Hot Jobs at Collinson

Purpose of the role: 

• At Collinson International Ltd (CIL), the largest operating company within the Collinson Group, we have a powerful vision: To be a strategic partner to the leading payment networks, issuers and travel companies. Driving customer engagement and incremental value through the world's most valued travel ecosystem.
• Whilst we have had a lot of success over the past 10 years, and have grown exponentially, we need to make changes to the way we work if we’re going to achieve this vision. With that in mind, we are embarking on our biggest ever period of transformation - investing time and money to connect consumers, our clients and our partners to each other, and to the elevated experiences they want and expect from us.
• As part of this, we are establishing a new Transformation team and require a TMO Portfolio reporting analyst to support in the delivery of key initiatives.
• The primary purpose of the TMO Portfolio Reporting Analyst is to ensure that stakeholders within the CIL organisation have an accurate and updated view of the transformation portfolio and strategic initiatives at any given time. 

This includes:

• Gathering information on how project, programme and product initiatives map to the different lifecycle steps (from Idea to Delivery to Close)
• Providing consistent information about the scope, team, timelines and costs of each initiative
• Working with relevant stakeholders to ensure there’s up-to-date status reporting on each initiative in the portfolio
• Acting as the custodian of portfolio data and structuring it in a way that supports insight generation and interrogation
• Creating ad-hoc insights and reports to support the decision making of the Transformation team and wider CIL leadership.

Main accountabilities:

• Generate reports and manage report templates
• Collects, organizes, and compiles data into a series of reports that are distributed on a timely basis to transformation leadership and CIL LT
• Develop and maintain reporting templates and dashboards
• Recommends effective ways of structuring the data in different views to enable leadership strategic decision making
• Monitor report completion for accuracy and consistency of data
• Support the Transformation leadership team with the preparation of updates and management reporting packs
• Build relationships and collaboration
• Build strong relationships with portfolio and product stakeholders across CIL (and TCG) in order to create timely and accurate reports
• Support product and project managers in the execution of projects by providing data-driven insights and recommendations.
• Data and analytics
• Analyse portfolio data to identify trends, risks, and opportunities for improvement.
• Training and Support
• Provide guidance and support to teams on how to provide updates and efficiently make use of existing reports, apply filters, and slice the data.
• Provide education and best practices recommendations to teams on creation of new reports.

Knowledge, skills & experience:

• Excellent verbal and written skills and ability to edit text into concise language appropriate for reports and presentations
• Excellent organizational skills and ability to deliver reports according to requirements and strict deadlines.
• Strong skills in graphical presentation of data with specific knowledge of and experience with databases; computer skills (Word, Excel, Microsoft Publisher, PowerPoint, etc.).
• Capacity to working both individually and as part of a team.
• Ability to multi-task, prioritize, and solve problems.
• Ability to work effectively with a group of global stakeholders
• You have experience of working across a variety of change initiatives e.g. IT, Business Change, programmes and projects, product teams, agile and waterfall
• Preferably, understands agile principles and methodologies
• Proficiency in project management tools (such as Microsoft Project, Smartshets, Monday.com) and agile project and road-mapping management tools such as JIRA and Aha! is desirable but not essential

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Purpose of the role

• We are looking for a motivated Junior Project Manager to assist in the delivery and management of technical projects within our product and platform teams. You will work closely with cross-functional teams to help achieve project goals, meet quality standards, and support customer and business objectives. Experience or familiarity with Agile methodologies is highly desirable

Main Accountabilities

• Assist in defining project scope, goals, and deliverables, and help create project plans.
• Collaborate with engineers, designers, and business stakeholders to ensure project tasks are completed, especially within an Agile framework.
• Facilitate scum ceremonies, including daily standups, sprint planning and sprint reviews / demos
• Help manage project budgets and resources, including personnel and technology costs.
• Track key project metrics and support product leadership to ensure project goals are met using Agile practices.
• Monitor project progress and help identify and resolve any issues that may impact delivery.
• Communicate project status and updates to stakeholders, ensuring everyone is informed.
• Support the delivery of projects on time, within budget, and meeting quality standards.
• Work with teams and vendors to maintain expected engineering and quality standards.
• Assist in developing and maintaining project documentation, such as project plans, status reports, and Agile artifacts like sprint plans and retrospectives.
• Contribute to improving team processes and methodologies, with a focus on Agile continuous improvement. 

