Hot Jobs at Santam Insurance

JOB DESCRIPTION

• The successful candidates will offer world class products and services to clients, whilst achieving sales targets in an inbound and outbound call centre environment.

KEY RESPONSIBILITIES

• Meeting sales targets
• Quality (Compliance with all relevant internal and external rules e.g. TCF, CPA and internal Sales processes)
• Offering outstanding customer experience
• Strict adherence to scheduling

QUALIFICATIONS AND EXPERIENCE

• Matric/ Grade 12
• RE Certificate (advantageous)
• Minimum 30 Personal Lines Short-term Insurance credits (advantageous)
• Minimum 2 years’ experience within a sales inbound/outbound call.
• Fluent in English and one other official language.
• Compliance with FAIS Fit and Proper criteria i.e. minimum experience and competency requirements, which can be obtained while working under supervision.
• Be available to work shifts as well as overtime.
• Solid sales track record.
• Knowledge of short-term insurance processes, procedures and business rules advantageous.
• Clean track record in terms of adherence to quality standards and compliance.
• Consistent target achievement.

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JOB DESCRIPTION

• The Claims Service Consultant: Desktop Assessment is responsible for co-ordinating and overseeing, managing, negotiating, and settling of the non-motor claims from start to end.

KEY RESPONSIBILITIES

• Receive claim and facilitate resolution – Claims Service Consultant/Desktop assessor is responsible for the full quantum and merit process.
• Receive claim after registration and make sure all details are captured.
• Contact insured and obtain any outstanding information 
• Check claims history on policy to confirm previous similar losses.
• Assess claims by reviewing digital images or document received and process claims to relevant pipeline.
• Responsible for proactive identification of fraudulent cases and recovery potential.
• Investigate the merit of the claim against the information received.  
• Appoint specialist i.e. Incident Manager / Service provider / Santam contractor
• Negotiate and authorize settlement of claims.
• Interact with the Police, Weather Bureau etc. to validate merits.
• Quantify the loss - determine basic, limited item identification (value and proof of ownership).
• Review and source equivalent replacement value from quotation provided by the client/ supplier.
• Make recommendations on possible rejections and refer the recommendations to claims committee.  
• Discuss claim outcome with clients.
• Discuss possible rejection with client and prepare the rejection letters.
• Provide regular feedback to clients.
• Adhere Standard claims framework.

QUALIFICATIONS AND EXPERIENCE

• Grade 12/ Matric
• An insurance qualification is recommended
• 3 years’ experience in short term claims environment with focus in commercial and personal lines
• Must be computer literate (MS Word, MS Excel and MS Power Point – Intermediate level)
• Experience with High-Net worth customer base will be advantageous.
• Good verbal and written skills

SKILLS/ PERSONAL ATTRIBUTES

•  Assertiveness skills
• Service Driven
• Attention to detail
• Good communication (verbal & written)
• Ability to easily adapt to changes
• Negotiation skills
• Good knowledge and interpretation of Personal line insurance policies

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Job Description

The candidate will be expected to perform (but not limited to) the following secretarial duties:

• Managing the management teams’ calendar, screen incoming calls and correspondence and respond independently when possible.
• Employee administration and general administration
• Liaising with external business partners 
• Arranging and coordinating all meetings 
• Preparing presentations
• Arranging travel plans and itineraries (local and international)
• Preparation of records such as agendas, notices, minutes and resolutions for meetings, including minute taking.
• Budget management and reconciliations
• Coordinating and compiling all executive and management reports

Qualifications and Experience

• Grade 12 with mathematics 
• A 3 year Tertiary qualification (advantageous)
• 5 to 10 years experience as a Personal Assistant or Administrative Assistant 
• Computer literate (advanced level of MS Office)
• Current experience with regards to preparing presentations
• Proven track record as a personal assistant to a senior manager 
• Experienced at working with highly confidential information

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WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

• First-line / corporate actuarial valuations
• Regulatory capital calculations including forecasts under the ORSA
• Production of management information, including reporting on risk appetite measures
• Ad-hoc analyses – actuarial investigations as required from time to time

QUALIFICATIONS AND EXPERIENCE

• Minimum 1-year actuarial experience
• University degree in actuarial science
• Good progress with actuarial exams

KNOWLEDGE AND SKILLS

• Ability to work under pressure
• Deadline driven
• High attention to detail
• Excellent interpersonal and communication skills 
• Effective time management skills
• Teamwork

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WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

• Manage technical accounting functions
• Implement and maintain procedures and controls related to technical accounting
• Provide technical expertise and guidance on complex reinsurance accounting issues
• Establish and maintain effective working relationships with the Underwriting & Claims Teams as well as Actuaries
• Serve as the primary point of contact for internal and external auditors on technical accounting
• Managing a team – providing leadership and direction whilst supporting the team with training and development activities.
• Reporting and analysing of technical accounting data for management team and Cluster Market Heads. 

