(LDC) Analyst - Business Analyst Enterprise Programme Management Office.Commercial Operations SA at MTN

Job Description

Mission/ Core purpose of the Job

• The Business Analyst's (Limited Duration Contract) mission is to serve as the critical bridge between business needs and technical delivery, ensuring that projects deliver real value by translating stakeholder objectives into clear, actionable requirements.
• In this role, the BA partners closely with cross-functional teams, facilitating ideation through design thinking, decomposing high-level objectives into user stories, and validating solutions against agreed success factors.
• By maintaining rigorous requirements governance and leveraging AI-powered tools to enhance productivity, the BA ensures that each initiative is aligned with strategic goals, delivered on time, and measured against meaningful KPIs.

Key Mission Elements:

• Elicit, clarify and document business requirements, user stories, and acceptance criteria.
• Partner with stakeholders and technical teams to drive end-to-end solution delivery.
• Define project success factors and metrics to track achievement of business objectives.
• Lead design thinking workshops to foster innovative, fit-for-purpose solutions.
• Validate and manage requirements throughout the delivery lifecycle, including UAT facilitation.

Context (Global influences, environmental / industry demands, organisational mission etc.)

• Highly dynamic and fluctuating telecommunications industry
• Highly competitive market with new and established competitors
• Fast moving industry
• Legislative changes
• Changes in the global GSM and ICT market affects developments in future revenue environments
• Interdependency of systems and the need to understand other systems
• Changes in the business, will impact on the business plan, processes, and reporting
• High cross-functional dependency to deliver timeously
• Compliance requirements from MTN Group for the various disciplines that include planning, reporting, commissions management and revenue accounting and assurance

Responsibilities

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Requirements Management

Performance Areas:

• Elicit, analyse and document stakeholder and business requirements (epics, features, user stories)
• Define the problem statement, opportunity or constraint. Conduct pre-session research to understand the motivating factors, business objectives and desired future state.
• Facilitate design-thinking workshops to ideate and prototype solution designs
• Decompose epics into prioritised, well-formed user stories with clear acceptance criteria
• Collaborate on functional specifications, context diagrams, “As-Is”/“To-Be” process maps and system designs
• Conduct Risk Analysis in understanding the risks associated with achieving the future state and mitigation strategies. Unpack project scope and define boundaries
• Manage requirements changes: impact assessments, governance, and sign-off
• Perform analysis across Process, Organisation, People, Information, and Technology dimensions
• Define benefits-tracking requirements to monitor value delivery on initiatives
• Enforce business analysis standards and documentation best practices
• Ensure compliance with SAFe Agile methodology and EPMO governance frameworks
• Leverage AI-powered tools (e.g., MS Copilot) to accelerate analysis and documentation

Key Outputs:

• Approved BA artefacts and a prioritised backlog of user stories
• Workshop artifacts (journey maps, prototypes, decision logs)
• Change-request log with impact assessments and formal approvals
• Report on a weekly basis to management and cross-functional teams relating to progress made within business analysis activities
• Testing & Quality Assurance

Performance Areas:

• Author UAT test cases and facilitate UAT sessions
• Track defects, verify fixes against requirements, and report severity to stakeholders

Key Outputs:

• UAT test plan, test scripts, and sign-off sheets
• Defect log with severity ratings and resolution status
• Process Mapping & Improvement

Performance Areas:

• Map and analyse business processes (“As-Is” and “To-Be”), with defined business rules.
• Identify improvement and automation opportunities, and recommend optimisations

Key Outputs:

• “As-Is” and “To-Be” process maps

Qualifications

Job Requirements (Education, Experience and Competencies)

Education:

• 3 year diploma or degree
• Diploma in Business Analysis
• Relevant Agile qualification is required (SAFe, or scrum, Kanban agile foundation course)
• Certification in Design Thinking Frameworks is preferred
• Facilitation certification is essential

Experience:

• Minimum 5 years of proven experience in requirements elicitation, gathering, documentation, and management. This experience should include analyzing business needs and providing solutions. Familiarity with an agile environment is essential.
• Proven experience in facilitating white-boarding sessions with cross-functional teams and working on large-scale technology projects
• At least 2 years’ experience of conducting design thinking workshops and working in an Agile environment
• Experience in Modelling techniques and methods is required
• Working experience of design thinking requirements definition is essential
• At least 2 years’ experience working in an Agile environment is essential
• Telecommunications industry experience beneficial

Behaviours, Skills and competencies

Behaviours and competencies required to be successful in the role (Qualified candidates for this important position will therefore need to demonstrate the following):

Behaviours

• Adaptability & Resilience: Flexibly responds to shifting priorities and maintains performance under pressure.
• Proactiveness & Continuous Learning: Takes initiative to seek out new knowledge, share best practices, and mentor others.
• Customer Service Mindset: Focuses on internal stakeholder satisfaction and continuously improves service quality.
• Exploring Possibilities & Innovation: Actively investigates emerging trends and proposes novel approaches.
• Critical Thinking & Problem-Solving Mindset: Questions assumptions, assesses risks, and recommends evidence-based solutions.

Skills

• Requirements Analysis & Design: Translates business needs into clear requirements, user stories, and solution designs.
• Business Process Improvement: Maps, analyses, and optimizes end-to-end value-stream processes.
• Presentation & Communication Skills: Confidently articulates concepts, facilitates meetings, and tailors messages to diverse audiences.
• Interpersonal & Collaboration Skills: Builds rapport, fosters teamwork, and navigates stakeholder dynamics.
• Planning, Organising & Time Management: Manages multiple tasks, prioritises responsibilities, and ensures timely completion of deadlines.
• Stakeholder Engagement, Influence & Negotiation: Aligns competing interests, secures buy-in, and manages change requests.
• Prompt Engineering for Documentation: Crafting precise, context-rich prompts to generate or refine requirements, user stories, and test cases via generative AI tools.
• AI-Assisted Process Mapping: Leveraging AI to draft “As-Is” and “To-Be” process flows, then reviewing and adjusting outputs for accuracy.
• AI-Powered Analysis Automation: Using features in tools like Copilot to accelerate tasks—e.g., bulk-formatting acceptance criteria, generating decision-log templates, or auto-drafting stakeholder reports.

Competencies

• Business Analysis Planning & Monitoring: Plans, schedules, and tracks analysis activities to ensure on-time delivery and scope control.
• Design Thinking & Problem Solving: Facilitates ideation workshops and creatively resolves complex challenges.
• Analytical & Conceptual Thinking: Deconstructs problems, identifies patterns, and creates high-level conceptual models.
• SAFe Agile Methodology: Applies Agile frameworks, ceremonies, and lean principles for iterative delivery.
• Articulating Information Clearly: Documents requirements, produces diagrams, and creates concise reports.
• Technology Awareness & Emerging Trends: Stays current with AI tools and digital advances that enhance productivity.

Collaboration (Formal and Informal Relationships)

Responsibility towards:

• MTN SA Enterprise Portfolio Management Office
• Executive Team
• General Managers
• Technical Teams

Quality Standards

Responsibility towards:

• EPMO Governance Standards: Internal templates, checklists, and sign-off procedures defined by the EPMO to ensure compliance and traceability.
• IIBA BABOK® Guide: Industry standard for business analysis practices, offering guidelines for requirements elicitation, analysis, and lifecycle management.
• PMI PMBOK® Guide: Project management standard that outlines quality management processes and requirements planning within project lifecycles.
• SAFe® Lean-Agile Principles: Quality-centric agile framework emphasizing built-in quality, continuous integration, and continuous delivery practices.

Apply Before 09/12/2025