Personal Requirements of the Role

• 3-5 years of project management in an agile environment 
• Experience delivering projects in one or multiple technical fields, such as software development, cloud, digital, data. 
• Experience using Jira and other product and engineering management tools 
• Project management certification would be a plus Skills and Capabilities: (aligned to the skills and capabilities framework of the role and level) 
• Demonstrable understanding of agile project management principles, including planning, executing, and closing projects. 
• Familiarity with Agile project management methodologies (e.g., Scrum, Kanban) and experience working in Agile environments. 
• Familiarity with technical fields such as software development, cloud, or data is a plus. 

Skills and Capabilities

• Ability to work effectively in a team and support cross-functional collaboration. 
• Good communication skills, both verbal and written, with the ability to report on project progress. 
• Problem-solving skills to assist in resolving issues and mitigating project risks. 
•  Strong organizational skills with the ability to manage multiple tasks and prioritize effectively. 
• Basic experience or understanding of managing project budgets is helpful. 
• Adaptability and willingness to learn and adjust to changing project requirements.
• Attention to detail and commitment to producing high-quality work. 
• Interest in continuous improvement of work processes and methodologies, particularly in an Agile context.

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Purpose of the Job

• This role gives the individual extensive Treasury exposure to the global Group. Reporting to the Senior Treasury Manager, this role will support the group in the management of the operational treasury activities. This will include supporting the management of liquidity, foreign exchange, cross currency swaps, investments, debt and treasury technology.

Key Responsibilities

• Global cash management for purposes of cash visibility and forecast planning. This will include the weekly cash position report of global cash balances.
• Global daily cash and FX management which will include trading FX transactions with approved banking partners.
• Investigate any cash management issues as and when required for internal and external support.
• Cash concentration and funding of Collinson entities as and when required including daily cash pool reconciliation.
• Ensure timely settlement of Treasury related transactions within a controlled environment.
• Reconciling daily cash variances for the Treasury entity.
• Run the Global intercompany monthly netting program.
• Distribution of foreign exchange rates and interest rates used across the Group by finance and non-finance teams.
• Interaction with key Banking partners for bank related matters such as payments.
• Maintenance and recording of all Treasury related transactions (funding, deposits, investments, FX trades) including drawing down or repaying against the Group’s credit facilities where appropriate.
• Execution and documentation of the group foreign exchange hedging.
• Assist with any Treasury and management reporting.
• Preparation of bank and lender compliance reports.
• Other
• Provide assistance with on-going Treasury projects where required.
• Support with any Treasury related audit requests.
• Provide support with issuing any Trade LCs, guarantees, credit cards and completion of any treasury related documentation.

Key skills and experience to be evidenced within your application included;

• You will be a minimum of degree educated, preferably in a finance discipline.
• Experience in a similar role and looking to broaden your range of Treasury skills in a fast-moving role within a growing and changing business.
• An accountancy and/or Treasury qualification.
• Experience of FX risk management and an understanding of clearing banking and treasury systems.
• Advanced Excel skills preferred

Core competencies

• Able to work in an organised and methodical way so that internal and external deadlines are met in a timely manner. Priorities can change daily, calling for someone who is diligent, organised and able to work under pressure.
• Preferably able to display a knowledge of banking and financial transactions and products, including payments/borrowing facilities/online banking.
• A practical hands-on attitude is required together with the ability and initiative to suggest and implement process change.
• Able to work effectively with people across all areas of the businesses and build effective working relationships, whilst also being comfortable working unsupervised. Owing to significant growth, the Group is undergoing a period of transition in the way that it operates globally, and the individual will be required to find their feet quickly in order to assist the Senior Treasury Manager in dealing with these changes

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Purpose of the Job

• Taking inbound calls in a professional manner; handling and overcoming objections in a professional and effective manner; adhering to targets; taking inbound calls from an international customer base; handling both internal and external email correspondence to and from clients in line with quality standards; working towards resolution time periods, quality standards and targets.
• Targets (weekly/monthly and incentive)
• Reaching call resolution timeously
• Reaching targets on a daily, weekly and monthly basis
• Adherence to schedule
• Meeting quality assurance selected targets
• Meeting all agreed KPI`s
• Develop excellent relationships with all stakeholders
• Days of work: Mon to Sun 24/7 (rotational roster, varied shifts – see below )
• (05:00–14:00; 06:00–15:00; 10:00–19:00; 11:00 – 20:00; 20:00–05:00; 21:00–06:00; (Shift do change due to daylight saving for the UK and USA)
• Special arrangements: Working SA Public holidays
• What is most challenging about the role: The agent needs to manage and prioritize high workload, call volumes and attend regular training on amendments to products, policies and procedures. Lifestyle Benefits is a VIP client and high standards of work are an expectation.

