Hot Jobs at Absa Group Limited (Absa)

Job Description

• Income Growth and Financial Targets: Ensure a deep understanding of client's working capital cycle and business needs to provide appropriate solutions. Drive achievement of targets as per individual scorecard.  
• Customer Focus: Proactively drive acquisition and cross-sell initiatives through re-engagement processes. Ensure service and complaints resolution are within acceptable service level agreements.
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards. 
• Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

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Job Description

Architecture

• Leverage a solid & deep understanding of the organization strategy to identify, design & deliver relevant, scalable, testable, re-usable technology solutions
• Work in collaboration with delivery teams to independently analyse customer requirements & varying business capabilities & leverage analysis to identify & accurately spec / frame ‘the complex business problems we are aiming to solve’ with each solution design or solution evolution
• Through the above processes, leverage emotional, social & business / commercial quotient to understand consumers and the broader range of stakeholders, their opinions & perspectives and reconcile these within the solution designs (negotiation skills and dealing with complex and divergent stakeholder opinions are a must)
• Leverage expertise in analytical & creative problem solving to synthesise a solution design (build a solution from its components) beyond the analysis of the problem
• Lead design thinking processes to successfully deliver solution blueprints & associated roadmaps
• Create end to end solution blueprints & ensure these can be implemented across all phases of the initiative life-cycle (ideation through to product launch & commercialization)
• Design & or contribute to the design & implementation of detailed feasibilities & business cases
• Leverage a strong engineering background to make the right choices in solution design – this knowledge includes but is not limited to: domain driven design, loosely coupled integration, microservices and other modern software design practices
• The above extends to identifying the best fit tools to be used for a particular solution, understanding those that would not be a good choice and leveraging researching skills to pivot towards something better
• Assume ‘one stop’ shop accountability for solution blueprint design & delivery decisions within an organization based on the above
• Work with project / program management teams to design solution roadmaps aligned to the strategic requirements of an organization and through which the solution can be implemented across all phases of the initiative life-cycle (ideation through to product launch and commercialization)
• Work embedded, as part of a delivery team, to ensure the successful design & implementation of solution blueprints
• Ensure that the detail of the solution (across all architecture domains) is accurate to the implementation of the initiative, true to the bank’s architectural principles/preferences, implementable by the different teams involved in the solution
• Work as part of embedded delivery teams to conduct solution reviews, code reviews, testing and other disciplines associated with solution design & delivery
• Attend various Group & Business specific architectural design forums and present solution designs and detailed business cases for approval
• Leverage synthesis & creative problem skills to identify risk (impending danger & challenges) and work with a cross functional group of stakeholders across the value chain for support & direction
• Conduct solution reviews against defined customer metrics and ensure the ongoing achievement of business results through solution implementation
• Ensure a solid understanding of emerging & evolving architectural principles and hold one stop shop accountability for the evolution of solutions in alignment with these principles (where it makes sense to do so)
• Build architectural capability across delivery teams in a business to ensure ongoing evolution of skills in solution delivery
• Contribute to the architecture body of knowledge
• Contribute to the design & evolution of architectural principles and preferences

People

• Participate in peer reviews (code, solution, testing etc.) and transfer knowledge and capability across delivery teams for improved solutioning & evolving architectural practices
• Set & Cascade solution direction across technology delivery teams
• Build & evolve the architectural capability of Delivery teams across the business – through active coaching & information / knowledge sharing
• As an SME, support the proactive attraction, recruitment, development, & retention of strong technology teams across an estate
• Leverage and embed agile practices in delivery teams and work to build strong self-directed, high performance teams through agile working practices (including daily, weekly, etc. sprint routines, regular & honest feedback etc.)

Financial & Vendor Management, Risk & Governance

• Carry the ‘one stop shop’ accountability for all risk associated with solution design (from ideation to deployment)
• Apply the organization risk & governance frameworks
• Ensure solution design alignment to Group guidelines & ensure solutions are sustainable for the enterprise
• Proactively involve / engage chapter & guild leads in solution decision making, applying an enterprise wide lens to product & service development
• Ensure solution design alignment to regulatory requirements and continuously update knowledge on regulatory requirements for the successful design of new & evolution of existing solutions
• Deliver on time & on budget (always)

Experience Required:

• Bachelors Degree in Computer Science, Cybersecurity, Information Technology or related field
• 5-10 years of experience in senior cybersecurity roles, demonstrating technical leadership and strategic planning
• Proficiency in hybrid infrastructure and network security, endpoint security, secure software development, data security, and identity and access management

