Founded over thirty-eight years ago in March 1971, The Prestige Cosmetics Group (Pty) Ltd is today the leading distributor of fine fragrances, cosmetics and specialised skincare in South Africa. By investing in our brands, our people and our capabilities, PCG continues to be acknowledged as the preeminent business in the distribution of luxury products in So...
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Purpose of the Role
- It is the responsibility of the National Training and Business Development Manager to implement and manage a nationally defined brand training strategy that caters for all stakeholders of the brand - including Beauty Consultants, Customers, Sales, HR, Marketing, Retailers, and Brand Principals. This is a hands on role that requires the individual to be in the field and or conducting training using multiple platforms including in class room, virtual training and on counter/on the job coaching which accounts for 70% of their working time.
Duties & Responsibilities
Strategic Training Implementation
- Development and implementation of effective training strategies which enhance the Brand’s ability to deliver high quality product knowledge and excellent client service.
- Ensure the training plan is aligned with the brand strategy for South Africa. This includes developing and executing all levels of training: training materials, selling techniques and specific events, promotions and workshops for Beauty Consultants and other stakeholders.
- Ensure the training strategy enables and supports the brand to achieve the annual sales budget.
- Ensure the development of focused, disciplined, loyal Beauty Consultants (BCs) with client service as a key pillar, and develop a team who maintains a consistently high level of product knowledge.
- Work in collaboration with Sales and Marketing to drive and execute overall business strategy.
- Ensure educating and coaching of in-store teams to increase overall retail sales and client growth on counter.
- Actively implement, drive and monitor CRM programs together with Marketing and Sales teams. (to be included in basic training schools).
- Organise and execute well planned client events and workshops and monitor the effectiveness on an on-going basis to drive sales – every second month.
- Responsible for organizing the yearly national conference as well as international trainers or make-up artist events that the brand may host.
- Manage all enquiries concerning the technical aspects of the products.
- Take responsibility for the Training budget as provided by the Marketing Manager and Travel expense budget as provided by your line manager.
Communication and Mentoring 30%
- Show the ability to mentor and train “on counter” by demonstrating and transferring product and sales skills to your team.
- Motivate and inspire BCs through leading by example.
- Foster a respectful and productive work environment which leads to teamwork and creates a passion for the brand and the company.
- Together with RDM’s conduct formal assessments of BCs performance and develop action plans and goals monthly
- Ability to convey information simply and clearly to all stakeholders in a way that helps people to deliver higher results.
- Ability to produce concise, accessible written and digital material in the form of presentations, feedback reports, training and events calendars and other international report requirements.
- Derive and set product and brand knowledge assessments to ensure a minimum pass rate of 90%. Communicate results to sales team.
- Introduce monthly digital assessments through the company learner management system to ensure product knowledge is kept up to date.
- Ability to adjust communication style accordingly to recipient’s needs.
Administration, Reporting and Business Performance
- Monthly monitoring of by door performance, understanding of axis splits (fragrance, skincare, make-up) in order to identify growth opportunities and manage challenges.
- With the RDM’s and National Commercial Sales Manager, monitor competitor activity and plan the appropriate response. This includes knowing your rankings against competitor brands in store.
- Work closely with RDM’s on promotional needs required for specific trainer event activities.
- Establish and maintain an effective working relationship with all levels of retailer store management.
- Implement, conduct, and monitor effective events throughout each region to drive sales.
- Ensure that all training events and workshops are elegantly executed with quantitative feedback to management.
- Actively focus on driving events and promotions to manage seasonal products, new launch lines, promotional stocks, and slow-moving lines.
- Show initiative in analysing and improving business processes.
- Plan and conduct monthly store visits with RDM’s to ensure a clear sales understanding of the brand.
- Monitor training school/online school training success by monitoring sales per store 3 months prior and post training. Identify any concerns with the RDM and build appropriate action plans.
Teamwork
- Team player with a self-motivated attitude that delivers results.
- Provide management with inputs on business performance in terms of clients, competitor activities, product acceptance and target sectors.
- Ability to develop positive working relationships with all stakeholders.
