Since our establishment in 1918, Sanlam has been a prominent part of the South African business landscape. We have always held a long-term view of how business adapts to the demands of the environment in which it operates. Today, in a dynamic world, we see an evolving set of social, economic, political and environmental imperatives that require our skilfu...
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What will you do?
- The IAM Engineer will provide subject matter expertise and execution of the Organization's Directory & Privileged Access and Identity Management landscape, including SSO and MFA. Functions will include delivering and operating solutions towards authentication and access management as a service for both cloud and on-premises solutions.
What will make you successful in this role?
- Responsible for the implementation, configuration, administration, maintenance and operation of Directory and Privileged Access in accordance with the business's reliability and capacity requirements.
- Collaborate with stakeholders, including business leaders, project managers, developers and architects to understand requirements and constraints.
- Act as subject matter expert on Directory and Privileged Access -related matters such as user role-based access control (RBAC), privilege escalation, Privileged Access Management (PAM), LDAP etc.
- Active engagement with technology partners to deliver an integrated solution across platforms.
- Collaborate with Security Architecture as is applicable.
- Collaborate with IAM (Identity and Access Management) and Role Based Access platforms and services teams.
- Design and implement procedures and best practices in Directory and Privileged Access as applicable for cloud and on-premises solutions.
- Stay up to date with the latest industry trends, technology, emerging threats, and best practices in Directory
- Services, Privileged Access, Cloud Identity, RBAC and security.
- Ensure appropriate standards, patterns, best practices and operational maturity models are in place and monitored.
- Provide guidance to internal and external stakeholders.
- Research and implement new technologies in the Directory and Privileged Access technology space.
- Responsible for day-to-day operations and onboarding of accounts in the Directory and Privileged Access space.
- Receive and process requests for account provisioning, modification and deprovisioning.
- Participate in Directory and Logical Access Platforms and Services Product Development Lifecycle.
Qualification
- Matric
- A relevant IT qualification
- Cloud certification or technologies prefarable.
- AWS Certified Solutions Architect or Microsoft Azure Solutions Architect Expert preferable.
Experience
- Minimum 4 years of experience in technology roles.
- Proven experience in designing and implementing Directory & Privileged Access solutions for large enterprises.
- Proven experience delivering and managing Active Directory, Azure AD/Microsoft Entra ID, Azure AD Domain Service/Microsoft Entra Domain Services, Azure AD Connect/Microsoft Entra Connect Sync, AWS Managed Microsoft AD and similar technologies.
- Real-world experience in IAM technologies or Directory & Privileged Access
- Working experience with Windows, scripting (e.g. Powershell), and Linux Scripting.
- Experience working in a hybrid- and multi-cloud environment (AWS preferred) and cloud technologies (AWS & Azure technologies preferred).
- Hands on experience of deploying and supporting IAM Federation capabilities like SSO, SAML, OAuth, OpendID and SCIM.
- Experience in cloud security concepts.
- Experience working in an Agile environment.
- Proven experience delivering long-term, repeatable IaC solutions into an overall CI/CD process and Terraform.
- Scripting skills in at least one interpreted language (Bash/PowerShell/Python)
- Expertise with PAM solutions (BeyondTrust preferred; StrongDM, Hashicorp Boundary in addition would be ideal)
- Working in a DevOps environment (including proven CI/CD experience with technologies such as GitLab or Github, Nexus and others).
- Understanding of Security Architecture concepts including encryption, authentication, database security, Identity
- Providers, Enterprise single sign-on (SSO), Federated SSO, multi-factor authentication, API security.
- Understanding of Cloud technologies and best practices, Networking in Public and Hybrid Cloud environments, Network protocols, network architecture and security.
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What will you do?
- This role is responsible for managing and overseeing for the people, processes and technologies delivering Sanlam's Directory & Logical Access Platforms & Services.
What will make you successful in this role?
- Accountable for implementing and operating Directory and Logical Access Platforms and Services in accordance with the business's reliability and capacity requirements.