One or more of the following certfications:

• Certified Information Systems Security Professional (CISSP)
• Certified Information Security Manager (CISM)
• Certified Ethical Hacker (CEH)
• Certified Cloud Security Professional (CCSP)
• Strong leadership, communication, and project management abilities

Education

• Bachelor's Degree: Information Technolog

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Job Description

Protecting the bank’s asset :  Conduct Physical Inspections at dealers as per the approved frequency

• Draw inspection lists of vehicles on a Dealer's Wholesale Finance account via the Geolock system to be aware of the vehicles that require inspection at Dealers floors
• Conduct a physical inspection of each vehicle by comparing or matching the details of the vehicle such as vin number, engine number, registration number, etc. to the details of the vehicles on the inspection list.
• Note the condition of the vehicle on the inspection report of vehicles that are found in an unsalable condition [i.e.: vehicles scratched, dented, windscreen damaged, etc.]
• Physically inspect vehicles that are not located on the dealer's floor and reported by the Dealer to be at a Third party premises [ i.e.: on consignment to another dealership or at service provider such as panel beater or fitment center ].
• The Dealer must provide proof if the vehicle is at the third party by obtaining letter from the third party confirming that the vehicle is on their premises for consignment purposes and that they are aware that the vehicle/s is financed with the AVAF Wholesale Finance facility or provide a job card in a case of a service provider.
• Verify ownership of vehicles by checking original Natis documents and compare the details of the original Natis to the actual details of the vehicle on the inspection list [ i.e.: vin no, engine number, registration number, etc.] and by checking that it is registered in the correct name [i.e.: the name of the dealership as the owner and the title holder]
• Plan and schedule routes appropriately by checking that each visit is unexpected by the dealer, by reshuffling dates and days and submit the route plan to the office on the first day of each month. Ensure that planned routes or visits to Dealers are not be known so that effective inspections may be conducted, non-routine visits.
• Email own route planning for the month to the Wholesale Finance Line Manager at the beginning of each month, thus enabling the Wholesale Finance office of one's whereabouts or location during the month.
• Verify vehicles reported "Settled" by obtaining proof of payment from the dealership e.g.: Deposit slip or copy of the Electronic Funds Transfer (EFT), and therefore being able to account for all vehicles on the Wholesale Finance Account
• Having performed inspections, make a note of all vehicles that are settled and email proof of payment obtained from the dealer
• Indicate on the inspection list the date on which a vehicle is delivered to a client by obtaining proof of a signed delivery note from the Dealer, so as to account for all vehicles on the Wholesale Finance Account.
• Bring to the dealer's attention all vehicles outstanding on their Wholesale Finance that have already matured and vehicles about to mature in the following month
• Ensure that proof of payment and proof of delivery is verified on all sold / delivered vehicles by indicating the date the vehicle was sold / delivered / settled on the inspection list. ensure that all sold /delivered vehicles that have passed the payment frequency period is settled prior to you leaving the dealership [ Refer to addendum for the agreed process ]·Back office staff must follow up on units marked as sold and ensure settlement within 72 hours from date of delivery. Non-compliance to be escalated in order to address with dealer immediately and not wait for scheduled next inspection. Identify and escalate possible risk to line manager immediately
• Report any irregularities to the regions and participate in decision making· DPP Facilities must strictly be adhered to
• Act as a liaison between the Dealers and the Wholesale Finance & Dealer Relations department by handling queries and complaints from the dealer and resolving them timeously and or forwarding it to the correct person at the Wholesale Finance office
• Provide process and procedure training to Dealers (e.g. If an instability is detected at a dealer by an Inspector, take control of either Natis documents or Wholesale Finance Vehicles or both) with dealers who have defaulted [i.e.: not settling vehicles sold or using a Wholesale Finance vehicle for their own use, etc.], provided that it is in line with the terms and conditions of the Floorplan agreement and the Floorplan facility letter.
• Liaise with your line manager , Provincial heads and Business Development Officers on the manner in which the dealer handles the facility
• Discuss utilization -   Enquire on low or non- utilization and provide feedback to the business Analyst

Education

• Further Education and Training Certificate (FETC): Physical Planning and Construction (Required)

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KEY FOCUS AREAS:

