what's OneDayOnly? We're your new best friend! We get hold of a product, slash its price and then offer it to you for OneDayOnly. You've got 24 hours to take advantage of our generosity and then the deal is gone forever. Sad, but true. Not only are we generous but we're also slightly psychic and know that you're about to ask what produ...
About You
- While you may appear as a pleasant person on the surface, the truth is that you are a stickler for detail, more organised than a wedding planner, and someone who thrives on supporting a high-performing team. You are eager to learn the ins and outs of sales operations, and you love working behind the scenes to ensure smooth day-to-day processes. You have a knack for understanding consumers and their buying process.
Responsibilities:
- Assist with various administrative tasks to support the sales team.
- Help with day-to-day tasks such as following up on emails or calls, reminding the sales team of tasks to be completed, and ensuring smooth communication across departments.
- Assist with product data entry into the system with correct and relevant information.
- Shadow senior sales staff during meetings and supplier interactions to learn negotiation and deal-making strategies.
- Compile accurate spreadsheets, gather necessary information before meetings or sales campaigns, and ensure all data is updated.
- Support in testing and evaluating new products to understand quality requirements.
Experience and Qualifications:
- In the final year of Tertiary education (preferably BSc / BCom degree) or completed a Diploma.
- Strong organisational skills with attention to detail.
- A strong willingness to learn about planning and logistics processes.
- Excellent interpersonal skills and a keen understanding of customer business needs.
- The ability to work independently and within a team environment.
- Competent in Microsoft Office tools such as Outlook, Excel, and PowerPoint.
- Ability to embrace feedback and work well under pressure.
- A fast learner who adjusts easily to changing environments.
- Resilience and adaptability are key values.
Values:
- Challenge Accepted: We chase ambitious sales targets, own our numbers, and celebrate wins while continuously raising the bar.
- Solve Smart: We identify opportunities in the E-commerce space and use creativity and strategy to close deals effectively.
- Character Counts: We build trust with honesty, integrity, and respect in every interaction with suppliers, turning relationships into long-term partnerships.
- Customer Obsessed: We ensure customers get the top brands they love with quality and value, delivering excellence every time.
- Seriously Unserious: We bring energy, enthusiasm and humor to team interactions, keeping work fun while achieving results.
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About You
- Things at OneDayOnly are about to get delightfully chaotic. We’re looking for Seasonal Customer Success Agents to join our team on a fixed-term 6-month contract during one of our busiest trading periods. Between Black Friday madness, Cyber Monday cart races, festive gifting emergencies, and customers hunting down the internet’s best deals, our Customer Service team needs extra superheroes on standby.
- You’re the kind of person who sees an angry customer as a challenge accepted. You type faster than most people think, stay cool when inboxes explode, and genuinely enjoy turning frustration into “Wow, thanks so much!” moments. You love helping people, thinking on your feet, and finding solutions without breaking a sweat. If professionalism, empathy, quick thinking, and a little organised chaos sound like your thing, you’ll fit right in.
Responsibilities:
- Deliver professional and efficient support across multiple platforms with accuracy, urgency, and empathy.
- Understand the deal, the product, and the pain point - then resolve it quickly and professionally.
- Communicate clearly and proactively with the customer and internal teams to avoid delays, dropped balls, or repeat issues.
- Escalate complex or high-risk matters to the appropriate teams when necessary.
- Spot trends in customer queries or product issues and raise them with the relevant teams before they snowball.
- Use time wisely, manage priorities well, and always look for ways to work smarter.
- Take ownership of your KPIs - and always aim to exceed expectations.
- Jump in to support your teammates and the broader business when needed.
Experience and Qualifications
- Matric certificate
- Previous customer service experience, ideally within eCommerce.
- Experience working with ticketing systems such as Zendesk would be advantageous.
- Excellent written and verbal communication skills with strong grammar and phone etiquette.
- Strong problem-solving ability and confidence handling challenging customer situations.
- Strong attention to detail and a flair for solving problems.
- Ability to multitask effectively in a fast-paced environment.
- Emotional intelligence, adaptability, and professionalism under pressure.
- Strong computer literacy and the ability to quickly learn new systems and tools.
- A positive, can-do attitude and a genuine passion for helping people
- A proactive mindset with a strong sense of ownership and accountability.
- A genuine passion for helping people and delivering exceptional customer experiences.
- Multilingual abilities would be advantageous.