- Collaborate with stakeholders, including business leaders, project managers, developers and architects to understand requirements and constraints.
- Active engagement with technology partners to deliver an integrated solution across platforms.
- Collaborate with Security Architecture as is applicable to Directory and Logical Access Platforms and Services.
- Collaborate with IAM (Identity and Access Management) and Role Based Access platforms and services teams.
- Design and implement procedures and best practices in Directory and Logical Access Platforms and Services.
- Accountable and responsible for budgets, contracts and procurement of services and software applicable to Directory and Logical Access Platforms and Services.
- Research and recommend policies and procedures to protect information assets from unauthorized or accidental modification, destruction or disclosure.
- Stay up to date with the latest industry trends, technology, emerging threats, and best practices in Directory Services, Privileged Access, Cloud Identity, RBAC and security.
- Responsible for Appointing, developing, and retaining Directory and Logical Access Platforms and Services talent.
- Ensure appropriate standards, patterns, best practices and operational maturity models are in place and monitored.
Mentor team and internal stakeholders.
- Oversee Directory and Logical Access Platforms and Services Product Development Lifecycle. Continuously improve and refine processes, procedures and system development life cycle frequently to deliver business value to the business.
- Responsible for implementing and maturing Agile and DevOps tooling and practices for the Directory and Logical Access Platforms and Services environment.
- Prioritize efforts with cross-functional teams.
Qualifications and Experience
- Matric
- A relevant IT qualification.
- AWS Certified Solutions Architect or Microsoft Azure Solutions Architect Expert certification preferable.
Experience
- Minimum 7 years of experience in technology roles.
- 5 years in solution architecture and systems design.
- Experience leading and managing a team.
- Experience working in a hybrid- and multi-cloud environment (AWS preferred) and cloud technologies (AWS & Azure technologies preferred).
- Experience working in an Agile environment.
- Experience in cloud security concepts.
- Experience operating and engineering solutions in a Cloud-focussed organization.
- Proven experience delivering and managing Directory & Logical Access Platforms & Services, Access Management & authorization solutions (RBAC, PBAC, ABAC, IDP), Identity Governance and/or Identity and Access Management technologies.
- Proven experience delivering long-term, repeatable IaC solutions into an overall CI/CD process.
- Proven experience deploying and configuring Cloud Services using Terraform.
- Exposure to or understanding of Project Management Principles
- Working in a DevOps environment (including proven CI/CD experience with technologies such as GitLab or Github, Nexus and others).
- Knowledge of JSON templates, PowerShell, CLI’s, Shell, Python.
- Understanding of Cloud technologies and best practices, Networking in Public and Hybrid Cloud environments,
- Network protocols, network architecture and security.
- Understanding of virtualization technologies, such as VMWare, Docker, and Kubernetes.
- Understanding of Security Architecture concepts including encryption, authentication, database security, Identity
- Providers, Enterprise single sign-on (SSO), Federated SSO, multi-factor authentication, API security.
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Strategic Context
- The Head: Customer Propositions & Decision Intelligence (CP&DI) role is pivotal in translating the Board-approved strategy narrative, business plan, and budgets into tangible delivery. This is especially important as NMSIS evolves into a platform orchestrator within the MultiChoice ecosystem, in addition to its current and continuing role as risk-bearing steward.
- This position brings together product development, proposition design, pricing, customer insight, loyalty mechanics, behavioural economics, commercial risk ownership, and data-driven decision-making to deliver offerings that drive engagement, retention, cross-sell, and profitability across multiple licences (as the case maybe).
- In the TOM, the Head: CP&DI acts as the critical link between prudential soundness, commercial viability, and customer value. The role includes designing and managing the full product lifecycle—from development and placement through to performance management and decommissioning.
- This requires leveraging NMSIS’ composite licence for microinsurance solutions, while also orchestrating bundled or standalone offerings from Sanlam, Santam groups, and other partners. Each solution must align to risk appetite and economic expectations
- The role ensures propositions are embedded seamlessly into customer journeys via the MultiChoice distribution network, supported by Sanlam Fintech’s Digital Financial Services Platform (BlueApp, Glue Integration Platform, Digisure PAS).