Requirements:

• Fluent in Speaking, Writing and Reading German
• Dealing with clients telephonically – above average telephonic communication skill
• Ability and willingness to work weekends and shifts as and when required
• Proven exposure to flexibility and easily adaptable to pressurized environments and change
• Proven customer service orientation and problem-solving ability in previous roles/career
• Must have applied foreign language in a corporate environment
• Ability to multitask

Nice to haves:

• Experience with working to targets
• Familiarity with call centre culture/environment
• Exposure to travel, either work related or extensive personal travel

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Purpose of the Job

• Taking inbound calls in a professional manner; handling and overcoming objections in a professional and effective manner; adhering to targets; taking inbound calls from an international customer base; handling both internal and external email correspondence to and from clients in line with quality standards; working towards resolution time periods, quality standards and targets.
• Targets (weekly/monthly and incentive)
• Reaching call resolution timeously
• Reaching targets on a daily, weekly and monthly basis
• Adherence to schedule
• Meeting quality assurance selected targets
• Meeting all agreed KPI`s
• Develop excellent relationships with all stakeholders
• Days of work: Mon to Sun 24/7 (rotational roster, varied shifts – see below )
• (05:00–14:00; 06:00–15:00; 10:00–19:00; 11:00 – 20:00; 20:00–05:00; 21:00–06:00; (Shift do change due to daylight saving for the UK and USA)
• Special arrangements: Working SA Public holidays
• What is most challenging about the role: The agent needs to manage and prioritize high workload, call volumes and attend regular training on amendments to products, policies and procedures. Lifestyle Benefits is a VIP client and high standards of work are an expectation.

Requirements:

• Fluent in Speaking, Writing and Reading Arabic
• Dealing with clients telephonically – above average telephonic communication skill
• Ability and willingness to work weekends and shifts as and when required
• Proven exposure to flexibility and easily adaptable to pressurized environments and change
• Proven customer service orientation and problem-solving ability in previous roles/career
• Must have applied foreign language in a corporate environment
• Ability to multitask

Nice to haves:

• Experience with working to targets
• Familiarity with call centre culture/environment
• Exposure to travel, either work related or extensive personal travel

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The Role 

• We are seeking a highly experienced Fullstack Engineer to join our team. The ideal candidate will have a strong background in software development, with a focus on using modern technologies.

Key Responsibilities  

• Lead the design and development of complex software systems (client-side and server-side) from conception to deployment
• Collaborate with cross-functional teams to deliver high-quality software solutions
• Build the front-end of applications through appealing visual design
• Develop and manage well-functioning databases and applications
• Develop and design effective APIs
• Collaborate with cross-functional teams to deliver high-quality software solutions
• Mentor and guide other engineers
• Stay current on industry trends and technologies to continually improve the team's technical capabilities
• Ensure that all software development is done to a high standard, and that it is fully tested and deployed in a secure and reliable manner
• Research and recommend ways it implement emerging payment innovations, including Open Banking, buy now pay layer, and alternative digital payment methods
• Stay current on payment legislation changes globally.

Knowledge, skills and experience required

• Strong technical experience leading the design and development of complex software systems
• Knowledge of multiple front-end and back-end languages (Node.js, React, Next.js, Typescript, JavaScript, HTML, CSS) and their libraries
• Familiarity with RESTful APIs and GraphQL
• Familiarity with database technologies such as PostgreSQL, Redis, and MongoDB
• Knowledge of payments processing and the wider payments industry
• Experience integrating with Payment Service Providers (PSPs) for example Stripe, Braintree, Adyen, or WorldPay.
• Understand of mobile payments and implementation of ApplePay and/or GooglePay.
• Experience with event-driven architectures
• Proficiency with Git, Confluence, Jira
• Basic understanding of Docker, Kubernetes, and Deployments to the cloud
   

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Purpose of the job

• As a Senior Salesforce Multi Cloud Developer, you will play a pivotal role in architecting, developing, and optimising our New Platform Salesforce solutions, with a strong emphasis on Salesforce CRM, Loyalty Management, Service Cloud, Data Cloud and Marketing Cloud. Collaborating closely with Product Managers, Solution Architects, Engineers and cross functional technology team, you will lead the technical design and implementation of Salesforce solutions that enhance customer engagement, loyalty, and operational efficiency.