Values:
- Challenge Accepted: We set high standards for ourselves and embrace every query as an opportunity to deliver solutions, turning challenges into positive experiences that help us improve and grow.
- Solve Smart: We solve problems efficiently and creatively, learning from every interaction to strengthen our service and drive progress.
- Character Counts: We act with honesty, patience, empathy, and accountability - with our customers and with each other. We build trust, support one another, and ensure that every interaction reflects our values.
- Customer Obsessed: We actively listen, care deeply, and go the extra mile to resolve issues and create great experiences.
- Seriously Unserious: We bring energy, humour, and a positive attitude, even in challenging situations.
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About You
- We're on the hunt for a curious, data-loving CRM Campaign Specialist to help us keep our customers clicking, tapping, opening and coming back for more. Working alongside our CRM Manager, you'll help bring our lifecycle marketing strategy to life across Email, Push Notifications, WhatsApp and whatever CRM magic comes next.
Responsibilities:
CRM Campaign Management
- Build, QA, schedule and deploy CRM campaigns across Email, Push Notifications and WhatsApp.
- Coordinate campaign execution to ensure campaigns are delivered accurately and on time.
- Monitor campaign performance and recommend improvements.
- Ensure all campaigns meet brand and quality standards.
Lifecycle Marketing
- Assist in executing and optimising automated customer journeys,
- including: Welcome Series, Browse Abandonment, Cart Abandonment, Post Purchase, Win-back, Re-engagement, Promotional Journeys
- Work alongside the CRM Manager to identify opportunities to improve lifecycle performance.
Segmentation & Personalisation
- Build customer audiences and behavioural segments.
- Support personalised campaign execution using customer data
- Assist in implementing dynamic content and customer personalisation initiatives.
Testing & Optimisation
- Execute A/B tests across CRM campaigns and journeys.
- Analyse results and recommend improvements.
- Working alongside the CRM Manager to continuously optimise subject lines, content, send times, audiences and customer journeys.
Reporting & Insights
- Produce weekly and monthly CRM performance reports.
- Analyse campaign performance and customer behaviour.
- Identify trends, risks and opportunities to improve engagement and retention.
- Present insights and recommendations to the CRM Manager.
Cross-functional Collaboration
- Work closely with Creative, Brand, Merchandising, Product and Tech (if and when required) teams to deliver successful campaigns.
- Manage campaign briefs and coordinate assets.
- Build strong stakeholder relationships to ensure campaigns are delivered efficiently.
Experience and Qualifications:
- Bachelor's degree in Marketing, Business, Commerce or a related field, or equivalent experience.
- 3–5 years' experience in CRM, Email Marketing or Marketing Automation, preferably within eCommerce.
- Experience using CRM platforms such as Bloomreach, Netcore, Klaviyo, Braze, Salesforce Marketing Cloud, Emarsys or similar.
- Strong understanding of customer lifecycle marketing.
- Experience building and optimising automated customer journeys.
- Experience with customer segmentation and personalisation.
- Strong analytical and problem-solving skills.
- Experience interpreting campaign performance data and making optimisation recommendations.
- Excellent written and verbal communication skills.
- Highly organised with strong project management skills.
- Advanced Excel / Google Sheets skills.
- Experience working with platforms mentioned above
- SQL knowledge.
- Basic HTML/CSS knowledge for email.
- Experience with GA4, Tableau or Looker Studio.
- Experience with Push Notifications and WhatsApp marketing.
- Familiarity with Asana, Jira and Litmus.
Values
- Challenge Accepted: We create bold campaigns, own our results, and push creative boundaries to make an impact.
- Solve Smart: We use insights, data, and innovation to solve marketing challenges creatively and effectively.
- Character Counts: We communicate honestly, ethically, and with creativity, building trust with customers and colleagues.
- Customer Obsessed: We deeply understand our audience, delivering content and campaigns that resonate and drive action.
- Seriously Unserious: We bring enthusiasm, wit, and fun to our campaigns and teamwork, while staying results-focused.
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About You
- We're looking for a Mid-Weight Multimedia Designer who knows how to make pixels move and ideas perform. You'll create thumb-stopping designs, animations and videos that help turn browsers into buyers, while bringing brand stories to life across paid media, social and marketing campaigns. Working closely with our in-house Creative Team, you'll collaborate on big ideas, create content that gets noticed, and help keep our brand looking sharp (and moving beautifully) wherever it appears.
