Hot Jobs at Standard Bank Group

Job Description

• To deliver a quality service and manage service gaps realised by clients as they engage through the bank's various touchpoints. To deliver planned and proactive client engagements driven through holistic client reviews focused on achieving contextual client outcomes.
• Deepen bank-client relationships primarily focused on providing cross-pillar solutions for clients, working with the supporting product specialists to ensure holistic engagement and guidance for financial decisioning by clients.

Qualifications

• FAIS aligned Degree in Business Commerce (NQF7 or higher)

Experience Required:

• Proven sales track record with 5 -7 years of experience in Personal and Private Banking, demonstrating success in client acquisition, portfolio growth, and revenue generation.
• Strong expertise in financial analysis, risk assessment, and investment products, with in-depth knowledge of banking regulations, compliance, and market trends.
• Excellent customer relationship management skills, coupled with proficiency in banking systems, outstanding communication, and the ability to thrive in a fast-paced team environment.

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Job Description

• The Process Analyst is responsible for analyzing, mapping, and optimizing processes within Business Operations for a country or business line to improve efficiency, reduce costs, and enhance customer experience.
• The role involves collaborating with various stakeholders to identify gaps, recommend improvements, and ensure processes are aligned with operational excellence standards and regulatory requirements.

Qualifications

• BCom, BSc, BEng 

Experience Required

• 3-4 years experience in process analysis, process improvement, or business analysis within a banking or financial services environment.
• Experience in using process mapping and analysis tools (e.g., BPMN, Aris, Visio, Lean Six Sigma).
• Experience in working with cross-functional teams and managing stakeholder relationships.
• Knowledge of retail banking products, operations, and regulatory requirements in the financial sector.
• 1-2 years knowledge of banking operations, regulatory requirements, and industry best practices in process management and optimization.
• Intelligent Automation

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Job Description

• To complete high quality reviews from planning to reporting and contribute to the global implementation of the Group Compliance Monitoring methodology and processes to ensure the Standard Bank Group and all legal entities are conducting business in accordance with relevant regulations, applicable codes of conduct and within best business practice and drive the development and implementation of a combined assurance approach across all Compliance Assurance Functions.

Qualifications

• Type of Qualification: First Degree
• Field of Study: Audit 

Experience Required

• Compliance Risk Management

3-4 years

• Experience in compliance monitoring, auditing or risk management within a financial services organisation or one of the big four auditing forms. Experience in leading a team of Risk and Compliance specialist and working with business unit Heads to deliver on risk mitigation

3-4 years

• Overall experience in the Retail and Business Banking sector with an understanding of the how the business and products are structures and operate

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Job Description

• To provide transactional support to the Banker in Enterprise Direct, in servicing customers, attending to basic customer queries and providing credit administration support.

Qualifications

• Type of Qualification: Diploma required
• Field of Study: Generic Management

Experience Required
Enterprise Direct Propositions

• Business & Commercial Banking
• 5-7 years
• Experience in customer service and business acumen. Knowledge of credit principles, branch banking processes, procedures, policies and bank products and services.

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Job Description

• To provide transactional support to the Banker in Enterprise Direct, in servicing customers, attending to basic customer queries and providing credit administration support.

Qualifications

• Type of Qualification: Diploma required
• Field of Study: Generic Management

Experience Required
Enterprise Direct Propositions

• Business & Commercial Banking
• 5-7 years
• Experience in customer service and business acumen. Knowledge of credit principles, branch banking processes, procedures, policies and bank products and services.

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Job Description

• To lead the Tax Accounting, Reporting and Analysis Function in providing comprehensive tax accounting, tax reporting and analysis service for the Standard Trust Limited which includes the monitoring and evaluating the group's effective tax rate and provisioning to ensure that the required tax and IFRS requirements and disclosures are adhered to by the Standard Trust Limited in all reports including the annual report, investor booklet and internal reporting.

Qualifications

• Completed Matric 
• Post Graduate Degree Finance and Accounting
• Masters Degree Finance and Accounting

Experience

• 10 - 13 years
• The role requires an individual with a deep level of experience in Finance and Accounting but more specifically Tax Accounting and Deferred Tax as these are critical requirements for the role.

