Hot New Jobs at Shoprite Group of Companies

Job Objectives

• Perform sales activities to generate sales
• Identify and understand customer needs
• Provide customers with excellent service and accurate information
• Perform sales administration duties in line with Company Policy
• Achieve sales targets by effectively selling the company's products and/or services
• Maintain merchandising standards
• Perform prospecting activities
• Manage self and contribute to the team

Qualifications

• National Senior Certificate

Experience

Essential 

• (1-2 years) Experience in a selling environment. 

Desirable 

• (1 year) Retail or Furniture environment desirable 
• (1 year) Retail Furniture Procedures

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Job Objectives

• To ensure that sales and profit are generated. 
• Ensure that the Pet Science store complies with labour and other laws. 
• To meet customer expectations. 
• To manage stock according to company policy. 
• Ensure the continuous training and development of all employees. 
• Ensure effective scheduling, forecast planning of staff and supervising.

Qualifications

• Grade 12 – Essential
• Degree/Diploma in related field - Advantageous

Experience

• Min of 2 years’ management experience in a Pet Store 
• Knowledge and experience in managing inventory, buying, staff, pet merchandising and costs and profitability of a Pet Store. 

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Job Objectives

• Answer all incoming calls, provide detailed and relevant information to the caller and transfer the call to the appropriate source if requested. 
• Relay messages to the proper location within the organization, which may entail writing down the contact details of the person who called and providing it to the relevant individual.
• Manage boardroom bookings.
• Receive all company mail and deliver it to the right person.
• Maintain and update company’s phone directory and ensure switchboard systems work effectively at all times.
• Conduct administrative tasks such as scheduling appointments, and creating and maintaining spreadsheets/files.
• Ensure compliance with security procedures by monitoring logbooks, issuing visitor badges and hot works permits.
• Keep a safe and clean reception area by complying with procedures, rules, and regulations.
• Assist with other duties and departments in accordance with operational requirements

Qualifications

Essential

• Grade 12 qualification

Experience

Essential

• 1+ year experience as a receptionist and working with switchboard.

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Job Objectives

Sales & Business Development

• Identify, target, and acquire new business accounts within the hospitality and catering sectors. (Sales Pipeline)
• Maintain and grow existing customer accounts by understanding their needs and providing tailored product solutions.
• Promote new products, bulk deals, and special promotions to customers.
• Develop and implement a strategic sales plan to achieve and exceed monthly and annual sales and gross margin targets.
• Maintain call cycles to ensure regular engagement with all customers, balancing existing account management, new business development, and follow-ups to maximize sales opportunities within the assigned territory.

Customer Relationship Management

• Establish and maintain strong relationships with chefs, procurement managers, food & beverage managers, and business owners.
• Conduct regular face-to-face meetings, site visits, and product presentations.
• Provide customers with market insights, product recommendations, and menu solutions.
• Resolve customer complaints and ensure high levels of customer service and satisfaction.

Sales Performance & Reporting

• Monitor and analyse sales performance (daily, monthly, YTD) and take action to improve results.
• Prepare and present sales reports, including territory performance, customer trends, and competitor activity in sales meetings.
• Meet sales performance KPIs, including revenue, margin, new account openings, and customer retention.

Product Knowledge & Market Insights

• Stay updated on food and beverage industry trends, pricing, competitor activity, and market demands.
• Work closely with suppliers and internal teams to ensure product availability, pricing accuracy, and order fulfillment.
• Conduct product demonstrations and tastings to showcase the value and quality of offerings.

Order Management & Logistics Coordination

• Monitor stock levels and advise customers on availability, substitutions, and special-order options.
• Assist in managing customer credit terms, ensuring payments are collected within agreed timelines.

Qualifications

Essential

• Senior Certificate

Desirable

• Diploma/Degree in Sales, Marketing, Business Administration, or Hospitality Management

Experience

Essential

• 3-5 years B2B sales experience in the foodservice, hospitality, or catering industries.
• Proven track record of meeting or exceeding sales targets.
• Valid driver’s license.
• Ability to travel within the assigned sales territory.

Desirable

• Experience in distributing food & beverage products.

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Job Objectives

Strategic Support:

• Manage and mature the finance competency within the business unit.
• Provide strategic financial input and support to the management team in achieving its strategic goals and driving the development of the Business Unit.
• Interpret accounting, commercial, and business insights across all aspects of the business within the Business Unit, focusing on achieving financial targets and business imperatives to deliver the business plan.
• Develop trends and projections for the Business Unit’s finances.

Financial Reporting:

• Produce financial reports, interpret financial information for management, and recommend further courses of action.
• Ensure the effective and timely production of monthly management accounts and presentations to the management team, along with regular reporting to relevant stakeholders.
• Organise and continuously improve daily, weekly, and monthly analysis and reporting to equip management with timely, accurate, and value-adding information for informed decision-making.

