Hot Jobs at One&Only Resorts

Job Summary

• Plan and manage the Human Resources and operations of the Food and Beverage sections to achieve customer (guest, colleagues, owners, and brand) satisfaction and quality service while meeting/ exceeding financial goals. Position is responsible for short and long term planning and the management of the Food & Beverage operations in the front and back of the house.  Develops and recommends the budget, marketing plans and objectives and manages within those approved plans.  The major areas of responsibility/ management include: Kitchen, Restaurants, In-Room Dining, Outlets and Lounge. 

Key Duties and Responsibilities

• Maintain standards of food and beverage quality and guest service quality.
• Achieves budgeted revenues and expenses and maximizes profitability related to the food and beverage department.
• Contribute to the profitability and guest satisfaction perception of other hotel departments.
• Implements and maintains local and national sales/marketing programs.
• Develops short term and long term financial and operational plans for the food and beverage department which support the overall objectives of the hotel.
• Participate in the preparation of the annual hotel budget. 
• Increases level of guest satisfaction by delivery of an improved product through colleague development, job engineering and quality image.
• Manage in compliance with established company policies and procedures.
• Maintain procedures for security of monies.
• Maintain procedures for credit control and handling of financial transactions.
• Maintain inventory control procedures.
• Receives departmental relates guest complaints and ensures corrective action is taken
• Manage the Human Resources within the division.  Direct and oversee recruitment and development of employees; hire, train, empower, coach and counsel, performance and salary reviews, resolve conflict through fair treatment policy, discipline and terminate as appropriate.
• Develop, recommend, implement, and manage the division’s annual budget, business/marketing plan forecasts and objectives to meet/exceed management expectations.
• Implement and manage all company programs to ensure compliance with the SOP’s and LSOP’s; to include safety and sanitary regulation, all federal, state and local regulations to ensure optimal levels of quality service and hospitality are provided to the guest.
• Market the Food and Beverage outlets; develop and manage the implementation of menus, package deals, promotions, displays, decorations, and presentations within corporate guidelines to capture more in house guests and a larger share of the local market to meet/exceed sales and financial goals and objectives.
• Manage the maintenance/ sanitation of the Food and Beverage areas and equipment in the hotel to protect the assets, comply with regulations and ensure quality service.
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.

Skills, Experience & Educational Requirements

• A Three-year college degree or equivalent education/ experience.
• Four to five years of employment in a related position in a luxury hotel or resort.
• Requires advanced knowledge of the principles and practices within the Food & Beverage/Hospitality profession.  This includes the knowledge required for management of people, complex problems and food and beverage management.
• Ability to study, analyse, and interpret complex activities.
• Must possess highly developed communication skills to negotiate, convince, sell, and influence other managerial personnel, hotel guests, and /or corporate clients
• Highly organized and able to prioritize and meet deadlines in a fast-paced environment.
• Computer literacy a must, with a strong knowledge of Word, Excel, Word, Outlook and PowerPoint.

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• Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion

Key Duties and Responsibilities

• Analyses information and evaluates results to choose the best solution and solve problems.
• Inspects and ensures the maintenance of the IT equipment or the IT environment.
• Ensures that computer and network operations are monitored at the property
• Ensure backup/recovery functions are performed on scheduled basis
• Manages IT activities to ensure the property infrastructure and applications systems are functional at all times
• Follows brand standards for system make, model, configuration as well as for processes
• Maintain inventories of hardware, software, software licenses, vendors
• Maintains user access to systems, including validating approvals of access requests/changes/removals, and timely action to avoid impact on business or risk. These systems include (but are not limited to):
• PMS
• POS
• Finance systems
• File system
• SPA / Golf / Retail
• PBX
• CCTV
• Sets up new laptops / desktops / servers as per standards and ensures it is maintained
• Provides Internet support and maintenance to both guests and colleagues
• Provides or manages IT related training
• Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards
• Enforces IT policies and standards protecting company hardware, software, confidential data, and other resources at the property, including maintaining GPDR and PCI compliance
• Develops specific goals and plans to prioritize, organize, and accomplish your work
• Performs an assessment of needs, ensuring compliance with brand specific standards, operational budget, and capital requirements
• Undertakes, as required, cost benefit analysis on all IT related expenses and identifies opportunities for cost savings
• Determines priorities, schedules, plans and necessary resources to ensure completion of any property projects on schedule, on budget and according to specification
• Ensures problems are correctly reported, routed, tracked, and solved, with the system user being always informed of situation
• Ensures regular on-going communication in all areas of responsibility to executives, peers, subordinates, owner representatives, partners, and Global Office IT on relevant information in a timely manner
• Keeps up-to-date technically and applies new knowledge to your job, in line with company direction
• Demonstrates knowledge of job-relevant issues, products, systems, and processes
• Provides technical expertise and support to colleagues and guests
• Works with the Purchasing Manager to ensure all IT related purchase requests are in line with Company policy and the required quotations are obtained
• Works with the Global IT Office on company roll-outs, implementation of new systems and IT service & security requirements
• Maintains a rolling 5-year CAPEX plan to ensure new projects as well as replacement is done in an organized and well-communicated manner
• Assists with any other duties as required by the management team

Skills, Experience & Educational Requirements

• Previous experience as an IT professional is required
• Degree or Diploma /Accreditation in IT or related field from a recognized institute is preferred
• Previous experience working in the hospitality industry is preferred
• Proven time management & project management skills
• Good communication and internal/external customer service skills
• A team player
• Ability to work autonomously and to manage their own workload effectively
• Fluency in English (both written and verbal) is essential
• Ability to work under pressure
• Flexible approach to working hours and the ability to respond to urgent service issues and outages
• Excellent organizational, follow-through, and communication skills
• Exceptional problem resolution abilities
• Strong positive team leadership and guest interaction skills
• Enthusiastic, driven, and self-motivated
• Strong technical background, with specific requirements as follows:
• Detailed knowledge of operating systems including current versions of Windows server and desktop OS
• Knowledge in the management & operations of PMS (Opera Cloud/On-prem), POS, PABX/Voicemail/Call Accounting, SPA system, Sales & Catering preferred
• Telecommunications knowledge and experience, including VOIP and videoconferencing
• Network architecture and systems design knowledge and experience, including VMWare and Wireless infrastructure, IPTV and VLAN
• Patching through SCCM or equivalent patch management
• Certification or equivalent experience in one or more of the following: MCSE, CCNA, CCNP
• Familiarity with Audio/Visual systems and operations