Jobs at FNB South Africa

Job Description

• To effectively apply established sales techniques within the assigned area to meet sales targets, strengthen client relationships, and contribute to team success through consistent performance and customer engagement.

Hello Future External Sales and Service Advisor Lead

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are You Someone Who Can

• Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

You Will Be An Ideal Candidate If You Have

• Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
• Completed First Level Regulatory Examination

You Will Have Access To

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

You Will Be a Match If You Are

• Achievement of targets for business.
• Understand, read, and anticipate the market and clients’ needs to design and deliver innovative, customized value adding solutions to portfolio of clients.
• Deliver exceptional service that exceeds clients’ expectations through proactive, innovative, and appropriate solutions.
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships.
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant sales targets.
• Understand reasons for and comply with governance in terms of legislation and audit requirements.
• Retrieve all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale. Source new leads through external contacts and other channels to increase customer base if required.
• Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
• Deliver the end-to-end client management process through continuous engagement with the client on process milestones, selling the FNB value proposition, facilitating the application process on behalf of the client, prepare the proposal to credit, manage internal dependencies, close the deal and manage post sales queries when relevant.
• Analyse competitor information gathered and ensured active monitoring of market trends and influences. Identify new business opportunities that impact on the industry.
• Track, control, and influence sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity and sales requirements.
• Manage own development to increase own competencies.

Additional Requirements

• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.

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Job Description

• To ensure there is implementation of the Group’s compliance frameworks and programmes in consultation with business ensure conformance and adherence with regulations and delivers through a team of Compliance resources/specialists.
• Ensure adherence of organisation policies and procedures, especially regulatory and ethical standards.

Perform regular audits, design control systems and help to design and implement company policies.

• Control expenditure and identify process improvements to contain and reduce costs.
• Provide input into the budget and manage and report on budget usage that reflects delivery of planned work within agreed parameters.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data.
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability.
• Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map.
• Research, enable and consult on improvements and opportunities to harness technology and platform enablement.
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.
• Monitor customer feedback reports and align processes to maximise efficiencies.
• Analyse and interpret regulation and legislation and using a risk-based approach. Identification and risk rating of applicable laws and regulations for responsible business units.
• Development and implementation of compliance/legislative universe for responsible business units.
• Development and implementation of Compliance Risk Management Plans (CRMPs) for core legislative and regulatory provisions.
• Compiling monitoring plans indicating the compliance monitoring methodology used and the frequency thereof.
• Compiling monitoring reports on the results of monitoring.
• Incident reporting, to ensure timeous escalation of compliance risks and incidents Interpret regulation and legislation and assist business units with practical implementation thereof.
• Advise and provide guidance to management on systems, policies, processes and controls implemented to enable compliance.
• Research and communicate applicable legislative developments to all stakeholders.
• Assist with the promotion of a culture of compliance and awareness and actively participating in compliance projects and training initiatives.
• Provide training on regulatory requirements to channels.
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
• Ensure implementation of relevant policies, governance and practice standards across the business.
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findigns and changes.
• Develops an understanding of risks and risk management approaches.
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
• Educates others and makes suggestions for improvements.
• Networks and participates in specialist risk forums where required.
• Provide input into the development of the business area tactical strategy in achievement of the overall business strategy.
• Develop and implement an area operational plan in achievement of Business objectives.
• Responsible for implementing and enforcing the organisation's or business units' compliance programme.
• Maintains awareness of regulatory framework and specific obligations within Financial Advisory and Intermediary Services (FAIS) Act, code of conduct, and requirements.
• Consults on an on-going basis with operational managers to ensure conformance with applicable laws and regulations covering diverse fields.
• Manages, oversees and monitors Financial Advisory and Intermediary Services (FAIS) compliance to ensure that representatives comply with all financial soundness requirements, licence conditions and annual levies.
• Performs statistical sampling and monitoring.
• Maintains register of representatives and informs Registrar of any changes. May have supervisory responsibilities. May be responsible for the control of the Know Your Customer (KYC) / Anti-Money Laundering and Anti-Money Laundering Foreign Account Tax Compliance Act (FATCA) / Automatic Exchange of Information (AEOI) regulations. Analyses the received documents and interacts with the investor, client, intermediary to advise if received KYC documents are acceptable.
• Ensures compliance with and oversight of ongoing statutory regulatory requirements. This responsibility includes monitoring and validation of investor files, technical and documentary support to investor teams, updating of operational procedures and participation in compliance committees.
• Leads the AML/KYC team and organises its operations in terms of resources and development
• Develop, encourage and nurture collaborative relationships across area of specialisation.
• Display and encourage an appreciation of teamwork and inclusivity.
• Manage team performance in achievement of business objectives.
• Participate in planned activities that are appropriate for own and employee development.

You Will Be An Ideal Candidate If You Have

• NQF7 or Related Degree

You Will Have Access To

• Opportunities to network and collaborate
• A challenging working environment that is progressive and agile
• Opportunities to innovate where initiative is taken and owned end to end

We Can Be a Match If You Are

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment