Hot Jobs at Smollan

Description

• We’re looking for a Sales Representative to join our dynamic team in Nelspruit. This role is ideal for someone who thrives in a fast-paced FMCG environment, excels at communication, and can deliver operational excellence while driving sales performance.

As a Sales Representative, you will play a key role in:

• Sales & Communication Management – engaging effectively with clients and stakeholders.
• Customer Service Excellence – ensuring exceptional client satisfaction and loyalty.
• Key Account & Technology Management – leveraging tools and systems to optimize sales.
• Promotional Activity – driving brand presence and campaign success.
• Achieving POP Objectives & Sales Targets – consistently meeting and exceeding performance goals.
• Operational Excellence – ensuring efficiency and compliance in daily sales operations.
• Stakeholder Engagement – building and maintaining strong relationships with clients, partners, and internal teams.

This is an exciting opportunity to grow your career while contributing to the success of a leading retail-focused business.

Requirements

• 2–3 years’ sales experience in an FMCG environment at managerial or supervisory level (up to 5 years accepted)
• Diploma or NQF Level 5 qualification
• Valid Code 8 driver’s license and own vehicle (non-negotiable)

Key Skills & Competencies:

• Strong communication skills (verbal & written)
• Problem-solving and analytical ability
• Computer literacy and sound business acumen
• High attention to detail with proactive thinking
• Leadership and people management skills
• Excellent organizing and negotiation abilities
• Sales and persuasion skills with confident decision-making

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Description

• Are you passionate about fostering a positive workplace culture and supporting the growth and development of employees? We're looking for a dynamic individual to join our team as a People Coordinator: L&D!

As a People Coordinator L&D, you will play a pivotal role in various aspects of human resources, including but not limited to:

• Teamwork And Self-Management 
• Timely, Accurate, Relevant Reporting
• Group Training Administration
• Daily Operations
• Communication

Requirements
What are we looking for?

To qualify for this role, you should

• Have 2-3 years' Human Resources experience in retail/FMCG
• HR degree/diploma at NQF level 5
• Good understanding of labour laws
• Have strong ethical standards
• Have outstanding organizational and time-management skills
• Possess good leadership skills
• Have creativity and innovation
• Be a problem-solver
• Good communication skills (written & verbal)

What’s in it for you?

• Competitive benefits package
• Opportunity to work remotely
• A dynamic team culture

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Description

• Manage Promotional Activity|
• Pro-Active Operational Excellence|
• Teamwork and Self-Management|
• People Management |
• Efficient Achievement of Targets|
• Monitor New Innovations|
• Business Insights and Execution|
• Control Expenses|
• Stakeholder Engagement|
• Achieve POP Objectives|

Requirements

• 3-5 years sales experience in FMCG environment at a managerial/ supervisory level
• Relevant Diploma/Degree at NQF level 6 or 7
• Code 8 Driver’s license
• Sales management skills
• Decision making skills
• Communication (verbal & written)
• Analysis & Problem Solving
• Computer literacy
• Business acumen
• Commercial awareness
• Attention to detail
• Pro-active thinking
• Leadership Skills
• Planning & organising
• Negotiation skills

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Description

• Pro-Active Operational Excellence|
• Business Insights and Execution|
• Teamwork and Self-Management|
• Stakeholder Engagement|
• People Management|
• Manage Promotional Activity|
• Achieve POP Objectives|
• Monitor New Innovations|
• Efficient Achievement of Targets|
• Control Expenses|

Requirements

• 2-3 years’ sales experience in FMCG environment at a managerial/ supervisory level
• Relevant Diploma at NQF level 5
• Code 8 Driver’s license
• Communication skills (verbal & written)
• Analysis & problem solving
• Computer literacy
• Business acumen
• Commercial awareness
• Attention to detail
• Pro-active thinking
• Leadership skills
• Planning & organising
• Negotiation skills
• Sales management skills
• Decision making skills

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Job Summary:

• To lead the integration and delivery of operational intelligence and insights capabilities across the business unit, ensuring data-driven decision-making, strategic alignment, and measurable business impact.

Key Responsibilities and Deliverables:

Operational Intelligence Oversight & Execution

• Lead the integration of intelligence activities to ensure cohesive delivery that supports business and client priorities.
• Define and implement the Operational Intelligence strategy for the business unit.
• Align intelligence outputs with business strategic objectives and client/customer goals.
• Support sustainable growth by aligning intelligence outputs with sales and client strategies.
• Ensure commercial sustainability by managing budgets effectively and optimising resource use.
• Identify and mitigate operational and strategic risks.

Process & Systems Design

• Manage the implementation of processes and systems, and monitor efficacy.
• Monitor processes and systems to ensure efficiency and short- and long-term sustainability
• Audit and enhance processes to meet evolving business needs.
• Implement best practices in operational intelligence across the business unit.