• Support development of annual sponsorship plans, budgets, commercial and revenue forecasts with Absa Business Units.
• Support the Identification and engagement prospective sponsors and partners.
• Create compelling sponsorship proposals and presentations.
• Support negotiations to secure sponsorship agreements and renewals.
• Manage sponsor onboarding and relationship management activities.
• Coordinate sponsorship activation plans with marketing, events, communications, and operational teams.
• Ensure all sponsor deliverables are fulfilled in accordance with contractual obligations.
• Monitor sponsor satisfaction and identify opportunities for growth and upselling.
• Maintain accurate sponsorship records, databases, and pipeline reports.
• Conduct market research to identify industry trends, competitor activities, and partnership opportunities.
• Measure sponsorship ROI and provide regular performance reporting.
• Ensure compliance with Absa organisational governance, procurement, legal, and brand requirements.
• Represent the organisation at industry events, conferences, and networking engagement.

KEY ACCOUNTABILITIES:

Sponsorship Strategy and Revenue Growth:

• Support development and implement sponsorship strategies aligned to Absa goals.
• Achieve sponsorship revenue and retention targets.

Partner Acquisition and Relationship Management:

• Support engagement and securing new sponsors and strategic partners.
• Develop long-term relationships with key sponsor stakeholders.
• Ensure high levels of Absa business units and sponsor satisfaction.

Sponsorship Activation and Delivery:

• Oversee the implementation of sponsorship agreements and delivery.
• Ensure sponsorship benefits and contractual obligations are delivered effectively.
• Collaborate with internal teams to execute sponsorship activations and campaigns.
• Manage and support sponsorship governance and compliance.

Commercial Negotiation and Contract Management:

• Support sponsorship proposal development, pricing, and negotiations with Absa business units.
• Support management sponsorship contracts, renewals, and compliance requirements.
• Mitigate commercial and reputational risks associated with sponsorship agreements.

Reporting and Performance Measurement:

• Monitor sponsorship performance against agreed objectives and KPIs.
• Prepare sponsorship impact reports and presentations with Business Units.
• Use data and insights to improve sponsorship value propositions and outcomes.

Consumer Insights & Market Understanding:

• Build deep audience understanding through research and data analysis to inform campaign relevance and strategic planning.

Integrated Campaign Development:

• Lead the design and execution of multi-channel campaigns that engage segments across digital, social, experiential, and influencer platforms. Ensure IMC is delivered end to end.

Operational & Financial Management:

• Manage marketing budgets and campaign resources to optimise spend, performance, and return on investment.

Cross-Functional & Stakeholder Collaboration:

• Partner with internal teams and external agencies to ensure seamless delivery and alignment of marketing initiatives.

Performance Monitoring & Reporting:

• Track campaign effectiveness and audience engagement, providing insights and recommendations for continuous improvement.

Stakeholder Engagement & Partnerships:

• Build strategic relationships with influencers, media partners, and internal stakeholders to support campaign delivery and amplify impact.

Inclusive & Culturally Relevant Marketing:

• Ensure campaigns reflect diverse perspectives and resonate authentically with segments both internally and externally.

Qualifications:

• Bachelor’s Degree in Marketing, Business Management, Communications, Commerce, Public Relations, Sports Management, Event Management, or a related field.
• Relevant professional certification in sales, sponsorship, partnership management, marketing, or business development is advantageous.

Experience:

• 3-5 years’ experience in sponsorship, partnerships, business development, sales, fundraising, marketing, or commercial management.
• Demonstrated experience securing and managing sponsorship agreements.
• Proven track record of achieving revenue growth and sponsorship targets.
• Experience developing sponsorship proposals and negotiating commercial agreements.
• Experience managing senior stakeholder relationships.
• Experience in go to market plans and IMC deliverables.
• Experience working with cross-functional teams and external partners.