- A key expectation is that the Head: CP&DI will translate NMSIS’ competitive advantages (its “silver bullets”) into scalable, risk-sound products and propositions that deliver clear, tangible benefits to customers while adhering to prudential, commercial, and regulatory requirements. .
- The Head: CP&DI will also steward NMSIS’ decision intelligence efforts, leveraging both internal and partner analytics resources (e.g., MultiChoice CII, TrueSouth) to support data-led decision-making across growth and operational priorities in NMSIS and the broader JV. This includes influencing decisions related to product prioritisation, pricing strategy, customer segmentation, and distribution channel optimisation.
Role Profile
- Role Profile: Head – Customer Proposition & Decision Intelligence (CP&DI)
- Reports to: CEO
- Location: Cape Town / Johannesburg
- Dotted-Line Reports: Proposition Managers, Product Development Managers, Pricing Specialists, Actuarial & Analytics Partners, Loyalty/Rewards Design Leads
- Key Interfaces: CEO, CGO, COO, CFO; Product, Actuarial & Analytics teams (Sanlam/Santam); Sanlam Loyalty & Rewards; MultiChoice Marketing/Product/Rewards/CII teams; TrueSouth (NMSIS HAF); Marsh; and other strategic partners.
Mandate
- Lead the product and propositions portfolio for NMSIS and the broader Sanlam | Santam | MultiChoice JV. The role carries a dual mandate:
- Product Risk Ownership: Serve as the first-line product risk owner under the NMSIS microinsurance licence. Responsible for product economics, pricing, and lifecycle management—subject to prudential oversight by the HAF (outsourced to TrueSouth or Sanlam/Santam, with possible future insourcing).
- Proposition Orchestration: Coordinate the design and delivery of customer-centric, commercially viable, and risk-sound propositions across multiple licences and partners (e.g., Sanlam Life, SDM, Santam, MiWay, Satrix), integrated seamlessly into the Sanlam Fintech Digital Platform, white-labelled for MultiChoice customers.
- The role also leads Decision Intelligence, leveraging internal and partner analytics (e.g., MultiChoice CII, TrueSouth) to drive insight-led decisions across customer acquisition, retention, pricing, and performance management—aligned with key business metrics:
- Customer: Persistency, lapse rates, CLV, cross/upsell
- Profitability: CAC payback, margins, loss ratios
- Technology: Claims automation, premium reliability
- Talent: Productivity metrics tied to sales economics
- Additional responsibilities include strategic support to the CEO (e.g., business case evaluations, cross-licence placement frameworks).
Key Responsibilities (Summary)
Product Stewardship & Risk Ownership
- Serve as the first-line product risk owner under the microinsurance licence.
- Oversee bundled and standalone products from Sanlam, Santam, and other partners.
- Ensure compliance with prudential guardrails and customer value standards.
Proposition Development & Ecosystem Integration
- Define and drive proposition strategy in line with NMSIS’s orchestration model and business priorities.
- Manage a cross-portfolio of life, non-life, credit, investment, and value-added offerings.
- Ensure integration with MultiChoice customer journeys and platform touchpoints.
Decision Intelligence & Analytics
- Build and lead NMSIS’s Decision Intelligence capability, utilising CII and analytics partners.
- Translate insights (e.g., CLV, segmentation, propensity modelling) into actionable strategies.
- Deliver dashboards and analysis for EXCO decision-making across growth and operations.
Pricing & Commercial Strategy
- Shape and validate pricing structures in partnership with actuarial and finance teams.
- Monitor and optimise distribution channel performance and economics.
- Ensure product profitability and alignment with budget targets.
Loyalty & Behavioural Economics
- Collaborate with BOOOST and MultiChoice Rewards to embed loyalty mechanics.
- Use behavioural science to drive customer retention and long-term value.
- Integrate loyalty into proposition design and strategic growth priorities.
Executive Collaboration
Work closely with:
- CGO: Ensure propositions are omni-channel enabled.
