Hot Jobs at Xero

How you’ll make an impact

• You’ll be responsible for helping to drive effective conversion and retention activities aligned directly to Xero’s Small Business customer (SMB) base. This will include ensuring our SMB users in South Africa and EMEA are successfully converted to new customers, onboarded, feel confident using our product, and get the most from Xero by deepening feature usage in both the core Xero product and product adjacents.
• Using your product knowledge, expertise, and customer insights provided, you will help ensure every customer you connect with feels confident using Xero and trusts it is valuable for running their business. This will be primarily through proactive phone conversations, online meetings and email but will also include other proactive channels or methods implemented going forward. 
• You’ll have a passion for making our customers’ lives easy when it comes to using Xero. You’ll understand the comprehensive customer experience, sales, and lifecycle journey, and identify opportunities for the customer where Xero can help make running their small business easier. 
• The Small Business Specialist will continually identify, test and implement processes and procedures to drive efficiencies across the business.  You’ll be encouraged to participate in iterative ‘test and learn’ activities that challenge the status quo and drive new customer conversion and retention improvements.

What you’ll do

• Guide new Xero users through their initial interactions with the product, building confidence and competence to ensure ongoing utilization as a paying customer.
• Act as the customer facing representative administering iterative test-and-learn projects, at all stages of the marketing funnel and customer journey.  
• Implementation of successful processes and procedure improvements to ensure efficient and effective customer interactions which contribute to improved conversion and retention.
• Leverage available data and insights to add maximum value to each interaction with a customer to provide a dynamic and personalized experience
• Utilize your strong understanding of how Xero works and the value it can add to small businesses; driving  customer conversion, retention and advocacy.
• Display confidence in explaining core product features along with relevant adjacent products  to customers effectively demonstrating their value based on customer need
• Have a clear understanding of the different internal support channels to pass onto customers for ongoing support and advice
• Work with Go To Market Teams across the business to share tips and tricks and identify and feedback areas for improvements
• Work cross functionally with marketing, sales ops and other internal teams to optimize the customer experience.
• Support projects and initiatives within the region 
• Prepare for and deliver presentations to Xero strategic partners, Government organizations, app ecosystem Partners and financial partners. 
• Assist with technical questions from customers and drive them to self service through Xero Support and Xero Central or to a Xero Accountant or Bookkeeping Partner for implementation.
• Proactively understand and manage compliance and regulatory obligations for your areas of responsibility.

What you’ll bring with you

• Experience in a customer facing role, preferably in a fast growing, SaaS organization
• Testing, optimizing and scaling service offerings and user engagement
• Working in an agile environment preferred
• Customer Experience or Inside Sales experience
• Communication, relationship building and stakeholder management
• Confident to engage with small businesses across South Africa and EMEA via the telephone and virtual meetings
• Ability to adapt to changing priorities and tasks
• Resilience to carry on with tests and initiatives even if they are not proving successful initially as well as resilience to push through difficult phone calls/virtual meetings with customers
• Initiative to proactively spot opportunities to add maximum value into every customer engagement 
• A great understanding of Xero and confidence when speaking to customers about our product offerings and ability to articulate value proposition

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How you’ll make an impact

• As a Business Development Representative (BDR) at Xero, you will be responsible for generating demand for our platform and solutions in a defined territory or market segment. You will work to generate prospects and qualify leads that translate to revenue opportunities for our Account Executive team. 
• You will act as a thought leader in your defined territory, representing Xero at our own and partner events, and establish a credible profile in the industry to attract high value partners to our business, and grow our market share. 

What you'll do

• Plan and execute on generating demand for our platform solutions. This may include marketing, events, targeted use of prospecting lists etc. 
• Make outbound calls to prospective accountants and bookkeepers, or subsidiaries in Enterprise networks and agreements, in order to generate qualified opportunities for the Account Executive team. 
• Use a variety of channels to reach prospects including phone, email, and social media.
• Qualify leads and routing to the appropriate sales representative.
• Conduct research on potential partners and identify key decision-makers within the organisation.
• Maintain accurate records of all prospecting activities and track progress in our CRM.
• Collaborate with the sales team to develop and refine the lead generation strategy.
• Arrange and host Xero events for prospective partners throughout South Africa.