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Job Description

• Assist business to understand the requirements of the ERMF (and related policies and standards), and ensuring gaps are identified and actioned to ensure compliance.
• Determination and reporting of the BU risk profile and control environment.
• ORMS/PCM Second Line Risk Responsibilities
• Involvement in the Dispensation, Waiver, and Breaches process.
• Continually assess risks and assist to design control activities to respond to risks throughout the BU, particularly in the third party relationship landscape.
• Understand the business concerns in order to be able to give sound advice on risk matters by working closely with the relevant Business, Risk, Governance & Control and Assurance teams.
• Proactively build and maintain relationships with business and maintain a contact point for any risk related matters and be aware of any new strategies or business changes that could potentially affect the risk profile of the business, and to understand and guide on any risk concerns identified.
• Review and challenge the risk and control self-assessments and the associated structure and processes.
• Make recommendations to business in relation to processes, procedures, policies and how to improve the risk environment. This includes conducting deep dives to identify control inefficiencies.
• Engage BU to better understand emerging risks, and formulate the BU Risk response
• Involvement in the Risk Appetite process, risk events/root cause analysis/lessons learnt, and key risk indicators.
• Provide independent oversight and challenge on the governance and progress of major change programmes impacting or initiated/managed by the business.
• Ensure that all risk reports are compiled and are of good quality and submitted timeously as required.
• Agree tactical and strategic remediation plans and oversee and challenge implementation thereof against pre-determined and signed off outcomes.
• Ensure business is trained on the ERMF requirements, and the usage of the applicable Risk management system to enable the recording of Risk Events, Issues, RCSAs, DWBs etc.
• Involvement in the Combined Assurance plan and engagement with assurance providers
• Regulatory reporting and presentations
• Involvement in the new and amended product review process

Education

• Bachelor Honours Degree: Economic and Management Science, Bachelor Honours Degree: Internal auditing (Required)

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Job Description

Accountability:  Management of Legal Risks

• Proactive updating of templates and identification of clauses for continuous improvement. 
• Ensure effective and appropriate verbal and written communication of the legal policies to internal clients.
• Proactive monitoring of compliance of the legal risk control framework.
• Adhere to Absa frameworks, policies and procedures applicable to the role, demonstrating sound judgement and responsible risk management and when required highlight breaches and request dispensations & waivers on a timely basis.
• Report all risk events/incidents/issues immediately upon discovery and escalate significant events/incidents/issues using the defined process for the business area.
• Understand why risk events/incidents/issues happened and identify how to prevent them in future - focusing on fixing root causes and taking ownership of identified actions.
• Actively raise the profile of the legal function and improve on Legal Key Risks
• Manage and create awareness by embedding legal policies and control requirements in all areas of the business
• Provide appropriate challenge and equally be robust in the face of challenges
• Build strong risk partnerships with colleagues in other functions (especially key control areas)
• Fully understand the role of legal in Absa Group Limited and how it interacts with other functions and the business.
• Identify and escalate non legal and legal risk issues
• Contributes to the creation of policies and controls

Accountability:  Negotiate, draft and review Agreements

• Ensure agreements are drafted as quickly and efficiently as possible while protecting the Bank and mitigating risks.
• Attend to queries as quickly as possible.
• Successful conclusion of agreements, taken into account how certain clauses would impact the Bank' strategy.
• Consider, comment, negotiate and give advice on commercial agreements and schedules.
• Assist in structuring, negotiating and drafting commercial agreements and schedules relating to standard agreements, technology agreements and related transactions.
• Address all probable risks by seeing to it that they are sufficiently mitigated in the agreements drafted.
• Conduct legal due diligences on transactions.
• Represent Absa at Industry Forums such as but not limited to, Banking Association of South Africa.

Accountability:  Stakeholder Management

• Build relationships with key senior stakeholders within the legal and business functions across the Bank and become a trusted advisor.
• Timeous, appropriate and collegiate engagement and collaboration with Legal colleagues from other teams, particularly where matters are business facing or are related to another area of expertise (e.g. employment law).
• Timeous and proactive escalation of issues to manager (technical, stakeholder related and where matters have been open for more than 3 months), blocking out contract review time with manager sufficiently in advance so as to avoid urgency and delays.
• Timeous and accurate matters reporting, providing adequate detail and drafted in a manner that can be easily copied into a General Counsel report.
•  Explain legal concepts, clauses in agreements and risks to internal clients.
• Provide training that is beneficial / informative to internal clients by way of presentations, such as training on new legislation or recent legal precedents.
• Manage external counsel were applicable.
• Familiarisation with the Bank’ internal governance.
• Contribute to industry wide initiative and develop a good network amongst peer group externally.
• Proactively collaborate across different teams and geographies within Legal to break down silos.

