Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
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Job Summary
- Provide complex advice and support in facilitating long term strategy development.
Job Description
- Business Development: Conduct and facilitate strategic and market analytics to drive out customer and business insights. Extract key intelligence to present to the Management on a monthly basis to support their strategy definition and tactical change decision making.
- Business Strategies and Planning: To facilitate and develop targeted segment specific strategies
- Research: Investigate and embark on a continuous market scanning to identify and stay abreast of market trends and activities to inform opportunities for new or enhanced products and services
- Stakeholder Management: Develop relationships with business leadership, and ensure that business improvement recommendations are monitored and sustained.
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
End Date: October 14, 2025
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Job Summary
- Are you passionate about software quality and eager to kickstart your career in testing? Join our dynamic team as a Junior Test Analyst and play a key role in ensuring our applications meet the highest standards of functionality and performance.
Job Description
Key Responsibilities
- Prepare and execute test plans and test cases.
- Perform functional, regression, integration, system, and user acceptance testing.
- Log and track defects using tools like JIRA or Azure DevOps.
- Collaborate with developers and business analysts to ensure comprehensive test coverage.
- Participate in Agile ceremonies including daily stand-ups, sprint planning, and retrospectives.
- Document test results and contribute to continuous improvement.
- Support User Acceptance Testing (UAT) and post-deployment verification.
Qualifications and experience
- Diploma or Degree in Computer Science, Information Systems, or a related field.
- 2+ years of experience in software testing or quality assurance.
- Familiarity with testing tools and bug tracking systems.
- Basic understanding of SDLC and Agile methodologies.
- Exposure to automation tools is a plus.
Advantageous.
- Banking experience
- ISTQB Foundation Level Certification.
- Experience with SQL and basic scripting.
- Knowledge of APIs and web services testing.
Education
- Bachelor's Degree: Information Technology
End Date: October 14, 2025
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Job Summary
- Design & deliver fit for purpose, business strategy-aligned, high impact, cross domain technology solution blueprints & associated solutions.
Job Description
Architecture
- Leverage a solid & deep understanding of the organization strategy to identify, design & deliver relevant, scalable, testable, re-usable technology solutions
- Work with the broader architecture tam to analyse customer requirements & current state business capabilities to support the specification / framing ‘of the business problems we are aiming to solve’ with each solution design or solution evolution
- Leverage expertise in analytical & creative problem solving to synthesise a solution design (build a solution from its components) beyond the analysis of the problem
- Participate in design thinking processes to successfully deliver solution blueprints & associated roadmaps
- Create components of complex end to end solution blueprints / lower complexity solution blueprints & ensure these can be implemented across all phases of the initiative life-cycle (ideation through to product launch & commercialization)
- Contribue to the design & implementation of detailed feasibilities & business cases
- Leverage a strong engineering background to make the right choices or contribute to the choices to be made in solution design – this knowledge includes but is not limited to: domain driven design, loosely coupled integration, microservices and other modern software design practices
- Work with project / program management teams to design solution roadmaps through which the solution can be implemented across all phases of the initiative life-cycle (ideation through to product launch and commercialization)
- Work embedded, as part of a delivery team, to ensure the successful design & implementation of solution blueprints or components thereof
- Ensure that the detail of the solution (across all architecture domains) is accurate to the implementation of the initiative, true to the bank’s architectural principles/preferences, implementable by the different teams involved in the solution
- Work as part of embedded delivery teams to conduct solution reviews, code reviews, testing and other disciplines associated with solution design & delivery
- Ensure a solid understanding of emerging & evolving architectural principles
- Contribute to the architecture body of knowledge
- Contribute to the design & evolution of architectural principles and preferences
People
- Participate in peer & dev team reviews (code, solution, testing etc.) and transfer knowledge and capability across delivery teams for improved solutioning & evolving architectural practices
- Build & evolve the architectural capability of Delivery teams across the business – through active coaching & information / knowledge sharing
- Work as a high performance contributor as part of agile delivery teams across the organization & continuously improve skills & knowledge in agile / other practices for successful delivery
Financial, Risk & Governance
- Proactively identify solution design & delivery risk & associated mitigating strategies throughout the development / initiative lifecycle
- Apply the organization risk & governance frameworks
- Ensure solution designs align to the organisations regulatory, compliance & governance frameworks
- Proactively involve / engage chapter & guild leads in solution decision making, applying an enterprise wide lens to product & service development
- Deliver on time & on budget (always)
Education
- Bachelor's Degree: Information Technology
End Date: October 15, 2025
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Job Summary
- Role will be focused on financial planning and analysis (FP&A) and reporting of management information within central CIB Financial Decision Support (FDS). This central team provides continuous decision support for Exco and senior management within CIB.
- The Finance Analyst performs financial planning, analysis and reporting in an accurate, complete and timely way; and continuously seeks to improve operations by scaling automated financial processes to doing deep dive and trend analyses to crafting financial solutions aligned to all appropriate controls, business financial health and growth objectives.
- The Finance Analyst equips finance and business leadership with sound financial information to support decision making at all levels.
- The Finance Analyst of the business enables achieving the operational objectives of the business by building an agile finance enablement to transform, to bring stewardship, financial integrity & insights to the current state of the business & its future possibilities to deliver on the new operating model and to achieve the business objectives.
- The Finance Analyst co-creates Finance capabilities required to lead to exponential growth and business effectiveness.
Job Description
Job Description
- Serve as a subject matter expert on financial data integrity, accounting processes, reconciliations’, analysis and reporting for end-to-end Financial Planning and Management in the business area.
- Develop and sustain knowledge and experience on the end to end processes, including relevant systems within scope of work.
- Responsible for continuous operational excellence and real-time responsiveness of finance to enable business to achieve growth and profitability objectives.
- Prepare for all cycles in advance and ensure adequate engagement with the relevant finance and business teams.
- Focus on information-driven performance improvement and formulate data into easy access standardised views.
- Ensure that the CFO is appraised of key financial issues that need to be raised with executive leadership to enable integrity and timely management the BU.
- Identify and innovate operating practices to optimize the function. Embrace digital solutions and ddopt what’s ‘best for absa’ approach in finance practices.
- Drive continuous process efficiency, financial rigor and controls.
- Have a holistic eco-system view of business, that is, geography, customer, channel and product in developing information views of business.
- Book of work contribution: Build innovative finance business case financial information, insights and benefits tracking’s’ solutions to continuously inform management decisions.
- Transform and evolve Finance planning, tracking and control processes.
- Know BU financial ambitions and balance sheet aspirations of CIB in performance reporting.
- Contribute to the effectiveness of the core finance processes for CIB Finance (annual planning, forecasting, and reporting).
- Understand and integrate Treasury, Risk, and Finance data from a BU perspective, where appropriate.
- Maintain stewardship and excellence which drives performance and sustainable growth through preservation of financial integrity.
- Be an active force for good in society through business execution.
- Contribute to BCM & cybersecurity processes relevant to the BU and finance execution.
- Build trust in the finance function through the creation of a single source of financial information which is corroborated by related management information sources and alignment to the agreed accounting principles, methodologies, and underlying data are correctly applied.
- Generate innovative easy to comprehend progress reports for leaders on their strategic agenda, short-term and long-term plans and investments, operational success metrics, efficiencies, risks and mitigations.
- Interact with the stakeholders to agree minimum quality standards, as well as an agreed method of communicating and resolving any identified quality deficiencies in the reporting process.
- Own the process of delivery of high-quality information for regular and ad-hoc enhanced reporting to agreed requirements, timelines, and standards.
- Act in line with the correct governance and control frameworks across the Finance team, as well as for proactively addressing any deficiencies and exceptions.
- Develop and implement control procedures as deficiencies or exceptions are identified which support the production of error-free reports. Assess and drive improvement of business accounting practices and policies.
- Take a commercial view on business and provide contextual insights into performance reports.
- Generate finance narratives and insights driving business; and build pioneering new propositions.
- Ensure appropriate, quality and timeous delivery of accurate financial and non-financial management information to support business objectives and expectations, including appropriate financial and non-financial metrics, valid and insightful comments and packaging the information in a relevant and appropriate manner.
- Deliver reporting reflecting deep commercial, holistic understanding, coherency, clarity, and contextualisation. Tell the story with passion and conviction.
- Provide thought-leadership, insight, influence and challenge on evolving stakeholder information requirements and reporting processes to deliver analytics.
- Align to processes around month-end, year-end and planning cycles across the CIB finance community and BU based on the requirements from Group. Prepare for all cycles in advance and ensure adequate engagement with the relevant finance and BU teams.
- Manage the production of regular, high quality, standardised financial and non-financial reporting and analytics to Business and Finance; and focus on effective collaborative stakeholder hand-offs in the production
- Peer responsibility: Coach, inspire, engage, mentor and develop finance and business savvy leaders.
- Network with finance colleagues across GFD and create awareness of challenges, opportunities and issues and encourage collaboration
- Focus on Finance skills evolution and remaining relevant.
Qualification
- CA (SA) or CIMA or MBA qualification preferred.
- 3+ years professional financial planning and/or management experience
- 2+ years Banking Experience
- Knowledge and skills: Proficiency with Excel and PowerPoint essential, Compass system and Power BI experience is advantageous.
- Experience in executing finance processes (e.g. Reporting, Planning, Analysis etc).
- Experience in commercial innovation environments
- Understanding of the financial services sector within a professional business environment
Education
- Bachelor`s Degrees and Advanced Diplomas: Financial Sciences (Required)
End Date: October 17, 2025
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Job Summary
- To optimize the performance of the Personal Loans Collections function by designing, implementing, and monitoring data-driven strategies.
- The role involves analyzing customer behavior, portfolio performance, and operational effectiveness to develop actionable insights that enhance recovery rates, reduce delinquency, and improve customer outcomes.
- A strong analytical mindset, proficiency in data tools, and a deep understanding of credit lifecycle dynamics are essential for success in this role.
Job Description
Strategy, Planning and Risk Management
- Develop and / or optimize collections and high-risk account management strategies (preventing a customer rolling into collections) using leading-edge techniques / scoring to maximize collections, including the ownership of implementation of the strategies (Example TRIAD, Collections Scorecards).
- Participate in the strategy setting and design of the Collections Operations and External Debt Collectors incentive programs to ensure their effectiveness in motivating collectors and ensuring performance is improved to attain budgeted targets.
- Maintain documentation of end‐to‐end credit collections strategy.
- Develop strategy and policy tests to challenge and enhance current strategies.
- Ensure Management Information (MI) in place or is developed to monitor strategy performance and effective implementation/adherence by quality checking MI teams reports and reviewing the information the relevant product committees.
- Ensure that the required portfolio reviews are completed, review the results and make recommendations to the business leaders on how their business activities should be tweaked to improve portfolio performance.
Stakeholder and Relationship Management
- Coordinate and communicate collections activities with the respective BUs, Risk and Operations teams.
- Secure support from Collections and Recoveries Operations, Risk Teams, MI, Business teams, Finance, Product, Payments, Technology and HR to deliver collections programs.
- Support the BUs to deliver impairment targets and Loan Loss Rates aligned with the forecasting by providing proactive analysis and guidance on how to manage credit risk within acceptable levels.
- Review and report Collections performance and trends to the Portfolio Quality Review Meeting, Retail Credit Risk Committee, Group Risk teams, and Product Teams
Risk & Compliance
- Ensure all strategies comply with internal policies, regulatory requirements, and industry best practices.
- Support audits and risk reviews by providing data and documentation as needed.
Data Analysis & Insights
- Analyze portfolio performance, customer behavior, and operational metrics to identify trends, risks, and opportunities.
- Translate complex data into actionable insights and present findings to stakeholders.
Process Improvement
- Identify and implement process enhancements to streamline collections workflows and reduce operational friction.
- Monitor external trends and benchmark performance to inform continuous improvement.
Qualifications:
- Honours Degree in Mathematics and / or Statistics or equivalent NQF level 8 qualification.
