Hot Jobs at Syntech

• We are looking for a Front of House Administrator who will be the welcoming face of Syntech. The purpose of this position is to manage the telephone, reception area, assist customers as well as provide administrative support to the Accounts department.

Minimum Requirements    

• At least 3 years’ experience as a receptionist or similar role which included administrative functions
• Matric with a good understanding of accounting principles and functions (N4/N5 Accounting an advantage to provide scope for future expansion of the role)
• The ability to multi-task and work well under pressure
• Good written and verbal communication skills
• The ability to handle confidential information
• The ability to maintain a tidy and organised workspace
• Punctual with strong time management skills
• Ability to work independently, but also as part of a team
• Friendly with a pleasant demeanour

Duties and Responsibilities    
Presentation and Call management

• Keep workstation and surrounding areas neat and assist colleagues during break times.
• Present yourself in a professional and friendly manner towards staff and customers
• Answer calls in a professional manner
• Take detailed and accurate messages where applicable
• Transfer calls to the appropriate person / department
• Respond to general customer queries and enquiries where possible

Accounts functions

• Draw missing POD reports from Autopilot (Inhouse system)
• Scan signed invoices into Autopilot. Sort and file signed invoices
• Track missing PODs for CPT and JHB branch - liaising with couriers
• Receive / sign for parcels
• Booking of courier collections, track and follow up on client parcels
• Requesting approval and enter supplier courier expenses on FINCON (Accounting Package)
• Collect drivers’ petrol slips and complete monthly recon
• Other ad hoc tasks delegated from time to time

Admin Functions

• Capture staff time and attendance
• Capture and file staff leave applications

Deadline:13th September,2025

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Job Advert Summary    

• We are seeking a driven and detail-oriented B2C Account Manager to oversee and grow our presence on major consumer-facing eCommerce marketplaces, including Takealot, Makro, Amazon, and more. This hybrid role blends sales support, operational execution, and strategic catalogue management to ensure our product offerings are optimally positioned and performing across platforms.
• You will play a key role in driving revenue, ensuring operational compliance, and improving customer experience through proactive management of listings, pricing, stock, and performance metrics.

Minimum Requirements    
Experience:

• Matric certificate (essential)
• 1–2 years' experience in eCommerce, retail distribution or CE/IT account management, sales or a closely related field.
• Experience with South African eCommerce marketplaces and merchant dashboards is highly advantageous.

Skills & Competencies:

• Strong attention to detail and process-oriented mindset.
• Good understanding of basic sales principles, commercial logic, and pricing strategy.
• Excellent verbal and written communication skills, with the ability to manage multiple internal and external stakeholders.
• Solid proficiency in MS Office, particularly Excel; experience with data/BI tools is a plus.
• Analytical thinking with a comfort working with data, reporting, and inventory balancing.
• Ability to follow and improve SOPs with a proactive, problem-solving approach.
• Personal Attributes:
• Self-motivated, organised, and dependable.
• Eager to learn, adaptable, and responsive to a fast-paced retail environment.
• Team player with a collaborative and positive mindset.
• Able to take initiative and thrive under minimal supervision.

Duties and Responsibilities    

• Marketplace Catalogue & Content Management: Upload, manage, and maintain a curated product catalogue in line with retailer-specific pricing strategies and SEO best practices. Perform regular audits to ensure listing accuracy, relevancy, and compliance.
• Order & Fulfilment Management: Monitor and process orders end-to-end, ensuring adherence to strict SLAs and a high standard of customer service. Liaise closely with logistics teams to resolve fulfilment issues and maintain consistent delivery standards.
• Financial Oversight & Stock Coordination: Manage key financial metrics such as costings, margin control, and contribution fees. Balance stock levels and allocation in line with demand planning, platform trends, and fiscal targets.
• Logistical Support: Work closely with Logistics teams to ensure smooth fulfilment; managing expectations, troubleshoot issues, etc.
• SOP Compliance & Process Improvement: Adhere to internal and external SOPs, while continuously identifying areas for operational improvement and efficiency. Assist in documentation and optimisation of workflows.
• Performance Tracking & Reporting: Generate and analyse key reports on listing health, catalogue coverage, pricing compliance, and account performance. Present insights and escalate concerns or opportunities as necessary.
• Customer Experience Support: Enhance product listings with strategic content updates (images, descriptions, A+ content), in line with brand and retailer requirements. Ensure the digital shelf reflects high-quality, conversion-focused content.
• Promotions & Admin Support: Assist with setup and management of promotional campaigns, inventory planning, and general eCommerce administration tasks.
• Sales & Target Achievement: Drive revenue performance across marketplaces by executing pricing, promotional, and sales strategies. Proactively work towards meeting and exceeding sales targets and budget objectives for assigned accounts. Identify growth opportunities and implement initiatives to improve marketplace sales performance.

Deadline:4th September,2025

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Job Advert Summary    

• As Internal Sales, you are responsible for providing support to the JHB sales team and/or relevant Account Manager to ensure smooth and efficient sales operations. Your primary role is to assist the sales team and/or relevant Account Manager with administrative tasks such as data entry, record-keeping, order processing, quoting customers, resolving issues, and maintaining the best levels of customer service in our industry. To be successful in this role, you should have excellent organisational and communication skills, as well as an uncanny attention to detail. You should also be proficient in the use of various software applications, such as Microsoft Office and Fincon (advantageous), and have fantastic communication and email etiquette. Additionally, you should have a customer-centric mindset and be able to work well, both independently and as part of a team. Working towards a shared target with your external, taking ownership of your combined sales cycle, and proactively seeking opportunities within your team’s customer base and closing sales will ensure that you contribute towards the team’s sales success. This position will primarily support the Independent Retail Team, driving initiatives to enhance partner engagement and business growth. Prior experience in retail or retail account management is a plus.

Minimum Requirements    

• Completion of Matric or National Senior Certificate – Tertiary qualification a benefit
• Trustworthy and dependable
• Punctual and willing to do what is necessary to meet deadlines
• Ability to take initiative and manage own time effectively
• Strong attention to detail
• Sense of urgency and a strong work ethic
• Very good communication skills (verbal and writing)
• Able to communicate at different organisational different levels within Syntech and our customers with professionalism
• Strong knowledge of Microsoft Word, Microsoft Excel, and Microsoft Outlook recommended
• Knowledge of Office 365 applications
• Work well and remain calm under pressure
• Excellent organisational, communication, and problem-solving skills
• Ability to work independently and as part of a team
• Positive attitude and willingness to learn
• Being able to prioritise and focus on important and urgent tasks first

Duties and Responsibilities    
Relationship Management:

• Develop and maintain positive relationships with customers and internal stakeholders.
• Proactively communicate with customers regarding order status, delivery schedules, and other relevant information
• Collaborate with other departments to ensure a seamless customer experience.
• Identify opportunities for process improvements and share feedback with the sales team and other relevant departments.

Professional Development:

• Take responsibility for your continued development of product knowledge using the training resources made available to you. (Syntech Website, Udemy and Product Training Sessions)

Performance Metrics:

• Timeliness and accuracy of invoicing
• Attendance and punctuality
• Adherence to company policies and procedures
• Error Log Sheet
• Target tracking
• Relevant daily sales metrics such as number of quotes, sales orders, invoices, calls made, GP target, etc.

Deadline:10th September,2025