Responsibilities:
Paid Media Creative
- Design performance-focused static and animated creative for Paid Media campaigns across multiple platforms.
- Create assets across the full marketing funnel, including awareness, consideration, and conversion campaigns.
- Translate creative briefs, campaign objectives, and audience insights into compelling visual concepts.
- Produce multiple creative variations for testing and optimisation purposes.
- Collaborate with media buyers and marketers to evolve and improve creative based on performance insights.
- Contribute to creative brainstorming, concept development, and campaign ideation.
- Stay up to date with evolving platform specifications, creative trends, and best practices.
- Deliver assets that balance strong creative execution with commercial objectives.
General Marketing Creative
- Design and develop on-brand marketing assets, including: Website banners, Social media content, Email campaign assets, Motion graphics and video content and Campaign collateral
- Support wider Marketing and Creative Team initiatives as required.
- Help maintain visual consistency across all customer touchpoints.
- Contribute to the ongoing evolution of the OneDayOnly brand through thoughtful design and creative execution.
Experience and Qualifications:
- 3–5 years' experience in a digital, multimedia, or graphic design role.
- Agency, retail, e-commerce, or performance marketing experience is advantageous.
- Strong proficiency in Adobe Creative Suite, including Photoshop, Illustrator, After Effects, and Premiere Pro.
- Experience creating content for Paid Media platforms such as Meta, Google, YouTube, or programmatic channels. (Advantageous)
- Strong understanding of design principles, typography, layout, and visual storytelling.
- Experience creating motion graphics (*must), animated content(*must), and short-form video assets. (*advantageous)
- Understanding of creative performance metrics and the ability to apply campaign insights to future creative work.
- Experience designing for mobile-first environments.
- Familiarity with Figma is advantageous.
- Excellent attention to detail, time management, and organisational skills.
- Strong communication skills and a collaborative mindset.
- A proactive attitude with a willingness to share ideas and contribute to team success.
Values
- Challenge Accepted: We create bold campaigns, own our results, and push creative boundaries to make an impact.
- Solve Smart: We use insights, data, and innovation to solve marketing challenges creatively and effectively.
- Character Counts: We communicate honestly, ethically, and respectfully, building trust with customers and colleagues.
- Customer Obsessed: We deeply understand our audience and create content that resonates, engages, and drives action.
- Seriously Unserious: We bring enthusiasm, humour, and energy to everything we do while staying focused on delivering results
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About You
- You're part strategist, part data detective, and part spreadsheet whisperer. You get a little too excited about ROAS, live for A/B tests, and know exactly when to scale, pause, or pivot. You can lead a team, challenge the status quo, and turn millions in ad spend into measurable growth without breaking a sweat. If dashboards make you happy, performance marketing is your love language, and you're always chasing the next big win, you'll fit right in.
Responsibilities:
Paid Media Strategy
- Develop and execute the overall Paid Media strategy across Google, Meta, TikTok and emerging channels.
- Align channel strategies to company revenue, acquisition and profitability objectives.
- Identify opportunities to improve scale, efficiency and customer acquisition.
- Continuously evaluate new platforms, products and beta opportunities.
Channel Management & Optimisation
- Oversee campaign strategy and execution across:
- Google Search
- Performance Max
- Shopping
- Demand Gen
- YouTube
- Meta Ads
- TikTok Ads
- App Campaigns
- Dynamic Remarketing
- Ensure campaigns are continuously optimised against agreed KPIs.
- Drive testing frameworks across creatives, audiences, bidding strategies and landing experiences.
- Maintain strong platform health and best-practice implementation.
- Budget Management
- Manage and optimise significant annual media budgets.
- Forecast spend, traffic, revenue and return expectations.
- Monitor pacing and profitability throughout the month.
- Make strategic investment decisions based on performance and business priorities.
Campaign Planning & Marketing Enablement:
- Act as the paid media subject matter expert across the business.
- Consult with Brand, CRM, Commercial and Creative teams during campaign planning.
- Develop full-funnel paid media recommendations to support business objectives.
- Create and maintain paid media chaselists and channel rollout plans for major campaigns.
- Provide strategic guidance on channel selection, audience targeting, messaging and media allocation.
- Review campaign briefs, creative concepts and copy to ensure suitability for each platform and funnel stage.
- Conduct pre-launch quality assurance reviews to ensure campaigns are built according to best practice.
- Ensure campaign messaging remains consistent across paid channels while adapting to platform-specific requirements.