Accountability: Leadership & Management

• Demonstrates strong relationship management skills with clients
• Plan and manage projects and matters through to completion, including resourcing
• Contribute to the development and implementation of team objectives and strategy and provide high quality support to the business as required by interacting with different legal and business stakeholders.
• Work independently with minimal supervision and demonstrate the ability to supervise where appropriate

Accountability: Commercial

• Demonstrate strong analytical skills and solve complex problems creatively and effectively
• Drives good cost control behaviour, especially around external spend and consistently deliver against a broad range of competing target
• Manage external counsel and represent AGL on relevant industry forums and professional bodies where required
• Add value in commercial as well as technical discussions, and provide training that is beneficial / informative to internal clients 

Accountability: Risk and Control

• Actively raise the profile of the legal function and improve on Legal Key Risks
• Manage and create awareness by embedding legal policies and control requirements in all areas of the business
• Provide appropriate challenge and equally be robust in the face of challenges
• Build strong risk partnerships with colleagues in other functions (especially key control areas)
• Fully understand the role of legal in AGL and how it interacts with other functions and the business.

Accountability: Teamwork:

• Proactively collaborates across different teams and geographies within Legal to break down silos
• Provide objective and constructive feedback and openly shares knowledge and expertise

Accountability:  Technical

• Acts as a trusted advisor to business and other infrastructure areas; understands market and legal developments and their impact on business
• Contribute to industry-wide initiatives and have a good network amongst peer group externally

Professional/technical experience

• At least 7years’ PQE in the field of commercial  law.
• Ability to advise at a senior business level and establish credibility with senior stakeholders.
• Experience in drafting and negotiating agreements is preferred.

Academic and professional qualifications

• Appropriate Law degree.
• Admitted attorney in RSA.
• Strong Commercial Law, Public Sector expertise, Renewable Energy, Transport and Logistics experience and Franchising and Manufacturing experience will be an added advantage.
• Degree from a leading educational institution with good academic results.

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Job Description

• Customer Experience: Responsible for all customer enquiries, service level agreements, and to ensure delivery according to set standards.
• Deal Facilitation: Handle all customer interactions professionally and efficiently.
• Contract Administration: Responsible for all customer enquiries, service level agreements, and to ensure delivery according to set standards. 
• FAIS Requirements: Advice and Intermediary Service Fit and Proper Requirements applicable to this job: FSCA-Approved Qualification Regulatory Exam for Representatives (RE5) Experience As Per the FAIS Act Product Specific Training once Onboarded Class Of Business Training Continuous Professional Development Attest To Honesty, Integrity, and Good Standing

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Description

Impairments and Capital Forecasting:

• Ownership of impairment forecasting for the PWB credit portfolio, including Expected Credit Loss (ECL) projections under IFRS 9.
• Development and maintenance of forward‑looking portfolio scenarios, incorporating macroeconomic assumptions and stress outcomes.
• Active monitoring of actual versus forecast impairments and capital consumption, with clear articulation of drivers and emerging trends.
• Partnership with Finance to ensure alignment between risk forecasts, budgeting, and capital planning processes.

Risk Appetite Setting and Monitoring:

• Support the definition and calibration of portfolio specific risk appetite metrics aligned to Group and Wealth risk appetite statements.
• Ongoing monitoring of portfolio performance against approved limits, thresholds, and early warning indicators.
• Escalation of breaches or emerging risks with clear root cause analysis and recommended management actions.
• Contribution to governance forums through concise, insight driven portfolio reporting.

Credit Data and MI:

• Support current MI capability, consolidating fragmented data into a consistent and usable information to stakeholders
• Translate manual, disparate credit data into timely, decision‑ready portfolio insights for Credit, Risk, Finance, and Business forums.
• Shift reporting from descriptive, retrospective MI to forward‑looking, actionable analytics.
• Reduce reliance on manual data extraction, reconciliation, and ad‑hoc reporting.
• Enable faster, higher‑quality credit and portfolio decisions through clear, aligned MI outputs.

Strategic Portfolio Analytics:

• Development of advanced portfolio analytics to support strategy, including risk‑adjusted returns, concentration risk, and client‑level risk profiling.
• Identification of structural risks and opportunities within the portfolio to inform product design, pricing, and growth strategies.
• Support stress testing and scenario analysis to assess portfolio resilience under adverse conditions.
• Provision of decision support for strategic initiatives, including portfolio optimization and growth prioritization.
• Deliver insight‑led MI that explains portfolio behaviour, performance drivers, emerging risks, and concentrations.
• undefined

Education

• Bachelor Honours Degree: Accounting, Bachelor Honours Degree: Actuarial Science, Bachelor Honours Degree: Statistics

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Job Description

Strategic Leadership

• Define and execute a comprehensive, enterprise-wide forensics investigation strategy aligned to business priorities, regulatory requirements, and emerging risk landscapes.
• Shape and influence enterprise risk and financial crime strategies through forensic insights, driving proactive risk mitigation and value protection.
• Lead innovation in forensic methodologies, including the adoption of advanced analytics, AI, and intelligence-led approaches.