What you’ll bring with you

• Proven outbound sales experience
• Prior experience in a SaaS company is preferred but not required
• Familiarity with CRM systems - Salesforce
• Demonstrated experience in generating business leads through multiple channels
• Proven ability to develop targeted strategies for each channel, effectively reach potential customers, and drive interest in products or services
• Strong analytical skills to assess channel performance and optimize approaches for maximum lead generation
• Excellent communication skills, both written and verbal
• Strong team player with experience in ensuring interlock between internal departments

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How you’ll make an impact

• This role is responsible for leading a team that is made up of Partner Consultants and Implementation Consultants. The Partner Consulting team consists of field based and office based team members, focussed on presales and post sales consultancy and implementation. The Partner Consulting Senior Manager is responsible for leading the team, helping them to achieve their targets and KPIs and ensuring our Accounting and Bookkeeping Partners receive the support and guidance they need to succeed. The role draws on experience and proven, dynamic leadership accompanied by knowledge of the accounting marketplace. You will own and build Xero’s consulting and product adoption experience with IPMT.  It carries responsibility for a significant proportion of Xero business across EMEA
• In this role you will play a key part in reviewing and implementing best in class methodology, technologies and tools to enable Xero partners to be as effective across their Xero client implementations as possible. This role will work strategically with the rest of the business functions including Sales and Marketing to ensure alignment and success. You will also be managing your team to set metrics.

What you’ll do

• Ownership of the EMEA consulting & implementation strategy, revenue target, processes and procedures
• Manage a team of Partner and Implementation Consultants providing strong leadership, coaching and mentoring and direct their activation, productivity and effectiveness
• Motivate, coach and mentor team members in the field, championing consulting process and best practice, driving productivity and effectiveness
• You will own and build Xero’s consulting and product adoption experience with IPMT
• Work with other Xero stakeholders on our Partner Services messaging, raising visibility and managing external and internal expectations
• Stay ahead of and proactively own industry trends and the competitive landscape, keeping key stakeholders across developments and opportunities
• Provide insights and recommendations to relevant stakeholders to develop both the regional and global consulting strategy
• Develop and maintain Partner self-service tools and information to provide a professional Partner Resources repository and ensure partner awareness
• Agree and manage service levels externally and internallyEnsure our Partner Consulting offering coincides with our strategic objectives and oversee the development of new services or content where required
• Manage skills share across the Partner Consultant team to ensure consistent service levels
• Compile feedback and learnings from partners and deliver through appropriate channels across the business
• Drive collaboration with other Xero functions such as Product, Marketing and Education
• Share best practices with other Partner Consultant Management in each country
• Responsible for overall people management of your team including the ongoing performance management, professional skills development, coaching and career progression of the team
• Deliver timely and accurate forecasts and associated reporting
• Monitor activity, deliver feedback and provide hands-on process improvement
• Carefully monitor competition across the EMEA  markets and provide valuable, timely and insightful input into competitive strategy
• Facilitate team meetings, fostering the sharing of ideas and a strong team spirit
• Work with leadership to shape and develop our culture, uphold our values, understand and promote our vision.
• Promote Xero as a thought leader via the creation of content. eg Blogs, social media, webinars, events, and media engagement
• This is a hybrid role which will require fairly frequent travel to Xero offices with occasional overnight stays

Success looks like

• Achieving activation targets, KPIs and utilization metrics
• Delivering consistency and predictability within the Partner Consulting Team
• Building excellent relationships with internal cross-functional stakeholders
• Build processes and tools to execute the long term strategy of the Solutions Consulting team across EMEA
• Overseeing exceptional service levels to Partners
• A high performing, engaged and motivated team

What you’ll bring with you

• Knowledge of day to day operation of an Accounting Firm would be a real advantage.
• Experience of people management
• Coaching and/or mentoring experience.
• Working to metricsCRM Usage
• 2 years experience in a partner and/or practice consulting role
• Proven success in building strong commercial relationships
• Outstanding communication and presentation skills
• Drives other teams to support delivery of outcomes that are commercially beneficial to Consulting and Xero
• To be process driven and willing to take ownership
• Ability to inject operational rigour into the consulting organisation
• Passion and desire to make a difference
• Determination to succeed
• Proven ability to use data and insights to facilitate your team to achieve its targets
• Knowledge of Xero 