- 5 years of relative banking experience of which 2 years should be in a similar role (preferably Retail Banking).
- Highly numerate and literate.
- Well-rounded credit professional with sufficient management experience.
Knowledge and skills:
- Knowledge of / in dealing with Retail Bank clients (Expert).
- Proven record of accomplishment in credit management & Sanctioning (Expert).
- Financial analysis and interpretation skills (Advanced).
- Stakeholder Management Skills (Advanced).
- Scorecard development (Expert).
- SAS Skills (Expert).
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
End Date: October 14, 2025
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Job Summary
- To provide strategic leadership and oversight of the non-motor claims function by managing a team of first line claims managers within the Insurance Claims Operations portfolio.
- The role is accountable for ensuring operational efficiency, profitability, and exceptional customer experience across the end-to-end claims value chain.
- It requires a strong leader with deep technical expertise to balance compliance, risk management, and fraud detection with continuous process improvement, cost control, and people development.
Job Description
- Managing Others: Take responsibility for the effective management of others
- Business Management: To provide specialist advice and support in assisting to manage and deliver on business initiatives
- Ensure that timelines are met: Manage team in such a way that deadlines are met
- Dealing with Stakeholders: Taking responsibility for managing the expectations of stakeholders.
Operational Excellence
- End-to-end non-motor claims processed within agreed SLAs and turnaround times.
- Consistent application of claims policies, procedures, and underwriting guidelines.
- Optimized workflows and reduced manual interventions through automation/digitization.
- Regular management reports on claims volumes, cycle times, leakage, and efficiency.
Financial & Cost Control
- Delivery of claims loss ratios within budgeted parameters.
- Reduced claims leakage through stronger controls, audits, and supplier performance.
- Effective negotiation and management of service providers to ensure fair cost and quality.
- Contribution to overall profitability targets of the Insurance Claims Ops portfolio
Customer & Service Delivery
- Improved customer satisfaction and retention through transparent, fair claims handling.
- Resolution of escalated claims complaints within defined timelines.
- Implementation of customer experience improvements based on feedback/complaints analysis.
Risk, Compliance & Fraud Management
- 100% compliance with regulatory requirements (FSCA, TCF, POPIA, etc.).
- Implementation of effective fraud detection and investigation protocols.
- Timely internal and external audit reports with no material findings.
- Clear governance framework for claims approvals, escalations, and exceptions.
People Leadership & Development
- High-performing claims management team with clear performance goals and metrics.
- Structured technical training and mentorship for claims managers and staff.
- Improved staff engagement and retention within the claims function.
- Effective succession planning for critical roles in the claims team.
Strategic Contribution & Innovation
- Delivery of claims transformation initiatives (e.g., process redesign, digital platforms).
- Regular insights provided to Exco on claims trends, risk exposures, and product feedback.
- Participation in product development and pricing discussions with underwriting teams.
- Benchmarking claims performance against industry best practice.
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
End Date: October 15, 2025
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Job Summary
- 3-5 years exp from a Financial Banking background, Short Term Insurance, LLB essential. To provide advice and support in the development and implementation of complaint resolution planning and associated service delivery processes, methods and techniques; enabling customer satisfaction, retention and identified growth targets.
Job Description
- Complaints resolution: Act as the point of entry for the escalation of all Ombudsman complaints related to Generic BU products and services.
- Liaison and relationship building: Establish and maintain relationships with the relevant Ombudsman Office, to ensure that issues identified by them are addressed and to maintain the perception that ABSA is a fair and reputable organisation.
- Administrative functions: Accurately log all complaints on the complaints management system and track as prescribed by the Generic BU complaints policy.
- Also ensure that all complaints are tracked and updated on the relevant Customer Care Program (CCP) system and ensure timeous feedback is provided.
- Meetings attendance: Attend meetings with the relevant role players to discuss progress of complaints and outcomes of the root cause analysis.
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
End Date: October 14, 2025
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Job Summary
- Apply platform engineering expertise, critical thinking, design thinking and problem solving skills in an agile team environment to produce well-organised, optimised and documented source code that successfully delivers platform features & components of the service & solves complex technical problems with high quality solutions.
Job Description
- We are seeking an experienced Senior Linux Engineer with deep expertise in Red Hat Enterprise Linux (RHEL) and a strong background in infrastructure automation.
- The ideal candidate will be responsible for designing, implementing, and supporting Linux-based systems, while leading initiatives to automate infrastructure deployment and management processes.
- This role will also involve performance tuning, patching, security hardening, and supporting mission-critical systems in a high-availability environment.
Key Responsibilities:
- Design, deploy, and maintain Linux (RHEL) systems across development, testing, and production environments.
- Develop and maintain Infrastructure as Code (IaC) using automation tools such as Ansible, Terraform, or Puppet.
- Build, enhance, and maintain CI/CD pipelines in collaboration with DevOps teams.
- Proactively monitor and maintain system performance, reliability, and security.
- Drive automation efforts to improve scalability, repeatability, and efficiency.
- Manage patching, updates, and compliance across all Linux servers.
- Troubleshoot complex system issues and provide root cause analysis.
- Collaborate with cross-functional teams including DevOps, Cloud, Security, and Application teams.
- Participate in on-call support and incident management as needed.
- Ensure systems are hardened and compliant with security standards and best practices.
Required Skills & Experience:
- 5+ years of experience as a Linux Systems Engineer/Administrator.
- Extensive experience with Red Hat Enterprise Linux (RHEL) and related tools (subscription management, Satellite, etc.).
- Proven experience in infrastructure automation using Ansible and Red Hat Satellite
- Experience with CI/CD tools (e.g., Jenkins, GitLab CI, etc.).
- Strong scripting skills (e.g., Bash, Python, Perl).
- Good understanding of networking concepts (TCP/IP, DNS, firewalls, etc.).
- Experience with virtualization platforms (e.g., VMware, KVM) and containerization (e.g., Docker, Podman).
- Familiarity with monitoring tools (e.g., Nagios, Prometheus, Grafana).
- Knowledge of security best practices and compliance frameworks (e.g., CIS Benchmarks, PCI-DSS).
- Experience working in cloud or hybrid environments (AWS, Azure, OpenStack, etc.) is a plus.
Key Competencies:
- Strong analytical and problem-solving skills.
- Ability to work independently and within a team.
- Excellent communication and documentation skills.
- Strong attention to detail and a proactive mindset.
- Ability to manage and prioritize multiple tasks in a fast-paced environment.
Education
- Bachelor's Degree: Information Technology
End Date: October 13, 2025
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Job Summary
- To offer guidance and support, while also providing specialized assurance expertise, to help deliver a high-quality and independent risk-based assessment of the effectiveness of financial crime risk management across Absa Group Limited.
Job Description
Assurance:
- Support the Assurance manager in the identification of risks to be tested by participating in planning sessions
- Develop an in-depth knowledge of Absa and the various business areas and use this knowledge to assess financial crime risks and controls through identifying, assessing and documenting risks and controls within these processes.
Team work:
- Engage proactively with assurance colleagues during assurance reviews and request technical assistance where required and based on knowledge of business areas, provide guidance to other assurance colleagues and peers by sharing best practice so that their work meets and sometimes exceeds quality standards.
Relationship Management:
- Develop and maintain relationships with key contacts on each assurance review by attending continuous stakeholder meetings. In addition, engage closely with stakeholders during assurance engagements and encourage open discussion and interaction with business on the risks associated in their environment
Commercial:
- Display professional scepticism, raising and discussing contentious observations with management and provide evidence to support all issues identified.
- Apply the highest standards of controls and risk management practices and behaviours and embed a positive risk and control culture.
- Deliver all assigned assurance review planning documents (RCM and AM) in terms of quality, quantity, timeliness and efficiency.
- Deliver all assigned assurance review working papers including Issue Validation & CPA working papers in terms of quality, quantity, timeliness and efficiency.
- Identify and document assurance issues that have clear business impact and root causes that demonstrate your deep understanding of the issue and its context and ensure action plans remediates the root cause.
- Deliver simply and timely assurance reports in plain language, working with the business to maximize the effectiveness of their control environment.
- The Highbond review file, work papers and Issue Validation working papers complies with quality guidelines and the Financial Crime Assurance Team methodology throughout the review and issue lifecycles.
- Sponsor the use of Data Analytics (DA) more extensively
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
End Date: October 15, 2025
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Job Summary
- Lead the transformation of digital channels through secure development practices (DevSecOps), enhancing customer engagement and operational efficiency.
- Drive innovation and automation across platforms to support strategic business objectives and ensure compliance with security standards.
Job Description
KEY FOCUS AREAS
- Implement and operate DevSecOps platforms and delivery pipelines within approved infrastructure frameworks
- Lead CI/CD toolchain implementation, container orchestration, and microservices platform operations
- Ensure reliable, secure, and efficient application deployment and release management processes
- Drive automation excellence in development environment provisioning and platform monitoring
- Manage application security implementation, code quality frameworks, and operational observability
- Optimize developer productivity through platform services and self-service capabilities within infrastructure governance standards
ACCOUNTABILITIES
Strategy Formulation and Execution
- Lead the strategic integration of DevSecOps principles into digital channel development and operations.
- Define and execute digital transformation roadmaps that prioritise secure, scalable, and customer-centric platforms.
- Align digital channel strategies with enterprise architecture and security frameworks.
- Translate long-term strategic objectives into aligned business plans, execution roadmaps and key milestone measurements for the business area.
- Cascade strategic goals and ensure alignment between business unit vision and functional implementation priorities, setting clear short, medium and long-term milestones.
- Develop effective partnerships to enable business performance and contribute to sector-wide influence aligned with strategic initiatives.
- Respond to emerging policy and regulatory trends by adapting operational strategy and ensuring compliance alignment.
- Coordinate business enablement efforts for Business Banking, ensuring delivery capability across systems, processes, and teams.
- Track execution progress against key strategic initiatives and intervene to correct course where needed.
- Support transformation initiatives through structured programme delivery and change management practices.
- Provide expert advice and support in operating model, strategy, and value chain formulation and delivery alignment.
- Identify practices and technologies that provide competitive advantage and enable knowledge sharing and integration of practice areas.
- Undertake analysis of management and specialist information and guide reporting tool implementation to improve decision-making quality.
Customer Primacy
- Champion secure and seamless digital experiences that meet evolving customer expectations.
- Leverage DevSecOps practices to ensure reliability and responsiveness of customer-facing platforms.
- Use customer feedback and analytics to continuously improve digital service delivery.
- Interpret market and customer insights to inform operational plans and prioritise capability investments.
- Utilise customer data to improve processes and propositions, ensuring measurable customer value delivery.
- Instil customer-centric decision-making in teams, balancing experience and efficiency targets.
- Implement initiatives that improve customer engagement and retention through operational enhancements.
- Coordinate cross-functional initiatives to deliver consistent customer journeys and service quality.
- Represent the voice of the customer within leadership forums to influence service delivery priorities.
- Plan and deliver services that create a culture which aims to exceed customer expectations in all aspects of the business.
- Provide expertise in designing integrated frameworks to embed service excellence.
Sustainable Growth
- Drive growth through the expansion and optimisation of secure digital channels.
- Identify and implement technologies that support scalable and sustainable digital operations.
- Collaborate with business units to align digital initiatives with revenue and engagement goals.
- Develop business area growth plans aligned to segment and enterprise priorities.
- Work with business partners to define and execute on growth strategies and operational initiatives.
- Mobilise functional teams to deliver growth targets and embed performance accountability.
- Monitor growth delivery, resolving barriers and reinforcing strategic objectives at operational levels.
- Evaluate financial and customer returns on initiatives to ensure alignment with business viability.
- Formulate and develop multi-function operating frameworks that contribute to sustainable growth.
Client-Driven Innovation and Change
- Foster a culture of innovation by embedding DevSecOps into the digital delivery lifecycle.
- Lead initiatives that transform customer engagement through automation and agile delivery.
