Switchboard Operator at Shoprite Group of Companies

Job Objectives

• Answer all incoming calls, provide detailed and relevant information to the caller and transfer the call to the appropriate source if requested. 
• Relay messages to the proper location within the organization, which may entail writing down the contact details of the person who called and providing it to the relevant individual.
• Manage boardroom bookings.
• Receive all company mail and deliver it to the right person.
• Maintain and update company’s phone directory and ensure switchboard systems work effectively at all times.
• Conduct administrative tasks such as scheduling appointments, and creating and maintaining spreadsheets/files.
• Ensure compliance with security procedures by monitoring logbooks, issuing visitor badges and hot works permits.
• Keep a safe and clean reception area by complying with procedures, rules, and regulations.
• Assist with other duties and departments in accordance with operational requirements

Qualifications

Essential

• Grade 12 qualification

Experience

Essential

• 1+ year experience as a receptionist and working with switchboard.