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What you'll do

• Delivery of specialist subject sessions from the Xero Digital Journey as part of a migration project to assist Partners to accelerate the migration of client accounts from legacy systems to the Xero platform.
• Utilize your experience and Xero knowledge to challenge our partners and improve the use of Xero and associated tools(Partner Add-Ons, Practice Software)
• Communicate risks and obstacles to rapid deployment success internally within Xero such that remedial action can be considered and actioned.
• Collaborate with others to create and maintain resources relevant to the consulting area
• Cultivate relationships with key stakeholders in assigned Partners
• Compile feedback from Partners and deliver through appropriate channel
• Respond in a timely manner to Partner queries

What you'll bring with you

• SAICA or SAIPA registered
• Xero certification
• 3+ years experience in the operational activities of an accounting firm
• Proficiency in cloud-based workflow tools
• Direct exposure to financial reporting, tax returns and compliance work
• Enthusiasm for the emerging cloud accounting market and its new opportunities
• Outstanding communication and presentation skills and an enthusiasm for building strong relationships

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About the Job

• Xero’s Product Team works together to enhance and develop world-class accounting software that empowers small businesses, bookkeepers, and accountants. We are passionate about delivering innovative solutions that make financial management easier and more effective for our users.
• The Product Engineer plays a key role at Xero and within the Product Team. You will collaborate with engineers, designers, and product managers to improve and build accounting software, test new features before launch, and identify opportunities to enhance management and reporting tools. Your expertise in software development, data science, or engineering will help shape the functionality and performance of our product offerings.
• Our aim is to continuously enhance our software to meet the evolving needs of our users. You’ll be the kind of person who thrives on solving complex problems, is passionate about accounting technology, and is eager to drive meaningful improvements for our customers.
• We are looking to add Product Engineers to our team who are detail-oriented, proactive, and committed to delivering high-quality accounting software.
• After completing this application, please also complete this form.
• This role is a full time, in-office position in Johannesburg, South Africa.

What you'll do

• Collaborate with product managers, designers, and other engineers to improve and build accounting software features.
• Conduct rigorous testing of new software features before launch, ensuring they function correctly and meet user needs.
• Analyse data and user feedback to identify opportunities to enhance management and reporting tools.
• Work closely with the Customer Experience team to understand common customer challenges and develop effective solutions.
• Implement and refine product development workflows, ensuring efficient and scalable solutions.
• Utilise data science and engineering principles to improve the accuracy, performance, and usability of our financial software.
• Ensure all product decisions are data-driven, leveraging analytics and insights to drive enhancements.
• Support and contribute to a culture of continuous learning and innovation within the team.

Success looks like

• Delivering high-quality product enhancements that improve the user experience.
• Collaborating effectively with cross-functional teams to drive product improvements.
• Identifying and delivering meaningful enhancements to management and reporting tools.
• Ensuring new features are rigorously tested and meet performance expectations before release.
• Proactively addressing technical challenges and driving product scalability.
• Contributing to an innovative and customer-centric product development process.

What you'll bring with you

• A degree in Data Science, Engineering, Computer Science, Finance, Economics, Analytics, other Sciences or a related field.
• Strong technical skills, with experience in software development, testing, or data analysis.
• Ability to work with large datasets and extract meaningful insights for product improvements.
• A proactive mindset and a passion for improving financial technology solutions.
• Strong problem-solving skills and the ability to work in a fast-paced, agile environment.
• Excellent communication skills, with the ability to collaborate effectively with cross-functional teams.
• A keen eye for detail and a commitment to delivering high-quality work.
• Familiarity with cloud-based platforms, financial software, or data-driven decision-making processes is a plus.

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About the Job

• Xero’s Product Team works together to enhance and develop world-class accounting software that empowers small businesses, bookkeepers, and accountants. We are passionate about delivering innovative solutions that make financial management easier and more effective for our users.
• The Product Manager plays a key role at Xero and within the Product Team. You will help shape the future of our accounting software by advising on technical accounting requirements, ensuring new features align with industry best practices, and identifying opportunities to improve our management reporting and analytics capabilities. You will also collaborate closely with engineering, design, and customer experience teams to ensure the successful delivery of new features.
• Our aim is to continuously enhance our software to meet the evolving needs of our users. You’ll be the kind of person who thrives on solving complex problems, is passionate about accounting technology, and is eager to drive meaningful improvements for our customers.
• We are looking to add Product Managers to our team who are detail-oriented, proactive, and committed to delivering high-quality accounting software.
• After completing this application, please also complete this form.
• This role is a full time, in-office position in Johannesburg, South Africa.