Operational Leadership

• Lead and direct a high-performing, multi-disciplinary forensic function across geographically dispersed operations.
• Oversee complex, high-impact investigations involving fraud, corruption, cybercrime, data breaches, financial misconduct, and insider threats.
• Ensure investigations meet the highest evidentiary, legal, and regulatory standards and support successful disciplinary, civil, and criminal outcomes.
• Direct prioritization and execution of investigations to optimize resource allocation and align to enterprise risk priorities.

Governance, Risk & Compliance

• Provide regular reporting and strategic insights to Executive Committees on forensic risks, trends, and significant investigations. 
• Define and maintain forensic investigation policies, standards, and frameworks in line with regulatory expectations and industry best practice. 
• Contribute to the organization’s risk appetite and control environment through forensic intelligence and thematic reviews.

Stakeholder Engagement

• Build and sustain strategic partnerships with law enforcement agencies (e.g., SAPS, NPA, DPCI/Hawks) and industry bodies such as SABRIC and COMRIC.
• Collaborate closely with internal stakeholders including Legal, Compliance, HR, Risk, Information Security, and Internal Audit.
• Represent the organisation in legal proceedings, regulatory engagements, and external forums, providing expert leadership and testimony where required.
• Oversee relationships with external forensic service providers and legal counsel to ensure excellence and alignment with organisational standards.

People Leadership & Capability Building

• Lead, inspire, and develop a high-performing, multidisciplinary forensic team.
• Build critical capabilities across investigations, intelligence, data analytics, and digital forensics.
• Foster a strong ethical culture and promote integrity across the organization.

Performance & Value Delivery

• Drive measurable reduction in financial crime losses and strengthen control environments through forensic insights.
• Enhance recovery outcomes and support successful prosecution of financial crimes.
• Improve operational efficiency through digitization, automation, and advanced forensic analytics.

Preferred Education

• Bachelor’s Degree in Audit, Legal, Forensic Accounting, Compliance, or a related field.
• Certified Fraud Examiner (CFE) or equivalent professional certification.
• Post-graduate qualification(s) in Data Analytics, Artificial Intelligence, or related disciplines (advantageous).

Preferred Experience

• 15+ years’ experience in forensic investigations, with a strong track record in complex fraud, financial crime, and misconduct matters.
• Extensive senior leadership experience, including leading large, multidisciplinary teams.
• Proven ability to engage and influence executive and board-level stakeholders.
• Deep expertise in risk, control, and governance within financial services or regulated environments.
• Advanced capability in delivering clear, evidence-based reports and executive-level insights.
• Practical experience applying data analytics, artificial intelligence, and digital tools in investigations.

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KEY FOCUS AREAS

• Drive portfolio-wide value realisation to maximise ROI across Business Banking transformation initiatives.
• Align strategic priorities and ensure initiatives support Business Banking’s long‑term objectives.
• Lead benefits realisation processes, from value identification to tracking and reporting.
• Optimise delivery outcomes by applying structured portfolio, programme and value management frameworks and enhance decision-making through data-driven insights, analytics and executive-ready reporting.
• Collaborate with cross-functional stakeholders to ensure cohesive, integrated execution and strengthen governance by embedding value frameworks, performance scorecards and accountability mechanisms.
• Champion continuous improvement, operational excellence and best-practice delivery methodologies by supporting digital and data transformation by integrating analytics, dashboards and automation into value tracking.
• Influence senior leaders and drive alignment on strategic trade-offs, priorities and value outcome

ACCOUNTABILITIES

Strategy Formulation and Execution

• Translate strategic objectives into operational plans with clear deliverables, timelines, and performance measures.
• Align team or practice area priorities with business goals, ensuring tactical execution supports broader strategic outcomes.
• Monitor progress, identify risks, and implement corrective actions to ensure delivery.
• Translate Business Banking strategy into measurable value outcomes, KPIs and portfolio targets and evaluate emerging opportunities and make recommendations on portfolio prioritisation.
• Support executive decision-making through scenario modelling, impact assessments and forecasting and develop and maintain multi-year value realisation roadmaps
• Ensure strategic delivery frameworks (Agile, Lean, Waterfall) are leveraged to maximise value.