- COO: Align operations and customer experience with proposition delivery.
- Product Providers: Adapt and co-develop offerings for MultiChoice customers.
Competencies and Attributes
- 8+ years at a senior leadership level, with a strong overall track record
- Strategic product and proposition leadership in regulated/licensed, multi-partner ecosystems.
- Expertise in customer insight, analytics, pricing, and proposition design.
- Actuarial/analytical expertise with strong understanding of product and commercial requirements
- Deep knowledge and experience of product and product ecosystem development,
- business intelligence, and distribution or sales support highly advantageous.
- Exposure to the distribution/sales environment within insurance or financial services
- Commercial acumen with ability to balance customer value and business returns.
- Strong influencing skills across senior stakeholder networks.
- Innovative and data-driven mindset.
- Skilled communicator able to simplify complexity.
- Ability to navigate complexity and ambiguity, making informed decisions even when complete information is not available.
Success Measures
- Launch of key propositions under the NMSIS licence with HAF approval.
- Implementation of cross-licence placement frameworks.
- Decision Intelligence delivering actionable insights (e.g., CLV, segmentation, lapse rates).
- Improvement in customer retention, product profitability, and support for revenue growth.
- Loyalty/rewards mechanics embedded into propositions with measurable impact.
Immediate Priorities
- Finalise the proposition roadmap aligned with strategy and budget.
- Deliver initial wave of commercially sound products into the MultiChoice ecosystem.
- Align loyalty initiatives with product strategy.
- Operationalise the Decision Intelligence function with scalable analytics partnerships.
- Establish performance dashboards (CLV, segmentation, channel economics).
Qualifications
- Bachelor’s Degree in Actuarial Science (or equivalent analytical qualification)
Additional Notes
- The CP&DI function provides long-term product stewardship by integrating product risk management with proposition orchestration.
- Experience in embedded finance, multi-partner product launches, and behavioural economics is highly advantageous.
- A key success factor is the ability to design sustainable, insight-led propositions that create long-term customer and business value.
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What will you do?
- This is a management role residing in the region, reporting directly to the Regional General Manager (Advisors). This role manages a team of Sales Consultants and together they work closely within the franchise business.
- This role is operationally focused (within the franchise), is advisor and AP orientated in terms of sales support processes as well as strongly production driven. This role also has a key responsibility in fostering closer integration and co-ordination of the enterprise models within the region.
The primary focus of this role is:
- Serve on MANCO’s and provide leadership
- Drives franchise production, retention and quality of business
- Oversight of franchise regulatory supervision/compliance
- Ensure effective sales support to franchises via regional resources
- Training, coaching, vesting and development of Advisors
- Assist with franchise Advisor appointments and terminations
- Manage/monitor Advisor debt
- Budget and Expense management
- People management
What will make you successful in this role?
Qualification and Experience:
- Extensive Financial Services experience in a marketing/sales environment
- Sales and Operational Management/leadership of a team/unit
- Management Diploma
- Commercial/Financial or business related diploma/degree
- CFP/RFP3 or equivalent (i.e.: 120 credits)
Knowledge and Skills:
IT:
- MS: Office (Excell, Word, PP)
- Web based platform tool/site
- Advisor tools (i.e.: Sanfin; Leads program, Santrust, Santax, Sanport)
- AUTONUB
Business/Management:
- Financial Services Industry Knowledge
- Specialised knowledge within different distribution channels (Tied, Choice and Entities)
- Different enterprise distribution models and value propositions
- Financial Services Product Knowledge (Sanlam and competitors)
- Legal technical Knowledge (product related)
- New and Existing business processes
- Advisor contracts and remuneration
- Sales and related administration processes
- Leads management and campaigns/competitions
- Leadership and Management skills to manage staff
- Budgets and expense management (including profitability and VNB)
- Debt management
- Relevant regulatory legislation and compliance knowledge (FAIS accredited)
Personal Qualities:
- Cultivates innovation
- Client centricity
- Results driven
- Collaboration
- Flexibility and adaptability
- Sound business acumen
- Sales and goal orientated
- People developer (coaching)
- Networking and relationship builder
- Structured and good planning abilities
- Ability to motivate and build a team
- Strong administrative and operational skills and knowledge
- Socially confident and skilled to communicate well with staff and clients alike
- Ability to solve problems and work with complexity
The closing date for applications is 20 October 2025.