- Evaluate emerging technologies to enhance digital channel capabilities and security.
- Monitor competitive landscape and identify opportunities to improve products, services, or operations.
- Drive continuous improvement and innovation within the team to enhance customer outcomes.
- Shape client experience initiatives through project ownership and delivery responsibility.
- Lead operational change, ensuring readiness, engagement, and measured impact across delivery teams.
- Influence and communicate across all levels of the business to minimise resistance to change and ensure onboarding of target audiences.
- Scan the external environment to investigate alternative delivery models and offer innovative advice for competitive advantage.
- Drive change management activities across a single value chain for optimal adoption of change.
Leading Talent
- Build and lead high-performing teams skilled in DevSecOps, agile delivery, and digital innovation.
- Mentor talent in secure development practices and cross-functional collaboration.
- Promote continuous learning and capability development in digital disciplines.
- Embed people processes and values into business routines, reinforcing a strong leadership culture.
- Develop workforce capabilities to meet business plan execution requirements and future readiness.
- Create inclusive team environments that support performance, wellbeing, and growth.
- Address escalated people issues and ensure application of performance and development processes.
- Develop future leaders through mentorship, stretch assignments, and tailored development experiences.
Operational Effectiveness
- Execute platform operations within approved infrastructure governance frameworks and budget allocations
- Collaborate with infrastructure teams to ensure seamless integration between strategic architecture and operational delivery
- Report platform performance metrics and operational excellence indicators to infrastructure governance forums
- Implement DevSecOps pipelines to streamline development, testing, and deployment processes.
- Optimise digital operations for speed, security, and scalability.
- Use performance metrics and analytics to drive operational improvements across digital channels.
- Operationalise strategic goals into functional plans with clear deliverables, timelines, scorecards with team and individual KPIs to enable effective tracking of business and individual performance.
- Set appropriate financial and other resourcing plans to enable business performance, tracking against budgets and investments for both current and long-term strategic goals.
- Ensure integration across business units by resolving operational friction and dependencies.
- Represent the business area in operational forums and with delivery partners.
- Leverage data insights to improve operational effectiveness and customer outcomes.
- Continuously improve processes for agility, quality, and alignment with customer needs and digital tools.
- Identify problems and formulate alternate solutions to resolve value chain conflicts.
- Provide expert advice on operating model, strategy, value chain formulation, and business controls/governance frameworks.
Digital Adoption
- Accelerate the adoption of secure digital tools and platforms across the organisation.
- Promote automation and self-service capabilities to enhance user experience and efficiency.
- Ensure digital solutions are integrated with enterprise systems and aligned with business outcomes.
- Execute digital initiatives and promote adoption of technologies that improve efficiency and user experience.
- Monitor digital platform performance and ensure integration with business processes and outcomes.
- Deliberately identify opportunities to digitise, automate, and implement solutions for customer primacy, innovation, and operational effectiveness.
Governance, Risk and Compliance
- Embed security and compliance into every stage of the digital delivery lifecycle.
- Monitor and manage risks associated with digital channel operations and data handling.
- Ensure adherence to regulatory standards and internal governance frameworks.
- Implement governance, risk, and compliance frameworks in business processes and team routines.
- Promote risk awareness and lead the response to regulatory changes and emerging issues.
- Support audit readiness and ensure operational teams adhere to compliance requirements.
- Define and consolidate the risk profile for the business area, manage critical risks, and ensure resolution feedback to stakeholders.
- Enable the development and implementation of integrated corporate governance frameworks in areas of specialisation.
- Influence the implementation of effective internal controls systems and corporate governance practices.
Data Monetisation
- Use data from digital channels to uncover insights and drive strategic decisions.
- Develop secure data pipelines that support analytics and performance monitoring.
- Enable data-driven innovation in customer engagement and operational efficiency.
- Apply data insights to support business planning and decision-making in the business area.
- Develop mechanisms to ensure data is collected, validated, and used to drive performance improvement.
- Oversee the explicit use of data and its inherent value to explore opportunities and guide decisions.
Stakeholder Management
- Participate in infrastructure governance forums to represent operational delivery requirements
- Coordinate with CIO Digital on platform architecture decisions and technology standard implementations
- Manage relationships with key stakeholders to support aligned delivery and issue resolution.
- Ensure stakeholder expectations are managed and engagement is consistent with transformation priorities.
QUALIFICATIONS AND EXPERIENCE
Education/ Qualification:
- Post Graduate Degree: Honours Degree, Post Graduate Diploma and Professional Qualifications [NQF8]
Field of Study:
- Computer Science, Information Systems, Software Engineering, or related fields.
Work Experience:
- 12 - 15 years experience in a specific capability of importance to the bank, including a track record of 5 years in a people management position in a large enterprise.
- Experience must include developing integrated customer-centric product or service solutions or corporate practice development while working with and managing stakeholders across business and/or functional areas and budget management.
- Exposure to digital transformation and data-driven decision-making is preferred.
- Demonstrated success in leading secure digital transformation initiatives, implementing DevSecOps frameworks, and enhancing customer experience through technology
- Experience in engaging executive stakeholders in strategic planning, digital innovation, and enterprise-wide security and compliance initiatives.
COMPETENCIES
Leadership Competencies:
- Strategic Thinking
- Business Acumen
- Communication
- Influence
- Leadership
- Creativity and Innovation
- Delivering Results
- Adaptability
- Collaboration
Knowledge and Skills:
- DevSecOps frameworks and practices
- Agile and lean methodologies
- Digital platform architecture
- Secure software development lifecycle
- Cloud-native technologies and automation
- Customer experience design
- Data analytics and performance monitoring
- Regulatory compliance and governance in digital environments
- Strategic planning and execution
- Stakeholder engagement and communication
Education
- Bachelor's Degree: Information Technology
End Date: October 17, 2025
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Job Summary
- Lead the end-to-end product lifecycle management of digital solutions that deliver exceptional user experiences and drive customer engagement within established commercial frameworks.
- Champion agile delivery methodologies, user-centered design, and data-driven product optimization to ensure solution relevance and business impact
Job Description
KEY FOCUS AREAS
- Lead product lifecycle management from conception to retirement across digital platforms.
- Drive agile product development and delivery methodologies within defined commercial frameworks.
- Ensure digital products meet user experience standards and performance requirements.
- Collaborate with Strategy & Commercialisation to align product features with monetization goals.
- Use customer feedback and analytics to optimize product functionality and adoption.
- Manage product backlogs, sprint planning, and cross-functional delivery teams.
- Ensure products meet regulatory, security, and quality standards.
- Drive continuous improvement in product development velocity and quality.
- Represent product management in strategic planning forums.
ACCOUNTABILITIES
Strategy Formulation and Execution
- Execute product development strategies within commercial frameworks defined by Strategy & Commercialisation.
- Translate commercial requirements into product roadmaps and delivery plans.
- Define and implement agile product delivery methodologies that support business objectives.
- Collaborate with cross-functional teams to ensure product strategies are executable and measurable.
- Translate long-term strategic objectives into aligned business plans, execution roadmaps and key milestone measurements for the business area.
- Cascade strategic goals and ensure alignment between business unit vision and functional implementation priorities, setting clear short, medium and long-term milestones.
- Develop effective partnerships to enable business performance and contribute to sector-wide influence aligned with strategic initiatives.
- Respond to emerging policy and regulatory trends by adapting operational strategy and ensuring compliance alignment.
- Coordinate business enablement efforts for Business Banking, ensuring delivery capability across systems, processes, and teams.
- Track execution progress against key strategic initiatives and intervene to correct course where needed.
- Support transformation initiatives through structured programme delivery and change management practices.
- Provide expert advice and support in operating model, strategy, and value chain formulation and delivery alignment.
- Identify practices and technologies that provide competitive advantage and enable knowledge sharing and integration of practice areas.
- Undertake analysis of management and specialist information and guide reporting tool implementation to improve decision-making quality.
Customer Primacy
- Champion customer-centric digital product development by embedding user feedback into design and delivery along with product business owners.
- Use data and insights to refine digital product features and enhance customer satisfaction.
- Ensure digital products deliver consistent, high-quality experiences across all touchpoints.
- Interpret market and customer insights to inform operational plans and prioritise capability investments.
- Utilise customer and product data to improve processes and propositions, ensuring measurable customer value delivery.
- Instill customer-centric decision-making in teams, balancing experience and efficiency targets.
- Implement initiatives that improve customer and product retention through operational enhancements.
- Coordinate cross-functional initiatives to deliver consistent customer journeys and service quality.
Client-Driven Innovation and Change
- Lead innovation in digital product design and delivery, leveraging emerging technologies and methodologies.
- Foster a culture of experimentation and continuous improvement within product teams.
- Translate client needs into actionable product enhancements that drive engagement and loyalty.
- Monitor competitive landscape and identify opportunities to improve products, services, or operations.
- Drive continuous improvement and innovation within the team to enhance customer outcomes.
- Shape client experience initiatives through project ownership and delivery responsibility.
- Lead operational change, ensuring readiness, engagement, and measured impact across delivery teams.
- Represent the voice of the customer within leadership forums to influence service delivery priorities.
- Plan and deliver services that create a culture which aims to exceed customer expectations in all aspects of the business whilst achieving product goals.
- Provide expertise in designing integrated frameworks to embed service excellence.
Sustainable Growth
- Establish a clear roadmap that prioritises products and features based on customer needs, business value and ROI.
- Ensure Governance of product performance including adoption, revenue, cost to serve, NPS scores and retention.
- Drive growth through the development and scaling of digital products that meet market demands.
- Identify opportunities for product expansion and diversification aligned with strategic priorities.
- Monitor product performance and adjust strategies to ensure long-term viability and impact.
- Develop business area growth plans aligned to segment and enterprise priorities.
- Work with business partners to define and execute on growth strategies and operational initiatives.
- Mobilise functional teams to deliver growth targets and embed performance accountability.
- Monitor growth delivery, resolving barriers and reinforcing strategic objectives at operational levels.
- Evaluate financial and customer returns on initiatives to ensure alignment with business viability.
- Formulate and develop multi-function operating frameworks that contribute to sustainable growth.
- Influence and communicate across all levels of the business to minimise resistance to change and ensure onboarding of target audiences.
- Scan the external environment to investigate alternative delivery models and offer innovative advice for competitive advantage.
- Drive change management activities across a single value chain for optimal adoption of change.
Leading Talent
- Build and mentor high-performing product teams with expertise in agile, UX, and digital delivery.
- Promote a collaborative and inclusive environment that supports innovation and growth.
- Develop future product leaders through targeted development and coaching.
- Embed people processes and values into business routines, reinforcing a strong leadership culture.
- Develop workforce capabilities to meet business plan execution requirements and future readiness.
- Create inclusive team environments that support performance, wellbeing, and growth.
- Address escalated people issues and ensure application of performance and development processes.
- Develop future leaders through mentorship, stretch assignments, and tailored development experiences.
- Provide expertise and advice in the development and implementation of human capability and accountability frameworks across functions.
- Direct the development and implementation of human capability strategies to support people management priorities.
Operational Effectiveness
- Establish and or contribute to product governance frameworks to ensure delivery efficiency and quality.
- Use performance metrics to guide product decisions and operational improvements.
- Resolve delivery bottlenecks and ensure alignment between product teams and business units.
- Operationalise strategic goals into functional plans with clear deliverables, timelines, scorecards with team and individual KPIs to enable effective tracking of business and individual performance.
- Set appropriate financial and other resourcing plans to enable business performance, tracking against budgets and investments for both current and long-term strategic goals
- Ensure integration across business units by resolving operational friction and dependencies.
- Represent the business area in operational forums and with delivery partners.
- Leverage data insights to improve operational effectiveness and customer outcomes.
- Continuously improve processes for agility, quality, and alignment with customer needs and digital tools.
- Identify problems and formulate alternate solutions to resolve value chain conflicts.
- Provide expert advice on operating model, strategy, value chain formulation, and business controls/governance frameworks.
