National Training Manager – Chanel South Africa at The Prestige Cosmetics Group

Purpose of the Role

• It is the responsibility of the National Training and Business Development Manager to implement and manage a nationally defined brand training strategy that caters for all stakeholders of the brand - including Beauty Consultants, Customers, Sales, HR, Marketing, Retailers, and Brand Principals. This is a hands on role that requires the individual to be in the field and or conducting training using multiple platforms including in class room, virtual training and on counter/on the job coaching which accounts for 70% of their working time.

Duties & Responsibilities    

Strategic Training Implementation

• Development and implementation of effective training strategies which enhance the Brand’s ability to deliver high quality product knowledge and excellent client service.
• Ensure the training plan is aligned with the brand strategy for South Africa. This includes developing and executing all levels of training: training materials, selling techniques and specific events, promotions and workshops for Beauty Consultants and other stakeholders.
• Ensure the training strategy enables and supports the brand to achieve the annual sales budget.
• Ensure the development of focused, disciplined, loyal Beauty Consultants (BCs) with client service as a key pillar, and develop a team who maintains a consistently high level of product knowledge.
• Work in collaboration with Sales and Marketing to drive and execute overall business strategy.
• Ensure educating and coaching of in-store teams to increase overall retail sales and client growth on counter.
• Actively implement, drive and monitor CRM programs together with Marketing and Sales teams. (to be included in basic training schools).
• Organise and execute well planned client events and workshops and monitor the effectiveness on an on-going basis to drive sales – every second month.
• Responsible for organizing the yearly national conference as well as international trainers or make-up artist events that the brand may host.
• Manage all enquiries concerning the technical aspects of the products.
• Take responsibility for the Training budget as provided by the Marketing Manager and Travel expense budget as provided by your line manager.

Communication and Mentoring 30%

• Show the ability to mentor and train “on counter” by demonstrating and transferring product and sales skills to your team.
• Motivate and inspire BCs through leading by example.
• Foster a respectful and productive work environment which leads to teamwork and creates a passion for the brand and the company.
• Together with RDM’s conduct formal assessments of BCs performance and develop action plans and goals monthly
• Ability to convey information simply and clearly to all stakeholders in a way that helps people to deliver higher results.
• Ability to produce concise, accessible written and digital material in the form of presentations, feedback reports, training and events calendars and other international report requirements.
• Derive and set product and brand knowledge assessments to ensure a minimum pass rate of 90%. Communicate results to sales team.
• Introduce monthly digital assessments through the company learner management system to ensure product knowledge is kept up to date.
• Ability to adjust communication style accordingly to recipient’s needs.

Administration, Reporting and Business Performance

• Monthly monitoring of by door performance, understanding of axis splits (fragrance, skincare, make-up) in order to identify growth opportunities and manage challenges.
• With the RDM’s and National Commercial Sales Manager, monitor competitor activity and plan the appropriate response. This includes knowing your rankings against competitor brands in store.
• Work closely with RDM’s on promotional needs required for specific trainer event activities.
• Establish and maintain an effective working relationship with all levels of retailer store management.
• Implement, conduct, and monitor effective events throughout each region to drive sales.
• Ensure that all training events and workshops are elegantly executed with quantitative feedback to management.
• Actively focus on driving events and promotions to manage seasonal products, new launch lines, promotional stocks, and slow-moving lines.
• Show initiative in analysing and improving business processes.
• Plan and conduct monthly store visits with RDM’s to ensure a clear sales understanding of the brand.
• Monitor training school/online school training success by monitoring sales per store 3 months prior and post training. Identify any concerns with the RDM and build appropriate action plans.

Teamwork

• Team player with a self-motivated attitude that delivers results.
• Provide management with inputs on business performance in terms of clients, competitor activities, product acceptance and target sectors.
• Ability to develop positive working relationships with all stakeholders.
• Ability to ensure deadlines are prioritized and met.
• Ensure compliance to all policies, procedures & values in the business.
• Display a proactive and persistent approach in all aspects of your role.
• Ability to travel extensively nationally and internationally whilst always staying a true brand ambassador.

COMPETENCIES

• Commercial acumen
• Presenting and communicating information
• Writing and Reporting
• Persuading and Influencing
• Deciding and initiating action
• Relating and networking
• Planning and organising
• Delivering results and meeting customer expectations
• Learning and researching
• Adhering to principles and values
• Computer literacy, including e-learning software
• Analytical skills

MINIMUM REQUIREMENTS

• Matric plus ETDP
• Training related qualification or similar qualification
• 5 years relevant training experience within the cosmetics industry
• Retail experience in cosmetics is essential
• Must have experience as a Make-Up Artist
• At least 2 years training and material development related experience (Assessor and Moderator)
• Strong formal knowledge on training, learning and development
• Leadership experience
• Valid driver’s license and own car – willing to travel nationally and internationally
• Strong verbal, written and presentation communication skills
• Excellent interpersonal and relationship building skills
• Working knowledge of MS Office/Excel/PowerPoint (Intermediate to advanced)