Hot Jobs at Quest Staffing Solutions

Duties & Responsibilities

• Handle customer complaints and queries via inbound and outbound communication channels, promptly provide appropriate solutions and alternatives, and follow up with employees or departments or with clients to ensure resolution.
• Answer inbound or outbound customer communications (phone calls, emails, and other channels) and manage customer product and other enquiries.
• Accurately, professionally, and promptly addressing customers' questions about products and services. Provide accurate, valid and complete product information.
• Problem-solve and troubleshoot on behalf of customers. This includes investigating further if you don't have enough information to answer customer questions or resolve complaints, expediting resolution with other employees or clients, following up, and promptly getting back to the customer.
• Certain customer requirements are complex and require attention from more senior employees, relevant departments, or CDA’s clients. Where appropriate, escalate customer issues to higher-level management or clients. Follow up frequently until resolved and provide feedback regularly to the customer.
• Assess customer needs by actively and reflectively listening to and understanding their requirements.
• Doing everything possible to retain customers who want to cancel products or services through inbound or outbound communication channels.
• Build sustainable relationships and trust with customers through building rapport, open and interactive communication, and prompt resolution of their queries.
• Use systems and processes correctly to perform data capturing and administrative functions, ensuring accurate and timely record-keeping.
• Have detailed product knowledge and understanding to provide excellent customer service.
• At least meet personal performance metrics, targets and quotas.
• Go the extra mile to provide excellent customer service to clients and customers.
• Adhere to policies, processes, and controls.
• Understand the culture and behave in a manner that reflects the culture.

Desired Experience & Qualification

• Matric
• RE5
• COB
• FIAS credits - DOFA pre 2010
• Must have a CLEAR credit and criminal record

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Duties & Responsibilities

• Develop projects to continuously improve technical indicators (e.g. availability) in coordination with the person responsible for technical services and the Global Centre’s of Competence. Management may require the hiring of specialized professional services.
• Discuss, analyse and reconcile the results obtained from the indicator calculation processes with the supervisors of the generation centres.
• Implement and monitor action plans aimed at solving technical problems and relevant processes of the RSA generation assets in coordination with the person responsible for technical services, the competence centres and on-site supervision.
• Monitor the signals necessary to measure the operational efficiency of the generating units of Solar and Wind technologies.
• Use of the software tools and applications implemented to manage, control and report performance indicators and unavailability events (e.g. SAS / Jira/ PI etc.).
• Support the annual planning of the Energy and Availability budget of the EGP RSA generation centres in coordination with supervision and technology personnel, complying with the instructions and provisions of Enel Green Power.
• Draft local Operation & Maintenance instructions / manuals related to indicator monitoring and reporting processes.
• Provide analytical reports on daily, weekly and monthly basis with comments explaining main performance drivers and mitigating actions
• Assist with generation of all external and internal MCR reports, as per organisational requirements.
• Collaborate and assist Operational Performance & Improvement to calculate operational KPIs.
• Notify the plant staff and reference O&M specialists of data irregularities.
• Communicate any issues affecting Control Room systems and Operational data quality to the Head of the MCR, its Operators and the supervisor

Desired Experience & Qualification

• Engineering Degree in Electrical / Mathematics / Statistics / Computer Science
• Min 3 – 5 years of experience in a similar line of work in the Energy Sector
• Experience in Analytics, Machine learning, Data catalogue and Project Management
• Use of the software tools and applications implemented to manage, control and report performance indicators and unavailability events (e.g. SAS / Jira/ PI etc.).
• Excellent written communication and attention to detail
• Ability to demonstrate accurate technical drawings and good report writing