Customer Primacy

• Use customer insights to inform service design and delivery improvements.
• Champion initiatives that enhance customer experience, satisfaction, and loyalty.
• Collaborate across teams to ensure consistent and differentiated customer journeys.
• Ensure all value metrics and prioritisation frameworks incorporate customer impact and that they translate customer pain points into value-focused business cases.
• Partner with customer experience teams to quantify customer-led benefits (e.g., reduced effort, faster turnaround, improved satisfaction).
• Ensure customer outcomes remain at the centre of initiative design and benefits measurement.

Sustainable Growth

• Contribute to the development and execution of growth plans aligned with business unit priorities.
• Drive performance accountability within the team or practice area.
• Support investment decisions through analysis of operational impact and value creation.
• Identify and quantify value levers that drive revenue growth, cost efficiencies and productivity uplift.
• Monitor performance against strategic growth targets and recommend corrective actions.
• Ensure benefits are sustainable, embedded and tracked post-implementation.
• Enable long-term capability building to support continuous value optimisation.

Client-Driven Innovation and Change

• Identify opportunities for innovation and continuous improvement.
• Lead change initiatives, ensuring readiness, engagement, and adoption.
• Support the implementation of new technologies, processes, and practices.
• Promote innovation by identifying opportunities for digital, data and process transformation.
• Drive adoption of best practice change methodologies.
• Facilitate experimentation and test‑and‑learn approaches to accelerate value.
• Champion cross-functional collaboration to deliver integrated innovations.

Leading Talent

• Develop team or practice capabilities to meet current and future business needs.
• Foster a culture of performance, inclusion, and continuous learning.
• Manage performance, development, and succession planning.
• Build, mentor and develop a value realisation capability across the portfolio.
• Foster a high-performance culture focused on accountability, results and continuous improvement.
• Upskill teams on value measurement, financial modelling and benefits tracking.

Operational Effectiveness

• Translate business priorities into operational plans with defined KPIs and scorecards.
• Optimise processes for efficiency, quality, and alignment with customer needs.
• Resolve operational issues and ensure continuity of delivery.
• Standardise value frameworks, tools and reporting processes across the business.
• Improve operational performance by identifying inefficiencies and recommending optimised solutions.
• Drive process excellence and operational transparency through rigorous measurement.
• Monitor initiative performance against agreed milestones, KPIs / OKRs and SLAs.

Digital Adoption

• Promote the use of digital tools and platforms to enhance service delivery and operational efficiency.
• Identify opportunities for automation and digitisation.
• Support digital transformation initiatives and ensure effective adoption.
• Leverage digital tools (Power BI, data analytics platforms) to enhance portfolio visibility.
• Ensure digital enablement is integrated into value tracking and governance processes and partner with technology teams to measure and optimise digital transformation outcomes.
• Promote data-driven decision-making through automation of reporting and insights.

Good Governance, Risk and Compliance

• Implement governance, risk, and compliance frameworks within operational routines.
• Promote risk-aware decision-making and ensure adherence to regulatory requirements.
• Monitor and manage operational risks, ensuring timely resolution and reporting.
• Oversee governance of transformation investments and ensure adherence to approval frameworks.
• Monitor value realisation risks and escalate issues proactively.
• Ensure compliance with audit, regulatory and financial oversight requirements and establish transparent reporting structures to support executive governance forums.

Data Monetisation

• Use data and analytics to inform decisions, improve performance, and identify opportunities.
• Ensure data quality and relevance for reporting, insights, and operational planning.
• Apply performance insights to drive continuous improvement and value creation.
• Identify opportunities where data can unlock direct or indirect commercial value.
• Work closely with analytics, digital and product teams to quantify and monitor data-related benefits and incorporate data monetisation metrics into business cases and value frameworks.
• Enable responsible and ethical use of data aligned to governance standards.

Stakeholder Management

• Build and maintain collaborative relationships with internal and external stakeholders.
• Align delivery with stakeholder expectations and business priorities.
• Communicate progress, risks, and outcomes effectively.
• Influence and align senior leaders across Business Banking, Digital, Operations, Finance and Risk teams.
• Facilitate executive-level discussions on prioritisation and value decisions.
• Maintain strong communication channels to ensure shared understanding of value drivers.
• Act as trusted advisor to leadership on strategic value and portfolio performance.