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What will you do?
- The purpose of the role is to provide new and existing clients with professional and relevant financial advice, planning and products (sales) that are suited to their needs and requirements.
- Undertake the procurement of sustainable business of a high quality, in accordance with the business targets set.
- Maintain and service these clients as part of a long- term relationship which builds loyalty to the brand and generates ongoing advice and sales.
- Undertake these activities within a compliant and ethical manner which results in the building and sustaining the Sanlam Group business and brand.
What will make you successful in this role?
Assist in growing the Sanlam Adviser Business
- Be committed to the marketing plans and targets set for growing and developing the business as set forward by the distribution strategy.
- Apply knowledge and understanding of market segmentation and customer profiles to support sales and growth within the defined market.
Undertake relevant behaviours to attain targets relating to:
- Revenue generation (Single and recurring premiums)
- Activity quotas
- Promote the Sanlam brand
- Treating customers fairly to be applied to all client engagements
- Role is aligned to your personal career aspirations
Networking, prospecting and leads generation
- Face to face interactions, social or business, to create business opportunities.
- Prospecting of new clients through creative opportunities such as business/social networks, associations or ad hoc presentations.
- Turning trusted relationships into business relationships.
- Strengthening existing relationships by increasing the current service.
- Use existing sources to establish opportunities across Sanlam businesses.
- Personalised client value propositions.
- Marketing on social media.
- Undertake selected client focused activities to generate leads and informal prospecting opportunities.
- Mining of existing client base to identify marketing gaps and sales opportunities within the middle-high and affluent market.
- Structuring and implementing focused campaigns with new or existing clients in the defined market.
- Requesting active and ongoing leads and referrals from others.
- Monitoring and respond to client activities such as maturities, cancelations or surrenders within the defined market.
Client consultations and sales
- Ensure all client interactions are compliant in terms of disclosures and advice given (provide written/ electronic information required for compliance).
- Undertake comprehensive fact finding with each client to lift needs and priorities. Document these findings.
- Conduct a financial needs analysis, using the relevant e-tools / instruments or systems, to ascertain the clients full financial situation; or utilise the services of a Para-Planner for this. (Draw policy history).
- Provide sound personal financial planning advice.
- Apply financial knowledge in putting together a plan that meets the needs of the client for a balanced portfolio.
- Present financial solutions to the client in a professional and competent manner aligned to Treating Customers Fairly.
- Use relevant processes and system tools to capture analysis information and update records accordingly.
- Review client portfolio annually by undertaking the above steps.
Client Service
- Ensure all client interactions are ethical, courteous and professional.
- Follow-up or refer all existing business queries to be resolved timeously through support.
- Strive for excellent, value-added service to clients so that they do not seek competitor products or services.
- Undertake continuous learning in terms of knowledge, skills and market/industry issues so as to service clients within the defined market.
- Initiate long term client relationships and maintain a relational focus.
Monitor, update and reporting (weekly/monthly)
Document and present the following activities:
- Number and profile of contacts, appointments, consultations.
- Issued business and revenue against targets.
- Update client details on records.
- Appropriate workflow and activity monitor system entries.
Qualification and Experience
- Grade 12
- Financial Advisory and Intermediary Services Act (FAIS) "Fit and Proper" requirements and Regulatory Examination successfully completed if registered with Financial Sector Conduct Authority (FSCA) for more than 24 months.
Knowledge and Skills
- Financial advice and support
- Production target achievement and budgeting
- Compliance and risk management
- Client relationship management
- Financial planning and recommendations
Personal Attributes
- Communicates effectively - Contributing independently
- Tech savvy - Contributing independently
- Action orientated - Contributing independently
- Interpersonal savvy - Contributing independently
- Persuades - Contributing independently
go to method of application »
What will you do?