- Identify opportunities to maximise campaign reach, efficiency and commercial impact through paid media.
- Educate internal stakeholders on paid media best practices and platform capabilities.
- Partner with the Brand team to ensure creative assets are developed with platform requirements and performance objectives in mind.
Strategic Marketing & Commercial Acumen
- Strong understanding of full-funnel marketing principles and customer acquisition strategies.
- Demonstrated ability to translate business objectives into paid media strategies and channel plans.
- Experience developing integrated campaign plans across awareness, consideration, conversion and retention stages.
- Strong understanding of eCommerce trading dynamics, promotional planning and customer behaviour.
- Ability to evaluate campaign performance beyond platform metrics, linking activity to revenue, profitability and business outcomes.
- Experience making budget allocation decisions across channels based on commercial priorities and expected return.
- Ability to challenge campaign briefs and provide strategic recommendations to improve performance outcomes.
- Strong understanding of creative effectiveness, messaging frameworks and platform-specific best practices.
Team Leadership
- Lead the Paid Media team.
- Conduct regular performance reviews and coaching sessions.
- Support career development and succession planning with the Digital Lead
- Foster a culture of accountability, learning and continuous improvement.
Measurement & Reporting
- Monitor and report on channel performance against business KPIs.
- Analyse performance trends and identify opportunities for growth.
- Work closely with Analytics and Technology teams to ensure tracking accuracy.
- Translate complex performance data into actionable business insights.
Experience and Qualifications:
- Bachelor’s degree in Marketing, Commerce, Business or a related field.
- 4-6 years’ experience in Paid Media or Performance Marketing.
- Minimum 2 years’ experience managing people.
- Proven experience managing large-scale paid media budgets.
- Strong eCommerce experience.
- Deep expertise in Google Ads and Meta Ads.
- Experience with TikTok Ads.
- Strong understanding of attribution and measurement.
- Experience using GA4.
- Excellent analytical and commercial decision-making skills.
Values
- Challenge Accepted: We create bold campaigns, own our results, and push creative boundaries to make an impact.
- Solve Smart: We use insights, data, and innovation to solve marketing challenges creatively and effectively.
- Character Counts: We communicate honestly, ethically, and with creativity, building trust with customers and colleagues.
- Customer Obsessed: We deeply understand our audience, delivering content and campaigns that resonate and drive action.
- Seriously Unserious: We bring enthusiasm, wit, and fun to our campaigns and teamwork, while staying results-focused.
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About You
- You're the kind of engineer who notices a dropped frame before anyone else does and can't resist shaving a few milliseconds off app performance. React Native is your home turf, but you're just as comfortable diving into Swift, Kotlin, CI/CD pipelines, or untangling a tricky API integration. You care as much about clean architecture as you do about pixel-perfect UI, and you've probably muttered, "There's definitely a better way to automate this." You enjoy mentoring others, love solving complex problems, and get a little too excited when an app store release goes off without a hitch. Most importantly, you build apps that people genuinely enjoy using, and you never settle for "it works" when it could be exceptional.
Responsibilities:
Feature Development & Delivery
- Design and build high-quality features across React Native, iOS (Swift/SwiftUI), and Android (Kotlin).
- Take ownership of features end-to-end — from technical design through to production release.
- Write clean, well-tested, maintainable code that meets OneDayOnly's engineering standards.
- Participate in code reviews, providing constructive and thorough feedback to peers.
Performance & Optimisation
- Identify and resolve performance bottlenecks across app startup, rendering, and network layers.
- Proactively monitor app health metrics and drive continuous performance improvements.
- Champion best practices for memory management, battery efficiency, and smooth UI rendering.
CI/CD & Mobile DevOps
- Maintain and improve mobile CI/CD pipelines to ensure fast, reliable, and automated releases.
- Manage app store submissions (Apple App Store & Google Play) and release processes.
- Contribute to mobile DevOps tooling and automate repetitive operational tasks.
API Integration & Backend Collaboration
- Design and implement robust API integrations with OneDayOnly's backend services.
- Collaborate with backend engineers to define and evolve mobile-facing APIs.
- Handle complex data flows, caching strategies, and offline-first considerations.
UI/UX Implementation & Design Systems
- Implement pixel-perfect UI from design specifications with high fidelity.
- Contribute to and maintain the mobile design system and shared component library.
- Partner with our UX Designer to ensure designs are both feasible and delightful to use.
