Senior Salesforce Multi Cloud Developer at Collinson

Purpose of the job

• As a Senior Salesforce Multi Cloud Developer, you will play a pivotal role in architecting, developing, and optimising our New Platform Salesforce solutions, with a strong emphasis on Salesforce CRM, Loyalty Management, Service Cloud, Data Cloud and Marketing Cloud. Collaborating closely with Product Managers, Solution Architects, Engineers and cross functional technology team, you will lead the technical design and implementation of Salesforce solutions that enhance customer engagement, loyalty, and operational efficiency.

Key Responsibilities

• Build strong relationships with cross-functional stakeholders, providing high-value solutions while maintaining open communication channels.
• Gather and document requirements for Salesforce Platform features and capabilities, including scope, effort estimates, and solution design.
• Consult product managers on breaking down Salesforce projects into releases with epics and features for sprints, highlighting risks and dependencies.
• Design robust and scalable Salesforce platform solutions that meet business requirements and anticipate future needs. Ensure solutions are optimally integrated with existing enterprise architecture.
• Lead development and customisation workstreams to deliver complex Salesforce solutions that support all touchpoints of high-end consumer travel journey in CRM, Loyalty Management and Service Cloud. Utilise advanced Apex, Visualforce, Lightning components, and other Salesforce technologies to extend our capabilities.
• Configure all technical aspects of consumer loyalty program in Loyalty Management.
• Lead development workstreams for consuming data feeds from various experiences and add-on travel services into core CRM platform focusing ensuring robust integration patterns are following while focusing on data consistency and security.
• Lead workstreams for creating and maintaining data feeds into wider Salesforce ecosystem such Salesforce Data Cloud and Marketing Cloud.
• Carry out all aspects of testing and deployment of solutions within Salesforce environments.
• Collaborate with fellow Salesforce technical leaders to continuously optimise platform resiliency and performance, ensuring it effectively manages clients, partners, and retail consumers on a global scale.
• Collaborate with fellow Salesforce technical leaders to continuously review and implement best-practice frameworks for design, development, testing and deployment of our Salesforce solutions.
• Document and deliver proof of concepts, such as Einstein, transitioning them from concept to production.

Knowledge, skills and experience required

Skills and Knowledge

• Proficient in core Salesforce ecosystem (Sales, Service and Loyalty Management) configuration, data modelling and architecture.
• Proficient in Salesforce basics, Apex, VisualForce, Lightning, RDBMS, and JavaScript for Sales Cloud/Service Cloud.
• Knowledge of how Salesforce technology supports the technical and operational aspects of client and partner management and enhances the end-consumer experience.
• Proficient with CI/CD frameworks and tools.
• Degree in Computer Science, Software Engineering, or a related field.
• Salesforce Developer Certification, Platform Developer I/II, Salesforce Administrator and any relevant advanced certifications.

Experience

• 6+ years of experience in all aspects of design and implementation of Salesforce CRM, Service and/or Loyalty Management solutions across at least one of the following consumer experience verticals: travel and hospitality (airlines and hotels), retail (shopping mall brands), or financial services (banks).
• Configured Salesforce for loyalty programs structures, tiering, points, rewards and redemptions.
• Built Salesforce customer data models which are capable of consuming external non-salesforce data sources while integrating with other Salesforce ecosystem products.
• Configured out-of-the-box Salesforce ecosystem integrations (CRM, Service, Marketing Cloud, etc.)
• Integrated Salesforce ecosystem products with external systems and services while consuming GraphQL, REST and/or SOAP APIs.

Person Specification

• Self-starter with can-do, will-do attitude
• Able to work with minimal supervision and oversight, able to overcome challenges independently
• Lifelong learner – always identifying areas of improvement and staying up to date with evolving technology and business landscape
• Able to work at pace while working through frequently changing priorities and challenges in a collegiate way
• Always challenging ambiguity