COO DNA

As a member of the management team, it is expected to embody and promote the COO DNA, which includes:

• Customer Obsession: Start with the customer and work backwards. Focus on solving client problems and creating measurable value for clients.
• Commercialisation: Drive business value through operational excellence, always seeking opportunities to maximize value realization and return on investment.
• Digital Dexterity: Leverage technology, automation, and data to deliver value faster and more efficiently. Encourage digital empowerment and adoption of new tools.
• Cost Optimisation: Instil habits and practices that reduce waste and optimize resources, while maintaining or improving client value.

Education

• Postgraduate Degrees and Professional Qualifications: Financial Sciences (Required)

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Job Description

• Technology Leadership Provide Technology leadership, direction and innovation to the product unit aligned to the business’s strategy. Provide product unit’s executive team with the appropriate leadership on the nature of trade-offs required to achieve customer outcomes Define world class strategic architecture and roadmaps. Fully integrate into the Product unit’s executive team and commit to agreed business outcomes Provide clear strategic direction to the technology teams you are leading. Align and contribute to Technology leadership for the broader firm.
• Accountability: Technology People Management Management of both internal and external resources in your team to achieve agreed outcomes. Build diverse, high performing teams that support delivery of business outcomes which are best practice in a global context Embed strong talent management practices and be responsible to build exciting career paths for your people. Ensure that your teams are technically up to date in line with future skill requirements. Responsible for overall team health
• Accountability: Stability of systems/applications End to end accountability of reliability of systems/applications in your space – this includes any services (internal or external) required to support the applications. Elimination of single points of failure and ensuring that all critical process flows are isolated on own infrastructure. Ongoing optimisation and improvements. End to end monitoring of all services. Full resilience for all services that are tested in line with policies. Applications are up to date, all critical patching done and operating on supported infrastructure.
• Accountability: Data Single point of contact on Product Unit’s Exco for all technology enabled data related activities. Responsible for putting availability of appropriate data and data related tools front and center for all new technology implementations to allow for data driven insights and commercial value from data (with support from CDO Office)
• Accountability: Security/Cyber Single point of contact on Product Unit’s Exco for all security/cyber related activities. Responsible for secure build of all new technology. Responsible for ongoing protection against potential cyber-attacks and security vulnerabilities (with support from CSO office)
• Accountability: Technology Cost and Business Management Participate in BU Exco to prioritize and outline trade-offs related to technology spend for both strategic and ongoing technology requirements Providing the business with affordable, scaleable technologies in line with business objectives. Constantly looking for ways to innovate and optimise. Driving input for both capex and opex required for technology as part of Product Unit’s financial plans. Manage the end to end technology cost for your business to the agreed budgets and plans. Full asset management (hardware and software) for your business. Manage critical vendor relationships.
• Accountability: Delivery of new technology Solutions (Changes) Work with EXCO colleagues to enable the delivery of end to end business transformation, taking accountability for the design and delivery of agreed technology Delivery of all changes in line with strategic architecture and roadmaps. On time on budget delivery of all change initiatives in your business unit Enable straight through processing (STP) and digitisation of clients’ journey in your business unit. Embedding new ways of work such as Agile and DevOps.
• Accountability: Risk Management and Compliance Drive a culture of risk management and compliance. Ensure teams adhere to Group-wide policies and procedures Pro-active management of risks and issues. Timeous resolution of audit and control issues.
• Manage e-mail, WhatsApp, and other forms of electronic communication with suppliers and customers
• Integrated into MS team, AWS, and MS outlook
• Automated quote loading into the Miles system via API integration via the workflow management tool
• Customer portal modernization and customization are fully integrated via API that will enable customer self-help and enhance customer experience
• Power BI support via API with Sofico, AWS, MS teams, MS outlook, and AWS
• Productivity, burn rate, utilization, maintenance, AI reporting etcetera.
• Cost effective and agile development
• DevX is already integrated with the bank and supports CIB
• Robotics and invoice payment automation
• Workflow quality monitoring

Experience

• Secured and Unsecured lending experience is a pre requisite .
• You must have experience in the Commercial Leasing business that manages the following products (Full Maintenance Rental; Operating Rental (with or without Managed Maintenance); Islamic Full Maintenance Rental; Islamic Operating Rental; Managed Maintenance; Fines Management and License Management (can be offered as a singular or bundled product) and Management Only) and be able to solution for the following

Education

• Bachelor's Degree: Information Technology