Hot Jobs at Telesure Investment Holdings (TIH)

Job Purpose

• Manage and sustain the successful end-to-end planning, implementation and delivery of TIH transformation: Enterprise and Supplier Development Programme. Demonstrate the impact and benefit of programmes.

Responsibilities

• Project Management
• Deliver small-scale or medium-scale projects while working within an established program management plan. Develop a detailed project plan to monitor and track progress of transformation programmes. Coordinate internal resources and third parties/vendors for the flawless execution of programmes. Ensure that programme outcomes are delivered on-time, within scope and within budget.
• Project and Program Deliverables
• Carry out research, workshops, and other activities to support the specification and agreement of project deliverables. Assist in the definition of programme scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Business Process Mapping
• Maintain an agreed set of artifacts and lead business process mapping and efficiency work, including methodology and approach, workshop facilitation, and maintenance of appropriate business process and enterprise-wide requirements, to support the wider change agenda. Develop process maps for various transformation programmes.
• Risk Management & Analysis
• Gather, monitor and analyse risk data and recommend further investigation. Involves using established risk management models, systems and protocols and working under direction. Perform risk management to minimise potential risks.
• Project and Program Stakeholder Engagement
• Deliver stakeholder engagement activities to support development of effective project working relationships and to identify and respond to stakeholder needs and concerns. Establish and manage the relationship with the clients and all stakeholders.
• Internal Communications
• Execute a communications plan within established internal communication systems and procedures.
• Project and Program Realisation of Business Benefits
• Carry out baseline assessment and post-implementation analyses to contribute to the measurement and tracking of business benefits. Track programmes performance, specifically to analyse the successful completion of short and long-term goals using appropriate tools and techniques.
• Project and Program Planning
• Carry out delegated activities to support the production of workstream and project plans that identify and organise all the activities needed to deliver project objectives and that comply with the organisation's project management framework. Create and maintain comprehensive programme documentation.
• Learning and Development Program Delivery
• Deliver training sessions or short courses, engaging, advising, and guiding learners and evaluating the achievement of intended learning outcomes.
• Deliver face to face sessions, virtual sessions or short
• courses and create context and conversation that allows
• learners to engage based on the topic. Be aware of others' reactions and understanding as to why they react as they do. Assess and adapt the learning method to suit the learners needs and ability to understand the content while still ensuring the integrity of the learning and programmes key outcomes. Provide feedback based on participant’s activity, ability to learn and understand the theory and ability to apply the learning in a workplace environment.
• Learning and Development Program Design
• Design learning sessions to meet the requirements of a specified curriculum or to fill gaps in existing programs; develop and maintain relevant content and high-quality training resources to ensure high levels of learner engagement and achievement of learning outcomes.
• Understand and is able to implement a variety of facilitation techniques and methods to ensure learning is delivered in the most appropriate manner to suit the learners needs as well as ensuring the learning environment is maintained.
• Able to assess the methodology / technique / facilitation
• used and the relevance and impact it is having within the
• learning environment, is able to adjust the method used to ensure the learning is being delivered in the most effective and efficient manner for the learners to understand.
• Document Management
• Create and ensure compliance with a company wide document management system.
• Ensure full annual documentation of learner programmes are captured and stored in line with company and audit requirements. Ensure registration of learners are captured and stored in line with service level agreements and regulatory requirements.
• Business Requirements Identification
• Use available business relevant information to drive the
• learning within the classroom. Understand the current
• challenges facing business as well as the key objectives and strategies that TIH and the specific BU wants to achieve.

Education

• Undergraduate Degree (Essential); 3 year Business related Degree (Advantageous); Honours Degree (Advantageous)  (Required)

Experience

• 2 - 4 years working experience in project / programme management (Essential)

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Job Purpose

• Inbound or outbound policy sales, based on leads and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and propose customer solutions. Needs a solid knowledge of products, their characteristics, and market as well as focus on growth of  the brand.

Responsibilities

• Customer Relationships Development
• Make calls by telephone to allocated customers to develop new relationships or either as a first point of contact.
• Customer Needs Clarification
• Set clear objectives for each sales call or meeting; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.
• Sell Customer Propositions
• Identify the products or services that best meet the customer's needs, use personal expertise to propose quantities within standard operating systems, policies and procedures. Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.
• Operational Compliance
• Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
• Customer Relationship Management (CRM) Data
• Schedule callback and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.
• Performance Management
• Prioritise own workflow and ensure work is completed to the required standards of quality and timeliness; use performance management systems to improve personal performance to meet SLA.
• Personal Capability Building
• Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment
• Sales Opportunities Creation
• Identify potential customers by obtaining information, referrals, and recommendations from existing customers.