Insights Generation & Application

• Integrate operational, client, and customer data into actionable insights.
• Oversee standard and ad-hoc reporting, ensuring alignment to business and client objectives.
• Present insights and performance analysis to stakeholders to drive decision-making.
• Identify new business opportunities through intelligence-led recommendations.

Operational Excellence & Customer Satisfaction

• Monitor performance against SLAs and quality standards.
• Drive operational excellence initiatives to improve delivery and service quality.
• Engage with operational teams to ensure execution excellence at the point of purchase.

Cross-Functional Integration

• Ensure seamless integration of client, channel, and operational intelligence across the business unit and secondary Smollan business units.
• Serve as the key interface with Field Insights and align ways of working with Multi channel service providers
• Serve as the key interface for client Data and Technology teams.

Budget Management

• Draft annual budget and prepare and compile budget reports
• Analyse monthly departmental budgeting and accounting reports and identify and mitigate variances

Effective people leadership and team management

• Set performance standards and time frames
• Monitor performance
• Ensure staff development in terms of required competencies
• Motivate, counsel and coach staff
• Through effective inspirational and practical leadership, facilitate the creation of accountable, full-service teams who understand and strive to meet the needs of all client, customer and group objectives
• Create and encourage a culture focusing on delivery of objectives
• Continually inspire, motivate and develop people to understand what is expected of them (co-create a team / organisational culture of high accountability)
• Take full responsibility for performance of all direct reports, motivating and managing them in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management 

Requirements
Minimum Qualifications:                          

• Bachelor’s degree in Business Analytics, Data Science, Statistics, or a related field

Minimum Experience:                               

• 8-10 years’ experience in business intelligence, analytics, or operational intelligence, preferably within FMCG or a complex multi-client environment.
• Proven track record of leading cross-functional intelligence teams and delivering actionable insights to senior leadership.
• Experience in COGNOS advantageous

Knowledge, Skills & Abilities:                  

• Analytical and problem-solving skills, with the ability to integrate diverse data sources into coherent insights
• Project management skills
• Business Acumen
• Communication (written & verbal), presentation and storytelling skills

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Description
Effective administration

• Classify all calls into the correct category of Salesforce Capture all the data relevant to each complaint on relevant systems: Batch details Complaint description Personal details Maintain record of all correspondence between the relevant stakeholders Record resolution of the complaint/query .
• Resolving customer complaints/queries received via different channels.
• Overseeing the customer service process.
• Supporting Management in complying to policies and procedures by providing feedback.
• Conducting quality assurance surveys with customers and providing feedback to the Management.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for the team.
• Excellent interpersonal, written and oral communication skills.
• Ability to work in teams.
• Computer skills.
• Engaged in handling calls from different business units (Internal & External).
• Provide World Class Customer Service.
• End to Transaction of Reports.
• Need to maintain Accuracy in Reports.
• Ability to work effectively in a team environment Pleasant, professional, and courteous personality skills.
• Excellent verbal and written communication skills.
• Providing Voice support to Internal and External End Users. The job will require you to handle inbound and outbound calls/emails.
• Perform problem cause analysis.
• Resolve customer queries and achieve customer delight.
• Ability to Identify Opportunity and Implement Process Improvements.

Market Specific needs MENAT

• Track and ensure that all complaints logged for MENAT are resolved correctly
• Resolution must include replacement of product as per procedure on product replacement.
• Records and data must provide proof of compensation with complete traceability to support the business.
• Ensure compliance with the Protection of personal information at all times.
• Support training and guidance to sales teams and distributors in MENAT to facilitate the product replacement.
• Support the development of the process for product replacement that is efficient and effective for the consumer.
• Tracking the replacement of product to consumers in MENAT Market
• Follow up with the relevant manufacturing plant for investigations on all complaints logged in the MENAT region.
• High priority complaints must have investigations provided within 48hrs
• Escalate all complaints to Quality lead & Smollan manager where there are sensitive contacts / irate consumers which pose a risk to the brand and business
• Report weekly on all the above requirements creating clear visibility on case management across the business

Market Specific needs SSA

• Follow up with local consumer affairs team on all sensitive complaints
• Follow up on the closure of all Claims related to complaints
• Run the surveys for consumer affairs agent performance monthly
• Ensure compliance to the SSOP on Complaint handling for MENAT SSA
• Verifying the unknown complaint reports, and data integrity of the Contacts captured daily.
• Support the correct allocation of complaints with the teams as per relevant subject description codes
• Follow up with Consumer affairs agents on all foreign material complaints or complaints where plants request the sample for availability of samples when logged

Requirements

• Call centre experience preferable/ Customer service experience/Administrative experience or high learning potential (Training provided)
• Matric
• Sound administrative skills
• Excellent telephone manner
• Customer service orientation
• Listening skills
• Excellence orientation
• Conflict handling
• Brand building
• Attention to detail
• Personal development
• Ability to handle stress