QUALIFICATION AND EXPERIENCE

• Minimum requirements:
•  Bachelor’s degree in Accounting (3-year degree)
• Minimum of 10 years in a similar role, ideally in a leadership capacity
• Advantageous qualifications, knowledge and experience:
• Reinsurance qualification

COMPETENCIES

• Collaborates 
• Client focus 
• Drives results  
• Flexibility and adaptability 
• Cultivates Innovation 
• Data Analysis
• Critical Thinking
• Decision Making
• Strategic planning
• Balances stakeholders
• Financial and Business Acumen
• Technical accounting 

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JOB DESCRIPTION

The successful incumbent’s duties will include, but are not limited to, the following: 

• The maintenance, administration and legal entity management of the companies within the Santam Group, by ensuring compliance with applicable local and international regulatory requirements. This includes drafting and managing legal and statutory filings as well as overseeing the Group of companies’ annual returns and CIPC administration;  
• Prepare, coordinate and distribute Board submissions and meeting packs effectively and within the agreed timelines (including drafting agendas, the minutes of meetings and related Board papers in a concise and accurate manner);  
• Ensure that the Company’s governance framework is appropriately developed, embedded, maintained and communicated to key stakeholders;  
• Assist with the administration of Santam’s Board evaluations and statutory and/or corporate governance audits;  
• Keep abreast of regulatory and statutory changes and policies that might affect the Group. This includes reviewing all amendments to, or regulations and practice notes issued under the auspices of the Companies Act, insurance legislation and/or corporate governance related regulatory requirements; 
• Assist the Group Company Secretary with ensuring compliance with the Companies Act and other related regulatory requirements and governance standards as well as the JSE Listings Requirements (equity and debt listings). This includes drafting and coordinating SENS announcements as and when required; 
• Assist with the maintenance of share registers, shareholder communication and coordinating the processing and payment of dividends; 
• Maintain and organise Company records (both physical and digital) by applying document control. This includes drafting and reviewing legal, contractual and/or compliance related documentation as and when required; 
• Maintain and safeguard the confidentiality of all company secretarial, statutory records and other corporate documents in the best interest of Santam; 
• Assist with the induction, orientation, ongoing training and empowerment of directors, including assessing the specific training needs of the Board and executive management that are associated with their fiduciary and/or other governance responsibilities;
• Provide assistance and company secretarial support services to the Group Company Secretary as and when required;
• Provide support with the administration of Board evaluations, corporate governance audits and Board training interventions; 
• Assist with the safekeeping and updating of Company records, regulatory filings, share certificates and ancillary registers (e.g. directors and other key person’s declaration of interest registers, Fit and Proper Registers, KYC information etc); and 
• Assist with ad hoc projects to improve company secretarial processes, compliance, corporate governance and investor relations aspects.

QUALIFICATIONS AND EXPERIENCE

• A LLB degree (an Admitted Attorney) or a Bachelor’s degree in law, Business Administration, Finance, Compliance Management, Corporate Governance and/or a related field.
• A Chartered Secretary or Chartered Governance Professional qualification would be an advantage. 
• Computer literacy (the full MS Office suite) including the ability to demonstrate proficiency with digital Board meeting pack e-platforms.

KNOWLEDGE AND EXPERIENCE

• A minimum of 5 years of experience in a similar role
• Proven expertise as a seasoned Company Secretary, with a sound knowledge of corporate governance principles and best practices, statutory records, company secretarial administration, regulatory filings, share registers and legal research; 
• Able to demonstrate a thorough understanding of corporate laws, corporate governance, regulatory and non-regulatory compliance frameworks as well as industry standards, business administration and accounting; 
• Able to portrait a sound knowledge of the financial services industry and the associated corporate governance practices, the JSE Listings requirements (equity and debt listings), King IV, compliance management, ethics and risk management as well as internal controls; 
• Proficient at handling the logistics of Board meetings and AGMs (including but not limited to preparing agendas, minutes of meetings and Board submissions);
• Able to work independently whilst managing multiple tasks; and
• Capable of fostering positive relationships with key stakeholders on a continuous basis.

SKILLS REQUIREMENTS

• Exceptional organizational and administration skills (i.e. being adept at coordinating governance processes, facilitating Board communications and Board meetings, taking minutes, and record keeping);
• Excellent and effective communication and interpersonal skills - to clearly communicate shareholders’, the Board and executive management’s positions both in writing and verbally;
• Objectivity skills - by ensuring an armlength and impartial role being fulfilled between the Board and management; 
• Critical-thinking skills - by playing an effective role in developing and implementing practical and generally acceptable corporate governance solutions;
• Honesty, reliability and integrity;
• Discretion, professionalism and diplomacy; 
• Excellent written and verbal communication abilities; 
• Enthusiasm for keeping up to date with legislation; 
• Exceptional time management skills; and  
• Business acumen