Key Responsibilities

• Build strong relationships with cross-functional stakeholders, providing high-value solutions while maintaining open communication channels.
• Gather and document requirements for Salesforce Platform features and capabilities, including scope, effort estimates, and solution design.
• Consult product managers on breaking down Salesforce projects into releases with epics and features for sprints, highlighting risks and dependencies.
• Design robust and scalable Salesforce platform solutions that meet business requirements and anticipate future needs. Ensure solutions are optimally integrated with existing enterprise architecture.
• Lead development and customisation workstreams to deliver complex Salesforce solutions that support all touchpoints of high-end consumer travel journey in CRM, Loyalty Management and Service Cloud. Utilise advanced Apex, Visualforce, Lightning components, and other Salesforce technologies to extend our capabilities.
• Configure all technical aspects of consumer loyalty program in Loyalty Management.
• Lead development workstreams for consuming data feeds from various experiences and add-on travel services into core CRM platform focusing ensuring robust integration patterns are following while focusing on data consistency and security.
• Lead workstreams for creating and maintaining data feeds into wider Salesforce ecosystem such Salesforce Data Cloud and Marketing Cloud.
• Carry out all aspects of testing and deployment of solutions within Salesforce environments.
• Collaborate with fellow Salesforce technical leaders to continuously optimise platform resiliency and performance, ensuring it effectively manages clients, partners, and retail consumers on a global scale.
• Collaborate with fellow Salesforce technical leaders to continuously review and implement best-practice frameworks for design, development, testing and deployment of our Salesforce solutions.
• Document and deliver proof of concepts, such as Einstein, transitioning them from concept to production.

Knowledge, skills and experience required

Skills and Knowledge

• Proficient in core Salesforce ecosystem (Sales, Service and Loyalty Management) configuration, data modelling and architecture.
• Proficient in Salesforce basics, Apex, VisualForce, Lightning, RDBMS, and JavaScript for Sales Cloud/Service Cloud.
• Knowledge of how Salesforce technology supports the technical and operational aspects of client and partner management and enhances the end-consumer experience.
• Proficient with CI/CD frameworks and tools.
• Degree in Computer Science, Software Engineering, or a related field.
• Salesforce Developer Certification, Platform Developer I/II, Salesforce Administrator and any relevant advanced certifications.

Experience

• 6+ years of experience in all aspects of design and implementation of Salesforce CRM, Service and/or Loyalty Management solutions across at least one of the following consumer experience verticals: travel and hospitality (airlines and hotels), retail (shopping mall brands), or financial services (banks).
• Configured Salesforce for loyalty programs structures, tiering, points, rewards and redemptions.
• Built Salesforce customer data models which are capable of consuming external non-salesforce data sources while integrating with other Salesforce ecosystem products.
• Configured out-of-the-box Salesforce ecosystem integrations (CRM, Service, Marketing Cloud, etc.)
• Integrated Salesforce ecosystem products with external systems and services while consuming GraphQL, REST and/or SOAP APIs.

Person Specification

• Self-starter with can-do, will-do attitude
• Able to work with minimal supervision and oversight, able to overcome challenges independently
• Lifelong learner – always identifying areas of improvement and staying up to date with evolving technology and business landscape
• Able to work at pace while working through frequently changing priorities and challenges in a collegiate way
• Always challenging ambiguity

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Purpose of the Job:

• Reporting to the Head of Pricing & Underwriting (Accident & Health), the Pricing Analyst will coordinate pricing activities for our International Health and Dental insurance portfolios. This role plays a pivotal part in driving profitability and supporting strategic goals through robust pricing strategies and data-driven insights.

Key Responsibilities:

• Develop and refine pricing models to optimise business decision-making and client outcomes.
• Utilise advanced data manipulation tools to enhance data efficiency and reporting capabilities.
• Lead annual renewal pricing and product reviews, leveraging scheme data to drive performance improvements.
• Conduct comprehensive product and rate reviews, adapting benefits and pricing strategies as necessary.
• Monitor and analyse sales and underwriting performance, applying market research to drive best practices.
• Implement community and experience-rated pricing strategies, identifying trends and opportunities within data.
• Collaborate with the reserving team to ensure accurate IBNR and reserve calculations.

Knowledge, Skills, and Experience Required:

• Deep technical pricing expertise in the Global Health market.
• Strong analytical skills with proficiency in statistical pricing and modeling.
• Experience with earning patterns, chain ladders, and P&L analysis.
• Proven track record in pricing new and renewing portfolios across multiple geographic regions.
• Ability to manage competing priorities and stakeholder expectations effectively.