- Ability to ensure deadlines are prioritized and met.
- Ensure compliance to all policies, procedures & values in the business.
- Display a proactive and persistent approach in all aspects of your role.
- Ability to travel extensively nationally and internationally whilst always staying a true brand ambassador.
COMPETENCIES
- Commercial acumen
- Presenting and communicating information
- Writing and Reporting
- Persuading and Influencing
- Deciding and initiating action
- Relating and networking
- Planning and organising
- Delivering results and meeting customer expectations
- Learning and researching
- Adhering to principles and values
- Computer literacy, including e-learning software
- Analytical skills
MINIMUM REQUIREMENTS
- Matric plus ETDP
- Training related qualification or similar qualification
- 5 years relevant training experience within the cosmetics industry
- Retail experience in cosmetics is essential
- Must have experience as a Make-Up Artist
- At least 2 years training and material development related experience (Assessor and Moderator)
- Strong formal knowledge on training, learning and development
- Leadership experience
- Valid driver’s license and own car – willing to travel nationally and internationally
- Strong verbal, written and presentation communication skills
- Excellent interpersonal and relationship building skills
- Working knowledge of MS Office/Excel/PowerPoint (Intermediate to advanced)
go to method of application »
Purpose of the Role
- Drive sales and provide a desirable client experience in order to ensure that standards are maintained as well as to build and maintain brand image.
KEY RESPONSIBILITIES
ACHIEVE COUNTER SALES TARGETS
- Achieve monthly and annual set budgets
- Track counter and individual targets
- Sell and drive sales in order to achieve targets
- Assist in setting up and driving sales at Counter events
- Provide feedback on sales/counter related issues or concerns
BRAND MANAGEMENT
- Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
- Monitor competitor activity
- Know your in-store ranking
- Ensure that stock is merchandised according to merchandising guidelines
- Know your stock versus tester ratio and report out of stocks RDM daily to drive sales and maintain an exceptional client experience
- Ensure that counter hygiene standards are maintained according to brand standards at all times
CLIENT EXPERIENCE
- Uphold and reinforce the Client experience standards
- Build relationships and loyalty with clients
- Drive increased customer data base (attraction of NEW customers)
ADMINISTRATION
- Complete daily tracking sheets and submit weekly to RDM
- Complete all progress reports required and submit timeously
- Complete and update client cards for all new and existing clients and file accordingly
TEAM WORK
- Work in collaboration with other colleagues to drive and execute overall budgets as well as supporting events
- Support and assist new team members with onboarding and orientation
- Build relationships with respective retailer to achieve key outputs
COMPETENCIES
- Deciding and Initiating Action
- Working with People
- Relating & Networking
- Adhering to Principles and Values
- Persuading and Influencing
- Planning and Organising
- Delivering Results & Meeting Customer Expectations
- Coping with pressure and setbacks
REQUIREMENTS/QUALIFICATIONS
- Matric certificate
- Previous retail and skincare experience
go to method of application »
Purpose of the Role
- Drive sales and provide a desirable client experience in order to ensure that standards are maintained as well as to build and maintain brand image.
KEY RESPONSIBILITIES
ACHIEVE COUNTER SALES TARGETS
- Achieve monthly and annual set budgets
- Track counter and individual targets
- Sell and drive sales in order to achieve targets
- Assist in setting up and driving sales at Counter events
- Provide feedback on sales/counter related issues or concerns
BRAND MANAGEMENT
- Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
- Monitor competitor activity
- Know your in-store ranking
- Ensure that stock is merchandised according to merchandising guidelines
- Know your stock versus tester ratio and report out of stocks RDM daily to drive sales and maintain an exceptional client experience
- Ensure that counter hygiene standards are maintained according to brand standards at all times
CLIENT EXPERIENCE
- Uphold and reinforce the Client experience standards
- Build relationships and loyalty with clients
- Drive increased customer data base (attraction of NEW customers)
ADMINISTRATION
- Complete daily tracking sheets and submit weekly to RDM
- Complete all progress reports required and submit timeously
- Complete and update client cards for all new and existing clients and file accordingly
TEAM WORK
- Work in collaboration with other colleagues to drive and execute overall budgets as well as supporting events
- Support and assist new team members with onboarding and orientation
- Build relationships with respective retailer to achieve key outputs
COMPETENCIES
- Deciding and Initiating Action
- Working with People
- Relating & Networking
- Adhering to Principles and Values
- Persuading and Influencing
- Planning and Organising
- Delivering Results & Meeting Customer Expectations
- Coping with pressure and setbacks
REQUIREMENTS/QUALIFICATIONS
- Matric certificate
- Previous retail and skincare experience
go to method of application »
Purpose of the Role
- The HR Business Partner (HRBP) delivers a Human Resources service within an allocated portfolio by implementing people management initiatives that are in line with business strategies, operational requirements, and the company values. The work is done through partnering with key stakeholders and business partners to build a capable workforce and create a positive environment for employees. The HRBP is a key resource in recommending appropriate actions to business.
