Fresh Vacancies at Peermont Global

Job Purpose

To manage and coordinate daily hospitality activities and operations, supervising staff members, and adhere to company policies, standards, and procedures.

Qualifications

• Grade 12 qualification (Matric)
• Formal qualification such as a Hotel School Diploma or University Degree directly related to Food & Beverage will be an advantage

Minimum Requirements

• 5 years Food & Beverage Management experience in at least a minimum three-star operation in a senior position
• Computer literate in Microsoft Word and Excel is required
• Knowledge of Micros, Opera Food & Beverage and Opera Sales & Catering, Searchlight Transaction Portal, knowledge will be an added advantage.
• Excellent communication skills required

Main Responsibilities

• Effectively manage, control and direct Food & Beverage division.
• Manage all Food & Beverage outlets & Banqueting.
• Ensure effective communication to all persons by working closely with Groups & Conventions, National Sales, F & B Control, Kitchen and Finance.
• Responsible in ensuring food hygiene and safety standards.
• Control of all F&B areas in accordance with the policies and procedures of the company.
• Plan, organise and direct administrative service within all divisions to ensure maximum productivity, co-ordination, communication and work performance.
• Personally oversee all VIP events.
• Ensure IR/HR policies and procedures are applied consistently throughout the F&B department.
• Control Costs
• Maximise Profitability
• Effective business processes that support the achievement of company hospitality goals and objectives
• Ensure satisfied guests and return business
• Maintain sustainable competitive edge.
• Maintain The Hotel Standards

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Job Purpose

To provide a prompt and efficient service to both incoming and internal guest calls, ensuring Guest Satisfaction. Respond to guest questions and complaints, keeping the customer satisfaction at the core of every decision and behaviour. To be the liaison between Peermont and its current and potential guests.

Qualifications

• Matric / Grade 12
• 1-2 years’ experience in a call centre;

Minimum Requirements

• Excellent communication skills;
• Strong customer service orientation;
• High level of integrity and confidentiality;
• Previous knowledge of online betting would be an advantage;
• Must be able to work shifts;
• Knowledge and interest in various sporting disciplines.

Main Responsibilities

• Responsible for acting as a liaison between customers and the company;
• Assisting with complaints, errors, account queries, billing, cancelations, and other queries;
• Escalate matters that are not able to be resolved or are identified as priority issues;
• Signing up new customers and activation of accounts;
• Communicating with customers and verifying account information;
• Accurate capturing of customer data;
• Quickly and professionally ascertain the customers problem or reason for calling;
• FICA verification;
• Assisting customers with the placement of bets, refunds, or cancellations;