Analyst - Intelligence Operations and Performance.Commercial Operations SA at MTN

Job Description

Intelligence

• Manage and grow MTN’s device market share through in-depth analytics and competitive market understanding.
• Conduct ongoing market research on competitor pricing and device strategies.
• Recommend pricing strategies and tactical interventions to improve MTN’s market competitiveness and share.

Operations and Performance

• Report on channel supply and demand to ensure optimal stock allocation and availability.
• Deliver accurate and timely month-end reporting on device sales, distribution, and performance metrics.
• Monitor and report on slow-moving and obsolete (SLOB) devices and propose targeted sell-out strategies to reduce inventory risk.

Responsibilities

Market Research & Competitor Intelligence

• Conduct in-depth market research and competitive analysis of key Mobile Network Operators (MNOs) including Vodacom, Telkom, Cell C, Rain, and emerging MVNOs.
• Monitor market trends, pricing strategies, and digital service innovations to identify opportunities and threats.
• Provide strategic recommendations to MTN leadership on potential adjustments to product offerings, pricing models, and customer engagement strategies to maintain market leadership.
• Ensure continuous visibility of market movements and regulatory developments to support proactive decision-making.

GfK Data Quality Assurance

• Perform rigorous quality control analysis on GfK reporting to ensure data integrity, consistency, and reliability.
• Collaborate with internal and external stakeholders to validate methodologies and resolve discrepancies.
• Implement data hygiene protocols and establish automated checks to uphold Medium standards of reporting accuracy.

Weekly GfK Device Market Reporting

• Prepare and deliver comprehensive weekly reports on device market performance using GfK data.
• Medium light key trends, market share shifts, and brand performance across various price bands and channels.
• Provide actionable insights to support sales, marketing, and supply chain planning.

SLOB (Slow-Moving and Obsolete) Inventory Management

• Develop and maintain SLOB reporting to identify underperforming devices across the channel.
• Recommend targeted interventions such as bundling, promotional campaigns, or redistribution strategies to accelerate sell-through.
• Support inventory optimization and working capital efficiency.

SLOB (Slow-Moving and Obsolete) Inventory Management

• Compile and analyze stock-in-channel data across retail, distribution, and warehouse networks.
• Track sell-in vs. sell-out performance, inventory aging, and channel fill rates.
• Provide insights to inform replenishment strategies and reduce overstocking or stockouts.

Retailer Forecast Accuracy Reporting

• Evaluate the accuracy of retailer sales forecasts by comparing projected vs. actual performance.
• Identify patterns of overor under-forecasting and collaborate with retail partners to refine forecasting models.
• Drive continuous improvement in demand planning and supply chain alignment.

People (Learning & Growth) Perspective

• Contribute to a Medium performing team by sharing knowledge, training and development in subject matter expertise.
• Ensure open communication channels with team members, contribute and participate in change management interventions where necessary.
• Aim to achieve and meet KPIs and ensure regular performance feedback is received, and performance related perspectives is provided to Performance Manager that will enhance performance standards.
• Continuously seek self-professional development to hone skills and capabilities in a versatile and evolving digital landscape.
• Track and self-evaluate performance and identify training and development requirements and opportunities to continuously improve stakeholder collaboration, quality of work and productivity.

Qualifications

• A bachelor’s degree in Business/ Commerce, Marketing, Sales or a related field
• MBA or masters is advantageous

Experience

• Minimum 5–7 years of experience in performance analytics, operations intelligence, or business insights, ideally within telecoms or consumer electronics.
• Proven experience in managing a small team and leading cross-functional initiatives.
• Strong proficiency in analytics tools (e.g., Power BI), data extraction, and Excel modelling.
• Understanding of devices business models, including vendor management and sales channels
• Strong presentation, communication, and stakeholder management skills.

Apply Before 09/11/2025