Mentorship & Team Growth
- Mentor junior and mid-level mobile developers through code reviews and pair programming.
- Share knowledge with the broader engineering team through presentations and documentation.
- Contribute to a culture of continuous learning and technical excellence.
Experience and Qualifications:
- 3–5+ years of professional mobile development experience.
- Strong proficiency in React Native — you've shipped production apps with it.
- Solid native mobile experience in Swift/SwiftUI (iOS) and/or Kotlin (Android).
- Proven track record of building and shipping consumer-facing mobile applications.
- Deep understanding of mobile performance optimisation and best practices.
- Experience with CI/CD pipelines for mobile (e.g. Bitrise, Fastlane, GitHub Actions).
- Solid understanding of RESTful APIs and mobile networking patterns.
- Experience implementing designs from Figma or similar design tools with high accuracy.
- Familiarity with App Store and Google Play release processes.
- Experience with e-commerce or high-traffic consumer apps.
- Contributions to open-source mobile projects.
- Experience with GraphQL, WebSockets, or push notification infrastructure.
- Knowledge of accessibility standards (WCAG) in mobile contexts.
Values
- Challenge Accepted: We actively seek ownership, embrace complexity, and hold ourselves accountable for delivering high-quality, reliable code.
- Solve Smart: We find the simplest, most effective path to a solution. We use data to inform our decisions, challenge assumptions, and build for the long-term.
- Character Counts: We act with integrity in all that we do. We communicate with transparency, give and receive feedback constructively, and take accountability for our mistakes and our successes.
- Customer Obsessed: We build with empathy for our users. We strive to understand their needs and challenges, making them the central focus of every feature we ship and every line of code we write.
- Seriously Unserious: We take our work seriously, but not ourselves. We bring energy and humor to our collaborations, celebrate our successes together, and support each other through challenges.
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About You
- Our biggest trading season is just around the corner, and we're looking for additional Customer Service Operations Agents to join us on a 4-month fixed-term contract. During this busy period, you'll play a key role in helping us deliver exceptional customer experiences by supporting critical operational processes, resolving customer queries, and working closely with teams across the business.
- This job is for you if you enjoy solving problems, keeping processes running smoothly, and ensuring customers receive fast, clear, and accurate resolutions. You’ll be handling everything from refunds and supplier delays to payment issues and live deal incidents, so staying calm under pressure is a must. You’re proactive, adaptable and comfortable jumping between systems, departments and the occasional “how did this even happen?” moment.
Responsibilities:
- Completion of daily tasks such as creating reorders, capturing POPs and processing refunds
- Conduct fraud checks and manage fraud profiles
- Liaise closely with the broader Customer Service team and other departments, such as Procurement and Finance
- Send timely mass communication updates to customers and resolve the resulting customer queries
- Populate all relevant information across platforms / documentation / sheets as required
- Deliver exceptional customer service, resulting in the best course of action for the customer, obtained within the best possible resolution time
- Identify trends, recurring issues, and process improvement opportunities
- Escalate operational risks
- Follow existing SOPs, as well as absorb and apply updates to processes
- Consistently maintain SLA, KPI and performance requirements
- Assist and perform ad-hoc duties in accordance with business needs
Experience and Qualifications
- Excellent computer literacy with the ability to quickly learn new software
- Matric/Grade 12 (minimum)
- 2+ Years of customer service experience
- Experience in a customer service ticketing system (Zendesk, Freshdesk),
- G-Suites and Zapier would be advantageous
- Highly adaptable team player who takes initiative and is self-motivated
- Your attention to detail and accuracy is unmatched
- Your typing skills are off the charts and typing errors are non-existent
- You thrive under pressure and enjoy that no working day is exactly the same
- Reliable team member with excellent time management skills
- Ability to multitask, organise, and prioritise work
- Your phone etiquette is impeccable, along with your verbal, written, and interpersonal skills
- Ability to work independently and in a team environment
Values
- Challenge Accepted: We set high standards for ourselves and embrace every query as an opportunity to deliver solutions, turning challenges into positive experiences that help us improve and grow.
- Solve Smart: We solve problems efficiently and creatively, learning from every interaction to strengthen our service and drive progress.
- Character Counts: We act with honesty, patience, empathy, and accountability - with our customers and with each other. We build trust, support one another, and ensure that every interaction reflects our values.
- Customer Obsessed: We listen actively, care deeply, and go the extra mile to resolve issues and create great experiences.
