The Shoprite Group of Companies, comprising several iconic brands, is the largest retailer in Africa. It started out as a group of eight grocery stores in 1979, and has grown into a technologically-advanced, continent-wide business selling items from food, liquor and medicine, to concert tickets and furniture. Today the Group is at the forefront of retail...
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Collaboration:
- work with various stakeholders (I.e., marketing team, agency partners, internal teams, etc.) to conceptualize, design, update artistic and on-brand digital assets, such as images, illustrations, graphics, interactive infographics, videos, and templates.
Digital assets:
- Maintain and continuously improve digital assets across our documentation and training, including layout, design, user experience, imagery, style guides.
- Review digital assets developed by other stakeholders (i.e., marketing agencies) and suggest and implement improvements.
Ad hoc:
- Continuously capture and contribute creative ideas, understand the appropriate social insights, conduct market research, apply creative best practices, and stay abreast of popular culture, trends, social media and current affairs
Marketing:
- Develop creative concepts, creative drafts and final design solutions to support the marketing team brief, objectives, key insights and desired outcomes on a day-to-day basis.
- Support customer-lead design thinking across marketing digital channels and propose the most effective creative executions to meet requirements for the marketing brief.
- Optimize marketing campaign collateral by executing graphic proposals and designs based on approved concepts, across any/all marketing channels (I.e., including websites, social media, emails, and landing pages, etc.).
- Ensure all design outputs are in line with brand positioning and their unique graphic expressions
Qualifications
Essential:
- Diploma in digital design, graphic design, graphic communications or related field
Experience
Essential:
- Experience in using design applications such as Adobe Creative Suite and Figma
- Minimum of 2 years of successful professional design experience
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Job Objectives
- Profit Growth
- Product ordering and Layout
- Ranging and Merchandising
- Markdowns, Shrinkage and Administration
- People Management
- Food Safety and Hygiene Management
Qualifications
- Essential Matric
- Desirable Retail Diploma
- Essential: Valid driver's licence
Experience
Essential
- Management experience within a Supermarket environment
- Experience within a similar work environment i.e. Fresh Foods Manager/Fresh Foods Controller/Perishable Manager
- Merchanding experience
- Retail experience
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Employee Centric Delivery
- Providing administrative support across relevant People function according to People policies and procedures generally but also more specifically in the People function the portfolio delivers administrative services to.
- As directed by the People Partner and/or Divisional People Partner, providing additional People support to various stakeholders to support them in delivering and efficient and effective service to business and employees across the People functions and employee life cycle – i.e recruitment, payroll related, benefits related, wellness, communications, onboarding, exit management etc.
- Adhering to legislative as required by the functional role.
- Escalating concerns or challenges immediately to ensure an efficient flow of work is maintained.
- Co-coordinating the resolution of queries related to the relevant People function, often communicating on behalf of others and delivering messages to third parties.
- Compiling and updating documents as required.
- Capturing, loading and processing of relevant documents on relevant systems.
- Maintaining filing and recording all required administration on systems for reference and auditing purposes.
- Making use of official templates and systems for correspondence, memo and related administrative activities.
- Updating and maintaining People data in accordance with data standards.
- Conducting general office and/or functional specific administration.
- Capturing and managing orders in the relevant systems where relevant within the function.
- Receiving stationery and supplying stationery as per order within the People function and as relevant.
- Maintaining stock levels and timeously place orders as required and relevant within the function.
- Liaising with external third parties if required in terms of the People processes within functional area.
- Ongoing screening of incoming correspondence and addressing according to level of priority for and within the relevant People function. Participating in projects and other adhoc activities like orientating new employees within the first week of joining, compiling lists of stakeholders etc.
- Ensuring work is completed according to the sequence required and agreed prioritisation.
People (Self, Team & Organisational)
- Participating in, and aligning with the People team to deliver solutions and services to the business.
- Participating in various team activities that foster an innovative, agile and employee centric culture where employees are supported, empowered and valued.
- Participating in various team activities that foster a wellness culture to ensure that the team team mentally, physically and emotionally feels supported.
- Participating in the enablement of a culture of open and transparent communication within the team.
Financial, Reporting & BI
- Ensuring accuracy in data input and relevant reports as applicable to the business.
- Using official data sources to inform administrative outputs.
- Assisting with compiling basic reports for input to broader People requirements.