What you'll do

• Provide expert guidance on technical accounting queries, ensuring our software supports best practices and regulatory requirements.
• Collaborate with engineers, designers, and other stakeholders to build and refine accounting software features that enhance user experience and compliance.
• Conduct thorough testing of new accounting features before launch to ensure functionality, accuracy, and ease of use.
• Identify and propose improvements to our management and reporting tools, making them more insightful, user-friendly, and valuable to our customers.
• Gather and analyse user feedback, industry trends, and competitive insights to inform product development priorities.
• Work with the Customer Experience team to understand common customer challenges and develop solutions that address them effectively.
• Communicate product updates and enhancements internally and externally, ensuring all stakeholders are aligned and informed.
• Take ownership of product development cycles, working in an agile environment to deliver high-impact features efficiently.
• Ensure all product decisions are data-driven, leveraging user insights and accounting expertise to drive product enhancements.

Success looks like

• Providing valuable accounting insights that shape the development of Xero’s software.
• Collaborating effectively across teams to build and launch high-quality features.
• Identifying and delivering meaningful improvements to our management and reporting tools.
• Ensuring new features are rigorously tested and meet user needs before release.
• Proactively addressing customer pain points and enhancing the overall user experience.
• Contributing to a culture of innovation, continuous learning, and customer-centric product development.

What you'll bring with you

• A Chartered Accounting [CA(SA)] qualification.
• Experience working with accounting software.
• A background in product management, business analysis, or a related field is advantageous.
• Experience testing and evaluating accounting software features.
• Ability to analyse data and customer feedback to drive product decisions.
• Strong communication skills, with the ability to translate accounting concepts into software requirements.
• A proactive mindset and a passion for improving financial technology solutions.
• Excellent problem-solving skills and the ability to work in a fast-paced, agile environment.
• A collaborative approach, working effectively with cross-functional teams.

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About the Job

• Our Product Support team works together to provide great support to all Syft users. We are brand ambassadors and aim to delight our customers and make it easy for them to see how Syft adds value to their business.
• The Product Support Specialist plays a key role at our company and within the larger Customer Experience team. You will provide real-time and detailed support to our existing local and international customers (small business owners, bookkeepers, and accountants) via a chat interface and over short calls when they reach out to us with a question.
• We value people, personal growth, and are very proud of our culture.  We therefore provide training and coaching from your first day, and encourage you to participate in our company’s activities.

What you'll do

• Bring your knowledge of Accounting fundamentals when replying to our customer support queries.
• Support customers to get the most out of Syft, whether they are early in their adoption or seasoned professionals.
• Provide quality service to customers, focusing on finding ways to support them with their issues and queries accurately and within our targeted initial response times, or our case management system.
• Take ownership of enquiries and manage them through to resolution, and escalate any issues you are unable to resolve, ensuring customers are kept up to date at all times.
• Communicate outcomes to customers simply, but effectively, ensuring that they are satisfied with the outcomes you give.
• Find and share opportunities to improve the service offered to our customers.
• Keep yourself up-to-date with changes and training within Syft so that you can continue to offer great service to our customers.
• Help our customers through their queries quickly and efficiently.

Success looks like

• Providing exceptional support and advice on how our customers use their Syft subscription.
• Being adaptable to grow with the changing needs of our business and customers.
• Collaborating effectively with all teams in our business.
• Providing timely, accurate and helpful responses to customers as per agreed targets.
• Escalating priority issues and assisting in the prompt resolution of these.
• Capturing and sharing feedback from customers regarding improvements to the platform.

What you'll bring with you

• BCom Accounting degree or similar.
• A willingness to work alternative hours.
• Exceptional interpersonal skills: we are looking for someone who is clear, concise and convincing in their communication.
• Critical thinking with the ability to provide quick resolutions to customer queries.
• Possible previous experience in a service environment and working to service levels and quality targets.
• IT skills - confident with Microsoft Office and Google Suite. Any experience with other small business accounting systems and/or case management tools is beneficial.
• Diligence and commitment to following through and resolving problems.
• Ability to build effective relationships.
• A proven team player who proactively assists other team members.