Digital Adoption
- Accelerate the adoption of digital products across customer segments and internal teams.
- Promote self-service and automation features that enhance user experience and operational efficiency.
- Ensure digital products are integrated with enterprise platforms and aligned with business outcomes.
- Execute digital initiatives and promote adoption of technologies that improve efficiency and user experience.
- Monitor digital platform performance and ensure integration with business processes and outcomes.
- Deliberately identify opportunities to digitise, automate, and implement solutions for customer primacy, innovation, and operational effectiveness.
Governance, Risk and Compliance
- Embed compliance and governance into product development and lifecycle management.
- Monitor product-related risks and ensure mitigation strategies are in place.
- Support audit readiness and regulatory alignment across product portfolios.
- Implement governance, risk, and compliance frameworks in business processes and team routines.
- Promote risk awareness and lead the response to regulatory changes and emerging issues.
- Support audit readiness and ensure operational teams adhere to compliance requirements.
- Define and consolidate the risk profile for the business unit, manage critical risks, and ensure resolution feedback to stakeholders.
- Enable the development and implementation of integrated corporate governance frameworks in areas of specialisation.
- Influence the implementation of effective internal controls systems and corporate governance practices.
Data Monetisation
- Leverage product usage data to uncover insights and inform strategic decisions.
- Develop mechanisms to capture and analyse customer interactions for continuous improvement.
- Use data to identify new product opportunities and enhance existing offerings.
- Apply data insights to support business planning and decision-making in the business area.
- Develop mechanisms to ensure data is collected, validated, and used to drive performance improvement.
- Oversee the explicit use of data and its inherent value to explore opportunities and guide decisions.
Stakeholder Management
- Manage relationships with key stakeholders to support aligned delivery and issue resolution.
- Ensure stakeholder expectations are managed and engagement is consistent with transformation priorities.
QUALIFICATIONS AND EXPERIENCE
Education/ Qualification:
- Post Graduate Degree: Honours Degree, Post Graduate Diploma and Professional Qualifications [NQF8]
Field of Study:
- Business Information Systems, Computer Science, Digital Product Design, or related fields.
Work Experience:
- 12 - 15 years experience in a specific capability of importance to the bank, including a track record of 5 years in a people management position in a large enterprise.
- Experience must include developing integrated customer-centric product or service solutions or corporate practice development while working with and managing stakeholders across business and/or functional areas and budget management.
- Exposure to digital transformation and data-driven decision-making is preferred.
- Demonstrated success in leading digital product innovation, managing product lifecycles, and delivering customer-centric solutions that drive measurable business outcomes.
- Experience in engaging executive stakeholders in strategic product planning, prioritization of digital initiatives, and alignment of product delivery with enterprise transformation goals.
COMPETENCIES
Leadership Competencies:
- Strategic Thinking
- Business Acumen
- Communication
- Influence
- Leadership
- Creativity and Innovation
- Delivering Results
- Adaptability
- Collaboration
Knowledge and Skills:
- Strategic Thinking and Commercial Acumen: proven ability to define and execute strategies to measurable commercial value.
- Analytical and data driven ability to use data and insights to inform decisions, optimise performance and create grounded business cases
- Customer Obsession: deep understanding of customer behaviour, needs and how to design digital solutions that are fit for purpose.
- Innovation and Growth Mindset: passion for exploring emerging technologies, new business models and disruptive opportunities
- Influence and Collaboration: String stakeholder management and ability to influence and executive level
- Execution Excellence: Track record of taking ideas from concept to commercial success
- Digital product lifecycle management
- Agile and lean product development
- Customer experience and UX design
- Data-driven decision-making
- Product performance analytics
- Strategic planning and execution
- Stakeholder engagement and communication
- Regulatory and compliance awareness
- Innovation and change leadership
- Digital platform integration
Education
- Bachelor's Degree: Information Technology
End Date: October 17, 2025
go to method of application »
Job Summary
- Lead the strategic direction, development, and management of the organisation’s digital technology infrastructure. Drive digital transformation by establishing robust, scalable, and secure technology platforms that enable business growth, operational efficiency, and superior customer experiences. Champion innovation and ensure the digital environment supports current and future business needs.
Job Description
KEY FOCUS AREAS
- Define and govern enterprise digital infrastructure strategy, architecture standards, and technology roadmaps for Business Banking
- Establish infrastructure governance frameworks ensuring scalability, resilience, and alignment with business objectives
- Lead strategic technology vendor relationships and platform investment decisions
- Oversee cloud strategy, data center operations, network infrastructure, and disaster recovery capabilities
- Ensure infrastructure security frameworks and compliance with regulatory requirements
- Manage infrastructure budget allocation and performance optimization across the technology estate
ACCOUNTABILITIES
Strategy Formulation and Execution
- Develop and implement the digital infrastructure strategy, ensuring alignment with business goals.
- Identify and prioritise technology investments that drive digital transformation and value creation.
- Lead enterprise-wide digital initiatives, ensuring delivery of key milestones and measurable outcomes.
- Translate long-term strategic objectives into aligned business plans, execution roadmaps and key milestone measurements for the business area.
- Cascade strategic goals and ensure alignment between business unit vision and functional implementation priorities, setting clear short, medium and long-term milestones.
- Develop effective partnerships to enable business performance and contribute to sector-wide influence aligned with strategic initiatives.
- Respond to emerging policy and regulatory trends by adapting operational strategy and ensuring compliance alignment.
- Coordinate business enablement efforts for the Businessl Bank, ensuring delivery capability across systems, processes, and teams.
- Track execution progress against key strategic initiatives and intervene to correct course where needed.
- Support transformation initiatives through structured programme delivery and change management practices.
- Provide expert advice and support in operating model, strategy, and value chain formulation and delivery alignment.
- Identify practices and technologies that provide competitive advantage and enable knowledge sharing and integration of practice areas.
- Undertake analysis of management and specialist information and guide reporting tool implementation to improve decision-making quality.
Customer Primacy
- Leverage digital technology to enhance customer experience and engagement.
- Ensure digital platforms are intuitive, reliable, and responsive to customer needs.
- Interpret market and customer insights to inform operational plans and prioritise capability investments.
- Utilise customer data to improve processes and propositions, ensuring measurable customer value delivery.
- Instill customer-centric decision-making in teams, balancing experience and efficiency targets.
- Implement initiatives that improve customer engagement and retention through operational enhancements.
- Coordinate cross-functional initiatives to deliver consistent customer journeys and service quality.
- Represent the voice of the customer within leadership forums to influence service delivery priorities.
- Plan and deliver services that create a culture which aims to exceed customer expectations in all aspects of the business.
- Provide expertise in designing integrated frameworks to embed service excellence.
Sustainable Growth
- Enable business scalability and growth through robust, future-ready digital infrastructure.
- Support new business models and digital products with agile technology solutions.
- Develop business area growth plans aligned to segment and enterprise priorities.
- Work with business partners to define and execute on growth strategies and operational initiatives.
- Mobilise functional teams to deliver growth targets and embed performance accountability.
- Monitor growth delivery, resolving barriers and reinforcing strategic objectives at operational levels.
- Evaluate financial and customer returns on initiatives to ensure alignment with business viability.
- Formulate and develop multi-function operating frameworks that contribute to sustainable growth.
Client-Driven Innovation and Change
- Champion the adoption of innovative digital solutions and practices.
- Lead change management efforts to embed digital ways of working across the organisation.
- Monitor competitive landscape and identify opportunities to improve products, services, or operations.
- Drive continuous improvement and innovation within the team to enhance customer outcomes.
- Shape client experience initiatives through project ownership and delivery responsibility.
- Lead operational change, ensuring readiness, engagement, and measured impact across delivery teams.
- Influence and communicate across all levels of the business to minimise resistance to change and ensure onboarding of target audiences.
- Scan the external environment to investigate alternative delivery models and offer innovative advice for competitive advantage.
- Drive change management activities across a single value chain for optimal adoption of change.
Leading Talent
- Build and develop a diverse, high-performing digital technology team.
- Foster a culture of learning, collaboration, and accountability.
- Embed people processes and values into business routines, reinforcing a strong leadership culture.
- Develop workforce capabilities to meet business plan execution requirements and future readiness.
- Create inclusive team environments that support performance, wellbeing, and growth.
- Address escalated people issues and ensure application of performance and development processes.
- Develop future leaders through mentorship, stretch assignments, and tailored development experiences.
- Provide expertise and advice in the development and implementation of human capability and accountability frameworks across functions.
- Direct the development and implementation of human capability strategies to support people management priorities.
Operational Effectiveness
- Establish infrastructure governance councils to align strategic direction with operational delivery needs
- Define decision rights and escalation protocols for technology architecture and vendor management
- Monitor infrastructure performance against business requirements and strategic objectives
- Ensure operational excellence in the delivery and support of digital infrastructure.
- Optimise processes for efficiency, reliability, and cost-effectiveness.
- Operationalise strategic goals into functional plans with clear deliverables, timelines, scorecards with team and individual KPIs to enable effective tracking of business and individual performance.
- Set appropriate financial and other resourcing plans to enable business performance, tracking against budgets and investments for both current and long-term strategic goals.
- Ensure integration across business units by resolving operational friction and dependencies.
- Represent the business area in operational forums and with delivery partners.
- Leverage data insights to improve operational effectiveness and customer outcomes.
- Continuously improve processes for agility, quality, and alignment with customer needs and digital tools.
- Identify problems and formulate alternate solutions to resolve value chain conflicts.
- Provide expert advice on operating model, strategy, value chain formulation, and business controls/governance frameworks.
Digital Adoption
- Drive the adoption of digital tools and platforms across the business.
- Monitor digital maturity and identify opportunities for further digitisation.
- Execute digital initiatives and promote adoption of technologies that improve efficiency and user experience.
- Monitor digital platform performance and ensure integration with business processes and outcomes.
- Deliberately identify opportunities to digitise, automate, and implement solutions for customer primacy, innovation, and operational effectiveness.
Good Governance, Risk and Compliance
- Oversee governance, risk, and compliance for all digital technology operations.
- Ensure adherence to cybersecurity, data privacy, and regulatory standards.
- Implement governance, risk, and compliance frameworks in business processes and team routines.
- Promote risk awareness and lead the response to regulatory changes and emerging issues.
- Support audit readiness and ensure operational teams adhere to compliance requirements.
- Define and consolidate the risk profile for the business unit, manage critical risks, and ensure resolution feedback to stakeholders.
- Enable the development and implementation of integrated corporate governance frameworks in areas of specialisation.
- Influence the implementation of effective internal controls systems and corporate governance practices.
Data Monetisation
- Enable data-driven decision-making through reliable, accessible digital infrastructure.
- Support the development of data platforms that unlock business value.
- Apply data insights to support business planning and decision-making in the business area.
- Develop mechanisms to ensure data is collected, validated, and used to drive performance improvement.
- Oversee the explicit use of data and its inherent value to explore opportunities and guide decisions.
Stakeholder Management
- Chair infrastructure governance forums with platform engineering, security, and business stakeholders
- Engage with enterprise architecture teams to ensure Business Banking infrastructure aligns with group standards
- Engage with executive stakeholders to align digital infrastructure with business priorities.
- Manage relationships with technology vendors and partners.
- Manage relationships with key stakeholders to support aligned delivery and issue resolution.
- Ensure stakeholder expectations are managed and engagement is consistent with transformation priorities.
QUALIFICATIONS AND EXPERIENCE
Education/ Qualification:
- Post Graduate Degree: Honours Degree, Post Graduate Diploma and Professional Qualifications [NQF8]
Field of Study:
- Information Technology, Computer Science, Engineering, or related field
Work Experience:
- 12 - 15 years experience in a specific capability of importance to the bank, including a track record of 5 years in a people management position in a large enterprise.
- Experience must include developing integrated customer-centric product or service solutions or corporate practice development while working with and managing stakeholders across business and/or functional areas and budget management.