- Consolidating basic costs or data as required.
Governance & Compliance
- Ensuring compliance with relevant labour relations frameworks and legislation.
- Ensuring compliance to organisational and legislative governance frameworks and standards including the H&S requirements and POPI Act.
- Managing the identification and mitigation of functional team and administrative risks.
Future-Fit
- Participating in the integration and effective flow of work with other service areas and business.
- Identifying opportunities for continuous improvement in administrative and assistant delivery services.
- Suggesting or sharing ideas related to relevant functional technology requirements where required.
Qualifications
- Diploma in Administration or equivalent - (beneficial).
- Grade 12, National Senior Certificate - (essential).
Experience
- +1 year in an HR administrative or HR Assistant role with exposure to various aspects of the HR employee lifecycle – delivering HR administration, HR support and Assistant HR service delivery functions or equivalent role - (essential).
- Experience within the FMCG, retail sector or similar - (preferred).
- SAP
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Job Objectives
- Accurate Invoice Processing: Ensure 100% accuracy in the processing of expense invoices within established timelines to maintain financial integrity.
- Timely Payments: Achieve a 95% on-time payment rate to vendors and suppliers, enhancing vendor relationships and avoiding late fees.
- Discrepancy Resolution: Resolve invoice discrepancies within 48 hours, facilitating efficient communication between departments and vendors.
- Compliance Adherence: Maintain compliance with internal controls and regulatory requirements, conducting periodic audits of expense reports and records.
- Reporting and Analysis: Contribute to monthly financial reporting by compiling and analysing accounts payable data, providing insights for budget management and forecasting.
Qualifications
- Matric (Grade 12) with Accounting as a subject
- Certificate in Accounting/Finance is advantageous
Experience
- Minimum of 2 years of experience in accounts payable or a similar role, with a demonstrated understanding of financial principles and practices.
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Job Objectives
- Develop and perform reporting and analysis on buying data.
- Produce customised and new reports for buyers.
- Draw information from data warehouse system.
- Import into Exce.
- Process data and produce reports - report on key metrics, analysing and interpreting trends and providing actionable insights based on the available analytics data
- Identify problem areas/business needs in buying area.
- Summarise critical issues.
- Prepare info for supplier meetings.
- Advise buyers on range, supplier profitability/performance.
- Discuss reports with buyers.
- Do ad-hoc reports for buyers.
- Develop buying dashboard concepts.
- Support the team in the development of various decision-making processes and/or identifying and optimising opportunities.
- Identify the buyers’ objectives and advise on suitable measurement strategies.
- Benchmark performance and advise on key performance indicators.
- Use methodical performance analysis to influence and support buying decision-making and strategies.
- Source of support to the community using data and analytics.
- Assist in educating stakeholders on the variations and benefits of data analysis and the importance of localised / category-based measurement & performance optimisation.
- Collaborate with other data analyst capabilities in the organisation to participate in communities of good data analytics practice – both in BAU and project activities.
- Collaborate with buying and other teams to enhance reporting and performance measurement.
Qualifications
- Working towards: Bachelor’s Degree in Data Science, Computer Science, Mathematics, Statistics, Information Technology, Information Systems, or a related field.
Experience
- +1 years’ experience in a Data Analyst or similar role, solving business and technology problems through applying data analysis techniques within a fast-paced environment – (essential).
- Experience applying data mining, modelling and mathematical and/or statistical concepts and methodology to support strategic business objectives – (essential).
- Experience in a retail, commercial or IT environment – (highly desired).
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Customer engagement on social media platforms
- Combine team inputs, operational knowledge and department guidelines to ensure the best possible response and resolution is delivered for reputational issues and day-to-day customer complaints.
- Work in conjunction with Customer Relations function to resolve customer complaints and questions.
- Align digital responses with corporate stance and Customer Care Policy to ensure consistency.
- Engage with customers in a professional and meaningful manner to avoid escalations and ensure timely responses to issues and concerns.
- Maintain social service levels as required by company standards.
- Manage digital dashboards and analytics platforms for real-time visibility
Strategic evaluation of reputational risk
- Apply up-to-date knowledge and understanding of social media and online reputation management.
- Analyse and interpret reputational risk faced on social media and make sound decisions to mitigate such risk.
- Display strategic insight into developing trends that pose a risk to corporate reputation.
