Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
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3-5 years exp from a Financial Banking background, Short Term Insurance, LLB essential. To provide advice and support in the development and implementation of complaint resolution planning and associated service delivery processes, methods and techniques; enabling customer satisfaction, retention and identified growth targets.
Job Description
Complaints resolution: Act as the point of entry for the escalation of all Ombudsman complaints related to Generic BU products and services.
Liaison and relationship building: Establish and maintain relationships with the relevant Ombudsman Office, to ensure that issues identified by them are addressed and to maintain the perception that ABSA is a fair and reputable organisation.
Administrative functions: Accurately log all complaints on the complaints management system and track as prescribed by the Generic BU complaints policy.
Also ensure that all complaints are tracked and updated on the relevant Customer Care Program (CCP) system and ensure timeous feedback is provided.
Meetings attendance: Attend meetings with the relevant role players to discuss progress of complaints and outcomes of the root cause analysis.
Education
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
Gmail
Yahoomail