Education

• School Grade 12  (Required)

Experience

• 2-3 year telephonic sales experience (Essential); Experience in Financial Services Industry (Advantageous).
   

go to method of application »

Job Purpose

• Inbound or outbound policy sales, based on leads and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and propose customer solutions. Needs a solid knowledge of products, their characteristics, and market as well as focus on growth of  the brand.

Responsibilities

• Customer Relationships Development
• Make calls by telephone to allocated customers to develop new relationships or as a first point of contact.
• Customer Needs Clarification
• Interview the customer, following a complex multi-level sales script, to clarify the customer's requirements. Or assist in conducting interviews with potential customers to collect client requirements making detailed notes. 
• Set clear objectives for each sales call; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.
• Sell Customer Propositions
• Identify the products or services that best meet the customer's stated needs, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale. Use personal expertise to propose quantities within standard operating systems, policies and procedures. Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.
• Operational Compliance
• Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
• Customer Relationship Management (CRM) Data
• Schedule call back and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organisation has quality data to enable effective customer retention and business development activities.
• Performance Management
• Prioritise own workflow and ensure work is completed to the required standards of productivity, quality, and timeliness; use performance management systems to improve personal performance to meet SLA.
• Personal Capability Building
• Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment.
• Sales Opportunities Creation
• Identify potential customers by obtaining information, referrals, and recommendations from existing customers.

Education

• General Education Matric

Experience

• 2-3 year telephonic sales experience (Essential); Experience in Financial Services Industry (Advantageous).

go to method of application »

Job Purpose

• Inbound or outbound policy sales, based on leads and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and propose customer solutions. Needs a solid knowledge of products, their characteristics, and market as well as focus on growth of  the brand.

Responsibilities

• Customer Relationships Development
• Make calls by telephone to allocated customers to develop new relationships or as a first point of contact.
• Customer Needs Clarification
• Interview the customer, following a complex multi-level sales script, to clarify the customer's requirements. Or assist in conducting interviews with potential customers to collect client requirements making detailed notes. 
• Set clear objectives for each sales call; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.
• Sell Customer Propositions
• Identify the products or services that best meet the customer's stated needs, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale. Use personal expertise to propose quantities within standard operating systems, policies and procedures. Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.
• Operational Compliance
• Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
• Customer Relationship Management (CRM) Data
• Schedule call back and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organisation has quality data to enable effective customer retention and business development activities.
• Performance Management
• Prioritise own workflow and ensure work is completed to the required standards of productivity, quality, and timeliness; use performance management systems to improve personal performance to meet SLA.
• Personal Capability Building
• Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment.
• Sales Opportunities Creation
• Identify potential customers by obtaining information, referrals, and recommendations from existing customers.

Experience

• 2-3 year telephonic sales experience (Essential); Experience in Financial Services Industry (Advantageous).

go to method of application »

Job Purpose

• Obtain and capture information from insured or designated persons for purpose of settling claim with insurance carrier. To assist with administrative amendments, provide information and insights on policies, additional benefits and up-sell products to the customer.

Responsibilities

• Customer Management (External and Internal)
• Help manage customers by carrying out standard activities and provide solutions for first call resolution and completion of customer request and executed according to the required standard.
• Customer Needs & Analysis
• Ask questions and probe for clarity to gathers relevant information to assist in resolving customer request.
• Up-sell Customer Propositions
• Identify the products or services that best meet the customer's stated needs, explain the selection to the customer, and influence the customer to make a purchase.
• Correspondence
• Respond to routine requests using telephonic conversation or emails and to more unusual requests by editing templates to create customized responses (internal and external).
• Operational Compliance
• Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
• Identify and report potential risks or inadequate controls related to compliance or operational risks
• Champion a culture of risk and compliance across the division
• Maintain awareness, understanding and compliance with Company policies and procedures, including the on-time completion of mandatory training.
• Administration
• Update policy information e.g change of address, change policy holder details, banking details and attend to the customer request on a range of policy related issues. Provide best practice support to customers on the administration process requirements and other departmental systems, in line with claims policy, rules and SLAs.
• Personal Capability Building
• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
• Work Scheduling and Operational Compliance
• Work according to an assigned schedule. Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.

Education

• Grade 12 or SAQA Accredited Equivalent (essential)

Experience

• 1 - 3 years work experience (Essential).
   

