Hot Jobs at Huntswood

Job Overview:

• Ready to make a real impact in financial services?
• We are looking for experienced, passionate advisors who can make a difference by helping our customers when they at their most vulnerable and require support. You will create an atmosphere of compassion with your understanding and clear communication skills. You will have the ability to make a difference by not only delivering an excellent service for customers but look for the right customer outcome each time.
• If this sounds like you, this is your chance to shine.

Responsibilities:

• Take ownership of customer queries and deliver exceptional service
• Support customers when they need it most—clear, empathetic communication is key
• Onboard new customers and handle ID verification & compliance tasks
• Contribute to improving customer service processes and best practices
• The emails and calls you deal with will range in complexity so you will need to build your knowledge in savings, loans, and procedures so you can offer the best possible assistance
• Implement and enforce best practices to enhance the customer service experience.
• Actively contribute to the development and improvement of customer service procedures. 

The Ideal Candidate will:

This is a high impact role in a fast-growing business and hence the ideal candidate would be someone who has:

• Proven experience in a customer service or support role. (Financial service/ Insurance environment advantageous)
• Excellent verbal & written communication skills
• Ability to explain complex info simply and clearly
• Strong problem-solving and relationship-building skills
• Comfortable working in a fast-paced, regulated environment
• Familiarity with compliance requirements and customer service tools

Required Skills:

• Excellent Verbal and Written Communication
• Customer centric
• Excellent listening Skills
• Confidence in decision-making, under pressure.
• A passion to deliver a first-class customer service.

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Job Overview:

• Do you have a passion for helping customers when they need it most? Join a fast-growing, dynamic team where empathy meets excellence. This is your chance to make a real difference in people’s lives while building a rewarding career in financial services.
• We’re looking for experienced, compassionate advisors who can support customers during challenging times. Talking about debt isn’t easy—but with your understanding and clear communication, you’ll create an atmosphere of trust and deliver fair outcomes every time.
• If this sounds like you, this is your chance to shine!

Responsibilities:

• Be the first point of support for customers via phone, email, and letter
• Handle payment queries with empathy and professionalism
• Take full ownership of calls, resolving issues and delivering excellent service
• Assist vulnerable customers with tailored solutions
• Make outbound calls and emails to resolve missed payments
• Ensure compliance with financial regulations and company policies

The Ideal Candidate will:

This is a high impact role in a fast-growing business and hence the ideal candidate will have:

• Grade 12 or equivalent qualification
• 2+ years experience in Collections (preferably financial services/fintech)
• Strong communication and listening skills
• Ability to handle sensitive conversations with empathy
• Knowledge of FCA, PRA, Consumer Duty, and Treating Customers Fairly principles
• Proficiency in MS Word and Excel
• Organized, detail-oriented, and goal-driven

Required Skills:

• Excellent verbal and written communication
• Customer-centric mindset
• Confidence in decision-making under pressure
• Ability to work independently and as part of a team
• Passion for delivering first-class customer service
   

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Job Overview:

• Are you ready to take your underwriting expertise to the next level? This is your chance to join a fast-growing social FinTech that’s transforming financial health across the UK.
• As an Underwriter, you’ll work with a credit risk team that’s the envy of the sector. You’ll evaluate credit applications , investigate fraud claims, and ensure compliance with FCA regulations, all while helping customers achieve fair outcomes.

Responsibilities:

• Assess credit applications for affordability, creditworthiness, and fraud risk
• Investigate fraud alerts and manage end-to-end fraud claims
• Collaborate with Consumer Finance, Credit Risk Analytics, and Collections teams
• Follow and improve fraud and credit policies to mitigate risk
• Build strong internal and external stakeholder relationships

The Ideal Candidate will:

This is a high impact role in a fast-growing business and hence the ideal candidate would be someone who has:

• Proven experience in a customer service or support role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Analytical mindset with the ability to use data for decision-making.
• Problem-solving and conflict resolution skills.
• Knowledge of customer service software and tools.
• Strong organizational and time management abilities.
• Ability to work effectively in a fast-paced, dynamic environment.
• Familiarity with relevant regulations and compliance requirements.

Required Skills:

• Strong understanding of FCA regulation
• Experience in secured lending and underwriting 2nd Charge or BTL mortgages
• Previous experience managing caseloads in a fast-paced environment
• CeMAP qualification (desirable, not essential)
• High attention to detail and excellent communication skills

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Job Overview:

• Are you passionate about delivering fair customer outcomes and resolving complex issues? Join a team where your expertise in end-to-end complaints handling makes a real impact.
• As a Complaints Specialist, you’ll investigate and resolve complaints thoroughly, ensuring compliance with FCA regulations and Consumer Duty principles. You’ll work closely with customers and internal teams to achieve resolutions that balance customer needs and company standards—while identifying process improvements.

Job Responsibilities:

• Own the end-to-end complaints process from investigation to resolution
• Liaise with internal teams to gather all necessary information
• Make fair and reasonable decisions in line with FCA and company guidelines
• Handle complex complaints
• Provide feedback on root causes to improve processes
• Ensure compliance with KPIs, regulatory timeframes, and quality standards

Job Requirements:

• Matric / NQF Level 4
• Minimum 1 year proven experience in complaints handling within UK financial services or insurance
• Strong knowledge of FCA regulations, Consumer Duty, and FOS processes
• Excellent written and verbal communication skills
• Ability to manage tight deadlines and handle sensitive conversations
• High resilience, problem-solving skills, and attention to detail

Required Skills:

• Excellent communication skills, both verbal (great telephone manner) and written (accurately be able to summarise findings in a written response to the customer, without error)
• Problem solving skills with the ability to translate and investigate problems and find resolutions
• High levels of resilience and tenacity
• Good organisational skills with the ability to meet tight deadlines at short notice

Required Knowledge:

• Some understanding of FCA, The Consumer Duty and FOS
• Some understanding of root cause analysis and sound knowledge of complaints handling
• Solid understanding of regulatory requirements and company principles (including Consumer Duty)