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Job Description

• To provide Integration application support, working as part of a team to support the production and non-production areas within the IT environment. Focus on support for multiple integration applications in the Private Banking area. 
• To support the Group Infrastructure and Operations practice in driving flow and maintaining cadence of release within the larger organisation by ensuring teams apply the Agile values and principles. He/she also provides valuable information across the practice to efficiently use resources and execute standards whilst delivering on business outcomes.

Qualifications

• Type of Qualification: First Degree
• Field of Study: Information Technology

Experience Required
Technology Operations / Infrastructure Production

• Technology
• 8-10 years
• Quality checks the incidents raised for Integration Level 2 Support. Provision of user support in order to achieve 100% service availability in line with it business needs.
• Correctly diagnoses, resolves, documents and escalates system incidents through to resolution
• Run Critsits sessions for major outages on behalf of Integration team.
• Performs event management by monitoring dashboards and system environments. Monitoring of key systems to ensure proactive availability of applications to customers.
• Checking of various log files to ensure continued processing, and proactive error handling.
• Effectively communicate to clients, peers, and management any system issues that affect the quality or reliability of supported systems.
• Trend analysis to identify hot spots (Daily , weekly , monthly, year on year)
• Daily Incident and SLA reporting
• As a subject matter expert (SME) mentor junior staff, recommend and implement fixes and patches as recommended by vendor.

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Job Description

• To direct quality of service for Business Line, Corporate Function IT across Country,shared execution.To provide insights, remediation based on assimilation of complex cross functional, multi-geography information.
• To provide strategic input into CIO decisions by integrating views of preventative actions, service trends, remediation in Group, Countries. Mature Business Service Management capability in Countries.Provide local vendors with strategic direction, periodic 3rd party service reviews.

Qualifications

• a degree in Information studies or information Technology.

Experience Required:

• 8-10 years experience in good knowledge of domain appropriate technology strategies. Proven application of service management processes and frameworks
• 8-10 years experience in knowledge of domain operations, and understanding of ecosystems and suppliers and broad technical knowledge of the technology, solutions and service catalogue consumed by countries.
• More than 10 years experience in leading service management processes for large and diverse portfolio's. Proven knowledge and application of ITSM practices.

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Job Description

• We are seeking a dedicated and customer-oriented individual to join our team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and ensuring their needs are met efficiently and professionally.
• Warmly greet and assist customers as they enter the branch, creating a positive first impression
• Identify and assess customer needs through active listening and questioning
• Record and monitor customer inquiries, ensuring accurate documentation
• Efficiently allocate customers to appropriate departments or specialists for further assistance
• Provide basic information and guidance on bank products and services
• Handle and resolve simple customer queries independently
• Maintain a high level of integrity and adhere to ethical standards in all interactions
• Collaborate with other team members to ensure smooth customer flow within the branch
• Stay updated on bank policies, procedures, and product offerings to provide accurate information
• Contribute to maintaining a clean and welcoming branch environment

Qualifications

• National Certificate (NQF5) or equivalent qualification

Experience

• 1-2 years of branch banking experience, focusing on customer service
• Excellent communication and interpersonal skills
• Proficiency in computer systems, including banking software
• Strong problem-solving abilities and attention to detail
• Customer-centric mindset with ability to work in a fast-paced environment
• Basic knowledge of banking products and services (preferred)
• Fluency in English and other local languages (advantageous)

go to method of application »

Job Description

• We are seeking a dedicated and customer-oriented individual to join our team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and ensuring their needs are met efficiently and professionally.
• Warmly greet and assist customers as they enter the branch, creating a positive first impression
• Identify and assess customer needs through active listening and questioning
• Record and monitor customer inquiries, ensuring accurate documentation
• Efficiently allocate customers to appropriate departments or specialists for further assistance
• Provide basic information and guidance on bank products and services
• Handle and resolve simple customer queries independently
• Maintain a high level of integrity and adhere to ethical standards in all interactions
• Collaborate with other team members to ensure smooth customer flow within the branch
• Stay updated on bank policies, procedures, and product offerings to provide accurate information
• Contribute to maintaining a clean and welcoming branch environment

Qualifications

• National Certificate (NQF5) or equivalent qualification

Experience

• 1-2 years of branch banking experience, focusing on customer service
• Excellent communication and interpersonal skills
• Proficiency in computer systems, including banking software
• Strong problem-solving abilities and attention to detail
• Customer-centric mindset with ability to work in a fast-paced environment
• Basic knowledge of banking products and services (preferred)
• Fluency in English and other local languages (advantageous)