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Job Purpose

• To partner with operational heads, to ensure that financial information is reported in line with IFRS standards, company policy and business requirements. Provide commercial and financial oversight in supporting the operational heads, while monitoring performance to approved budgets. Maintain appropriate communication channels between finance and business

Responsibilities

• Financial Management & Control
• Work within established systems to deliver prescribed outcomes for a designated area of financial control. Able to monitor and control expenditure.  Able to interpret the impact of unusual figures identified by analytical review.  Able to prepare budgets and forecasts in cooperation with senior managers.
• Data Collection & Analysis
• Anomalies are identified and then investigated together with financial accountants to ensure processing is
• complete and accurate. If the investigation does not yield
• satisfactory results, the management accountant proceeds to investigate the source of data Analyse financial
• data, extracts and define relevant information. Interpret data for the purpose of determining past financial
• performance and forecast preparation by business unit and consolidation into personal lines.
• Cost Accounting
• Conduct complex analyses of costs for a significant part of the business to identify variances, suggest efficiencies, and increase profitability. Perform ratio analysis as well as the interpretation of variances eg. surplus ratio, claims ratio, expenses ratio, and other cost accounting metrics.
• Budgeting & Costing
• Deliver a budget for an area of the organisation or conduct complex analyses on budget progress in other areas of the organisation. Running staff lists to ensure each business unit / cost centres have the correct allocation. Budget system management. Assist heads with population of templates.
• Liaise between key stakeholders in order to ensure that the budget is accurate and follows logic.
• Provide instruction and answer questions relating to budget procedures. Identifies budget issues, provide alternative solutions, and resolve problems.
• Manage the various budget iterations between heads and exco expectations.
• Operational Compliance
• Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
• Insights and Reporting
• Prepare and coordinate the completion of various financial reports.
• Personal Capability Building
• Keep abreast of laws and regulations that apply to this particular function or field of professional expertise, maintain up to date compliance.

Education

• Bachelor of Commerce, CIMA Qualification (Advantageous)

Experience

• Minimum 2 years’ Financial Management Accounting experience; 2 years’ Financial Services background (Advantageous).

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Job Purpose

• Prepare, examine and analyse accounting records, financial statements and other financial reports to assess accuracy, completeness and conformance to reporting and procedural standards.

Responsibilities

• Financial Management and control
• Prepare monthly and annual financial statements for management and auditing purposes. Ensure effective daily cash management of the company. Record asset transactions in respect of additions, disposals and transfers on a daily basis to ensure that transactions are allocated accurately in terms of amounts, VAT, description and account.
• Financial Accounting Skills
• Use full understanding of accruals accounting and the impact of entries on profit and loss account, the balance sheet and the cash flow statement. Compile complete, accurate and timely accounting records on a monthly basis. Prepare month end file with reconciliations and documentation to support the trial balance.
• Financial Policies, Guidelines, and Protocols
• Assist with the delivery of financial policies, guidelines, and protocols to ensure the company complies with regulations and good financial practice.
• Operational Compliance
• Develop knowledge and understanding of the organisation's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorisation from a supervisor or manager for any exceptions from mandatory procedure.
• Data Collection & Analysis
• Draw conclusions and assess impact from analysis and interpretation of financial data. Interpret the impact of unusual figures identified by analytical review.
• Document Preparation
• Prepare monthly and annual financial statements for management and auditing purposes. Prepare and submit monthly, quarterly and annual statutory returns.
• Reporting
• Extract and combine data to generate standard reports.
• Customer Management
• Establish and maintain professional relationships with internal  and external Auditors and business partners on a daily basis. Provide accurate information and respond and resolve enquiries to a satisfactory outcome.
• Data Management
• Generate monthly depreciation journal on the financial system. Record financial transactions on a daily basis into the applicable business systems to ensure the accuracy and completeness of information.
• Improvement / Innovation
• Implement improvements and provide feedback on them. Use change management systems and protocols to provide routine supportive services.
• Leadership and Direction
• Supervise a team performing routine work.

Education

• B.com degree (Financial accounting) or equivalent CA(SA) undergraduate qualification at a SAICA accredited university. Completed Honours degree (CA) (Essential)

Experience

• Completed articles experience essential  
• 3 years post articles work experience in the Financial services industry (desirable )
• (Over 3 years to 6 years). Experience of general supervision of more junior colleagues (7 to 12 months)
   

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Job Purpose

• Lead and manage the end-to-end People/HR agenda within a business area by aligning the people and business agenda to ensure business objectives are met that contribute to the delivery of the overall company strategy. This is achieved through the introduction and implementation of programmes, tools, policies and frameworks developed in the Centres of Expertise that support the achievement of the agreed people, customer and growth results.  Monitor (through SLA’s, HR metrics) and support HR services delivered via the People Enablement delivery team.