- Exposure to digital transformation and data-driven decision-making is preferred.
- Demonstrated success in building and leading high-performing technology teams.
- Experience in engaging executive stakeholders and managing complex vendor relationships.
COMPETENCIES
Leadership Competencies:
- Strategic Thinking
- Business Acumen
- Communication
- Influence
- Leadership
- Creativity and Innovation
- Delivering Results
- Adaptability
- Collaboration
Knowledge and Skills:
- Digital infrastructure strategy and architecture
- Cloud computing and platform management
- Cybersecurity and risk management
- Data centre and network operations
- Vendor and contract management
- Digital transformation and change leadership
- Budgeting and financial management for technology
- Regulatory compliance in digital environments
- Agile and DevOps methodologies
- Emerging technology trends (AI, IoT, automation)
Education
- Bachelor's Degree: Information Technology
End Date: October 17, 2025
go to method of application »
Job Summary
- Lead the strategic design and delivery of customer and colleague experiences across digital platforms. Drive experience innovation, embed design thinking, and ensure seamless, intuitive, and value-driven interactions.
- Collaborate across functions to align experience design with business strategy, transformation goals, and customer needs.
- Responsible for shaping and delivering an intuitive, seamless, and differentiated digital experience across all colleague interfaces and client self-service channels (web, mobile, chat and emerging platforms).
- The Executive leads the design of both user interface (UI) and User Experience (UX), ensuring that every interaction reflects customer and colleague needs, drive adoption, and supports the bank’s strategic objectives of enabling omni-channel engagement.
Job Description
KEY FOCUS AREAS
- Lead the development of experience design strategy across digital platforms.
- Embed design thinking and human-centred design principles.
- Drive innovation in customer and colleague experience delivery.
- Collaborate with product, technology, and transformation teams.
- Ensure experiences are intuitive, inclusive, and commercially impactful.
- Monitor experience performance and optimise based on insights.
- Align experience design with strategic change and transformation goals.
- Promote agile ways of working and continuous improvement.
- Ensure compliance with governance and quality standards.
- Foster a culture of creativity, empathy, and customer obsession.
ACCOUNTABILITIES
- Develop and execute experience design strategy for both clients and colleagues aligned to Business Bank’s digital transformation roadmap.
- Translate strategic goals into experience-led initiatives and frameworks.
- Translate long-term strategic objectives into aligned business plans, execution roadmaps and key milestone measurements for the business area.
- Cascade strategic goals and ensure alignment between business unit vision and functional implementation priorities, setting clear short, medium and long-term milestones.
- Develop effective partnerships to enable business performance and contribute to sector-wide influence aligned with strategic initiatives.
- Respond to emerging policy and regulatory trends by adapting operational strategy and ensuring compliance alignment.
- Coordinate business enablement efforts for Business Banking, ensuring delivery capability across systems, processes, and teams.
- Track execution progress against key strategic initiatives and intervene to correct course where needed.
- Support transformation initiatives through structured programme delivery and change management practices.
- Provide expert advice and support in operating model, strategy, and value chain formulation and delivery alignment.
- Undertake analysis of management and specialist information and guide reporting tool implementation to improve decision-making quality.
Customer Primacy
- Translate customer experience (CX) insights into actionable design principles, leveraging design thinking to craft human centered, intuitive solutions.
- Use customer insights and behavioral data to inform experience design.
- Ensure experiences are tailored to customer needs and lifecycle moments.
- Interpret market and customer insights to inform operational plans and prioritise capability investments.
- Utilise customer data to improve processes and propositions, ensuring measurable customer value delivery.
- Instill customer-centric decision-making in teams, balancing experience and efficiency targets.
- Implement initiatives that improve customer engagement and retention through operational enhancements.
- Coordinate cross-functional initiatives to deliver consistent customer journeys and service quality.
- Represent the voice of the customer within leadership forums to influence service delivery priorities.
- Plan and deliver services that create a culture which aims to exceed customer expectations in all aspects of the business.
- Provide expertise in designing integrated frameworks to embed service excellence.
Sustainable Growth
- Drive growth through differentiated and value-driven experiences.
- Develop growth plans aligned to Business Bank’s segment and product priorities in alignment with experience design with commercial and strategic objectives.
- Develop business area growth plans aligned to segment and enterprise priorities.
- Work with business partners to define and execute on growth strategies and operational initiatives.
- Mobilise functional teams to deliver growth targets and embed performance accountability.
- Monitor growth delivery, resolving barriers and reinforcing strategic objectives at operational levels.
- Evaluate financial and customer returns on initiatives to ensure alignment with business viability.
- Formulate and develop multi-function operating frameworks that contribute to sustainable growth
Client-Driven Innovation and Change
- Champion innovation in experience design and delivery.
- Design colleague-facing and client-facing platforms that improve efficiency, reduce friction, and enable better client conversations.
- Lead change initiatives that improve customer and colleague journeys by working with frontline and operations teams to map colleague journeys, identify pain points, and design solutions that drive adoption and engagement.
- Monitor competitive landscape and identify opportunities to improve products, services, or operations.
- Drive continuous improvement and innovation within the team to enhance customer outcomes.
- Shape client experience initiatives through project ownership and delivery responsibility.
- Influence and communicate across all levels of the business to minimise resistance to change and ensure onboarding of target audiences.
- Scan the external environment to investigate alternative delivery models and offer innovative advice for competitive advantage.
- Drive change management activities across a single value chain for optimal adoption of change.
Leading Talent
- Build and lead a team of experience designers and strategists.
- Promote a culture of creativity, empathy, and continuous learning.
- Embed people processes and values into business routines, reinforcing a strong leadership culture.
- Develop workforce capabilities to meet business plan execution requirements and future readiness.
- Create inclusive team environments that support performance, wellbeing, and growth.
- Address escalated people issues and ensure application of performance and development processes.
- Develop future leaders through mentorship, stretch assignments, and tailored development experiences.
- Provide expertise and advice in the development and implementation of human capability and accountability frameworks across functions.
- Direct the development and implementation of human capability strategies to support people management priorities
Operational Effectiveness
- Lead the creation of wireframes, prototypes, design systems, and interaction flows that align to business functionality.
- Ensure seamless integration of experience design with product and technology roadmaps.
- Partner with developers, product managers/owners and operations teams to deliver user-centric solutions on time and within budget
- Ensure experience design is embedded in operational plans and delivery.
- Monitor performance and drive improvements across touchpoints.
- Use analytics, behavioural data and A/B testing to refine interfaces and improve task completion rates.
- Operationalise strategic goals into functional plans with clear deliverables, timelines, scorecards with team and individual KPIs to enable effective tracking of business and individual performance.
- Set appropriate financial and other resourcing plans to enable business performance, tracking against budgets and investments for both current and long-term strategic goals.
- Ensure integration across business units by resolving operational friction and dependencies.
- Represent the business area in operational forums and with delivery partners.
- Leverage data insights to improve operational effectiveness and customer outcomes.
- Continuously improve processes for agility, quality, and alignment with customer needs and digital tools.
- Identify problems and formulate alternate solutions to resolve value chain conflicts.
- Provide expert advice on operating model, strategy, value chain formulation, and business controls/governance frameworks.
Digital Adoption
- Promote digital-first experiences and design-led transformation.
- Leverage tools and platforms to enhance experience delivery.
- Execute digital initiatives and promote adoption of technologies that improve efficiency and user experience.
- Monitor digital platform performance and ensure integration with business processes and outcomes.
- Deliberately identify opportunities to digitise, automate, and implement solutions for customer primacy, innovation, and operational effectiveness.
Governance, Risk and Compliance
- Establish and maintain a design system and experience guidelines to ensure consistency across teams and platforms.
- Build a culture of design excellence, driving innovation while aligning to regulatory and compliance standards.
- Ensure experience design complies with governance and quality standards.
- Monitor risks related to experience delivery and customer impact.
- Implement governance, risk, and compliance frameworks in business processes and team routines.
- Promote risk awareness and lead the response to regulatory changes and emerging issues.
- Support audit readiness and ensure operational teams adhere to compliance requirements.
- Enable the development and implementation of integrated corporate governance frameworks in areas of specialisation.
- Influence the implementation of effective internal controls systems and corporate governance practices.
Data Monetisation
- Collaborate with analytics teams to generate actionable insights.
- Apply data insights to support business planning and decision-making in the business area.
- Develop mechanisms to ensure data is collected, validated, and used to drive performance improvement.
- Oversee the explicit use of data and its inherent value to explore opportunities and guide decisions.
Stakeholder Management
- Act as the voice of design at executive level, advocating for customer and colleague needs in all strategic initiatives
- Partner with CX, Digital, Technology, Product, and Segment teams to co-create solutions that deliver measurable business outcomes.
- Manage relationships with key stakeholders to support aligned delivery and issue resolution.
- Ensure stakeholder expectations are managed and engagement is consistent with transformation priorities.
QUALIFICATIONS AND EXPERIENCE
Education/ Qualification:
- Post Graduate Degree: Honours Degree, Post Graduate Diploma and Professional Qualifications [NQF8]
Field of Study:
- Design Strategy, Digital Experience, Business Transformation, or related fields.
Work Experience:
- 12 - 15 years experience in a specific capability of importance to the bank, including a track record of 5 years in a people management position in a large enterprise.
- Experience must include developing integrated customer-centric product or service solutions or corporate practice development while working with and managing stakeholders across business and/or functional areas and budget management.
- Exposure to digital transformation and data-driven decision-making is preferred.
- Demonstrated success in leading experience design initiatives that drive customer satisfaction, digital adoption, and strategic transformation in complex environments.
- Experience in engaging executive stakeholders in aligning experience design with business strategy, influencing cross-functional collaboration, and embedding design thinking across the organisation.
COMPETENCIES
Leadership Competencies:
- Strategic Thinking
- Business Acumen
- Communication
- Influence
- Leadership
- Creativity and Innovation
- Delivering Results
- Adaptability
- Collaboration
Knowledge and Skills:
- Design Thinking & CX Expertise: Deep understanding of human-centered design methodologies and how to translate CX insights into digital solutions.
- UI/UX Mastery: Strong track record in designing enterprise-wide interfaces that are visually compelling and functionally seamless.
- Strategic Orientation: Ability to align experience design with business objectives, customer need, and long-term digital strategy.
- Leadership & Influence: Skilled at leading multidisciplinary teams (designers, UX researchers, UI developers) and influencing senior stakeholders.
- Analytical & Data-Driver: Uses data and behavioral insights to iterate and improve design outcomes.
- Technology Fluency: Familiar with agile delivery, digital platforms, and emerging technologies (AI, conversational interfaces, personalisation engines).
- Experience design strategy
- Human-centred design and design thinking
- Customer journey mapping
- Digital platform experience optimisation
- Agile and iterative delivery
- Stakeholder engagement and influence
- Experience performance tracking
- Innovation and transformation enablement
- Governance and quality assurance
- Data-driven design decisions
Education
- Bachelor's Degree: Information Technology
End Date: October 17, 2025
go to method of application »
Job Summary
- Apply Data Centre engineering expertise, critical thinking, design thinking and problem-solving skills in an agile team environment to produce well-organized, optimized and documented source code that successfully delivers platform features & components of the service & solves complex technical problems with high quality solutions.
Job Description
- Junior Data Centre Manage job description will includes responsibilities for managing the 24/7 operations of a data center facility, overseeing equipment maintenance, managing Tier 1 (as CRES are on outsource model) services provider and the technical data centre resources, ensuring compliance with industry best practices and company policies, developing operational plans and procedures, assist with planning and managing budgets, and ensuring the reliability, availability, and performance of all critical systems and infrastructure to meet business and client needs.
Key Responsibilities
Operations Management:
- Oversee the day-to-day operations of the data center, ensuring 24/7 availability and adherence to industry best practices and internal policies.
Infrastructure Maintenance:
- Manage the maintenance of all equipment related to the day-to day operations and ensure that planned and corrective maintenance is performed according to schedule.