- Monitor the Online Reputation Management tool (ORM) as well as strategic external pages on a continuous basis.
- Identify trends, threats and opportunities in user generated content and report to relevant parties.
- Identify and execute opportunities to generate positive customer feedback.
- Adhere to reputational risk control measures within the business.
Internal communication & reporting
- Clearly communicate complex issues to senior department management for guidance in handling such matters efficiently and effectively.
- Liaise with internal operational and other stakeholders to gather information about issues raised on the company’s social pages for further discussion with management in order to facilitate swift resolution of customer complaints.
- Final review of reports, written content or responses for serious issues.
- Report daily/weekly on any reputational risk issues.
- Report complaint trends to management so that corrective action can be taken in the business.
- Draft monthly report about social customer interactions, trends and opportunities.
- Strong focus on online corporate reputation management and professional writing and reporting skills
People leadership
- Build and grow an engaged customer centric team.
- Facilitate effective communication to ensure that the best possible responses and risk handling procedures are achieved.
- Coach the team daily on how to handle customer complaints on social media channels and reputational risk matters.
- Ensure effective resource management, including team/roster scheduling, by updating the roster and attendance register daily.
- Manage and update all team documentation and operational guidelines to ensure the team is aligned.
- Check and monitor quality of work produced by staff.
- Ensure team meets performance and service standards, and take responsibility for all disciplinary and performance management processes.
- Responsible for all team information/alerts, including HR requests.
Qualifications
Essential
- Relevant Degree in Communications or equivalent.
Advantageous
- Certification in Customer Experience, Contact Centre Management, or Social Media (e.g., COPC, Hootsuite Academy).
Experience
Essential
- Minimum of 5 years in a contact centre management role, with 2+ years managing social media customer care.
- Proven success managing multichannel service teams and meeting KPIs.
Preferred
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Job Objectives
- Enable team to have rotational, experiential learning exposures
- Manage customer experience and engagement
- Supermarket people leadership, development, management and administration
- Maintaining service levels and operational standards
- Supermarket P&L management and reporting
- Supermarket expense management and control
- Supermarket merchandising, pricing and promotional activity
- Supermarket stock availability, quality, rotation and loss prevention (money and stock)
- Supermarket housekeeping and compliance with health & safety, food safety and supermarket operational company policy and procedures
- Develop comprehensive retail management knowledge to ensure optimal operational standards and highest levels of service excellence
Qualifications
Experience
- Minimum 1 year experience in a retail environment with exposure to the Supermarket systems and procedures
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Job Objectives
- Learn and apply the principles of effective store management.
- Assist in driving sales and profitability while upholding the highest standards of customer service
- Contribute to the recruitment, training and development of team members.
- Support operation initiatives in accordance with the company policies and procedures.
- Participate in inventory management and merchandising strategies to optimize sales.
- Ensure effective housekeeping, Health and Safety.
Qualifications
- Grade 12/Matric
- A diploma/degree in Business Management/HR or related field is advantageous.
Experience
- Previous experience in retail of customer service roles is preferred.
- Proven experience in a managerial role in any retailer
go to method of application »
Job Objectives
- Learn and apply the principles of effective store management.
- Assist in driving sales and profitability while upholding the highest standards of customer service
- Contribute to the recruitment, training and development of team members.
- Support operation initiatives in accordance with the company policies and procedures.
- Participate in inventory management and merchandising strategies to optimize sales.
- Ensure effective housekeeping, Health and Safety.
Qualifications
- Grade 12/Matric
- A diploma/degree in Business Management/HR or related field is advantageous.
Experience
- Previous experience in retail of customer service roles is preferred.
- Proven experience in a managerial role in any retailer
go to method of application »
Job Objectives
- Learn and apply the principles of effective store management.
- Assist in driving sales and profitability while upholding the highest standards of customer service
- Contribute to the recruitment, training and development of team members.
- Support operation initiatives in accordance with the company policies and procedures.
- Participate in inventory management and merchandising strategies to optimize sales.
- Ensure effective housekeeping, Health and Safety.
Qualifications
- Grade 12/Matric
- A diploma/degree in Business Management/HR or related field is advantageous.
Experience
- Previous experience in retail of customer service roles is preferred.
- Proven experience in a managerial role in any retailer
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Job Objectives
- Assist with plant inspections and report any unsafe conditions to the Technical Manager.