KEY RESPONSIBILITIES
HR CONSULTING
- Management of daily HR related queries
- Partner with business to find sound and fair solutions
- General employee support and query handling – enhance the people experience
INDUSTRIAL RELATIONS
- Address IR related issues and queries as per company disciplinary code and procedures
- Provide IR guidance to business and assist with investigations where necessary
- Assist business in drafting required documentation
- Represent the business at the CCMA
- Ensure all processes and action plans are consistent and fair
PERFORMANCE MANAGEMENT
- Manage, co-ordinate and monitor the performance appraisal process to drive high performance
- Support managers and team members with general queries related to PM
- Bi-annual calibration and moderation processes conducted
- Oversee, monitor and report on high and low performers
- Develop the necessary plans required for IR and Talent Management
TALENT MANAGEMENT
- Implement, drive and monitor the TM process
- Report on Talent Management progress and Plans
- Consolidate the Talent Maps into business specific talent plans
- Consolidate the PDP’s – submit learning requirements to L&D
REWARDS AND REMUNERATION
- Implement and monitor Rewards and Remuneration programme for business
PAYROLL AND BENEFITS ADMINISTRATION
- Ensure accurate documentation is sent through to Payroll within agreed deadlines and follow-up on queries and outstanding issues
- Ensure accurate submission of commissions/incentives for retail staff
- Action all HR related administration timeously i.e. new engagements, terminations, employee movement processes and submit relevant documentation to payroll
- Manage all employee insurance and benefits claims
- Ensure proper filing, document management and good maintenance for all Retail & Head Office employees
RECRUITMENT AND ONBOARDING
- Manage end to end recruitment process as per company recruitment procedure
- Manage vacancies in line with blueprint, succession plans and external talent maps; continuously building an active talent pool of high calibre candidates.
- On boarding and inducting new staff
POLICY AND PROCEDURE IMPLEMENTATION AND PROJECTS
- Ensure all new policies and procedures are implemented as per roll-out plans
- Coach and train employees on policies and procedures
- Support HR Team with ad-hoc projects and culture-driven initiatives as required
- Actively drive usage of all online learning platforms
REPORTING
- Manage and update vacancy reports
- Manage and update IR reports
- Compile monthly/quarterly/ad-hoc HR reports
STAKEHOLDER MANAGEMENT AND ENGAGEMENT
- Build strong relationships with key stakeholders and business partners.
- Travel to stores to provide on-site support to retail teams.
- Work in collaboration with other Head Office departments to drive and execute overall people operational plan.
LEADERSHIP AND CULTURE
- Lead by example as a culture ambassador ensuring behaviour is aligned with the Company values.
- Encourage, implement, and reinforce the company values and leadership principles with all stakeholders.
- Ensure an open, motivated, and harmonious work environment.
- Manage the performance of self, ensuring active participation and regular feedback to enable continuous improvement and achievement of individual development goals.
- Partner with business to enable leaders to effectively lead, manage and develop their direct reports, encourage growth and job satisfaction, whilst delivering on company objectives by optimising both the individual, team and department performance.
- Partner with business and develop solutions to influence, motivate and achieve high levels of commitment from team members, colleagues, internal and external associates in a variety of situations to create an optimal workplace environment. Invite input from each person and share ownership; empower others.