Team Management:
- Supervise and manage Tier 1 services providers and the data centre technical team, fostering a productive and efficient work environment.
Vendor & Contractor Management:
- Build and maintain relationships with third-party vendors and service providers to ensure quality service delivery and meet contractual obligations.
Compliance & Standards:
- Ensure compliance with corporate, industry, and professional standards, including ISO, ITIL, and data protection regulations.
Process Development:
- Develop, implement, and maintain standard operating procedures (SOPs), methods of procedures (MOPs), and emergency response procedures (ERPs) for safe and efficient operations.
Capacity & Space Planning:
- Manage and plan for future data center capacity, including power usage effectiveness (PUE) levels, to support business growth.
Incident & Problem Management:
- Lead incident response efforts, manage escalated support cases, and conduct root cause analyses (RCAs) to ensure timely resolution of technical issues.
Continuous Improvement:
- Drive continuous improvement initiatives, research new products and technologies, and implement automation to simplify processes and reduce costs.
Qualifications and Skills
Education:
- Maters electrician with a certified electrical qualification, information Technology, Engineering, or a related field with a N6 technical diploma
Certifications:
- Industry certifications such as CCNA or VCP can be beneficial with CDCP qualification.
Experience:
- 3/5 years of experience in data center operations, IT infrastructure management, or a related field.
Technical Skills:
- Strong understanding of data center systems, including servers, storage, networking, virtualization, and cloud technologies.
Soft Skills:
- Excellent leadership, communication, problem-solving, and customer service skills.
Education
- Bachelor's Degree: Information Technology
End Date: October 17, 2025
go to method of application »
Job Summary
- To follow the six steps of financial planning in executing the role of a FAIS licensed financial adviser. A professional introduction must be made to introduce the adviser and the services offered by the adviser.
- Upon client approval the adviser may conduct a Financial Needs Analysis (FNA) in the disciplines of Investment, Life Insurance and Estate planning. Based on the concluded FNA to make recommendations
- To address single or multiple needs identified on behalf of the client. Advice recommendations will must be presented under the license categories for which the adviser is accredited Absa approved product(s) that are deemed will meet the needs of the client.
- On client acceptance of all or part of the advice, the adviser is required to implement the accepted advice through Absa’s new business processes.
- The adviser must conduct regularly review of the client needs to assess continued suitability of implemented solutions. In these reviews, new needs may be addressed and changes to existing plans be proposed to ensure continued solutioning of client needs.
- Adviser must continue to ensure ongoing Fit and Proper status to enable them to offer services under an Absa advice license.
Job Description
Key Accountabilities:
- Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff)
- Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure.
- Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
- Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
- Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
- Follow all the steps in the designated client engagement process as specified by Absa Advisers.
- Provide regular feedback to the Regional Manager on actions taken to progress the lead to business.
- Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients
Accountability: Meet sales and/or growth targets
- Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
- Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs.
- Make exclusive use of Absa’s Financial Needs Analysis tool (Avalon from Aug 2024 onwards) to conduct a comprehensive Financial Needs Analysis for the client.
- Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to
- get a comprehensive view of the client's financial needs.
- Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
- Generate and discuss a formal recommendation including product quote(s) for the client.
- On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
- Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
- Submit the proposal forms to the relevant product providers for processing.
- Ensure that the issued policy aligns to the recommended product.
- Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
- Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
- Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.
Accountability: Manage own commission earnings
- Capture the correct Policy Relevant Information (PRI) number on the Commission system.
- On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department.
- Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
- Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.
Accountability: Practice Management
- Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
- Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
- Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
- Participate performance development (PD) discussions as required by the Absa performance management standards.
- Take the necessary corrective actions in cases of underperformance in consultation with the Regional Manager. Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and)
- Liaise with Provincial Operations Office) with regards to maintenance of systems and equipment and provision of other services
- Complete all the required compliance exams in the specified timeframes (e.g. Anti-Money Laundering, Sanctions, BCM, Basic Financial Crime Concepts).
- Remain fit and proper as required for FAIS flagged roles.
- Provide monthly feedback to the branch, and Business Bank, regarding non-interest income (seat costs) and cross-selling opportunities
- Segment the client base according to profile, income potential and commission income.
- Engage with business development strategies with the support of the Regional Manager and our practice management subject matter experts to maximise the sustainability of the adviser practice.
Accountability: Personal Development
- Attend all the required training to attain accreditation to market Absa approved products.
- Attend all the requisite internal training (i.e FAIS-related programs/courses).
- Attain the required FAIS credits in order to attain Fit and Proper status
- Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)
End Date: October 14, 2025
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Job Summary
- To provide defined fiduciary end-to-end advisory services on all aspects of estate planning, wealth management, formation and administration of domestic and cross-border trusts and companies and dedicated planning for any complex, local and cross-border assets to clients in Relationship Bank, Corporate and Investment Bank, Retail Bank, and all other distribution channels as per Absa Trust's Advice and Fulfillment strategy.
- Training to Bankers and Financial Advisors in order for them to identify opportunities to deliver the total Client Value Proposition to their clients.
Job Description
- Advisery Services: Assist in providing identified Advisery services to High Net Worth clients of the Group and Bankers/Financial Advisers on fiduciary matters that fall within the ambit of the Financial Planning Institute (FPI) and the Fiduciary Institute of South Africa (FISA), with specific reference to Estate, Retirement and Insurance Planning.
- Assist in providing support in the usage of Wealth Planning techniques and structuring vehicles. Assist in drafting Estate Planning and Business Assurance proposals. Consult directly with the Bankers/Financial Adviser who liaises with clients.
- Provide support in the drafting of Wills and Trusts. Alternatively ensure that Wills and Trusts drafted by Absa Trust are according to the client’s needs and instructions given to Absa Trust.
- Provide specialised Advisery services to High Net-Worth Clients of the Group and Bankers\Financial Advisers or other stakeholders on Legal, tax and other complex financial planning matters that fall within the ambit of the FPI and FISA. Provide technical training in the specialised area of Wealth Planning techniques/skills to the Bankers.
- Support technical interpretation and usage of Wealth Planning structuring vehicles. Estate Planning Proposals, Trust Audit, and or Ownership Structure Proposals. To consult directly with clients and related Private Banker/Financial Advisers.
- As part of a national multi-disciplined Centre of Excellence, to assist other Specialists with experience and knowledge, as well as peer-reviewing any written advice to clients.
- To provide Regional Management with high-level knowledge of technical financial planning and estate planning aspects. To provide expert inputs as required in strategic projects/initiatives, forming a key part of the wealth planning intellectual capital in Absa Trust.
- Stakeholder Management: Build strong relationships with both global and local internal and external stakeholders. Effectively communicate developments within areas of activity to all relevant stakeholders.
- Ensure impeccable and timeous service levels. Liaise with various Business Unit Heads within Absa Group. To liaise with Absa Trust Legal and Compliance to ensure alignment within Absa Trust in the areas of technical legal and compliance matters.
- To liaise with Absa Group specialists (i.e., Absa Group Tax, Absa Group Legal, Absa Trust, BPB&T, Wealth Advisery, etc.) to ensure alignment within Absa Group regarding all relevant technical matters.
- To liaise with our international partners in providing their offshore offering to High Net-Worth Clients. Revenue Generation: Manage the commercial profitability of the Legal and Advisery Specialist team to ensure accomplishment of set revenue targets.
- New and Revised Wills Target: Ensure the quality inflow of new segmented business from distribution channels (Private Bank and Business Bank by monitoring Sales Statistics from the relevant sub-segments.
- Ensure sales targets are met within all targeted distribution channels (Relationship Bank, Corporate and Investment Bank, Retail Bank, and all other distribution channels), by managing weekly and monthly statistics (i.e., results in conjunction with the management of above segments). Any divergences of the statistics will necessitate action planning with the segments in order to achieve the sales target.
- Send Will Applications directly to the Wills Drafting Office of Absa Trust. Review all Will Applications received via other channels (Relationship Bank, Corporate and Investment Bank, Retail Bank, and all other distribution channels) thoroughly i.e. the application form has been completed in full and that instructions to draft the Will is clear and free of any ambiguity before sending the documents to the Wills Drafting Office for drafting.
- Ensure that a proper Estate Plan is executed for the client by utilising different Estate planning tools such as Trust: Inter Vivos. Living. First Dying, Agencies and corporate structures.
- Filing of Signed Wills: Maximise the safe custody of all signed Wills by training all Relationship Bank, Corporate and Investment Bank, Retail Bank, and all other distribution channels in terms of importance of having customers / clients Wills in safe keeping, thus ensuring a further stream of income to Absa Trust.
- Check that all signed Wills lodged for Safe Custody meet with the Legal requirements of the Wills Act by checking the correct execution thereof and the content and structure of the document.
- Coach all delivery channels on the Legal requirements on the execution of Wills by attending and advising in formal training covering legal aspects of Wills – this training is facilitated by Absa Learning and development on an ongoing basis.
- Thus, ensuring the Absa Group is not any risk for incorrectly executed documents. Ensure that the signed Will is filed in the Safe Custody office within the agreed turnaround time (i.e., from drafting to filing), by completing a transmission sheet that encloses all the Wills lodged for Safe Keeping to the Wills Control Centre. Check on a monthly basis the receipt from the Wills Control Centre balances to what has been sent to them.
- Trusts (Inter Vivos., Living, First Dying, and Agencies): Advise and where applicable, create a Trust either Living or Inter Vivos depending on the needs of the client by completing a Trust application form and by obtaining all relevant Financial Intelligence Centre Act and Client Acceptance Screening Application requirements and the submission thereof to Absa Trust: Trust Division for the drafting of the said document.
- Ensure personal sales targets are met after mutual agreement by management on both Inter Vivos and Living Trusts, by training and coaching Relationship Bank, Corporate and Investment Bank, Retail Bank, and all other distribution channels on the knowledge of the product and the implication to tax saving and family protection.
- This will necessitate that correct sales' leads are received from Absa Trust in order to meet with personal sales targets. Customer Service: Deal (telephonically, electronically, written communication, correspondences, and face to face) with clients both internally and externally on a professional basis to ensure that a high standard of customer service is given.
- Resolve customer complaints relating to the Fiduciary Industry (Wills, Trust and Estates) and ensure customer complaints are addressed and that the client is satisfied with the outcome within a period within 24 hours.
- Contact the client and ensure that the matter has been resolved. Build and maintain a relationship with various stakeholders (i.e. Relationship Bank, Corporate and Investment Bank, Retail Bank, and all other distribution channels) by continuously engaging and ensuring satisfactory client service and good relations.
- Escalate complaints, where complex matters cannot be resolved, relating to the Fiduciary Industry (Wills, Trust and Estates) to the Area Manager: within 24 hours.
- Drive a professional client services culture in the Absa suites / branches, by managing the turnover time of Wills drafted and the quality thereof (i.e., Wills that are forwarded to the Wills Drafting Office till the receipt thereof is within the Service Level Agreement times and that spelling errors within the document are corrected on the same day.)
- Compliance: Adhere to ABSA compliance requirements and industry related legislations in order to maintain a high standard of service. Adhere to business processes and controls practice. non-adherence may lead to disciplinary actions.
- Complete all compulsory compliance and legislation training within the required timeframes as prescribed by Absa Risk. Adhere to risk and compliance policies in terms of Environmental Health and Safety, Information Security, Records Management and Money Laundering, Sanctions etc.
- Non-adherence to Absa's Policy and Procedures may lead to disciplinary action. Perform all other duties as reasonably assigned articles for colleague and Advisers.
- FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service): FSCA-Approved Qualification Regulatory Exam for Representatives (RE5) Experience As Per the FAIS Act Product Specific Training once Onboarded Class Of Business Training Continuous Professional Development Attest To Honesty, Integrity, and Good Standing
Education
- Bachelor's Degree: Law, Bachelor's Degree: Taxation
End Date: October 11, 2025
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Job Summary
- To build and maintain professional business relationships across a portfolio of Private Wealth clients, by achieving financial targets, proactively acquiring new clients, and improving customer experience within the scope of the Bank’s regulatory and compliance frameworks.