Responsibilities

• Business Planning
• Develop and propose annual business plans for a given area or department and ensure alignment with strategy. Recommend financial and headcount budgets; propose HR related business targets (e.g., key performance indicators); and schedule key activities/projects, ensuring integration with other elements of the organisation.
• HR Data Analytics and Insights
• Monitor, analyse and report on key Human Capital Enablers such as HR Management, Reporting and Analytics; Governance, SLA's and HR Metrics to optimize the Human Capital of the organisation.
• Analyse and investigate business/people issues and trends within the business unit and recommend interventions in collaboration with COE to create HR insights that enable the diagnosis of business issues, enhancement of employee engagement, and/or improvement of business performance.
• Stakeholder Engagement
• Be a "Broker" of service between specialized internal groups (e.g remuneration) and the business.
• Act as a consultant on issues related to strategy execution and change, talent management, employee engagement, performance management, employee relations. Provide feedback to Centres of Expertise about HR solution effectiveness. Collaborate with Centres of Expertise to create innovative solutions.
• Focus on consultative support and HR solution delivery to senior line management.
• Support all HR products, services, process implementation including any required changes and ensure client buy-in through influencing (context, rationale).
• Leadership and Direction
• Communicate the actions needed to implement the function's strategy and business plan within the team; explain the relationship to the broader organisation's mission, vision and values; motivate people to commit to these and to doing extraordinary things to achieve local business goals.
• Policy Development & Implementation
• Develop procedures and interpret and apply policy for area of expertise to achieve specified outputs, or advise the wider business on application of policy, then monitor implementation of those procedures within the organisation.
• Work with the business unit to translate business needs into HR requirements and employee experience.
• Information and Business Advice
• Provide specialist guidance to senior managers at the business unit or regional level to enable the implementation of policy, projects, and change initiatives.
• Drive effective execution of HR policies and processes in their business.
• Change Management
• Manage and support the development and/or delivery of an organisational change management initiative for a substantial department/area.
• Organisational Capability Building
• Identify the organisational capabilities gaps required to execute the business strategy within the context of the capability mapping on an ongoing basis.
• Responsible for implementing initiatives at the business unit level and may support the design of specialized or customised training, communications and talent management.
• Support the development of leadership and manage talent pipeline in business unit.
• Coach and educate the line managers in people management.
• Coach and develop HRC's.
• Regulatory & Compliance Management
• Draft HR frameworks within an area of expertise to meet business needs, ensuring compliance with specified design principles, internal policies, and external legal requirements.
• Investigate all kinds of incidents and reports, and provide expert advice to more senior colleagues. Minimize risk exposures and ensure adherence with regulatory standards by working with all internal functions to make sure compliance programs are properly implemented.
• Personal Capability Building
• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Education

• Recognised 3 year Degree / Diploma in HR Management or Industrial Psychology (Essential); Post Graduate Degree in HR Management or Industrial Psychology or any other relevant qualification (Advantageous)  (Required)

Experience

• 4 or more years experience in the following:
• Strategic Human Resources Management / HR Organisation Capability management / Change Management / Talent Management (Recruitment, Development and Retention) / Performance & Reward / Human Capital Planning / ER, IR and Wellness (Essential);
• Experience in Project Management and HRMS (i-manage – Oracle, SAP, VIP etc) (Advantageous). 2 or more years supervising and directing people and other resources to achieve specific end results within limited timeframes (Essential)

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Job Purpose

• Develop, create, and modify general computer applications software or specialised utility programs. Analyse user needs and develop software solutions. Design software or customise software for client use with the aim of optimizing operational efficiency. May analyse and design databases within an application area, working individually or coordinating database development as part of a team.

Responsibilities

• Application Software Development
• Develop existing applications and contribute to development of new applications by analyzing and identifying areas for modification and improvement. Develop new routine applications to meet customer requirements.
• Improvement / Innovation
• Identify shortcomings in existing processes, systems and procedures, and use established change management programs to address them.
• Applications Software Maintenance
• Monitor, identify, and correct straightforward software defects to maintain fully functioning applications software.
• Testing IT Performance
• Perform routine website/applications software tests and respond to call log process to monitor, diagnose, and correct performance issues.
• Information Security
• Implement required security measures such as data leaks, message encryption, monitoring performance to notify security experts of any problems.
• Personal Capability Building
• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. Continue to learn new languages/technologies.
• Operational Compliance
• Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
• Application Software Roadmap
• Maintain road map to facilitate application software development and ensure the development work is prioritized in line with business requirements.
• Customer Service
• Carry out a range of customer service activities, including handling customer cases and enquiries that are more complex or outside the norm.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); A recognised software development certification/degree/diploma (Essential)

Experience

• 3 or more years experience using relevant programming languages or technologies (Essential); Azure experience (Advantageous).