COMPETENCIES
- Adhering to Principles and Values
- Problem-solving and solution focused
- Communication and networking
- Commercial acumen
- Working with people
- Persuading and Influencing
- Planning and Organising
- Delivering Results & Meeting Customer Expectations
- Coping with pressure and setbacks
- Writing and reporting
REQUIREMENTS/QUALIFICATIONS
- HR diploma/degree
- At least 3 years relevant experience (must have IR and recruitment experience)
- Previous retail experience an advantage
- Must have own vehicle and valid driver’s license - Must be willing to travel
- Excellent communication, interpersonal and relationship building skills
- Working knowledge of MS Office/Excel/PowerPoint
go to method of application »
Purpose of the Role
- Drive sales and provide a desirable client experience in order to ensure that standards are maintained as well as to build and maintain brand image.
KEY RESPONSIBILITIES
ACHIEVE COUNTER SALES TARGETS
- Achieve monthly and annual set budgets
- Track counter and individual targets
- Sell and drive sales in order to achieve targets
- Assist in setting up and driving sales at Counter events
- Provide feedback on sales/counter related issues or concerns
BRAND MANAGEMENT
- Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
- Monitor competitor activity
- Know your in-store ranking
- Ensure that stock is merchandised according to merchandising guidelines
- Know your stock versus tester ratio and report out of stocks RDM daily to drive sales and maintain an exceptional client experience
- Ensure that counter hygiene standards are maintained according to brand standards at all times
CLIENT EXPERIENCE
- Uphold and reinforce the Client experience standards
- Build relationships and loyalty with clients
- Drive increased customer data base (attraction of NEW customers)
ADMINISTRATION
- Complete daily tracking sheets and submit weekly to RDM
- Complete all progress reports required and submit timeously
- Complete and update client cards for all new and existing clients and file accordingly
TEAM WORK
- Work in collaboration with other colleagues to drive and execute overall budgets as well as supporting events
- Support and assist new team members with onboarding and orientation
- Build relationships with respective retailer to achieve key outputs
COMPETENCIES
- Deciding and Initiating Action
- Working with People
- Relating & Networking
- Adhering to Principles and Values
- Persuading and Influencing
- Planning and Organising
- Delivering Results & Meeting Customer Expectations
- Coping with pressure and setbacks
REQUIREMENTS/QUALIFICATIONS
- Matric certificate
- Previous retail and skincare experience
go to method of application »
PURPOSE OF THE ROLE
- The Assistant Boutique Manager works in synergy with the Boutique Store Manager to lead an energetic and passionate team of people who are dedicated to creating experiences with our clients. Through a keen sense of business acumen, the Assistant Boutique Manager is responsible for supporting the Boutique Manager in all retail activities that contribute to the brand’s image and leadership in the market by liaising with field and head office functions. In the absence of the Boutique Manager, they will need to step up and support with the operational standards within the boutique and continue to coach and mentor the team.
KEY RESPONSIBILITIES
Team leader: The Store Assistant Manager guides their team towards achieving results and developing individual talents.
- Alongside the Boutique Manager they will creates an environment rich with ethics, integrity, and diversity, which leads to positive team collaboration
- Partners with Boutique Manager to proactively identify, address and manage any employee relations issues in accordance with the local policies and procedures and shares feedback on performance
- Help facilitates frequent team and individual communication in order to ensure collective knowledge to all members of the boutique staff
- Shares the brand vision and the boutique challenges, gives meaning and empowerment to the team while holding them accountable
- Boutique Administration
- Standard Operating Procedure on the Job Training implementation
Administration/Reporting
- Review and analyse all category sales
- Review all stock reports that are submitted monthly and ensure actions are taken to address identified
- Update respective reports monthly (Sales consultant Performance / New Launch feedback / Event feedback / analysis and sales).
- Provide feedback and reporting on business performance in terms of customers, competitor activities, product acceptance, and distribution and target sectors.
- Provide feedback on any information relating in to development within the V&A catchment area.