- Seriously Unserious: We bring energy, humour, and a positive attitude, even in challenging situations.
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About You
- You're a retoucher who actually enjoys the detail. You notice the dust on the bottle, the colour cast on the linen, the edge that's not quite clean, and you fix it before anyone else has to point it out. You work fast because the deadlines are real, but you don't let speed cost you accuracy.
- You've got a couple of years behind you and a portfolio that shows it: clean finishes, natural results, nothing over-processed. You know your way around Photoshop and you're comfortable in a RAW processor, or willing to learn ours properly. You keep your files tidy, your naming accurate and your backups current, because in a studio that ships every day, organisation isn't admin, it's the job.
- You're honest when something's off, you ask when you're unsure, and you take feedback without taking it personally. You like working closely with a small team, and you're happy to grow as the studio does.
Responsibilities:
Image import and processing
- Import RAW image files from the studio into dated Capture One sessions.
- Review, filter and curate galleries to select the strongest shots for retouching.
- Apply colour correction, exposure adjustments and cropping to studio standards in Capture One.
- Convert RAW files to JPEG at correct format, quality, resolution and dimensions for upload.
Retouching
- Clean up products and foregrounds: remove dust, scratches, fingerprints, smudges and background distractions.
- Retouch by category to studio standards: apparel, linen, liquor, jewellery, lifestyle product and more.
- Light skin retouching on model and close-up shots where required.
- Keep retouching natural. The work should look clean, not plastic or over-processed.
Handover and admin
- Upload finished images to Google Drive under the correct division and brand folder, using studio naming conventions.
- Share folder links with the Retoucher and Studio Manager for review, and apply revert feedback promptly.
- Perform weekly backups of RAW and working files.
- Keep your pipeline updated in Asana, log progress accurately, and stay in sync with the team on Google Chat.
- Update the studio forecast and image counts daily.
Communication and team
- Liaise with the Retoucher about work handovers, priorities and feedback.
- Flag any issues, missing files, unclear briefs or technical problems early.
- Ask questions. The team would rather you ask than guess.
Experience and Qualifications
- 2–4 years' experience in retouching, photo editing, or a closely related role.
- Formal training or a relevant qualification in photography, design, digital imaging, or a related field is advantageous.
- A portfolio of retouched work that demonstrates attention to detail, clean finishes, and a natural editing style.
- Strong working knowledge of Adobe Photoshop, including selections, masking, clone and patch tools, Liquify, and Gaussian Blur.
- Familiarity with Capture One or another RAW processor, with a willingness to learn our workflow.
- A good eye for colour, exposure, and detail.
- Comfortable using Adobe Bridge, Google Workspace, and Google Drive. Experience with Asana is an advantage.
- Strong organisational skills, including maintaining clean file structures, accurate file naming, and reliable backups.
- Detail-oriented, with a focus on producing polished, high-quality work.
- Able to work efficiently under tight deadlines in a fast-paced, 24-hour production environment.
- A clear and honest communicator who asks questions when needed and works collaboratively within a small creative team.
- Reliable, accountable, and committed to meeting deadlines.
- Curious, adaptable, and receptive to feedback, with a willingness to continuously learn and improve.
Values
- Challenge Accepted: We create bold campaigns, own our results, and push creative boundaries to make an impact.
- Solve Smart: We use insights, data, and innovation to solve marketing challenges creatively and effectively.
- Character Counts: We communicate honestly, ethically, and with creativity, building trust with customers and colleagues.
- Customer Obsessed: We deeply understand our audience, delivering content and campaigns that resonate and drive action.
- Seriously Unserious: We bring enthusiasm, wit, and fun to our campaigns and teamwork, while staying results-focused.
go to method of application »
About you
- Although you may appear as a pleasant person on the surface, the ugly truth is that you are a stickler for detail, you're more organised than a wedding planner, a hunter(ess) for amazing deals, and a bulldog when it comes to negotiating. You understand consumers and the buying process.
Responsibilities :
- Perform various administrative jobs.
- Help with day-to-day tasks such as following up on emails or calls, reminding the account manager of tasks to get done, ensuring the day-to-day runs smoothly and ensuring all departments have the necessary information to proceed with the deals loaded.
- Put together amazing deals.
- Doing market research.
- Maintaining and cultivating relationships.
- Ensure products are loaded onto the backend with accuracy and correct and relevant information.
- Help the account manager/s’ monitor and track suppliers to increase growth overall.