Personal Attributes:

• Results-oriented with strong influencing skills across various organisational levels.
• Creative thinker with a keen commercial sense and understanding of customer journeys.
• Passion for Health & Dental markets and adept at building relationships both internally and externally.
• Excellent communication skills, capable of simplifying complex concepts for non-technical audiences.
• Effective planner with strong coordination abilities for executing pricing projects.

Qualifications and Skills:

• Consumer lines (Health products preferred) Insurance experience.
• Proficiency in MS Excel, PowerPoint, and Word; familiarity with SQL/SAS/Tableau/Power BI advantageous.
• Awareness of insurance regulations and progression towards Data Analyst/Actuarial qualifications desirable.
   

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Purpose of the job

• As a Salesforce Multi Cloud Developer, you will play a pivotal role in architecting, developing, and optimizing our Salesforce solutions, with a strong emphasis on Salesforce CRM, Loyalty Management, Service Cloud platforms. Collaborating closely with Solution Architects and cross functional technology team, you will lead the technical design and implementation of Salesforce solutions that enhance customer engagement, loyalty, and operational efficiency. This role demands a deep technical knowledge, a strategic mindset, and the ability to mentor junior developers.

Key Responsibilities

• Advanced Salesforce Development: Lead the development and customization of complex Salesforce solutions, focusing on CRM, Loyalty Management and Service Cloud. Utilize advanced Apex, Visualforce, Lightning components, and other Salesforce technologies extend our capabilities.
• Testing and Quality Assurance: Develop and execute comprehensive test plans to ensure the functionality, performance, and reliability of Salesforce solutions. Perform unit and integration testing. Support user acceptance testing to validate solutions against requirements and acceptance criteria.
• Solution Design and Architecture: Architect scalable, maintainable, and flexible solutions within the Salesforce platform that meet business requirements and anticipate future needs. Ensure solutions are optimally integrated with existing enterprise architecture.
• Advanced Problem Solving: Tackle complex technical issues, providing expert-level troubleshooting, root cause analysis, and solution implementation.
• Integration and Data Strategy: Design and implement robust integration patterns between Salesforce clouds and external systems, focusing on data consistency, security, and performance. Lead the development of data models and governance practices within Salesforce.
• Performance Optimization: Monitor, analyse, and optimize the performance of Salesforce solutions, ensuring they operate at peak efficiency and meet scalability demands.
• Technical Leadership: Collaborate with Solution/Technical Architects and other internal technology teams to define and implement technical strategies for Salesforce solutions, ensuring alignment with business goals and technical standards. Guide the development team through complex coding challenges and architectural decisions.
• Mentorship and Leadership: Mentor junior Salesforce developers and engineers, promoting best practices in coding, configuration, and continuous integration/delivery. Foster a culture of excellence and innovation within the team.
• Continuous Learning and Innovation: Keep abreast of the latest Salesforce releases, features, technologies, and best practices. Advocate for the adoption of new tools and technologies that can enhance business outcomes.

Knowledge, skills and experience required

• Degree in Computer Science, Software Engineering, or related field.
• 4+ years Experience in Salesforce development, with a proven track record in Salesforce CRM and Service Cloud platforms
• Lightning App builder experience
• Experience with JavaScript
• Strong expertise in Apex, Visualforce, Lightning components, SOQL, and SOSL.
• Experience with Salesforce integrations using REST/SOAP APIs, middleware, and other integration tools.
• Advanced knowledge of Salesforce Tooling and Metadata.
• Demonstrated experience in requirements gathering and translating business needs into technical solutions.
• Demonstrated experience in architecting and implementing complex Salesforce integrations and customizations.
• Strong foundation in CRM principles, data modelling, and software architecture.
• Salesforce Developer Certification, Platform Developer I/II, Salesforce Administrator and any relevant advanced certifications.
• Knowledge of Agile and Scrum methodologies.
• Familiarity with CI/CD tools like GitHub and Salesforce DX.
• Exceptional analytical and problem-solving skills.
• Ability to manage multiple projects and prioritize tasks effectively.
• Excellent communication and leadership abilities, with a track record of mentoring developers.
• Additional Salesforce certifications related to specific clouds (e.g., Service Cloud Consultant, Marketing Cloud Consultant etc ) are a plus.
• Experience with Loyalty Management and Salesforce Voice, would be preferred
• Experience with Data Cloud, Marketing Cloud and Amazon Connect is a plus