-paced environment

Apply Before 09/12/2025