- The purpose of the role is to provide new and existing clients with professional and relevant financial advice, planning and products (sales) that are suited to their needs and requirements.
- Undertake the procurement of sustainable business of a high quality, in accordance with the business targets set.
- Maintain and service these clients as part of a long- term relationship which builds loyalty to the brand and generates ongoing advice and sales.
- Undertake these activities within a compliant and ethical manner which results in the building and sustaining the Sanlam Group business and brand.
What will make you successful in this role?
Assist in growing the Sanlam Adviser Business
- Be committed to the marketing plans and targets set for growing and developing the business as set forward by the distribution strategy.
- Apply knowledge and understanding of market segmentation and customer profiles to support sales and growth within the defined market.
Undertake relevant behaviours to attain targets relating to:
- Revenue generation (Single and recurring premiums)
- Activity quotas
- Promote the Sanlam brand
- Treating customers fairly to be applied to all client engagements
- Role is aligned to your personal career aspirations
Networking, prospecting and leads generation
- Face to face interactions, social or business, to create business opportunities.
- Prospecting of new clients through creative opportunities such as business/social networks, associations or ad hoc presentations.
- Turning trusted relationships into business relationships.
- Strengthening existing relationships by increasing the current service.
- Use existing sources to establish opportunities across Sanlam businesses.
- Personalised client value propositions.
- Marketing on social media.
- Undertake selected client focused activities to generate leads and informal prospecting opportunities.
- Mining of existing client base to identify marketing gaps and sales opportunities within the middle-high and affluent market.
- Structuring and implementing focused campaigns with new or existing clients in the defined market.
- Requesting active and ongoing leads and referrals from others.
- Monitoring and respond to client activities such as maturities, cancelations or surrenders within the defined market.
Client consultations and sales
- Ensure all client interactions are compliant in terms of disclosures and advice given (provide written/ electronic information required for compliance).
- Undertake comprehensive fact finding with each client to lift needs and priorities. Document these findings.
- Conduct a financial needs analysis, using the relevant e-tools / instruments or systems, to ascertain the clients full financial situation; or utilise the services of a Para-Planner for this. (Draw policy history).
- Provide sound personal financial planning advice.
- Apply financial knowledge in putting together a plan that meets the needs of the client for a balanced portfolio.
- Present financial solutions to the client in a professional and competent manner aligned to Treating Customers Fairly.
- Use relevant processes and system tools to capture analysis information and update records accordingly.
- Review client portfolio annually by undertaking the above steps.
Client Service
- Ensure all client interactions are ethical, courteous and professional.
- Follow-up or refer all existing business queries to be resolved timeously through support.
- Strive for excellent, value-added service to clients so that they do not seek competitor products or services.
- Undertake continuous learning in terms of knowledge, skills and market/industry issues so as to service clients within the defined market.
- Initiate long term client relationships and maintain a relational focus.
Monitor, update and reporting (weekly/monthly)
Document and present the following activities:
- Number and profile of contacts, appointments, consultations.
- Issued business and revenue against targets.
- Update client details on records.
- Appropriate workflow and activity monitor system entries.
Qualification and Experience
- Grade 12
- Financial Advisory and Intermediary Services Act (FAIS) "Fit and Proper" requirements and Regulatory Examination successfully completed if registered with Financial Sector Conduct Authority (FSCA) for more than 24 months.
Knowledge and Skills
- Financial advice and support
- Production target achievement and budgeting
- Compliance and risk management
- Client relationship management
- Financial planning and recommendations
Personal Attributes
- Communicates effectively - Contributing independently
- Tech savvy - Contributing independently
- Action orientated - Contributing independently
- Interpersonal savvy - Contributing independently
- Persuades - Contributing independently
go to method of application »
What will you do?
- The primary focus of the position is to work with brokers being the interface between them and Sanlam to reach business objectives in a dynamic, innovative and high performance business.
