Fresh Vacancies at Santam Insurance

CAREER OPPORTUNITY

• This career opportunity is available at Santam’s Motor Claims Department (South Region: Western Cape, Eastern Cape, Northern Cape and Free State) for a Motor Claims Service Consultant - Abuntex who will be based in FNB Building, Bloemfontein

WHAT WILL YOU DO?

• The purpose of this position is to process all the allocated Motor Claims and make them ready for an assessor to be appointed. CSC is the first point of contact for all claims and will be responsible for all queries on motor claim. This will include communication with the client, Intermediary and or Service Provider.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

• Manage workload and instructions from system through any communication and or documents.
• Work closely with your team 
• Required to check completeness and correctness of documents
• Responsible for all actions to get claim assessment ready and the appointment of the assessor
• Contact clients or intermediaries telephonically to obtain outstanding information and provide updates on claim progress.
• Required to follow up on claims to receive digital images and or any documentation necessary for Assessment
• Handle complaints, queries, all interaction with clients, Intermediaries, Service Providers, internal stakeholders, Relationship Managers, Underwriters, either by telephone or by email
• Create services on Claims Center system for rental 
• Responsible for arranging, manage rental requests, extensions & terminations
• Attend to your Review and daily activities on the Claims Center system

QUALIFICATIONS AND EXPERIENCE

• Matric
• Fully computer literate (MS Office)
• 2 - 4 years’ claims experience
• Any previous claims handling, pre-support and or post support experience is advantageous
• Knowledge of Abuntex, BPM, Claims Center and Codeplex (SPM) will be an advantage

KNOWLEDGE AND SKILLS 

• Ability to verify and interpret policy and appraisal detail.
• Good communication skills.
• Telephonic skills.
• Ability to handle conflict and negotiate.
• Basic business ethics. 

PERSONAL ATTRIBUTES 

• Problem solving.
• Information Seeking
• Producing creative solutions.
• Adapting to changing circumstances.
• Performing under pressure.
• Deciding & initiating action.
• Teamwork and cooperation
• Customer Service Orientation

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CAREER OPPORTUNITY

• A position has become available for a Motor Desktop Assessor and will be based in the Motor Claims department at the Park Town, Johannesburg offices.

WHAT WILL YOU DO?

• Determine the quantum and merit of segmented motor claims by performing investigations, verifying the description of the event with the loss, negotiating with (client, intermediary, and service providers) and settlement of claims within a delegated threshold and according to contract conditions.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

• Assess motor damage accurately using images, reports, and supporting documentation. 
• Make repair versus replace decisions that are technically sound and cost-effective. 
• Maintain high estimating accuracy and minimize claim leakage. 
• Achieve agreed turnaround times and productivity targets. 
• Ensure compliance with company policies, regulations, and governance requirements. 
• Detect and escalate potential fraud indicators where appropriate. 
• Deliver excellent service to customers, brokers, and internal stakeholders. 
• Contribute to improved claims outcomes through continuous learning and process improvement. 
• Support profitability by controlling repair costs while ensuring quality repairs and customer safety.

QUALIFICATIONS AND EXPERIENCE

• Matric / Grade 12 
• Degree, Diploma or Certificate in Mechanical related studies or Automotive/ equivalent Mechanical or Automotive Body Repair Qualification (e.g. Qualified Panel Beater, Mechanic, Spray Painter, etc.) 
• VDQGBSA membership 
• Abuntex / Audatex Trained 
• 3 years’ experience in motor assessing 
• Technical skills & policy wording interpretation, product training and claim system training obtained through various training and courses would be advantageous.

KNOWLEDGE AND SKILLS 

• Telephonic, negotiation and conflict handling skills
• Basic business ethics and financial principles related to claims
• Time management
• Change management 

PERSONAL ATTRIBUTES 

• Deciding and initiating action
• Client Service Orientation
• Teamwork and support
• Building relationships
• Communication
• Flexibility and adaptability
• Cultivates innovation
• Performing under pressure
• Analytical thinking
• Presenting and communicating information

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WHAT IS THE OPPORTUNITY?