- Respond to maintenance requests in a timely and professional manner.
- Ensure that the maintenance area is kept clean and safe at all times.
- Identify and escalate possible risks that will require intervention of the technical manager.
- Driving to collect or deliver items and maintenance equipment, and towing of diesel bowser for
- generator filling.
- Adhere to and comply with company policies, procedures and the Occupational Health and Safety
- Act requirements.
- Attend training, safety programs, and staff meetings.
- Assist in recording of defects, repairs done, and materials used.
- Perform adhoc duties as and when required.
- Attend to after hour’s emergency and be on standby when required.
Qualifications
- Grade 12/Matric – (highly beneficial).
- Technical maintenance, compliance OHS certifications - (beneficial).
Experience
- +1 years’ experience in a Property Maintenance role (or similar) with practical experience in and exposure to: electrical and mechanical technical maintenance including aircon, structural and plumbing maintenance within a shopping centre / office park or complex building environment – (essential).
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Job Objectives
- Accurate Invoice Processing: Ensure all supplier invoices are verified, recorded, and processed accurately and timely to maintain an up-to-date accounts payable ledger.
- Timely Payments: Manage payment schedules to ensure that all trade creditors are paid on time, avoiding late fees and maintaining positive supplier relationships.
- Reconciliation: Conduct regular reconciliations of creditor statements and accounts to identify and resolve discrepancies promptly.
- Documentation and Compliance: Maintain organized records of invoices, payments, and correspondence in compliance with company policies and relevant financial regulations.
- Supplier Communication: Act as a primary point of contact for trade creditors, addressing inquiries and resolving issues related to payments or discrepancies effectively.
- Reporting: Assist in the preparation of accounts payable reports and provide insights on outstanding liabilities to support financial decision-making.
- Process Improvement: Identify opportunities to streamline accounts payable processes for increased efficiency and effectiveness in managing trade creditor relationships.
Qualifications
- Matric (Grade 12) with Accounting as a subject
- Certificate in Accounting/Finance is advangtageous
Experience
- At least one year's experience in a Debtors, Creditors or Recon Clerk role is a plus
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Job Objectives
- Profit Growth
- Product ordering and Layout
- Ranging and Merchandising
- Markdowns, Shrinkage and Administration
- People Management
- Food Safety and Hygiene Management
Qualifications
- Essential Matric
- Desirable Retail Diploma
- Essential: Valid driver's licence
Experience
Essential
- Management experience within a Supermarket environment
- Experience within a similar work environment i.e. Fresh Foods Manager/Fresh Foods Controller/Perishable Manager
- Merchanding experience
- Retail experience
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Job Objectives
End-Users
- Request DFM to create budget for desired equipment
- Procurement of equipment
- Managing and storing IT stock including quarterly stock takes
- Co-ordinating with architects, electricians, and builders to explain IT requirements for the design of the new store and managing the time frames expected.
- Setup of users' equipment and software
- Assist users with installation and support of required applications
- Installation of IT components (e.g., additional RAM, replacing laptop HDD / Keyboard / Screen)
- Setup and configuration of printers
- Ensure Network infrastructure (Wi-Fi and LAN) available
- Managing of IT Cabling (LAN) requirements
- Work at heights
- Pull new network cables
- Terminate new points
- Meet with architects, electricians, and builders to explain IT requirements for design of new buildings
- Escalate unresolved issues to various internal business units as well as 3rd party vendors
- Assisting in the managing of insurance and warranty claims
- Manage of Remedy incidents and requests
- Ensuring SLA (Service Level Agreements) > 96%
Distribution Centers
- Request DFM to create budget for desired equipment
- Procurement of equipment
- Managing and storing IT stock including quarterly stock takes
- Setup of users
- Assist users with installation and support of required applications
- Installation of IT components (e.g., additional RAM, replacing laptop HDD / Keyboard / Screen)
- Setup and configuration of printers
- Ensure Network infrastructure (Wi-Fi and LAN) available
- Managing of IT Cabling (LAN) requirements
- Work at heights
- Pull new network cables
- Terminate new points
- Meet with architects, electricians, and builders to explain IT requirements for design of new buildings
- Escalate unresolved issues to various internal business units as well as 3rd party vendors
- Assisting in the managing of insurance and warranty claims
- Manage of Remedy incidents and requests
- Ensuring SLA > 94%
Boardrooms
- Assist users when connecting
- Escalate unresolved issues to various internal business units as well as 3rd party vendors
- Testing of boardroom equipment