Financial Management:

• Plan and manage the budget process for the Business Unit and oversee the internal audit process, liaising with external auditors as required to ensure compliance and mitigate risks.
• Evaluate and ensure effective cost management and optimisation across the business, providing input to manage costs in line with business activity.
• Implement principles of good corporate governance, ensuring appropriate costings and viability studies for new initiatives are conducted with sound financial recommendations.
• Research and report on factors influencing business performance.

Financial Controls:

• Develop an in-depth understanding of the end-to-end control environment, identifying and addressing any control weaknesses.
• Implement, maintain, and monitor adequate internal controls across all areas of the business unit, ensuring compliance with regulatory and statutory requirements.

Risk Management:

• Implement a risk framework to identify, document, and define all strategic, operational, and financial risks, along with the necessary mitigating controls.
• Maintain the risk register, identify risk mitigations, and ensure implementation with monthly reports for sign-off and approval.
• Drive the integration of audit risk considerations into the risk management process, ensuring that audit findings are evaluated and incorporated into the overall risk mitigation strategies.

Analysis and Monitoring of Shrinkage:

• Perform cost-related stock investigations and analyse shrinkage results on a weekly, monthly, quarterly, or annual basis.
• Facilitate discussions with the Business Unit to develop cost mitigation strategies and costing models for investment requests.
• Identify high-risk loss product lines and trends, providing actionable recommendations.
• Communicate any non-compliance or concerns related to shrinkage management and reporting.

Qualifications

• Degree or Diploma in BCom Accounting or relevant qualification (essential).
• CA/CIMA, PSIRA qualifications (preferred).

Experience

• +4 years of experience in a similar financial management role with proven experience in a retail environment and its drivers of performance (essential).
• Proven experience in developing and managing new frameworks, processes, and procedures to enable a growing business while ensuring rigorous compliance (essential).

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Job Objectives

• Reduce the number of drop calls to zero
• Maintaining a service Level 95%
• Meet inbound calls target
• Manage the chat and e-mail channels, ensuring immediate response to online clients and resolution of complaints and enquiries.
• Adhere to good customer service principles as per Shoprite and adhere to all SOP as defined for your line of business
• Conform to QA guidelines as set out by operations
• Resolve and log client queries and complaints accurately using the provided systems
• Achieve a quality score of not less than 80%
• Ensure quality & accuracy when actioning tasks/providing information
• Perform outbound calls to existing and potential clients to promote products / campaigns
• Receive phone calls, chat & e-mail orders and accurately capture onto the system

Qualifications

Essential:

• Matric (Grade 12)

Desirable

• Call centre certification and higher learning certificate or diploma advantageous

Experience

• Minimum 6 months inbound call centre experience
• Minimum 6 months outbound call centre experience
• Experience in client retention and sales advantageous 

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Job Objectives

• Account Management: Develop and maintain strong, long-lasting relationships with key clients. Serve as the primary point of contact for clients and address their needs and concerns promptly.
• Strategic Planning: Develop and implement strategies to grow key accounts and increase market share. Analyse client requirements and align them with company offerings.
• Client Engagement: Conduct regular meetings and reviews with clients to ensure satisfaction and identify opportunities for upselling and cross-selling.
• Performance Tracking: Monitor and report on account performance metrics, providing insights and recommendations for improvement.
• Collaboration: Work closely with internal teams (sales, marketing, product development, and customer service) to ensure alignment and support for client initiatives.
• Contract Management: Oversee contract negotiations and renewals to ensure favourable terms for both the client and the company.
• Market Research: Stay informed about market trends, competitive landscape, and industry developments to provide clients with relevant insights and suggestions.
• Problem Solving: Identify and resolve issues that may impact client satisfaction or account performance. Act promptly to mitigate risks.
• Budget Management: Manage the budget for key accounts, ensuring that resources are allocated effectively to meet client needs.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.

Experience

• Proven experience in account management, sales, or business development, preferably with key or strategic accounts.

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Job Objectives:

• Learn and apply the principles of effective store management.
• Assist in driving sales and profitability while upholding the highest standards of customer service
• Contribute to the recruitment, training and development of team members.
• Support operation initiatives in accordance with the company policies and procedures.
• Participate in inventory management and merchandising strategies to optimize sales.

Task Information:

• Training and Development – Engage in a structured training program to learn all aspects of store operations, team management and customer engagement.
• Operational Support – Learn how to assist in managing daily store functions, including opening and closing procedures, cash handling and stock management.
• Customer Relations – Learn how to help ensure customer satisfaction by addressing inquiries and resolving complaints efficiently.
• Sales Monitoring – Learn how to participate in analysing sales reports and metrics to identify opportunities for improvement.
• Visual Merchandising - Learn how to support the maintenance of appealing product displays aligned with company standards.
• Regulatory Compliance - Learn how to adhere to health and safety regulations and company policies to ensure a safe shopping environment.

Qualifications

• Grade 12/Matric
• A diploma/degree in Business Management, Retail Management or related field is advantageous.
• Relevant experience can substitute for formal qualifications

Experience

• Previous experience in retail of customer service roles is preferred.
• Demonstrated interest in pursuing a career in retail management is essential.