• Are you a bold, ambitious graduate ready to shape your world?
• We’re looking for exceptional young talent eager to make a difference.
• Our 24-month Graduate Programme is the perfect launchpad for your career—combining structured learning, hands-on experience, mentorship, and exposure to real business challenges.
• You’ll be supported every step of the way as you grow your skills, connect with fellow graduates and senior leaders, and immerse yourself in the Santam culture.
• This is your opportunity to lead, learn, and leave your mark.
• Ready to take the leap? Apply now and start building the future you’ve imagined.

PROGRAMME INFORMATION

• What you can expect
• Customised Onboarding
• Your first 100 days will include a structured onboarding experience, featuring accredited learning modules to set you up for success
• FutureFit Competencies

Build essential skills for the modern workplace:

• Creativity & problem-solving
• Analytical thinking
• Resilience
• Navigating ambiguity & complexity
• Digital fluency
• Leadership Development
• Gain exposure to key leadership attributes that will prepare you for future roles.

Technical Expertise

• Hands-on experience in specialised areas of short-term insurance aligned to your career path.

Mentorship & Coaching

• Receive guidance from subject matter experts through business-driven learning projects.

WHO CAN APPLY?

• We are looking for exceptional young talent (between the ages of 22 – 30) who want to make a difference.

Applicants must not have more than 1 years’ work experience and must be in possession of a degree in the following fields:

• Finance / Commerce / Risk
• Computer/Data Science/ Information Systems
• Actuarial Science / Mathematical Statistics
• Industrial / Electrical /Mechanical Engineering / Law
• Applicants with post-graduate qualifications (Honours) are welcome to apply.

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CAREER OPPORTUNITY

• An exciting permanent opportunity has become available within Santam Client Solutions for a Client Engagement Adviser -Retention Adviser to join the Client Engagement Team . The successful incumbent will be based at our offices in Tygervalley, Cape Town.

WHAT WILL YOU DO?

• The responsibility of the retention adviser is to retain clients while offering world class products and services and achieving targets efficiently and professionally. The successful candidate must demonstrate resilience, ambition and enthusiasm as well as passion for their work and Santam.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

• Retain clients by leveraging persuasive skills to identify and address their needs.
• Create opportunities for retention by proactively engaging with clients who have unpaid debit orders.
• Reinstating cancelled policies by applying effective persuasion techniques.
• Address inquiries and ensure client retention through exceptional customer service.
• Educate clients on Santam Direct’s product features, billing processes, service offerings and overall value.
• Meet monthly key performance metrics and adhere to workforce management protocols.
• Drive marketing campaigns through upselling and cross-selling initiatives.
• Research competitive pricing and policy services to provide clients with suitable comparisons and options.
• Perform additional duties as required.

QUALIFICATIONS AND EXPERIENCE

• RE Qualification
• FAIS compliant (150 credits)
• 3 years’ experience in Personal Lines insurance: Retentions

KNOWLEDGE AND SKILLS

• Exceptional negotiation and persuasion abilities
• Strong verbal and written communication skills
• Excellent interpersonal and networking capabilities
• Proven track record of adherence to quality standard and compliance
• Strong client service orientation
• Ability to thrive under pressure
• Sound judgement and decision-making skills
• Attention to detail
• Self-motivated with a proactive approach
• Capability to work independently

COMPETENCIES

• Adaptability
• Analytical thinking
• Results-driven mindset
• Conflict resolution
• Emotional self-regulation
• Strong customer service orientation
• Technical proficiency
• Time Management
• Team collaboration

SPECIFIC REQUIREMENTS

• There will be a probationary period of three (3) months, which consists of the following two phases:
• There will be a six (6) week training period after which your knowledge will be assessed; and
• On the job evaluation phase during with progress will be measured against your ongoing ability to meet s set target.