Job Description
- New Business Origination Manage and grow existing client relationships Involvement in credit related tasks Involvement in Assets under Management and Investments Stakeholder Management Query resolution Risk Management
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
End Date: October 16, 2025
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Job Summary
- Lead the development and execution of digital business strategies and commercialisation initiatives that drive revenue growth, market positioning, and ecosystem development.
- Champion innovation in business models, monetization approaches, and strategic partnerships to create sustainable competitive advantage through digital platforms
Job Description
KEY FOCUS AREAS
- Develop and execute digital business strategies and commercial models.
- Drive monetization strategies across digital platforms and services.
- Lead market analysis, competitive positioning, and business model innovation.
- Identify and activate new revenue streams and partnership opportunities.
- Collaborate with Digital Product teams to define commercial requirements for product development.
- Establish pricing strategies and commercial frameworks for digital offerings.
- Monitor commercial performance and optimize digital investments for ROI.
- Lead business case development for digital initiatives and platform investments.
- Embed governance and compliance in commercial digital activities.
- Foster ecosystem partnerships and strategic alliance development
ACCOUNTABILITIES
Strategy Formulation and Execution
- Lead the development of digital business strategies and commercial roadmaps.
- Define monetization models and revenue optimization frameworks for digital platforms.
- Establish commercial requirements and success metrics for product development initiatives.
- Align digital strategy with Business Banking's transformation goals and market opportunities.
- Translate long-term strategic objectives into aligned business plans and execution roadmaps addressing customer, product and segment needs.
- Cascade strategic goals and ensure alignment between business areas vision and functional implementation priorities, setting clear short, medium and long-term milestones.
- Develop effective partnerships to enable business performance and contribute to sector-wide influence aligned with strategic initiatives.
- Respond to emerging policy and regulatory trends by adapting operational strategy and ensuring compliance alignment.
- Coordinate business enablement efforts for Business Banking, ensuring delivery capability across systems, processes, and teams.
- Incorporate emerging policy and regulatory trends by adapting digital strategy and ensuring compliance alignment.
- Track execution progress against key strategic initiatives and intervene to correct course where needed.
- Support transformation initiatives through structured programme delivery and change management practices.
- Provide expert advice and support in operating model, strategy, and value chain formulation and delivery alignment.
- Identify practices and technologies that provide competitive advantage and enable knowledge sharing and integration of practice areas.
- Undertake analysis of management and specialist information and guide reporting tool implementation to improve decision-making quality.
Customer Primacy
- Use customer insights to shape digital offerings and commercial models.
- Ensure digital solutions enhance customer experience and value delivery.
- Interpret market and customer insights to inform operational plans and prioritise capability investments.
- Utilise customer data to improve processes and propositions, ensuring measurable customer value delivery.
- Instill customer-centric decision-making in teams, balancing experience and efficiency targets.
- Implement initiatives that improve customer engagement and retention through operational enhancements.
- Coordinate cross-functional initiatives to deliver consistent customer journeys and service quality.
- Represent the voice of the customer within leadership forums to influence service delivery priorities.
- Plan and deliver services that create a culture which aims to exceed customer expectations in all aspects of the business.
- Provide expertise in designing integrated frameworks to embed service excellence.
Sustainable Growth
- Drive adoption, usage and share of wallet matrix to ensure strong return on digital investments
- Drive revenue growth through digital monetisation and platform scalability.
- Identify and activate new digital business models and partnerships with close collaboration with relevant Business Banking stakeholders.
- Develop business area growth plans aligned to segment and enterprise priorities.
- Work with business partners to define and execute on growth strategies and operational initiatives.
- Mobilise functional teams to deliver growth targets and embed performance accountability.
- Monitor growth delivery, resolving barriers and reinforcing strategic objectives at operational levels.
- Evaluate financial and customer returns on initiatives to ensure alignment with business viability.
- Formulate and develop multi-function operating frameworks that contribute to sustainable growth through the digital roadmap.
- Formulate and develop multi-function operating frameworks that contribute to sustainable growth.
Client-Driven Innovation and Change
- Champion innovation in digital strategy and commercialisation.
- Lead agile experimentation and rapid scaling of successful initiatives.
- Monitor competitive landscape and identify opportunities to improve products, services, or operations.
- Drive continuous improvement and innovation within the team to enhance customer outcomes.
- Shape client experience initiatives through project ownership and delivery responsibility.
- Lead operational change, ensuring readiness, engagement, and measured impact across delivery teams.
- Influence and communicate across all levels of the business to minimise resistance to change and ensure onboarding of target audiences.
- Scan the external environment to investigate alternative delivery models and offer innovative advice for competitive advantage.
- Drive change management activities across a single value chain for optimal adoption of change.
Leading Talent
- Build and lead a team focused on digital strategy and commercial enablement.
- Promote continuous learning and innovation in digital commercial practices.
- Embed people processes and values into business routines, reinforcing a strong leadership culture.
- Develop workforce capabilities to meet business plan execution requirements and future readiness.
- Create inclusive team environments that support performance, wellbeing, and growth.
- Address escalated people issues and ensure application of performance and development processes.
- Develop future leaders through mentorship, stretch assignments, and tailored development experiences.
- Provide expertise and advice in the development and implementation of human capability and accountability frameworks across functions.
- Direct the development and implementation of human capability strategies to support people management priorities.
Operational Effectiveness
- Translate strategy into operational plans and performance metrics.
- Ensure digital initiatives are executed efficiently and deliver measurable value.
- Operationalise strategic goals into functional plans with clear deliverables, timelines, scorecards with team and individual KPIs to enable effective tracking of business and individual performance.
- Set appropriate financial and other resourcing plans to enable business performance, tracking against budgets and investments for both current and long-term strategic goals.
- Ensure integration across business units by resolving operational friction and dependencies.
- Represent the business area in operational forums and with delivery partners.
- Leverage data insights to improve operational effectiveness and customer outcomes.
- Continuously improve processes for agility, quality, and alignment with customer needs and digital tools.
- Identify problems and formulate alternate solutions to resolve value chain conflicts.
- Provide expert advice on operating model, strategy, value chain formulation, and business controls/governance frameworks.
Digital Adoption
- Promote adoption of digital platforms and tools across the business.
- Drive automation and digitisation to enhance commercial outcomes.
- Execute digital initiatives and promote adoption of technologies that improve efficiency and user experience.
- Monitor digital platform performance and ensure integration with business processes and outcomes.
- Deliberately identify opportunities to digitise, automate, and implement solutions for customer primacy, innovation, and operational effectiveness.
Data Monetisation
- Use data to identify commercial opportunities and optimise digital performance.
- Collaborate with analytics teams to drive insight-led decision-making.
- Apply data insights to support business planning and decision-making in the business area.
- Develop mechanisms to ensure data is collected, validated, and used to drive performance improvement.
- Oversee the explicit use of data and its inherent value to explore opportunities and guide decisions.
Governance, Risk and Compliance
- Ensure compliance with digital governance, risk, and regulatory frameworks.
- Monitor and mitigate risks associated with digital commercialisation.
- Implement governance, risk, and compliance frameworks in business processes and team routines.
- Promote risk awareness and lead the response to regulatory changes and emerging issues.
- Support audit readiness and ensure operational teams adhere to compliance requirements.
- Define and consolidate the risk profile for the business unit, manage critical risks, and ensure resolution feedback to stakeholders.
- Enable the development and implementation of integrated corporate governance frameworks in areas of specialisation.
- Influence the implementation of effective internal controls systems and corporate governance practices.
Stakeholder Management
- Strategic Partnership and Ecosystem: Collaborate with product houses to identify, evaluate and negotiate strategic partnership to expand digital capabilities, distribution and customer reach
- Manage relationships with key stakeholders to support aligned delivery and issue resolution.
- Ensure stakeholder expectations are managed and engagement is consistent with transformation priorities.
QUALIFICATIONS AND EXPERIENCE
Education/ Qualification:
- Post Graduate Degree: Honours Degree, Post Graduate Diploma and Professional Qualifications [NQF8]
Field of Study:
- Digital Strategy, Business Innovation, Commercial Management, or related fields
Work Experience:
- 12 - 15 years' experience in a specific capability of importance to the bank, including a track record of 5 years in a people management position in a large enterprise.
- 12-15 years experience in digital strategy, business development, or commercial management, including 5 years in senior management within large enterprise environments
- Experience must include developing integrated customer-centric product or service solutions or corporate practice development while working with and managing stakeholders across business and/or functional areas and budget management.
- Exposure to digital transformation and data-driven decision-making is preferred.
- Demonstrated success in leading digital commercialisation initiatives that drive innovation, revenue growth, and market positioning in complex financial services environments.
- Experience in engaging executive stakeholders including developing digital business strategies, commercial models, or monetization frameworks while managing stakeholders across business and functional areas.
COMPETENCIES
Leadership Competencies:
- Strategic Thinking
- Business Acumen
- Communication
- Influence Leadership
- Creativity and Innovation
- Delivering Results
- Adaptability
- Collaboration
Knowledge and Skills:
- Strategic Thinking and Commercial Acumen : proven ability to define and execute strategies to measurable commercial value.
- Analytical and data driven: ability to use data and insights to inform decisions, optimise performance and create grounded business cases
- Customer Obsession: deep understanding of customer behaviour, needs and how to design digital solutions that are fit for purpose.
- Innovation and Growth Mindset : passion for exploring emerging technologies, new business models and disruptive opportunities
- Influence and Collaboration: String stakeholder management and ability to influence and executive level
- Execution Excellence: Track record of taking ideas from concept to commercial success.
- Digital strategy and commercialisation
- Innovation and agile delivery
- Platform and product monetisation
- Customer experience and value design
- Market and competitor analysis
- Data-driven decision-making
- Stakeholder engagement and influence
- Governance and compliance in digital
- Business model development
- Performance tracking and optimisation
Education
- Bachelor's Degree: Business, Commerce and Management Studies
End Date: October 17, 2025
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Job Summary
- Formulate tactical strategy and associated delivery plans related to single practice areas. Ensure proactive integration and operational tactical enhancement.
Job Description
- Portfolio Management: Ensure appropriate management of respective portfolios that includes but not limited to client visits and engagement, portfolio performance management, reporting and executing of client requirements
- Business Development: Agree financial targets/new business targets and set out tactical plans to achieve this on an annual basis
- Risk Management: Ensure that portfolio meets the required risk management standards
- People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development (where applicable)
- FAIS Requirements: Advice and Intermediary Service Fit and Proper
Requirements applicable to this job:
- FSCA-Approved Qualification
- Regulatory Exam for Representatives (RE5)
- Experience As Per the FAIS Act
- Product Specific Training once Onboarded
- Class Of Business Training
- Continuous Professional Development
- Attest To Honesty, Integrity, and Good Standing
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
End Date: October 17, 2025
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Job Summary
Job Description Summary
- The SAS Platform Lead at Absa Bank is a pivotal role responsible for the design, implementation, maintenance, and optimization of SAS 9.4 and SAS Viya solution within the bank's infrastructure.
- This individual will work closely with various stakeholders to ensure that SAS platforms meet business requirements efficiently, securely, and with high performance.
- They will also play a key role in providing technical leadership, guidance and support to administrators and other relevant teams.
- The SAS Platform Lead will play a critical role in ensuring the stability, performance, and security of SAS platforms, enabling the bank to leverage advanced analytics and data-driven insights to drive business growth and innovation.
Job Description
SAS Viya Platform Management:
- Design, deploy, configure, and maintain SAS environments to meet business needs and performance requirements.
- Provide ongoing support and ensure that business issues are solved by the technical admin
- Ensure that regular patch upgrades for the SAS environments are completed to ensure system stability.
- Enable automation alerts for system errors or issues to enable quick response.