- Assisting in the managing of insurance and warranty claims
Projects / Rollouts
- Request DFM to create budget for desired equipment
- Procurement of equipment
- Managing and storing IT stock
- Meet with architects, electricians, and builders to explain IT requirements for the design of the new store
- Installation, setup, and configuration of Store IT Hardware:
- POS&MM
- Back Office
- Front Office
- Network
- Managing of IT Cabling (LAN) requirements
- Work at heights
- Pull new network cables
- Terminate new points
- Update tracking reports / Provide updates
- Escalate unresolved issues to various internal business units as well as 3rd party vendors
- Assisting in the managing of insurance and warranty claims
Testing / POC
- Assist with the testing of new IT HW
- Provide feedback on findings
- Recommendation of practical solutions
- Managing and storing IT stock
Qualifications
- Grade 12 certificate – (Essential)
- A+ - (Or Equivalent Experience)
- N+ - (Or Equivalent Experience)
Experience
- +2 Years Field Support in the retail environment - (Desirable)
- +2 Years End-User Support - (Desirable)
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Job Objectives
Plan and execute application support activities within assigned business areas
- Provide specialist application support and resolution of multiple software applications / products of varying complexity.
- Work with Analysts, Developers, Programmers and business to identify and resolve medium to high complexity software issues and effectively support end users.
- Review and give specialist technical input to technical design specifications.
- Provide technical support to end users, including support with requests, issues and queries on system functionalities of medium to high complexity.
- Investigate and analyse problems of medium to high complexity in order to establish the root cause.
- Execute development, configuration and upgrading of medium to high complexity system activities, effectively planning and handling all assigned changes within the specified environment.
- Execute multiple software releases and deployments.
- Plan and co-ordinate activities across multiple functional lines, ensuring all assigned tasks are executed on time and within agreed frameworks and standards.
- Provide back-up to team members and senior specialists as required.
- Conduct end user training on more complex applications.
- Participate in functional, regression and performance testing of medium to high complexity applications.
- Assign and co-ordinate tasks for team as required.
Coordinate and ensure timely and effective communication with team, stakeholders and users
- Work closely with team members and team managers to enable quick prioritisation and timely resolution of issues.
- Maintain regular communication with users across business areas, answering questions, updating on system changes, troubleshooting problems, and providing specialist assistance.
- Maintain regular communication with internal and external stakeholders, branch teams and IT operations.
- Coordinate and deliver effective day to day IT operations within the specified area
Handle all relevant support issues
- Keep track of and identify support call trends and communicate these and make recommendations on suitable resolutions to Lead Specialist and relevant stakeholders where applicable.
- Monitor and follow-up all assigned service desk calls according to service level agreements.
- Support and execute client-specific application configurations of medium to high complexity.
- Train and support 1st and 2nd level Service Desk support teams.
- Effectively deliver on own priorities and support with coordination of team priorities as required.
Qualifications
- SDA - Service Desk Analyst Certification - (essential)
- MS SQL fundamentals (Introduction to SQL) Certification - (desired)
- MS SQL - Querying data with Transact Certification - (essential)
- ITIL 4 Bridge Certification - (desired)
- DevOps principles - (desired)
Experience
- +4 years’ experience in a Senior Applications Support specialist or similar role within an IT support team working with multiple applications software and solutions – (essential).
- Demonstrated experience in cloud solutions – (essential).
- Experience of working on projects in both Agile and DevOps – (essential/preferred)
- Change management experience – (essential/preferred)
- Experience in a Retail / Wholesale / Financial Services industry - (desirable)
- Experience in software development and testing - (desirable).
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Job Objectives
- Daily print advertising material co-ordination and management
- Promotional advertising material co-ordination and management
- Ensuring that accurate promotion details are published
- System input management
- Timeline management
Qualifications
Essential:
Desirable:
- Marketing diploma or similar qualification
Experience
Essential:
- 2+ years of printing and advertising experience
Desirable:
- 2+ years of marketing (e.g., retail marketing, shopping center promotions, etc.) and campaign coordination experience (e.g. advertising)
- 2+ years of Experience in FMCG or Retail
Method of Application
Use the link(s) below to apply on company website.
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