- Present deals and technical information in an easy-to-understand and exciting manner.
- Compile accurate spreadsheets and gather all required information before loading deals, heading into meetings, or preparing for sales campaigns.
- Test and evaluate new products and understand quality requirements.
Experience & Qualifications:
- Tertiary qualification (preferably BSc / BCom degree).
- At least 1 year of demonstrated sales or relevant experience.
- Good understanding of planning and the logistics process relating to the product.
- Excellent people skills and intuitive to customer business needs.
- The ability to work independently and within a team.
- Sound analytical, organising, multitasking, interpersonal communication (verbal and written) and negotiation skills.
- Strong affiliation to systems, utilising them to increase productivity in line with the business strategy.
- Competency in all computer packages, i.e. Outlook, Excel (Advanced), PowerPoint, Internet.
- Great attention to detail, strategic thinking, and problem-solving.
- Ability to work under pressure and embrace feedback.
- Detail and goal orientated.
- You are a fast learner that finds it easy to adjust to a changing environment.
- Resilience is a value that you strongly align yourself with.
Values:
- Challenge Accepted: We chase ambitious sales targets, own our numbers, and celebrate wins while continuously raising the bar.
- Solve Smart: We identify opportunities in the E-commerce space and use creativity and strategy to close deals effectively.
- Character Counts: We build trust with honesty, integrity, and respect in every interaction with suppliers, turning relationships into long-term partnerships.
- Customer Obsessed: We ensure customers get the top brands they love with quality and value, delivering excellence every time.
- Seriously Unserious: We bring energy, enthusiasm and humor to team interactions, keeping work fun while achieving results.
go to method of application »
About You
- If you’re a tenacious problem solver who is determined to objectively identify the right way forward for every occasion, then we need you!
- You love to investigate the details and will not be deterred by new challenges. Your goal is to find the best possible resolution for ODO customers, while working hand-in-hand and building long-term relationships with our suppliers. You have strong interpersonal and negotiation skills, and thrive on continuous improvement.
- Most importantly, you're excited to make a meaningful impact during our peak trading season.
Responsibilities:
- Serve as the primary after-sales point of contact for suppliers, addressing any issues or concerns raised by customers
- Build and maintain strong relationships with key suppliers
- Work hand-in-hand with the broader Customer Service department in representing the voice of the customer
- Drive continuous improvement by meeting with suppliers to streamline processes and improve the customer experience
- Keep the interests of ODO top of mind in all supplier collaboration and negotiation
- Track supplier performance in terms of factors such as quality assessments, resolution timelines and adherence to CPA guidelines
- Develop and implement corrective action plans when supplier performance falls short of expectations
- Collaborate with internal departments (e.g. Sales, Procurement, Operations) to ensure alignment on supplier requirements
- Identify cost-saving opportunities through supplier negotiations
- Follow existing SOPs, while absorbing and applying updates to processes
- Populate all relevant information across platforms / documentation / sheets as required.
- Complete physical assessments on returns in collaboration with the Reverse Logistics team
- Identify query and product-related trends and escalate/raise them to leadership and the relevant departments
- Consistently maintain SLA, KPI and Performance Measurement requirements
- Perform ad-hoc duties in accordance with business needs
Experience and Qualifications:
- Matric / Grade 12 (minimum)
- 2+ years in customer service, ideally in eCommerce
- Experience using a ticketing system like Zendesk
- Excellent verbal and written communication skills - clear, friendly, professional
- Strong attention to detail and a flair for solving problems
- High adaptability, emotional intelligence, and a calm approach under pressure
- Comfortable learning new tools and tech quickly
- A positive, can-do attitude and a genuine passion for helping people
- Strong organisational and multitasking skills
- A proactive mindset - you notice things, raise flags, and follow through
Values:
- Challenge Accepted: We set high standards for ourselves and embrace every query as an opportunity to deliver solutions, turning challenges into positive experiences that help us improve and grow.
- Solve Smart: We solve problems efficiently and creatively, learning from every interaction to strengthen our service and drive progress.
- Character Counts: We act with honesty, patience, empathy, and accountability - with our customers and with each other. We build trust, support one another, and ensure that every interaction reflects our values.
- Customer Obsessed: We actively listen, care deeply, and go the extra mile to resolve issues and create great experiences.
- Seriously Unserious: We bring energy, humour, and a positive attitude,even in challenging situations.
Method of Application
Use the link(s) below to apply on company website.
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