- Ensure high availability and disaster recovery capabilities are in place for SAS environments by managing disaster recovery processes, ensuring system readiness.
- Manage the team to optimize system performance through routine monitoring and tuning.
- Maintain up-to-date documentation on administrative processes and system configurations.
- Coordinate with IT teams to ensure the seamless integration of SAS with other systems.
- Ensure compliance with security policies and manage user permissions effectively
- Manage user access, security configurations, and permissions within SAS platforms, adhering to Absa Bank's security policies and standards.
- Installation & Configuration: Ensure that the SAS software environment, including server configurations and customizations are setup according to business needs.
- User Management: Create and manage user accounts, roles, and permissions to ensure secure access to SAS resources.
System Integration and Automation:
- Integrate SAS platforms with other banking systems, applications, and data sources as required.
- Ensure that automation scripts and workflows for routine administrative tasks, such as backups, updates, and monitoring are developed and maintained
- Implement best practices for configuration management and version control within SAS environments.
Collaboration and Stakeholder Engagement:
- Collaborate with business stakeholders, data analysts, and other IT teams to understand requirements and translate them into SAS Viya solutions.
- Provide technical expertise and guidance to project teams and stakeholders on SAS capabilities, limitations, and best practices.
- Participate in cross-functional teams to drive innovation, process improvements, and knowledge sharing related to SAS administration.
Performance Optimization and Capacity Planning:
- Analyze system performance metrics and usage patterns to identify opportunities for optimization and capacity planning.
- Recommend and implement improvements to hardware, software configurations, and infrastructure resources to enhance SAS Viya performance and scalability.
- Conduct regular capacity assessments and proactively plan for future expansion or upgrades as needed.
Documentation and Training:
- Maintain comprehensive documentation of SAS configurations, procedures, and troubleshooting guides.
- Provide training and knowledge transfer to junior administrators, support staff, and end-users on SAS administration best practices and usage guidelines.
Team management and leadership:
- The ability to lead and manage a team of SAS admins to achieve team and organisation objectives managing performance, development and providing mentorship
Educational requirements:
- Bachelor’s degree in Computer Science, Information Technology, or related field. Advanced degree or relevant certifications (e.g., SAS Certified Viya Platform Administrator) preferred.
- Proven experience (5+ years) in administering SAS platforms with specific experience in Viya 3.5 and 4 in enterprise environments, preferably within the banking or financial services sector would be advantageous
- Knowledge of SAS architecture, components, and administration best practices would be advantageous
- Proficiency in scripting languages (e.g., Python, Shell) for automation and integration tasks.
- Strong understanding of Linux/Unix operating systems and experience with server virtualization technologies (e.g., VMware, Docker).
- The ability to create Terraform scripts as a code tool that lets you build, change, and version cloud and on-prem resources safely and efficiently will be advantageous.
- Excellent communication skills and ability to collaborate effectively with cross-functional teams and stakeholders.
- Demonstrated problem-solving skills and ability to troubleshoot complex technical issues in SAS environments.
- Experience and knowledge with cloud computing platforms (e.g., AWS, Azure) and containerization technologies (e.g., Kubernetes,) is a plus.
- Knowledge or experience in the following SAS components will be advantageous:
- SAS Data Integration (ETL) Studio, SAS Management console, SAS OLAP Cube studio, SAS Information map Studio, SAS-Add inn for Microsoft office, SAS Enterprise Guide, SAS Customer Intelligence Studio, Web Report Studio (WRS), SAS Visual Analytics(VA),Dashboard. SAS/Macro, SAS/SQL, Stored Processes
Education
- Bachelor's Degree: Information Technology
End Date: October 16, 2025
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Job Summary
- Responsible for identifying and managing legal risk for the South African business. Key point of contact on a day-to-day basis for the business team, and responsible for providing pro-active legal advice, support and risk management.
- Key focus area within our payments, acquiring, issuing and cash management business.
Job Description
Key Accountabilities
Negotiate, Draft and Review Agreements:
- Ensure agreements are drafted as quickly and efficiently as possible while protecting the Bank and mitigating risks.
- Attend to queries as quickly as possible.
- Successful conclusion of agreements, taken into account how certain clauses would impact the Business Unit and Bank' strategy.
- Consider, comment, negotiate and give advice on commercial agreements and schedules.
- Assist in structuring, negotiating and drafting commercial agreements and schedules relating to standard agreements, technology agreements and related transactions.
- Address all probable risks by seeing to it that they are sufficiently mitigated in the agreements drafted.
- Conduct legal due diligences on transactions.
Advisory and Opinions:
- Delivering excellent and effective legal advice and service to stakeholders, applying strategic thinking with advice given.
- Ensure technical correctness of agreements drafted by ensuring that the latest legal requirements have been included in the agreement.
- Staying up to date with all relevant laws, case law and regulatory directives and guidance, this is done by doing regular research on legal developments and attending training interventions.
- Ensure that all risks are sufficiently addressed in agreements entered by the Bank, understanding the requirements of business, legal issues and possible business risks and incorporating clauses in the agreements to address such risks and requirements.
- At all times ensure that sufficient legal knowledge has been obtained and updated with latest legal developments to ensure that they are correctly reflected in the agreements drafted.
Management of Legal Risks:
- Proactive updating of templates and identification of clauses for continuous improvement.
- Ensure effective and appropriate verbal and written communication of the legal policies to internal clients.
- Proactive monitoring of compliance of the legal risk control framework.
- Adhere to Absa frameworks, policies and procedures applicable to the role, demonstrating sound judgement and responsible risk management and when required highlight breaches and request dispensations & waivers on a timely basis.
- Report all risk events/incidents/issues immediately upon discovery and escalate significant events/incidents/issues using the defined process for the business area.
- Understand why risk events/incidents/issues happened and identify how to prevent them in future - focusing on fixing root causes and taking ownership of identified actions.
- Actively raise the profile of the legal function and improve on Legal Key Risks
- Manage and create awareness by embedding legal policies and control requirements in all areas of the business
- Provide appropriate challenge and equally be robust in the face of challenges
- Build strong risk partnerships with colleagues in other functions (especially key control areas)
- Fully understand the role of legal in AGL and how it interacts with other functions and the business.
- Identify and escalate non legal and legal risk issues
- Contribute to the creation of policies and controls
Stakeholder Management:
- Build relationships with key senior stakeholders within the legal and business functions across the Bank and become a trusted advisor.
- Timeous, appropriate and collegiate engagement and collaboration with Legal colleagues from other teams, particularly where matters are business facing or are related to another area of expertise (e.g. employment law).
- Timeous and proactive escalation of issues to manager (technical, stakeholder related and where matters have been open for more than 3 months), blocking out contract review time with manager sufficiently in advance so as to avoid urgency and delays.
- Timeous and accurate matters reporting, providing adequate detail and drafted in a manner that can be easily copied into a General Counsel report.
- Explain legal concepts, clauses in agreements and risks to internal clients.
- Provide training that is beneficial / informative to internal clients by way of presentations, such as training on new legislation or recent legal precedents.
- Manage external counsel were applicable.
- Familiarization with the Bank’s internal governance.
- Contribute to industry wide initiative and develop a good network amongst peer group externally.
- Proactively collaborate across different teams and geographies within Legal to break down silos.
General:
- Leading and managing the payments team
- Proactive stakeholder management and raising the profile of the team.
- Identify instances where contract automation can be implemented to ensure efficiency.
- Deal leadership – ability and experience in leading large and complex deals.
- Develop and maintain a network with senior stakeholders by encouraging informal interactions and catch-up sessions to achieve good visibility and raise the profile of the team.
- Perform duties in line with the Absa values and uphold Absa’ values in transacting with stakeholders, customers and colleagues.
- Provide more than is required from stakeholders to ensure efficiency and excellence.
- Be an active and accountable member of the team by participating in initiatives and workstreams across the Legal function.
- Timeous conclusion of all mandatory training.
- Coach and mentor junior team members.
- Provide objective and constructive feedback and openly share knowledge and expertise.
- Contribute to the development and implementation of the team objectives and strategy.
- Make recommendations for and implement change.
- Works independently with minimal supervision and demonstrates the ability to supervise where appropriate.
- Ability to plan and manage projects and matters through to completion including around resourcing.
- Anticipates Market and Legal Developments and impact on Business.
Role/Person Specification
Professional/Technical Experience:
- At least 4years’ PQE in the field of commercial legal
- Ability to advise at a senior business level and establish credibility with senior stakeholders
- Experience in drafting and negotiating agreements is preferred
Academic and Professional Qualifications:
- Appropriate Law degree
- Admitted attorney in RSA
- Strong Commercial Law experience
- Degree from a leading educational institution with good academic results
Personal Attributes:
- Ability to work autonomously and as part of a team
- Very strong interpersonal skills
- Communication skills
- Well organized and efficient
- Excellent negotiating and influencing skills
- Integrity and reliability
- Excellent attention to detail
- Commercial acumen
- Business awareness, prioritization of risk and strong commercial focus
- Ability to manage a large (and often fluid) workload with effective prioritization as well as deliver under pressure and at speed
Education
- Bachelor Honours Degree: Law, Military Science and Security (Required)
End Date: October 11, 2025
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Job Summary
- To develop tactical strategy and delivery plans, formulate associated practice/s and to ensure operational implementation and adoption with regards to legal methodology, governance and delivery objectives.
Job Description
The role involves advising on all competition law matters and managing competition law infringement risk, including:
- Leading and coordinating merger notifications to national and regional competition authorities across Africa.
- Advising on pre-implementation risks, information sharing protocols, clean team arrangements and integration protocols.
- Advising on key competition law aspects, including vertical and horizontal agreements, distribution agreements, pricing strategies, joint ventures and exclusivity practices.
- Preparing and overseeing submissions to competition authorities across Africa, including responses to investigations and requests for information.
- Providing strategic and pragmatic advice to business.
- Managing competition law compliance across the jurisdictions where Absa Bank operates
Accountability: Legal Risk
- To provide highly specialised legal advice and support to the dedicated area of support.
Accountability: Leadership & Management
- Demonstrates strong relationship management skills with clients
- Plan and manage projects and matters through to completion, including resourcing
- Contribute to the development and implementation of team objectives and strategy and provide high quality support to the business as required by interacting with different legal and business stakeholders.
- Work independently with minimal supervision and demonstrate the ability to supervise where appropriate
Accountability: Commercial
- Demonstrate strong analytical skills and solve complex problems creatively and effectively
- Drives good cost control behaviour, especially around external spend and consistently deliver against a broad range of competing target
- Manage external counsel and represent AGL on relevant industry forums and professional bodies where required
- Add value in commercial as well as technical discussions, and provide training that is beneficial / informative to internal clients
Accountability: Risk and Control
- Actively raise the profile of the legal function and improve on Legal Key Risks
- Manage and create awareness by embedding legal policies and control requirements in all areas of the business
- Provide appropriate challenge and equally be robust in the face of challenges
- Build strong risk partnerships with colleagues in other functions (especially key control areas)
- Fully understand the role of legal in AGL and how it interacts with other functions and the business.
Accountability: Teamwork:
- Proactively collaborates across different teams and geographies within Legal to break down silos
- Provide objective and constructive feedback and openly shares knowledge and expertise
Accountability: Technical
- Acts as a trusted advisor to business and other infrastructure areas; understands market and legal developments and their impact on business
- Contribute to industry-wide initiatives and have a good network amongst peer group externally
Qualifications and Experience
- LLB Degree (minimum); postgraduate qualification in competition law preferred.
- Admitted Attorney with 6 to 8 years post admission experience specialising in competition law.
- Experience in handling merger filings, cartel investigations and compliance programmes in South Africa and across African.
- In-house or law firm experience and experience liaising with national and regional competition authorities.
Education
- Bachelor Honours Degree: Law, Military Science and Security (Required)
End Date: October 20, 2025
Method of Application
Use the link(s) below to apply on company website.
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