Business developer: The Store Assistant Manager embodies an entrepreneurial spirit.
- Works in harmony with the Boutique Manager to drive growth by achieving retail and CRM targets and acts pro-actively to recruit, retain and grow client return rate
- Develops business initiatives in line with the brand vision and strategy
- In the absence of a manager take responsibility for staff schedules, including day-to-day operational zoning to ensure floor coverage and optimal client service
- Supports the Boutique Manager in communicating retail and collateral stock needs to all necessary parties
- Takes accountability alongside the Manager for the responsibility for all loss prevention activities, such as in-store security and inventory management
- Has a solid understanding of the business environment
- Works with Manager to provide feedback and reporting to line manager in order to influence strategies and recommendations
Experience creator: The Store Assistant Manager creates conditions for a consistent and memorable experience.
- Leads by example on the selling floor by creating tailor-made client experiences, personalized for each visit and each client, using the NARS experience ritual and building long-lasting relationships
- Considers the omni-channel journey as a whole and helps the team embrace digital shopping trends
- Co-creates stories with and for the client, sharing the brand culture and blending it with the client's personal story at the point of sale
- Facilitates the resolution of client service complaints with a holistic approach so that each client leaves satisfied, regardless of which channel they chose to shop
- Ensures team has tools/training to provide a NARS client experience
- Provides flexibility to allow the BA to create their own experience
- Ensures visual merchandising guidelines are adhered to throughout the boutique and guarantees that the boutique remains clean, tidy and welcoming always
NARS Ambassador: The Store Assistant Manager embodies the values of the brand.
- Has a solid knowledge of the Brand, its heritage and know-how, and shares it with clients as well as the team
- Implements all training received, is curious to learn more in order to nourish a global and beauty culture, being pro-active in self-learning
- Always implements and ensures respect of the uniform and grooming guidelines
Store operations: The Store Assistant Manager delivers strong operational excellence with support of their manager
- Supports the Manager in all areas of boutique operations, ensuring compliance across all areas and implementing clear and transparent procedures. Ensure the smooth running of all boutiques at all times, including responsibility for day-to-day operations such as boutique opening/closing, security and cleaning.
- Stock Management
- Responsible for the stock, tester and sample inventory of each boutique, keeping stocks of each to a minimum to ensure quick turnover.
- Support the Manager in ensure that the stock levels meet the needs of the business, managing planned seasonal increases in good time.
- Work with the Manager to increase stock accuracy in (stock audits), working to minimize stock loss at all times.
- Ensure meticulous stock handling and storage procedures are established and followed in each boutique.
- New line ordering and set up as required, ensuring that quantities ordered are realistic and reflect the needs of the business.
- Till and Cash Handling Procedures
- Ensure all team members are fully trained on Company till and cash handling procedures, and that these are always adhered to.
- Ensure Company returns procedures are clear and adhered to.
- Working with the Visual Merchandising Team, ensure that the NARS Boutique merchandising guidelines are always followed.
- Responsible for ensuring clarity of Health and Safety training and procedures in each boutique
COMPETENCIES
Leadership and Management skills
- Strategic thinker: Analytical and systemic, challenge the status quo, communicate the vision to inspire and engage
- Relationships-focused: Collaborative, partnering and influencing skills
- Ability to develop and empower people: Listening and empathy, feedback and coaching skills, performance management, delegation
- Performance minded and decisive, strive for continuous improvement
Managing Business skills
- Strong client experience mindset
- Able to understand and synthesize business and market intelligence
- Able to write reports and proposals
- Planning, organization and change management skills
- Problem solving and dispute resolution skills
- Technology savvy and digital trend awareness
Soft skills
- Posture and communication skills: Verbal and written communication, story telling
- Curious, personal agility, continuous learner
- Self-awareness, self-confidence, and self-control/stress management
- Enthusiasm, energy and motivation
- Trustworthy with integrity/ethics
REQUIREMENTS/QUALIFICATIONS
- Matric certificate
- At least 3 years retail and cosmetics experience
- Certificate in Beauty/Make-Up is advantageous
- Job: Sales and Service
Method of Application
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