- The E-Hub Consultants only service brokers via non face to face mediums using phone, email and a web-based applications. Thus an electronic based servicing model is utilised. In addition to driving sales, they also undertake all the sales support functions relating quotes, issuing of the new business and existing business queries.
Output/Core Tasks:
Your success will come from:
- Driving sales and business building activities with brokers
- Providing brokers with support to grow their practice
- Preparation and planning for broker engagements
- Building sound partnering relationships
- Administration and processing of new and existing business
- Meeting and exceeding your sales targets
What will make you successful in this role?
Qualification and Experience
- Matric
- Relevant Qualification in Financial Services, e.g. Wealth Management/ BComm Degree/ Marketing Diploma
- Experience as a Broker Consultant/Assistant within a financial services distribution environment.
Knowledge and Skills
To be successful you will need to demonstrate good experience in:
- Financial Services & Industry Knowledge
- Financial Services Product Knowledge
Personal Qualities
- Cultivates innovation
- Client centricity
- Results driven
- Collaboration
- Flexibility and adaptability
- Decision quality
- Action oriented
- Plans and aligns
- Business insights
- Treating customers fairly.
The closing date for applications is 17 October 2025.
go to method of application »
What will you do?
- The purpose of the job is to specify and maintain the detailed business requirements to support changes to the service offering and to analyse the performance of current business process models against business operational requirements and specify changes to close the gap.
What will make you successful in this role?
Key Responsibilities:
- Identify & define business requirements for new business models or changes to existing models (including application requirements and any graphical user information (GUI) requirements) - produce the Business Requirements Definition (BRD) & Business Requirements Specification (BRS), prepare business use case diagrams & test cases
- Producing epic hypothesis statements, features and user stories in an agile working environment.
- Analyse & design new business processes & organisational structures to support business requirements
- Create business process models, analyse models & identify variances from operational & performance requirement
- Define & design changes to existing processes as required & ensure integration of changes into process environment and translate into features and stories
- Work with the project manager, architects, & other team members to define non-functional requirements (including metrics & performance goals) for the application
- Participate in transitioning the requirements & use cases to systems analysts & designers, and ensure a clear & complete understanding of the requirements
- Participate in quality management reviews throughout the BCL & SDLC to ensure requirements are fulfilled
- Review test approach & test cases to ensure coverage of relevant business scenarios, use cases & functionality defined
- Participate in testing to ensure that business requirements have been met
- As subject matter expert assist with investigations, business impact & benefits analysis, & updates of the business case
- Assist with benefit realisation review
Minimum Requirements:
Qualifications:
- Matric with Mathematics (Not Maths Literacy)
- Accredited business/systems analysis diploma an advantage
- Relevant degree will be advantageous e. g, B. Com Information and Technology
- Relevant Agile methodology certification will be advantageous
Knowledge & Experience:
- > 4 years Knowledge /experience within the Life Assurance industry (or broader Financial Services industry)
- Business Analysis related experience an advantage
- Knowledge of business & understanding of IT & ability to converse in both domains
- Understanding of /experience with analyses methodologies, process disciplines, BCL & SDLC methodologies ( Waterfall & Agile )
- Ability to articulate complex or technical concepts & issues in business terms
- Relationship building and engagement
- Changes to existing ( even substantial ) process changes & business initiatives
- Alliance/contract management regarding external service providers/stakeholders an advantage
- Application of Project Management principles - co-ordination, consultation, facilitation and delivery of operational / strategic initiatives an advantage.
- Computer literacy (MS Word, Excel and MS Visio)
- Client journey mapping will be advantageous
- Sound knowledge of writing effective stories and the application of the appropriate agile techniques
Behavioral Competencies:
Sanlam Core competencies
- Cultivates innovation
- Client focus
- Drives results
- Collaborates
- Being Resilient
Role specific competencies
- Conceptual and Detail thinker
- Strong analytical & numerical ability
- Problem solving skills
- Good Communication Skills
Closing Date: 26 October 2025
Method of Application
Use the link(s) below to apply on company website.
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